Restaurant Business

MARCH 22, 2023

When people think about automation in foodservice, they often picture cold, indifferent efficiency—the last things any operator wants to provide in a great customer experience. In reality, automation brings valuable efficiency gains to labor-strapped operators while also helping them provide better customer service.

Customer Experience 98

Customer Experience Mobile Ordering Food Order Customer Service 98

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.

Customer Experience 221

Customer Experience Online Ordering Mobile Ordering Customer Service 221

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.

Customer Experience 223

Customer Experience Online Ordering Social Media Mobile Ordering 223

Focus POS

DECEMBER 11, 2019

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. Excellent service in-house and out-of-house.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

JULY 29, 2022

Given that businesses grow by acquiring new customers, many national QSR brands rely heavily on advertising to increase exposure. During times of inflation or uncertainty, such as when brands are struggling with supply shortages, rising employee wages and the increasing cost of goods, price increases may need to be passed onto customers.

Advertising 208

Advertising Take-out Marketing Social Media 208

Social Hospitality

SEPTEMBER 27, 2018

IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways. Customers can order food and pay through an app or online service. Virtual reality onboarding and training experiences can help. Here are four examples.

Take-out 186

Take-out Technology Mobile Ordering Customer Experience 186

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We It’s actually the whole experience, the memories that are created … It’s the non-tangibles we remember.”

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Restaurant Engine

JULY 22, 2020

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Ask your employees, too.

Customer Experience 126

Customer Experience Customer Service Online Ordering Social Media 126

Modern Restaurant Management

DECEMBER 7, 2020

Even with the limitations, loyal customers are eager to return to dinning out so that they can get a taste of both the food they love and the place they know well. However, as customers return, restaurant operators face a slew of new challenges. The Next Normal for the Brand Experience.

Customer Experience 158

Customer Experience Audits Franchise Franchising 158

Foodable

FEBRUARY 15, 2022

Listen to "Optimizing the Customer Experience | Season 6, Vol. Our real focus instead of being like most POS, we are focused on making the guests have a better experience as well as the operators.” As many hospitality tech companies want to do is get guests in, get them out, take their money as fast as you can.

Customer Experience 92

Customer Experience 2016 Hospitality Communication 92

Culinary Cues

NOVEMBER 20, 2023

The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. One of the most difficult tasks that any restaurateur or chef faces is convincing a customer to walk through the door for the first or twentieth time. These businesses can’t give up! There must be a solution!

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

The Restaurant Times

NOVEMBER 18, 2021

The experience every customer enjoys needs to somehow be both effortless and memorable. The quest for providing customers with a continuously incredible dining experience is one that every restaurant must pursue. As the name suggests, such factors are often intangible to the customer themselves.

Customer Experience 59

Customer Experience Fine Dining Dine-in Customer Service 59

Squirrel Systems

MAY 22, 2020

Through this article we will look at a few interesting examples of how restaurants have transformed their take-out offerings to stay efficient during this period of reduced sales and satisfy customers through innovative technologies. How can I optimize take-out at my restaurant?

Take-out 52

Take-out Innovation Food Safety Kitchen Safety 52

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given.

Management 196

Management Management Loyalty Program Social Media 196

Modern Restaurant Management

APRIL 17, 2024

. “At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Restaurants need to take this data as a signal and think twice about pricing increases.

Pricing 197

Pricing Loyalty Program Customer Experience Consumer Goods 197

Foodable

APRIL 29, 2020

Listen to "Next-Generation Customer Experience" on Spreaker. As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind.

Customer Experience 52

Customer Experience Social Media Customer Service Food Safety 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

MAY 3, 2023

Great bread IS ESSENTIAL in any level of restaurant experience. They are out there. Your customers will rave, and you can raise your prices to cover the difference. People will pay for quality – are you willing to invest the time to find out? Bakers know it, many chefs know it, and the customer craves it.

Food Truck 467

Food Truck Customer Experience Food Supply Take-out 467

Bingage

MAY 24, 2022

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! There is a gap between customers and business. The problem is there are lacking in customer engagement. It’s pretty simple math.

