Goliath Consulting

APRIL 28, 2020

Larger franchises have offered free delivery (McDonalds, Applebee’s, IHOP, Panera Bread, Wingstop and Chipotle Mexican Grill, among many others) to accommodate decreasing on-premise sales (1). Meanwhile, smaller restaurants had to turn to third-party delivery services like Doordash, UberEats, Grubhub to deliver food to their customers.

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Delivery Food Back of House Franchise 107

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. The list of ongoing operational tasks for running a restaurant is extremely complex.

Management 197

Management Management Food Safety Communication 197

Modern Restaurant Management

JULY 12, 2023

Restaurant customers love self-ordering kiosks because they mirror the fast and simple convenience of ordering food online, but with the ambiance of a physical store. Observability refers to the ability to infer the health of an app or system based on the external data it generates. This is clearly not a good approach.

Ordering 88

Ordering Point of Sale Customer Experience Online Ordering 88

Modern Restaurant Management

AUGUST 25, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. ” “This is historic for our brand,” said Brooks Speirs, vice president for franchise development. A Deal to Taco ‘Bout. Taco John’s International Inc. The best is yet to come for Taco John’s!”

Franchise 167

Franchise Franchising Customer Experience Point of Sale 167

The Restaurant Times

MARCH 8, 2023

It’s important to understand the dynamics of both fast food and fast casual restaurants, whether you’re considering opening a franchise, starting your food business from scratch, or simply trying to decide what kind of restaurant to eat at while on the go. Additionally, it frequently costs less than fast-casual eateries.

Fast Casual 52

Fast Casual Casual Food Fine Dining 52

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. For example, a person who walks into a Fast Food Chain may expect a fast, no-fuss, and efficient service.

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

The Restaurant Times

JANUARY 11, 2023

Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. According to Fast Casual research , 8 out of 10 US customers use voice search to locate restaurants. But why should you automate order taking when everything is working fine for you?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Goliath Consulting

MAY 8, 2020

Instead of waiting for customers to walk through their doors, businesses can bring its brand to the customers in a catering environment (2). For example, Catersource magazine reported 7 to 8 % as the average pretax profit in the full-service restaurant industry (3). But on average these numbers are much more modest.

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Catering Point of Sale Delivery Customer Service 99

Modern Restaurant Management

MAY 28, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Clean Juice®, honored its franchise partners during its annual Juicey Awards event. Clean Juice Celebrates Franchisees. million guests.

Franchise 189

Franchise Franchising Fast Casual Loyalty Program 189

Apicbase

NOVEMBER 28, 2022

The increasing number of multi-site restaurants and food service companies with centralised production kitchens also increases the importance of traceability. Catering kitchens prepare food on-site and then distribute batches to external customers , such as large businesses, hospitals, museums, airports, etc. Virtual brands.

Tip Distribution 52

Tip Distribution Kitchen Safety Food Supply Food Safety 52

The Restaurant Times

JUNE 30, 2021

In addition to managing internal operations, he is also the interface between customers and the staff. The front of the house refers to anything the customer interacts with, be it the waiting staff, the dining arrangement, lobby area, etc. Providing Excellent Customer Service . Managing Finance .

Operations 52

Operations Management Management Front of House 52

Goliath Consulting

JULY 28, 2020

Another profound shift in the industry is the way staff is now expected to interact with their customers. Conflict Resolution” refers to the way one resolves an issue or problem between two or more people (4). References: (1) [link]. (2) Conflict Resolution (Guest Relations). 2) [link]. (3) 3) [link]. (4) 4) [link]. (5)

Leadership 139

Leadership Employee Relations Front of House Communication 139

Goliath Consulting

FEBRUARY 9, 2020

Aside from the sales opportunity, there are other clear benefits to incorporating food delivery at your restaurant, such as giving the restaurant increased visibility, exposure to new customers and gaining of valuable insights on purchasing trends 2,3. Reference: 1) [link]. Space and Staff. 2) [link]. 9) [link].

