Modern Restaurant Management

MAY 22, 2025

In the food service industry, branded apparel is a critical extension of your business's identity. The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Modern Restaurant Management

FEBRUARY 11, 2020

Restaurants, cafés and hotels are offering premium tea service – and profiting – in 2020. The premiumization of tea is a natural extension to what has been taking place in fine wine, specialty coffee, craft spirits and beer over the past several decades. More Sophisticated Consumer Palates.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

MAY 21, 2024

Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. Delivery users are less price-sensitive than customers using other sales channels. What’s on the Menu?

Beverage 495

Beverage Fast Casual Seasonal Menu Customer Experience 495

Modern Restaurant Management

FEBRUARY 2, 2023

As the world is largely re-opened post-COVID, people are eagerly out and about dining in restaurants and bars to reinvigorate their social routines. According to Morning Consult , 77 percent of all polled adults are comfortable dining out at restaurants or cafes as of June 2022.

Fine Dining 475

Fine Dining Customer Experience Events Seasonal Menu 475

Modern Restaurant Management

AUGUST 16, 2024

Businesses and restaurants can adopt this pricing model through a point-of-sale (POS) system, presenting both cash and card price. This same solution can be used in restaurants whether its fast food, dine-in or fine dining. While this may seem fictitious, it’s legal in all 50 states.

Pricing 434

Pricing Cash Management Fine Dining Point of Sale 434

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Delivery 494

Delivery Front of House Back of House Fine Dining 494

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 451

Technology Loyalty Program Mobile Ordering Download 451

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. Many sidewalks slant out toward the street.

Outdoor 510

Outdoor Fine Dining Dine-in FOH 510

Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. Be Transparent About Safety. Think Beyond Your Four Walls.

2021 564

2021 Marketing Food Safety Back of House 564

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. Present Staffing Issues at Restaurants. These machines allow customers to order food without talking to anyone until the moment of collection.

Mobile Ordering 539

Mobile Ordering Food Order Employee Relations Customer Service 539

Modern Restaurant Management

SEPTEMBER 26, 2024

There was nothing to smile about and Guidara and chef Daniel Humm needed to do a lot of work to climb the ranks of the world’s most sought-after fine dining experiences. That meant creating a service culture that shifted from getting every detail right to offering bespoke, over-the-top hospitality to guests. And work they did.

Fine Dining 409

Fine Dining Customer Experience Customer Service 2010 409

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 474

2024 Customer Experience Compost Loyalty Program 474

Modern Restaurant Management

SEPTEMBER 22, 2020

It was a convenience added to the playbook to assist customers with difficulty getting out of their car or to keep larger orders from blocking up a drive thru. The extra precautions and contortions of today’s pick-ups will eventually fade, but the model of customers grabbing food right outside the restaurant is here to stay.

Kitchen Safety 590

Kitchen Safety Food Safety Customer Experience Food Order 590

Modern Restaurant Management

MAY 24, 2023

For example, the host stand was custom-built to allow for multiple people to operate the front of house simultaneously and the 3,000-bottle wine cellar rises two stories high and serves as the backdrop for the school’s wine appreciation class. We also prepared a formal Schematic Design presentation for approval.

Design 419

Design Fine Dining Front of House Seasonal Menu 419

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. Many establishments began getting the necessary authorizations and permits to use, or increase the use of, their sidewalks, courtyards, and in some cases even parking areas, as outdoor dining space.

Fine Dining 504

Fine Dining Restaurant Law Food Truck Outdoor 504

Culinary Cues

JANUARY 23, 2021

This can be direct (the menu item itself contributes working funds) or indirect (because the item is present on the menu – other items are more likely to sell). Every restaurant should embrace, as part of its goal structure, a feeling among its customers of: “That was well worth what I spent.” BEAUTIFUL FOOD PRESENTATIONS.

Point of Sale 450

Point of Sale Front of House Back of House Customer Experience 450

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Excellence is not reserved for fine dining. [] KNOW HOW TO RUN A BUSINESS.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

Culinary Cues

JULY 15, 2024

It is evident in the way customers are approached, employees interact, how staff members dress, the lack of attention paid to customer needs, the poor execution of cooking methods, the lack of attention to flavor and a haphazard approach to presentation of products, and the overwhelming disconnect between server and guest, cook and chef.

