Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

2020 480

2020 Food Safety Fast Casual Guest Recovery 480

Modern Restaurant Management

JULY 30, 2020

All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? But people need to work.

Guest Recovery 406

Guest Recovery Food Safety Fine Dining Management 406

Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. The importance of making guests feel comfortable. Takeout and delivery: a fast-growing and critical component for restaurant success. Most important factors when it comes to the takeout and delivery. Incentivize guests to choose your restaurant.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

APRIL 27, 2020

How to ramp up takeout and delivery operations. Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Best practices for calculating cash flow.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Expanding mobile ordering and contactless pick-up or desk delivery. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JULY 1, 2020

Of restaurants that have stayed open, many shifted their focus to takeout and delivery. Even as people head back into restaurants, the increased interest in takeout and delivery is here to stay. Of all closures on Yelp,17 percent are restaurants, and 53 percent of those restaurant closures are indicated as permanent on Yelp.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

JULY 14, 2020

They are offering $0 delivery fees** from all merchant partners in DoorDash’s program to support Black-owned businesses on DoorDash and Caviar through the end of 2020. With a QR code, guests can easily scan the code safely from their own device and join the waitlist through DineTime. ” Resetting America.

Mobile Ordering 412

Mobile Ordering Certification Loyalty Program Kitchen Safety 412

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 407

Fast Casual Casual Menu Mobile Ordering 407

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

SEPTEMBER 23, 2020

To support and empower food brands, manufacturers, restaurants, and other industry stakeholders in the UK, Tastewise has accelerated growth, adding localized data of 183K restaurants and delivery menus, over 2.8B social interactions, and 1.2M online recipes.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S.,

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Restaurant Recovery Stats. Companies are focusing on ways to guarantee the safety of their employees and guests.

2020 323

2020 Guest Recovery Online Ordering Point of Sale 323

EATER

JUNE 26, 2020

Expecting the worst, they were surprised to realize at the end of May that they were doing so much business through takeout and delivery that they were on track to meet their original sales predictions. Those who remained helped its restaurants pivot quickly to takeout and delivery.

Front of House 325

Front of House Back of House Guest Recovery Loyalty Program 325

Modern Restaurant Management

AUGUST 17, 2020

Americans preferred to pick-up their food (38 percent US vs. 22 percent UK), while the UK preferred home-delivery (57 percent UK vs. 33 percent US). Restaurants vs. delivery services. Despite the popularity of third-party delivery apps, many consumers prefer to interact directly with the restaurant itself. See details here.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

7 Shifts

APRIL 23, 2021

Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand. The same New York Times story found that 80 to 85 percent of Crafted Hospitality group's kitchen employees have moved out of New York City. Restaurants are employing more delivery drivers than ever.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

JANUARY 15, 2021

Many full-service restaurant chains quickly pivoted to offer more off-premises services by turning parking lots into drive-thru stations, offering curbside pick-up, and enhancing delivery options. The experts at 7shifts’ released a data-backed study titled “How Restaurants are Evolving Labor with Third-Party Delivery in 2021."

2021 424

2021 Fast Casual Fine Dining Point of Sale 424

Modern Restaurant Management

JULY 30, 2021

“We could not have done this without collaboration with outside brands who have helped to bring the Flavor of New York to more guests through Nathan’s Famous, Wings of New York and Arthur Treacher’s. “We are impressed with Just Salad’s innovative approach to embedding zero-waste principles across their business.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Cheetah

APRIL 26, 2021

But one thing, in particular, can make all the difference between a successful food truck business and a total debacle: Choosing the right food delivery system. In this article, we look at the new delivery trends that are already taking over the food truck industry and how to choose the one that’s right for your mobile eatery business.

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When in January 2017.

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Waste Food Leadership Customer Service 255

Modern Restaurant Management

SEPTEMBER 27, 2024

The expectation for advanced planning reminds hospitality operators to market holiday offerings early, while diners are making their celebratory plans. Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Recruitment costs in food services rose by 13.10

Food Truck 251

Food Truck Fast Casual Food 2024 251

Foodable

JUNE 19, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Barron and McEnery explore the potential changes coming to the casual dining sector, and consider the manner in which guest service may evolve to meet those new needs.