Front of House 74

Front of House Online Ordering Delivery POS 74

Embrace the Suck

AUGUST 11, 2019

In business strategy, there is a common theory referred to as Red Ocean and Blue Ocean strategy. And that’s the same as being referred to as a commodity. Chipotle did not invent the burrito; they disrupted the quality of ingredients and customized how we ordered a burrito. You’re in a category called average.

Social Media 224

Social Media Front of House Take-out Restaurant Law 224

EATER

SEPTEMBER 26, 2023

ABC Velp began attracting customers from near and far, including an Iraqi Christian named Nawzad Martani, who stumbled upon the restaurant in 2013 to celebrate his brother’s birthday. When some customers see these foreign faces, they’ll feel validated in their choice to dine with us,” Martani adds. Fatimah Fadhil Inside the steakhouse.

Employee Relations 128

Employee Relations Travel Sports Social Media 128

Modern Restaurant Management

JUNE 18, 2020

Over the past two months, searches on Tripadvisor restaurant pages have been consistently trending upward (see attached graphic for reference). More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. Traffic to restaurants in other markets, including the U.S.,

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Goliath Consulting

MARCH 14, 2020

A restaurant’s packaging is not just a vehicle for carrying food—it’s a statement that informs customers about your business’s brand and values. A research conducted by US Foods reported that the top complaints from ordering customers included, “food was not warm or fresh” and “food got shaken or messed up during delivery” (3).

Delivery 68

Delivery Food 2025 Compost 68

Goliath Consulting

JANUARY 1, 2020

A well taken, beautifully staged photo of your restaurant or menu item will visually and emotional appeal to your potential customers, and make them want to come in taste your food. Using social media to tell your customers about limited time items or specials will help generate buzz around your restaurant and help increase foot traffic.

Social Media 92

Social Media 2006 2016 Website Management 92

Goliath Consulting

AUGUST 27, 2021

2 As artificial intelligence advances, so does the automation of food services. Cracker Barrel has introduced its mobile app that allows customers to pay for their meals ahead of time. 8 Chili’s has an option for their customers to pay their bill on a tablet at their table instead of having to wait for a waiter to come to assist them.

Food 88

Food Kitchen Safety Mobile Ordering Food Order 88

Goliath Consulting

JANUARY 19, 2020

According to Skift Restaurant Megatrends of 2019, “customers are eating whatever they want, and whenever they want it” (1). Re-sizing your menu items to provide snack sized options for your customers allow them to sample multiple dishes and to share. References: (1) [link]. (2) Great news! 2) [link]. (3) 3) [link]. (4)

Consumer Goods 79

Consumer Goods Menu Customer Service Franchise 79

The Restaurant Times

OCTOBER 9, 2020

For restaurants operating multiple outlets or franchises, a standard restaurant operations manual will be of great help in maintaining consistency across the enterprise . In such critical situations, by referring to the operating manual, your restaurant can quickly fill any gaps without interrupting other operations.

Operations 40

Operations Uniforms Cash Management Document 40

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

BNG Point of Sale

AUGUST 27, 2021

Even as the hospitality industry and catering service businesses throughout the country begin to reopen, owners and operators are faced with a whole new set of issues. With reduced profit margins, it can be tough to stay afloat, let alone branch out into other ventures and live up to your end of the bargain when franchising.

Point of Sale 52

Point of Sale Social Media Customer Service Online Ordering 52

BNG Point of Sale

JULY 16, 2021

It is one of the most vital key performance indicators (KPIs) for any type of establishment with food – which makes sense because without this crucial information there would not be enough revenue coming in from customers each day (or week). These important business models are what profitable restaurants don’t take lightly.

