Modern Restaurant Management

JULY 8, 2020

A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. The Brigantine, Inc., The Brigantine, Inc.,

Hospitality 488

Hospitality Magazine Outdoor Customer Experience 488

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. And with features like waitlist auto removal, hosts no longer have to manually track down unresponsive parties, freeing them up to focus on hospitality.”

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

DECEMBER 22, 2020

to keep customers in the know as to their location’s dining modifications, designated a Sanitation Team Member at every location to ensure safety and sanitation measures were being met, and for those dining with us, we completed a sanitation checklist to provide insight into the efforts we take to keep our communities safe.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

DECEMBER 31, 2024

While swicy took the front seat this year, Rubix’s proprietary research found that 5 percent more Gen Z respondents reported having frequent sweet and salty cravings over sweet and spicy. current inspirations while enveloping the guest in a high level of tailored hospitality. Move over “swicy.”

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

AUGUST 19, 2020

launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. Plamondon Companies is celebrating 40 years of business in the hospitality industry. US Foods Ghost Kitchens. US Foods Holding Corp.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JULY 21, 2021

When it comes to restaurant design, Covid’s impact is probably broader than just how we plan our dining places, it will also have affected how we design them and what materials we use. Restaurants must be clever in their design and think more about how people use the space and how they can easily adapt to different group sizes.

Design 474

Design Customer Experience Dine-in Innovation 474

Future Food

NOVEMBER 27, 2024

Suddenly we find that 2024 is almost behind us now but Future Food would like to share with you the trends and insight that we see across the food and hospitality sector. What is happening with consumer spending patterns in the hospitality sector? So where are consumers spending on food and hospitality? Source mccrindle.com.au

Hospitality 78

Hospitality 2025 Food Back of House 78

Modern Restaurant Management

APRIL 24, 2025

The Untapped Power of Music In an era of fierce competition in the restaurant and hospitality sectors, curating an unparalleled guest experience isn’t just beneficial, it’s essential for turning reserved seats into lasting memories. Older generations (55+) prefer outdoor seating driving 27% of reservations.

License 251

License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. They knew Yelp could do more than just help them seat diners. So we set out to design the services and bundles that would meet these needs. As the general manager of Yelp for Restaurants , my job is to help restaurants succeed.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

MARCH 19, 2020

I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. “We know from other countries that this crisis will end.

Seating 431

Seating Loyalty Program Small Business Restaurant Law 431

The Restaurant Group

JANUARY 10, 2025

Restaurant interior design is not just about making things look prettyits about creating an atmosphere where people feel comfortable, excited, and connected. When customers walk in, the design sets the tone before they even taste your food. Good design isnt just decorationits the backbone of an unforgettable experience.

Design 78

Design Outdoor Seating Customer Experience 78

Modern Restaurant Management

JULY 5, 2022

COVID shut down the hospitality industry from March of 2020 to mid-2021. I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. Very often service slows down when we seat parties of eight or more.

Seating 468

Seating Training Customer Service Point of Sale 468

Goliath Consulting

APRIL 5, 2025

Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. Provide digital menus or physical copies that are clear and well-designed. Make sure the entrance area is clean and organized, setting a positive tone before guests even sit down.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

Modern Restaurant Management

JUNE 6, 2022

In addition to the menu, restaurant layout is one of the more prominent aspects of hospitality design that can either make or break your customer base. Lastly, flexibility is a key design element that all restaurateurs must consider. The dining area should accommodate a variety of guests throughout the day.

Hotels 450

Hotels Customer Service Customer Experience Beverage 450

7 Shifts

JULY 16, 2021

Design the Floor Plan Layout. Do they have indoor seating or are they takeout-only? Seating capacity. Coffee shop with seating: $80,000 to $300,000. Coffee shop with both seating and a drive-thru: $80,000 to $300,000. For more menu design tips, read 9 Restaurant Menu Design Tips That Will Help You Boost Profits.

License 459

License Hiring Equipment Small Business 459

Perfect Daily Grind

SEPTEMBER 30, 2020

Many of these spaces were repurposed factories or storefronts, and had not truly been designed with customer experience in mind. . I spoke to some baristas and café owners to learn about more of the factors that influence café design. Exploring Some Of The Major Trends In Café Design. How Travel Influences Café Design.

Café 208

Café Influencer Design Social Media 208

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. In addition there is also a poolside bar.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. “I found inspiration on my travels. .”

