Modern Restaurant Management

FEBRUARY 24, 2025

Leveraging Technology to Streamline Reservations Modern technology has reinforced the hospitality industry, providing innovative tools to automate and simplify the challenge of managing no-shows. Businesses can now utilise reservation platforms that seamlessly integrate booking, point-of-sale (POS), and customer management systems.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. The question now becomes – how to make sense of that data and use it to elevate the dining experience. consumers now use digital wallets as they seek a convenient, contactless payment experience. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JUNE 3, 2025

Jessica Huang, CEO & Founder of Restaurant Marketing, understands what many restaurants are doing wrong in their efforts and how they're missing opportunities to attract and retain customers. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Social Hospitality: Restaurants

AUGUST 13, 2020

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. Personalize the Customer Experience.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

7 Shifts

NOVEMBER 24, 2024

Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. Do you want to find out which food items your customers love the most?

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

APRIL 17, 2025

Today, we offer an innovative, all-in-one solution that helps our partners with everything from giving them a deeper understanding of who their guests are to maximizing revenue. We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

DECEMBER 5, 2024

These classic flavors are beloved by many, but there’s also an appetite for innovative twists and new sensations that capture the essence of the season in exciting ways. Today’s consumers are on the hunt for bold and unique flavor combinations that enhance their seasonal experiences.

Seasonal Menu 221

Seasonal Menu Consumer Goods Customer Experience Social Media 221

The Rail

NOVEMBER 1, 2024

Luckily, modern technology has introduced several innovations that streamline the restaurant relocation process, making it more efficient, cost-effective, and manageable. In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Modern Restaurant Management

JULY 11, 2025

Optimize Menu Design for Customer Behavior A menu is often one of the first things a guest interacts with when entering a restaurant, right after taking in the atmosphere and interior. This shows how a well-designed menu impacts a customer's behavior. check the restaurants’ menu online before deciding where to eat.

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Menu Marketing Email Marketing Seasonal Menu 221

Modern Restaurant Management

MAY 9, 2025

Their appeal isn’t in extravagance but in simplicity—chalkboard menus scribbled with daily specials, circular tables, folding chairs, and the clink of wine glasses. This intimacy creates a sense of belonging that turns dining into a personal, almost home-like experience. This sensory symphony is no accident.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

DECEMBER 11, 2024

"Merchandise is more than just a revenue stream — it’s a way to deepen the connection with your customers and expand your brand’s reach." Merchandise became a natural extension of this vision, offering customers a way to carry the brand with them and become ambassadors for the experience.

Merchandise 419

Merchandise Sports Social Media Seasonal Menu 419

Modern Restaurant Management

MARCH 21, 2025

Technology doesn’t just level the playing field; it allows mom-and-pop shops to improve efficiency, reduce wait times, and enhance the customer experience in ways that were once out of reach. The benefits expand beyond labor and into customer data and efficiency. However, customer expectations are constantly evolving.

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

NOVEMBER 4, 2024

Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant.

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

Restaurant Business

JULY 2, 2025

Joe Kahn, founder and chief innovation officer of the Columbus, Ohio-based chain, felt that guests were ready for more flavor excitement and better-quality ingredients. “I Joe was like a mad scientist in the innovation lab,” added Sarah Kear, CMO of 52-location Condado Tacos. “We By Patricia Cobe on Jul.

Fast Casual 240

Fast Casual Beverage Back of House Leadership 240

Modern Restaurant Management

DECEMBER 8, 2022

New technology innovations now being introduced into the hospitality industry are designed to level out those pinch points. But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays.

Bar 471

Bar Customer Experience Brewery Inventory 471

Modern Restaurant Management

FEBRUARY 17, 2025

For instance, we're seeing a significant shift towards personalized guest experiences. This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. What does the Canadian guest expect from a restaurant experience?

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

JUNE 18, 2020

Even as lockdown restrictions are eased, it's likely to be a long time before the dining experience returns to anything resembling the previous norm. Many experts believe that the industry has been irrevocably altered by the experience of living through the CV pandemic. Innovation. Creativity.