Guest Recovery 52

Guest Recovery Dine-in Casual Fine Dining 52

Foodable

JULY 6, 2021

Listen to "Understanding, Engaging, and Retaining Your Guests | Season 4, Vol. Bikky is the first CRM for restaurants that helps them power digital hospitality by providing the system of record for all of the restaurant's guest data. It allows restaurants to focus on hospitality. 2: Bikky" on Spreaker.

Guest Recovery 96

Guest Recovery Email Marketing Point of Sale Hospitality 96

Modern Restaurant Management

DECEMBER 12, 2019

“In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees. At the same time, we’re excited about creating a new generation of Subway guests!” ” Perfectly Designed Pizza Hut.

Franchising 277

Franchising Franchise Loyalty Program Book 277

Foodable

OCTOBER 30, 2020

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Zack Oates, the founder and chief executive officer of Ovation , to explore how operators can improve the guest experience at their restaurants. 4: Ovation" on Spreaker.

Customer Experience 88

Customer Experience Guest Recovery Management Management 88

Paper Chase Accountancy

MAY 21, 2025

Key Takeaway | Two Guests, Two Strategies — and a Growing Divide Operators are navigating a tale of two diners: the value-seeker and the experience-driven loyalist. This is leading to very different strategies across the board, and the winners are the ones who know exactly which guest they’re building for. Strong Taco Bell U.S.

2025 52

2025 Guest Recovery Franchise Franchising 52

Foodable

JULY 13, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Micha Magid , the co-founder and co-chief executive officer of Mighty Quinn's , to explore virtual restaurants, nationwide delivery, and making the transition to digital.

Guest Recovery 90

Guest Recovery Hospitality Franchise Franchising 90

Foodable

NOVEMBER 30, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Joel Montaniel, chief executive officer and co-founder of SEVENROOMS about helping operators build their direct and personalized relationship with guests. 9: SEVENROOMS" on Spreaker.

Guest Recovery 80

Guest Recovery Management Management Hospitality 80

OpenTable

APRIL 23, 2020

The restaurant industry is being hit hard by COVID-19 with millions of hospitality workers out of work. OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. Updated our platform to showcase delivery and takeout services with partners like Caviar and UberEats.

Pricing 105

Pricing 2020 Guest Recovery Reservations 105

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Collected and distributed 3 times per week.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Foodable

DECEMBER 14, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” were on the road at the Restaurant Leadership Conference in Arizona. Izzo has been running the restaurant business for the last two years at NCR Hospitality. and Alan Hickey, co-founder of VROMO.

Guest Recovery 79

Guest Recovery Leadership Franchise Franchising 79

Foodable

APRIL 29, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. This prohibition-inspired speakeasy has remained operational during this crisis with innovative take-out and delivery offerings. Room 33 launched on New Year’s Eve in 2017.

Bar 97

Bar Guest Recovery Restaurant Law Point of Sale 97

The Restaurant Group

JULY 7, 2020

All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? Overwhelming? But people need to work.

Guest Recovery 78

Guest Recovery Food Safety Fine Dining Management 78

Hot Schedules

APRIL 10, 2020

Being present in delivery partner marketplaces, having a functional website with online ordering, and a solid social media game are keys to success not only in the current situation but also with today’s consumer. ServSafe is offering a free Food Handler course and some additional training for take-out and delivery best practices.

Food Safety 88

Food Safety Guest Recovery Employee Relations Social Media 88

Foodable

APRIL 30, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. Services such as Sky Tab will allow for the application of off-premise delivery within minutes. Now is the perfect time to renegotiate rent and leases with landlords and examine fixed costs.

Guest Recovery 72

Guest Recovery Kitchen Safety Food Safety FOH 72

Foodable

SEPTEMBER 11, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. At the same time, make sure to keep pace with delivery logistics technology and invest in your ventilation systems—just a few simple adjustments could win return customers.

Guest Recovery 63

Guest Recovery Mobile Ordering Fast Casual Fine Dining 63