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. . "Social

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

AUGUST 5, 2020

“With both bringing more than 20 years experience to their roles, we know that their deep hospitality technology expertise, customer-centric approach and unique insights will help propel our business into the future.” ” Ervin Cohen & Jessup Launches Food, Beverage and Hospitality Practice.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. Hospitality is the new "secret sauce" that many industries are using to differentiate.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JUNE 27, 2025

The Splintered Path to Purchase The path to purchase has splintered, and Gen Z is in the driver’s seat. The restaurant industry thrives on experiences, and a loyalty program should reflect the same sense of hospitality, connection, and delight that guests feel when they visit in person. The median age of respondents was 41.

Loyalty Program 371

Loyalty Program Customer Experience 2025 Customer Service 371

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. The of-the-moment menu updates are part of sweeping rebrands at the two chains under owner Ascent Hospitality Management. New restaurant designs will have a similar goal.

Fast Casual 191

Fast Casual Front of House Back of House Leadership 191

Modern Restaurant Management

JULY 1, 2020

Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Key findings for the restaurant industry include: Restaurant Closures Data. Ecolab chairman and CEO.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

JUNE 4, 2025

Experience-driven design transforms restaurants, offering up an immersive journey from the moment diners step through the door until their very last bite. He stresses how true brand immersion extends beyond aesthetics to evoke specific feelings, balancing design elements to achieve desired atmospheres.

Customer Experience 221

Customer Experience Customer Service Design Consumer Goods 221

Modern Restaurant Management

AUGUST 9, 2024

The team at Hospitality HQ, lead by Chef Akhtar Nawab has been switching up the food hall model by launching projects designed to emphacize culinary exploration and community connection in markets including Silver Spring, Maryland, Charlotte, North Carolina and Orlando. They are currently up to 18 locations.

Marketing 251

Marketing Social Media Food 2000 251

Modern Restaurant Management

APRIL 15, 2020

The change in operations enabled us to do more charitable outreach by providing boxed lunches to hospitals, food banks, and homeless shelters for those on the frontlines and those in need. Our teams really rose to the occasion, banding together to support our local communities.

Food Safety 515

Food Safety Social Media Loyalty Program Consumer Goods 515

Modern Restaurant Management

JANUARY 19, 2022

If you’re a hospitality or restaurant business who utilise an outside space, then you’ll know that outdoors furniture and fittings can take a bashing with the weather. Challenged by frequent rain, strong winds and the damp climate, your exterior design may struggle to keep itself on point.

Outdoor 474

Outdoor Compost Seating Design 474

Paper Chase Accountancy

JUNE 25, 2025

In the dynamic world of hospitality and tourism, simply opening your doors is no longer enough to guarantee success. This is where revenue management for hospitality and tourism comes into play. This guide is designed for beginners. Key Takeaways Understand the basics of revenue management in hospitality.

Tourism 82

Tourism Hospitality Management Management 82

Future Food

OCTOBER 20, 2020

Trends for 2022 Re-engaging with Food in a Design Led World. So much damage has been done to retail in general and hospitality in particular this year that 2021 is going to be a year to heal, slowly getting back on public transport and getting settled into the Next Normal. The post-COVID world is a Design-led world.

2022 145

2022 Design Food Back of House 145

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

7 Shifts

FEBRUARY 12, 2021

With restaurant startup costs restaurant startup cost averages at $275,000 or $3,046 per seat for a leased building, According to Sage accounting. For owned buildings, costs get a bump to $425,000 or $3,734 per seat. Local commercial real estate brokers, online classifieds, and hospitality associations are also a great place to look.

License 444

License Equipment Certification Take-out 444

Modern Restaurant Management

MAY 12, 2020

Co-founders Helen Patrikis and Steven Hall, two hospitality PR professionals, formed Dining Bonds, LLC with the goal of establishing it as a one-stop resource to raise revenue for the hospitality community. We can continue to show our support for the hospitality industry and the great, hardworking people it employs.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Modern Restaurant Management

JULY 16, 2020

Instead, concentrate on delivering hospitality, even if it is via a smartphone instead of a plate of spaghetti Bolognese. By keeping customers interested even when they’re not seated at your table, you help forge a relationship that could last for years — and many, many dollars — to come.

Social Media 505

Social Media Coupons Download Entertainment 505

ChowNow

JANUARY 23, 2025

Provide space for seating, tasting, and entertainment. How to make it happen: Set up a designated area with individual or group workstations. Its designed to spark excitement, curiosity, and trust in the chefs creativity. The event builds loyalty and positions your restaurant as a supportive member of the hospitality community.

Events 195

Events Seasonal Menu Social Media Customer Experience 195