The Rail

JANUARY 15, 2025

Look for underutilized corners, walls, or other spaces that could serve additional purposes, such as hosting extra storage, decorative elements, or seating options. Simplifying service paths: Optimize the positioning of key service stations, such as beverage counters or POS systems, to reduce staff travel distances and speed up service times.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

Perfect Daily Grind

SEPTEMBER 30, 2020

Many of these spaces were repurposed factories or storefronts, and had not truly been designed with customer experience in mind. . I spoke to some baristas and café owners to learn about more of the factors that influence café design. Exploring Some Of The Major Trends In Café Design. How Travel Influences Café Design.

Café 209

Café Influencer Design Social Media 209

Modern Restaurant Management

JUNE 30, 2023

Customers drive up to the designated lane, scan their order code and are rewarded by getting their food quicker. Food traveling via delivery and customer pickup often contend with wide windows of time, so packaging has the added job of maintaining temperature over time and through varied temperatires with both hot and cold climates.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JULY 1, 2020

Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Sit down restaurants need to take a seat and pay attention. Foot Traffic Analysis.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

DECEMBER 31, 2024

While swicy took the front seat this year, Rubix’s proprietary research found that 5 percent more Gen Z respondents reported having frequent sweet and salty cravings over sweet and spicy. Wednesday saw an 11 percent year-over-year increase in seated diners, making it a growing focal point for restaurants. Move over “swicy.”

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. In addition there is also a poolside bar.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Adjust floor plans to fit local seating capacity and social distancing regulations Demarcate floor with markers for any areas where a line up may occur (restrooms, pick up areas, etc.)

Events 351

Events Social Media Seating Kitchen Safety 351

Modern Restaurant Management

FEBRUARY 18, 2020

What will factor into any restaurant or restaurant group's success in tomorrow's online world are the numbers and demographics of just how tourist-traveled your city, town, or region is going forward. Restaurateurs will need to be more digitally savvy and relevant to the star power of design and bar rescues that are a hot in media.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 19, 2020

Include any specific information in your online reservation confirmations – if guests may have to wait outside before being seated, let them know; and train staff how to respond to advance phone calls, questions or complaints. Restaurants must build trust, communicate safety and clearly establish value. It’s a skill!).

Guest Recovery 474

Guest Recovery Food Safety Kitchen Safety Email Marketing 474

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services.

Delivery 383

Delivery Hiring Transportation Food Safety 383

Future Food

OCTOBER 20, 2020

Trends for 2022 Re-engaging with Food in a Design Led World. The one cautionary side to this new equilibrium is travel. The dearth of overseas travel opportunities and the re-direction of holiday spending to Australian hospitality were, and will be, one of the key sources of spending on Australian F&B in 2020 and 2021.

2022 145

2022 Design Food Back of House 145

Modern Restaurant Management

FEBRUARY 28, 2020

Custom designed to be unlike anything currently on the water, the process to receive permitting and approvals charted unmapped territory for the United States Coast Guard and the City of San Diego. “I found inspiration on my travels. . “I found inspiration on my travels.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

ChowNow

MARCH 7, 2025

Even if your Google Business Profile (GBP) and citations are optimized, a poorly designed website can hold you back. To improve mobile usability: Use a responsive design that adjusts to different screen sizes. Where to place keywords for maximum impact. Make sure buttons and menus are easy to tap on a phone.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

7 Shifts

OCTOBER 22, 2024

Keep the design simple, use high-quality images of your food, and include strong calls to action (like “Book a Table” or “Order Now”). For example, if you want to fill more seats on slow nights, run an ad that promotes a special offer like a "2-for-1 Tuesday" or a "Weekend Dinner Special."

Book 195

Book Marketing Email Marketing Social Media 195

Culinary Cues

DECEMBER 1, 2019

I try, whenever I travel, to find those small, privately owned, interestingly unique bistros, trattorias, and cafes that are the soul of a community and the lifelong dream of a chef or restaurateur who views this as his or her mission – a chance to bare it all and sign every plate that leaves the kitchen.

Small Business 489

Small Business Customer Experience Customer Service Seasonal Menu 489

7 Shifts

MAY 1, 2020

Delivery: employ FOH staff to deliver the meal kits to your diners Frequency: will you offer a one-time meal kit designed to last a few meals? Food That Travels Well for Delivery: Tips for COVID-19 ?? Dishes : stick to your restaurant’s theme with the meals—if you’re an italian restaurant, offer homemade pasta dishes. ??

FOH 364

FOH Online Ordering Delivery Food Order 364

Modern Restaurant Management

MAY 5, 2021

So, what could a better designed and delivered beverage program mean for the channel? The vast majority of retailers and restaurants that offer eGift cards allow the cards to incorporate personal messages, photos and videos, but they can improve the range of templates, designs and occasions for gift cards.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

AUGUST 14, 2020

In addition to team members wearing masks and gloves and implementing social distancing, Fazoli’s has enhanced sanitation procedures and limited dining room seating. Twin Peaks CEO Joe Hummel launched the brand’s first-ever franchise incentive program, with zero franchise royalties, designed to drive development nationwide.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Modern Restaurant Management

MARCH 12, 2021

” When Fish first came on board to work with the brand, Clay was a member of the team that traveled to Auburn, Alabama to learn more. “For instance, along with activating online ordering and delivery options from the start, our patio has plenty of seating for those who choose.