Customer Experience 52

Customer Experience Email Marketing Loyalty Program Demo 52

Culinary Cues

AUGUST 21, 2023

Beginning with a few flamboyant artisans like Jeremiah Tower, Paul Prudhomme, Wolfgang Puck, and Alice Waters – the chef came out from behind the curtain as the star of the show, the person responsible for over-the-top food that wowed and inspired people of all socio-economic backgrounds. The entire experience was elevated and so were prices.

Back of House 390

Back of House Food Supply Government Dine-in 390

Modern Restaurant Management

NOVEMBER 26, 2019

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

Customer Experience 117

Customer Experience Food Food Supply Waste 117

Culinary Cues

JULY 23, 2023

As if that weren’t enough, the menu and each morsel of food presented represents the chef’s life of experiences, his or her family history, the cuisine of their forefathers, every chef who contributed to their training, and everything that they believe in – as it pertains to food. It is a juxtaposition that is nearly impossible to manage.

Guest Recovery 404

Guest Recovery Seasonal Menu Presentation Customer Experience 404

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? So, what’s the solution?

2024 203

2024 Front of House Mobile Ordering Fast Casual 203

Modern Restaurant Management

MARCH 27, 2024

Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Why prioritize the customer experience?

Customer Service 189

Customer Service Loyalty Program Customer Experience Employee Relations 189

Modern Restaurant Management

APRIL 10, 2024

Despite price increases, data shows consumers still enjoy eating out. While factors such as convenience impact that decision, the experience of dining out is important. In 2024, restaurants should make the dining-out experience worth the price tag.

2024 196

2024 2023 Loyalty Program Point of Sale 196

Deliverect

SEPTEMBER 5, 2019

A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation. A common mistake made by delivery start-ups is not adapting the take-out menu.

Customer Experience 63

Customer Experience Delivery Social Media Online Ordering 63

Next Restaurants

OCTOBER 9, 2019

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” Otherwise, you’ll miss out on a huge market and wind up with disappointed guests. Personalized experience Enhanced outreach. As a restaurant owner, customer satisfaction should be your number one priority.

Customer Experience 61

Customer Experience POS Mobile Ordering Point of Sale 61

Modern Restaurant Management

APRIL 22, 2024

To learn what restaurants need to know to better protect themselves from fraud, Modern Restaurant Manangement (MRM) magazine reached out to Doriel Abrahams , Principal Technologist at Forter. Not only can fraudulent activities disrupt the customer experience, but they can lead to significant financial losses for both consumers and businesses.

Food 203

Food Loyalty Program Consumer Goods Customer Experience 203

Culinary Cues

APRIL 22, 2024

It only takes a few seconds to move from being a “go along for the ride” consumer to feeling screwed. Grocery stores try to eliminate cashier positions (yes, I know how hard it is to find help) and opt for self-check-out but do so without lowering prices. Bread has always been a given. Value is a very personal consideration.

Consumer Goods 284

Consumer Goods Pricing Customer Experience Hospitality 284

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. Now, let's discuss our current predicament and find a way out. We're curators of memorable experiences for others.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Bingage

JANUARY 29, 2021

SMS marketing is one of the best restaurant marketing strategies to reach out to more customers, retain them. Here are the examples of the SMS and emails you can send your customers to keep them hooked to your restaurant. Bingage helps you to send automated SMS campaigns to customers. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

Customer Experience 189

Customer Experience Entertainment Transportation Customer Service 189

Foodable

FEBRUARY 1, 2021

Today's topic breaks down what operators are doing to instill a positive experience with a heavy focus on seamless interactions and sanitation. How can utilizing operational technology for ordering and sanitation upgrades enhance the customer experience? Please reach out to our virtual events team to create your own today!

Customer Experience 40

Customer Experience Technology Influencer Online Ordering 40

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Management 201

Management Management Hiring Customer Experience 201

Modern Restaurant Management

APRIL 26, 2024

Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. Contactless ordering lets customers pick their meals without speaking directly to staff, which is great for those with food allergies. When customers pay and note their dietary needs, the kitchen gets an alert.

Dietary Restrictions 100

Dietary Restrictions Allergens Point of Sale Customer Experience 100

Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023. By July, 83 percent had seen a rise in labor costs.

2024 202

2024 2023 Back of House 2022 202