Point of Sale 52

Point of Sale Seasonal Menu Cash Management Fine Dining 52

7 Shifts

DECEMBER 11, 2019

Clever marketing and strong branding from a restaurant’s corporate offices can boost sales for franchised restaurants. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances. Restaurants that franchise tend not to own many locations as a company.

Franchise 435

Franchise Franchising Email Marketing Communication 435

KaTom

AUGUST 29, 2019

The first written reference to sushi can be found in a fourth century Chinese dictionary that describes the fermentation process using the method of placing salted fish in cooked rice. to $2.95, and custom ordering may also be available. Once a table is available, customers can begin their conveyor belt sushi experience.

Customer Experience 67

Customer Experience Bar Restaurant Law 2019 67

EATER

AUGUST 26, 2021

The Local Culinary launches digital-only restaurants — many of which serve burgers, chicken, pizza, or tacos — and franchises them out to operators with physical kitchen space. After executing it and putting it in expensive to-go containers — because customers are very picky about their to-go containers — there’s not much left.

Dine-in 99

Dine-in Delivery Equipment Fast Casual 99

Restaurant Clicks

JULY 21, 2021

Here you will receive top-of-the-line, professional service from the entire staff. You can rest assured that in the years since their food and service have never wavered. PJ Skidoos has always been privately owned and never franchised which is part of the reason why customers feel such a personal connection to the establishment.

Food 78

Food Reservations Online Ordering Fine Dining 78

Aaron Allen & Associates

SEPTEMBER 8, 2020

Largely open border access across 50 states and coast-to-coast distribution systems make large-scale expansion far easier as there’s just one currency, national service/product providers/suppliers, and other benefits. have 74% of their systems franchised. for a certain period of time. Listing in the U.S.

Point of Sale 52

Point of Sale Restaurant Law Franchise Franchising 52

Restaurant Clicks

NOVEMBER 4, 2021

It is referred to as a pie and is typically eaten using a knife and fork. It is often referred to as a bar-style pizza. If you visit this restaurant, you will notice that it operates via self-service. With 37 franchised locations, Aurelio’s is present in 6 different states. a thin base and crispy crust.

Online Ordering 123

Online Ordering Brewery Seasonal Menu Specials 123

Apicbase

JULY 1, 2022

The brand acts as a hub for multiple expansions and extensions, ranging from franchise outlets, delivery, takeout, virtual restaurants, dark kitchens and even retail ventures. It enables restaurant businesses to grow faster, meet customer demand and develop additional revenue streams (or replace streams that are slowing down).

Operations 52

Operations Back of House Front of House Food Supply 52

7 Shifts

AUGUST 24, 2022

They're an essential part of how people get paid in the service industry. One way to get a laugh (and a tip) out of your guests is with references and plays on pop culture imagery. Look to popular film and TV franchises to get people excited. Or it could be in service of fundraising for a local charity.

Cash Management 370

Cash Management Mobile Ordering POS Customer Service 370

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. across your franchises.

Front of House 215

Front of House Management Management Franchise 215

The Restaurant Times

AUGUST 25, 2022

Vikas Punjabi – When I was planning to move back to India, I got the master franchise rights of The Chocolate Room for India. We learned everything from the scratch – right from the basics of serving the customer to managing the restaurant business. . Therefore, we started franchising towards the end of 2008. .

Franchise 98

Franchise Franchising 2007 Customer Experience 98

Restaurant365

MAY 30, 2022

These latest innovations and enhancements will be of great value to our customers as they continue to optimize their post-pandemic operations.” . Customers can easily tell when restaurants enact broad brush price increases, and traffic and the bottom line often suffer further. Communication is The Key . How much success, you ask?

2022 29

2022 Front of House Recruiting Back of House 29

Modern Restaurant Management

SEPTEMBER 30, 2020

restaurants are very likely to have fewer dine-in customers this fall/winter than usual. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Barring a dramatic decrease in coronavirus infections, U.S.

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. The user has full control over their account and can opt out of the secure service at any time.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206