7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Employee Turnover Rate. What is employee turnover rate?

Point of Sale 417

Point of Sale Inventory Employee Relations Customer Service 417

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

MAY 23, 2021

These words can relate to our personal, political, economic, career centric, or spiritual lives – thus the reason they are so compelling and poignant. I have no doubt that eventually that oversaturation will return, but for right now we may see the right number of restaurants to service an area and a much greater chance for financial success.

Guest Recovery 444

Guest Recovery Front of House Employee Relations Food Truck 444

SpotOn

MARCH 19, 2024

In 2023, SpotOn debuted both Seat & Send , a first-of-its-kind waitlist feature, and a suite of new, maximally flexible hardware to help keep its clients competitive in an industry facing rising food and labor costs with already razor-thin margins. The international award is open to businesses around the world.

2024 98

2024 Innovation Email Marketing Point of Sale 98

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates.

Mobile Ordering 212

Mobile Ordering Food Order Employee Relations Customer Service 212

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. Most restaurateurs have increased the wage for their staff, in the hope that they can retain both current and new employees. Employees become more efficient once self-ordering kiosks are installed.

Ordering 236

Ordering Recruiting Employee Relations Food Order 236

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Management 284

Management Management 2019 Employee Relations 284

EATER

SEPTEMBER 26, 2023

With a flagship 1,800-seat location in the city of Erbil and a second 800-seat location in Sulaimani (also spelled Sulaymaniyah), ABC is one of Iraq’s most popular restaurant brands, with often busy dining rooms, large social media followings, and billboards all over. Children mob the costumed figure, squealing with delight.

Employee Relations 132

Employee Relations Travel Sports Social Media 132

Modern Restaurant Management

MAY 8, 2020

Employee Protection : It is vital that all restaurants take measures to ensure that their staff does not pose a health risk to other employees and customers. Employees should be advised not to come to work if ill, particularly when exhibiting COVID-19 symptoms. Certain tableside food preparation service may need to cease.

Restaurant Law 222

Restaurant Law Employee Relations Insurance Equipment 222

Modern Restaurant Management

JUNE 17, 2020

Also, take into consideration that though you only can seat 25 to 50 percent of your restaurant, you still must cover 100 percent of the hard costs, so it might not be economical for many restaurants to open for such a small amount of business. Essential to calming the storm is communication with your customers.

Employee Relations 193

Employee Relations Food Safety Small Business Government 193

Open for Business

FEBRUARY 29, 2024

She warns that even though a lot of standards are consistent across the country, there are some things that are drastically different, like outdoor seating regulations. The Department of Health really drives so much of the construction for your kitchen, back of house, and outdoor seating areas,” says Jennifer.

License 78

License Certification Kitchen Safety Food Safety 78

Modern Restaurant Management

JULY 7, 2020

"As more people and more restaurants have come to use our services, Q2 bookings on Uber Eats are up more than 100 percent year on year. Joining forces with Uber will continue that mission as we continue to build Postmates while creating an even stronger platform that brings this mission to life for our customers. 1-2 million. $2-5

Mobile Ordering 179

Mobile Ordering Restaurant Law Seating Customer Service 179

Modern Restaurant Management

JUNE 28, 2021

Our customers have been very understanding of our slow service, our inconsistent staffing and fluctuating hours. Adjusting Hours and Customer Communication. Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. Table Service.

Customer Service 176

Customer Service Reservations Specials Training 176

7 Shifts

OCTOBER 15, 2020

The restaurants who received the funding agreed to pay all employees non-tipped minimum wage, plus their tips as the restaurant returns to regular operations, and agreed to serve at least 500 free meals to New Yorkers affected by COVID-19. Even now, restaurants in New York remain at 25% seating 8 months after the crisis first began.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

OCTOBER 19, 2020

Per Statista , the year-over-year decline of seated diners in U.S. ” Restaurant employees would practice proper protocols behind the scenes: cooking foods to proper temperatures, avoiding cross-contamination, washing hands and equipment, etc. For the most part, restaurants have adopted COVID-related safety protocols.

Food Safety 211

Food Safety Food Employee Relations Consumer Goods 211

Modern Restaurant Management

FEBRUARY 28, 2022

Another factor may be the sustained shift among the unvaccinated to utilize options other than indoor dining, such as outdoor seating, drive-thrus, to-go pickup and delivery orders. It would also be naive not to consider the possibility that a significant proportion of restaurants and customers are not following policies as directed.

Employee Relations 199

Employee Relations Dine-in Customer Experience Sustainability 199

Modern Restaurant Management

OCTOBER 28, 2021

Regardless of your restaurant’s chosen policies in response to the pandemic — and there are a wide range of approaches — your customers need to know what they can expect when visiting your establishment. These forums give your restaurant the opportunity to control and disseminate messages to customers.

Communication 198

Communication Social Media Menu Loyalty Program 198

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Its user-friendly interface makes it easy to manage waitlists, handle special requests, and seat customers strategically to maximize capacity without compromising customer satisfaction.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Sling

DECEMBER 10, 2023

Note how the business manages its employees , markets its products, provides customer service , and develops its business model. 2) Research laws that apply to the food service industry Starting a food service business of any kind comes with a long list of laws, rules, and guidelines. your target market).