Franchise 450

Franchise Franchising Fast Casual Online Ordering 450

EATER

NOVEMBER 22, 2021

I had to take what I could get, so to fancy birthday lunch my daughters went, sitting outdoors in designer high chairs at a socially distanced table, coloring with crayons while I enjoyed a glass of wine, then another, and my first meal out since the pandemic began. Volk’s restaurant started seating guests outside in May 2020.

Outdoor 329

Outdoor Fine Dining Seating Dine-in 329

EATER

MAY 26, 2021

Williams-Forson writes that in the decades after emancipation, and before most people could afford an automobile, Black women would bring food from their homes , including biscuits, hot coffee, fried chicken, and boiled eggs, to sell to weary travelers at train stops.

Travel 364

Travel White Paper Small Business Training 364

Culinary Cues

MAY 15, 2021

As good as restaurant people are at reacting to situations – they are not typically astute at planning for things to go wrong and designing actions that will get them through difficult times. The “new” strategy must be to plan more effectively. Our labor pool is very fragile: For decades – labor issues moved in waves.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

EATER

SEPTEMBER 29, 2023

According to Aisenstat’s son, Hy’s current president and CEO, Neil Aisenstat, Hy Aisenstat simply loved Honolulu, as popular a travel destination for families in British Columbia, Alberta, and Saskatchewan as the mainland U.S. The design of the Hawai‘i location is striking; it has avoided the updates that diluted the Canadian locations.

Back of House 318

Back of House 2011 Fine Dining Dine-in 318

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. In addition to his role on SEC Nation, the network's traveling roadshow, Tebow contributes to a variety of other ESPN platforms.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

OCTOBER 23, 2019

Is your cafe the edgy chef who thrills patrons with edge-of-the-seat culinary escapades? Your restaurant’s brand should be more human than design so customers naturally connect with it. Do they want to recapture the excitement of travel and adventure? In a few words, describe your restaurant as a person.

Social Media 290

Social Media Customer Experience Small Business Catering 290

Modern Restaurant Management

FEBRUARY 21, 2020

Nominees for more than 50 awards categories, including Restaurant and Chef, Restaurant Design, and Media will be announced. Both indoor and outdoor seating will accommodate up to 400 guests. The event will take place at 10:00 A.M. ET and will be streamed live online. The first James Beard Awards were given in 1991.

Brewery 348

Brewery Design Food Supply Equipment 348

EATER

DECEMBER 15, 2021

A host of new experiences aim to attract younger travelers to Champagne. The more exclusive culinary experience (only 12 seats) is set across the street from Cellier in the UNESCO-protected 18th-century private mansion, called the Maison Belle Epoque, that was once home to Perrier-Jouët’s founding family. Au Bon Manger (Reims).

Back of House 284

Back of House Tourism Hotels Vineyard 284

Modern Restaurant Management

SEPTEMBER 30, 2020

Overwhelming top response was fear of catching/spreading COVID-19, followed by a corresponding reduction in travel. 32 percent of survey takers chose outdoor seating availability as a factor in their dining-out comfort level. 32 percent of survey takers chose outdoor seating availability as a factor in their dining-out comfort level.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchise 450

Franchise Franchising Leadership Beverage 450

7 Shifts

DECEMBER 16, 2020

So we took over five of the parking spaces along our restaurant, which basically provides somewhere between 80 and 100 seats, which is technically more than we had inside prior to COVID. We’re investing a lot in our outdoor seating because our whole unique selling point has always been our vibe and our cocktails and the design of the place.

Back of House 284

Back of House FOH Front of House Point of Sale 284

Modern Restaurant Management

NOVEMBER 5, 2019

OpenTable added new features designed to address one of the biggest challenges for restaurants and managers: control over table turns. According to OpenTable, the time that a restaurant expects a table to be occupied can vary from 45 minutes to four hours making it difficult for floor managers to optimize their seating.

Waste 253

Waste Food Leadership Customer Service 253

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Together, we believe we can succeed in our mission to create a safer future-kitchen design.”

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MAY 28, 2021

And because our food travels so well, guests never have to choose between quality and convenience." The new menu features quality ingredients, is freshly prepared items and is designed to be enjoyed alongside fresh juices and espresso beverages. Egg Combos with choice of breakfast meats. Arthur Treachers Goes Virtual.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

EATER

NOVEMBER 23, 2021

The designation, which put Snake River on par with more established wine regions, couldn’t have come soon enough. Take a seat on the expansive patio or start up a game of life-size chess as you sip the dry rosé (a juicy blend of sangiovese and merlot grapes) or cabernet sauvignon (full of vanilla and cherry). Where to picnic.

Vineyard 284

Vineyard Hotels Back of House Front of House 284

EATER

MAY 2, 2022

Earlier that summer, Hong Kong had loosened and then suddenly re-tightened its travel regulations around COVID, and the city, for all its spectacular beaches and charismatic jungles, both concrete and natural, was beginning to feel like the safest, most beautiful ward in a prison hospital. I was boarding a vessel of extravaganza.

Bar 261

Bar Hotels Travel Small Business 261