Marketing 568

Marketing Social Media Email Marketing Innovation 568

Modern Restaurant Management

MARCH 11, 2025

Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. That's why we instituted lower-priced lunch specials and made other adjustments. The customer's needs always come first, even though my prices continue to rise.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

OCTOBER 6, 2022

So, you can attract new customers and encourage existing ones to stick around for a bit longer with happy hour promotions. Not only does it attract customers during slow times , but it also boosts sales and encourages people to come back. Make a Special Menu, Don't Include Everyday Things. Load Up the Menu With Shareables.

Loyalty Program 508

Loyalty Program Social Media Point of Sale Customer Experience 508

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. Waiter interview questions to ask: What experience do you have as a waiter or waitress? What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer.

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

MAY 21, 2020

To ensure a reopening is successful, a restauranteur first needs to look at everything through the lens of whether it is safe for their staff and customers. We’ve seen a few innovative examples of businesses using existing technology to elevate their takeout practices in order to serve more customers. Emily Washcovick.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Today’s Special: Augmented Reality. Is Your Refrigerator Running?

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

DECEMBER 16, 2022

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. And because curbside has streamlined the QSR customer journey dramatically, the need for customers to wait in line, order their food and wait for it to be prepared has been virtually eliminated. Tapping Into the Potential.

Customer Service 563

Customer Service Customer Experience Consumer Goods Food Safety 563

Modern Restaurant Management

MARCH 17, 2021

Attracting customers into your restaurant starts with their ability to easily identify and find your business. Consider this to be your first impression on any new customers — what do we want them to see? Presenting the message to the customer from a variety of angles and putting an emphasis on visibility can be key.

Outdoor 493

Outdoor Point of Sale Design Customer Experience 493

Modern Restaurant Management

DECEMBER 15, 2022

More importantly, stemming from the COVID-19 pandemic, customers have expressed a heightened awareness to the cleanliness of their favorite restaurants. Some suppliers specialize in specific lines of products, i.e., floor/table cleaners. 3) Innovation: Aiming for Superiority. 1) Efficiency: Doing More with Less.

Supplies 508

Supplies Innovation Back of House Customer Experience 508

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. Personalized Marketing AI enables restaurants to create personalized marketing campaigns based on customer data.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

OCTOBER 2, 2024

The real winners of the value war will be restaurants providing value in non-monetary ways through tactics like menu innovation, hyper-personalization and providing seamless digital ordering experiences that appease convenience-driven diners. Operators must consider how they can strategically ease customers back into full price menus.

Loyalty Program 449

Loyalty Program Mobile Ordering Coupons Customer Experience 449

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Then, utilizing social media to differentiate your brand and showcase your identity to customers can help your brand stand out.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

MAY 31, 2023

This starts by implementing innovative marketing tools to drive potential revenue. Offer Special, Personalized Upgrades Today’s diner is looking for more than just indulging in a meal. The best part about this – special guest offers can be simple for operators to implement.

Marketing 442

Marketing Email Marketing Online Ordering Specials 442

Modern Restaurant Management

MAY 13, 2024

With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways. Some brands’ apps even track mobile-order customers’ location to help ensure their food is fresh, whether it’s a burger or a salad. The top reasons?

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

MARCH 10, 2023

A restaurant’s design is a guest’s first impression, setting the stage for the experience to come. We believe in the importance of offering a holistic experience where menu, service, and environment complement each other seamlessly to deliver a special experience and create excitement and loyalty towards the venue.

Design 487

Design Customer Experience Magazine Seating 487

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. Using LPR, restaurant staff can link an order to a customer's car and use it as an identification to deliver their order once ready.

2024 493

2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

MAY 31, 2023

This starts by implementing innovative marketing tools to drive potential revenue. Offer Special, Personalized Upgrades Today’s diner is looking for more than just indulging in a meal. The best part about this – special guest offers can be simple for operators to implement.

Marketing 419

Marketing Email Marketing Online Ordering Specials 419

Modern Restaurant Management

MARCH 18, 2021

Menus are shifting quickly to digital screens, promising operational efficiency and a consistent brand experience from dine-in to drive-thru. Sweet Green publishes their seasonal specials as a takeaway foldout poster, with no-frills photography and an uncoated paper stock to reflect the raw simplicity of their salads.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

MARCH 6, 2025

The lounge boasts innovative lighting that enhances the sensory experience. “It’s an intersection of design, technology, and hospitality, offering a fully customised experience for everyone.” Sand and a special paint coating were also applied to each component beforehand.

Design 251

Design Recycling Sustainability License 251