Leadership 472

Leadership Food Truck Employee Relations Training 472

Culinary Cues

FEBRUARY 28, 2021

We know them by name, we oftentimes buy their products and services, we read about their success, and we aspire to be like them in some small way. Now here is the kicker – excellence has very little to do with the price you charge or the type of product or service you provide. The big misconception is: “You get what you pay for”.

Uniforms 450

Uniforms Fine Dining Small Business Customer Service 450

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. Your menu pricing needs to match the experience youre offeringand what your customers are willing to pay for it.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Culinary Cues

JUNE 14, 2022

64% of those independent restaurants were “full-service”. fell in the category of “fine dining”. Now I mention these statistics because they will help to frame what the future may hold for the industry and those considering a career in kitchens and dining rooms across the country. 35 % of the overall male U.S.

Fine Dining 474

Fine Dining Food Supply Customer Service Presentation 474

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 410

Guest Recovery Kitchen Safety Customer Service Food Safety 410

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. The way your menu is presented should also reflect your concept. A fine-dining restaurant with an emphasis on ingredients may present the menu simply, with descriptions of where the ingredients are from.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

MARCH 16, 2020

To help ensure the survival of these restaurants, many of which are family owned, the PR industry has banded together to create a campaign called "Dining Bonds." The dining bonds are being offered by participating restaurants across the country at a suggested savings of 25 percent when purchased.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

ChowNow

APRIL 25, 2025

Every restaurant concept should be intentional about their branding, from food trucks and cafes to brunch spots and fine dininggreat branding is how your restaurant stands out and stays memorable. What kind of customer base do we want to attract and keep? But how to brand a restaurant isnt always clear. What do we believe in?

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. It offers insights into customer expectations to help restaurant brands navigate through what continues to be an uncertain consumer climate. Restaurant Resiliency. ” What Feeds Us. .

2021 476

2021 Mobile Ordering Download Loyalty Program 476

ChowNow

FEBRUARY 28, 2025

Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

NOVEMBER 10, 2021

This shift in behaviour is welcome news for the hospitality sector and presents a unique opportunity for anyone considering launching their own business. This means more eco-conscious travellers will choose to holiday closer to home, presenting yet another opportunity for the British hospitality sector.

Hospitality 445

Hospitality Tourism Sustainability Travel 445

Modern Restaurant Management

FEBRUARY 15, 2024

The foundational strategy focuses on two pivotal elements: maintaining rigorous standards for commercial refrigeration and ensuring a robust plan to manage increased customer flow. An efficient, serviced refrigeration unit is more resilient against heat and usage spikes.

Kitchen Safety 296

Kitchen Safety Equipment Food Safety Fine Dining 296

Modern Restaurant Management

JULY 30, 2020

When navigating regulatory requirements – which are often proving to be inconsistent and reactionary – and balancing guests’ anxieties about returning to old habits like dining out, restaurant owners and managers need to respond with agility. They must be quick to make a decision and quick to take action. Flexibility.

Guest Recovery 473

Guest Recovery Food Safety Fine Dining Management 473

7 Shifts

JANUARY 23, 2020

Live-work-dine neighborhoods do not generate enough outside traffic to sustain a business if it is not designed correctly” — Daniel Reed Hospitality 2. Keep in mind what everyone else is doing, walk the fine line between ground breaking and comfortability. Focus on your service concept! Fine dining, fast casual, etc.)

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. The annual report surveys 600 independent full-service restaurant (FSR) owners and operators from across the U.S.,

2025 221

2025 Loyalty Program 2024 Back of House 221

EATER

JANUARY 28, 2021

With indoor dining still not an option in much of the country, hotel restaurants are using empty rooms as private dining suites There are few restaurants Hector Tamez frequents more than Uni , the izakaya located in Boston’s boutique Eliot Hotel. Consider the presentation, he says, or how the staff feels like family.

Hotels 343

Hotels Fine Dining Dine-in Front of House 343

Modern Restaurant Management

DECEMBER 4, 2019

For many companies in a variety of industries, the design above the door plays a major role in encouraging potential customers to step inside. We look at four great techniques for presenting your restaurant in the best possible light – and some mistakes to avoid along the way. Effective Use of Images and Typography.

Consumer Goods 418

Consumer Goods Front of House Design Customer Experience 418

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

2022 540

2022 Mobile Ordering Guest Recovery Point of Sale 540