Restaurant Law 78

Restaurant Law Customer Experience Customer Service Employee Relations 78

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Restaurant365

JANUARY 11, 2022

Hold managers and team members accountable and require communication on daily shift activities, customer issues, maintenance problems and more. With an automated manager log, you can view your restaurant’s performance metrics, tasks, logs, accounting transactions, and scheduled employees — all in one report.

Management 158

Management Management Employee Relations Communication 158

Modern Restaurant Management

MAY 6, 2020

For restaurants, this means dine-in service will begin again — or will be soon — and more employees will be returning to work. The following is a look at just some of the considerations regarding employees that restaurant owners and managers will need to focus on in the weeks and months to come.

Restaurant Law 163

Restaurant Law Employee Relations Document Customer Service 163

Culinary Cues

JULY 12, 2020

The pace is already different, there seems to be little sense of urgency, no panic based on work to be done – the panic is all related to fear of infection. The service staff is even more on edge than the cooks. As the guests walk out the door the service sanitizing crew gets to work.

Front of House 403

Front of House Back of House Dine-in Food Truck 403

Modern Restaurant Management

MAY 14, 2021

They are looking to hire 10,000 new employees over the next three months. It featured recruitment content and live sessions with Chipotle employees highlighting its benefits, career paths, cooking demos, and more. Applebees is also hoping the lure of free food will be a draw for potential employees.

Hiring 148

Hiring Employee Relations Recruiting Education 148

Restaurant365

JANUARY 11, 2022

Hold managers and team members accountable and require communication on daily shift activities, customer issues, maintenance problems and more. With an automated manager log, you can view your restaurant’s performance metrics, tasks, logs, accounting transactions, and scheduled employees — all in one report.

Management 142

Management Management Employee Relations Communication 142

The Restaurant Times

JANUARY 13, 2023

A coffee shop floor plan, just like any other restaurant floor plan , allows you to ease the ordering process for the customers and make the space comfortable and easy to navigate while enhancing the overall appeal of the place. Floor plans for such locations must include a drive-through window to cater to its commuter customers.

Design 52

Design Employee Relations Seating Point of Sale 52

Modern Restaurant Management

APRIL 22, 2020

Restaurants have always been a highly valued segment of our customer base. However in the wake of the Coronavirus-related closures throughout the nation, we have recently sold products to restaurants in Colorado, Washington, DC, Georgia, Massachusetts, North Carolina, Nevada, Ohio, Oregon, Pennsylvania, Texas and Washington.

Retail 152

Retail Seating Customer Service Supplies 152

EATER

MAY 16, 2024

Just recently, KNEAD Hospitality + Design , which operates more than a dozen restaurants in the DC area, introduced reimbursement of childcare costs — up to $1,800 per quarter — for salaried employees, which comprise 110 of their 920 staff members. Which, as an employee is one thing, but once you get into management, the stakes get higher.

Employee Relations 99

Employee Relations Government Hospitality Take-out 99

Modern Restaurant Management

MARCH 10, 2020

Our priority is to reinforce prevention to protect both our employees and our guests. We are providing extra tissues and napkins for customers to use for coughs or sneezes. Our employees and tenant staff with any cold or flu symptoms are required to stay at home and contact their doctor via phone.

Kitchen Safety 202

Kitchen Safety Food Safety Cash Management Food Supply 202

Modern Restaurant Management

MARCH 3, 2023

." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030. million by 2030.

2023 199

2023 2022 Consumer Goods Point of Sale 199

Modern Restaurant Management

AUGUST 19, 2020

Coke Freestyle machines allow customers to make their selections using their own smartphone screen. Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. The role of many employees may evolve from manual tasks to more human interaction.

Kitchen Safety 225

Kitchen Safety Food Safety Loyalty Program Technology 225

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. NLRB Issues Joint-Employer Ruling. ” The NLRB issued an NPRM concerning joint-employer status under the NLRA on September 13, 2018.

Mobile Ordering 121

Mobile Ordering Front of House Customer Experience Back of House 121

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. Once the customer places the order, the kitchen staff is notified, and food preparation begins. Size of U.S. market for online food delivery.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

The Restaurant Times

NOVEMBER 17, 2022

Do you really need us to share stats with you about why your café’s floor plan is important for your customers? You must design a well-thought-out cafe floor plan to make sure you provide a pleasurable experience for your customers and staff (as well as satisfy all legal requirements for your cafe!). Seating/Dining area.

Design 52

Design Café Customer Service Outdoor 52

Sling

NOVEMBER 11, 2019

If your dream is to be an owner or manager of a food-service business, understanding the options available to you — the types of restaurants you can open — is an essential first step in your success. Seating options. Means by which the food is served to the customer. Means by which the food is served to the customer.

Fast Casual 104

Fast Casual Fine Dining Food Truck Casual 104