Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. The debate over manufactured plant proteins and whole plants has begun, and it has spurred innovation in menus across all segments of the foodservice industry.

2024 474

2024 Food Truck Fast Casual Allergens 474

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Goliath Consulting

SEPTEMBER 27, 2020

Here are some standout tech innovations that forward-thinking business owners are investing in today in restaurant technology: Smart ordering. Voice-based tech is fast growing and increasingly evolving the guest ordering experience. References. producer of such self-order kiosks (6). “It

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

Modern Restaurant Management

FEBRUARY 2, 2021

Starbucks, for example, uses a pricing strategy to find out how much customers are willing to pay for their products and services by increasing their prices in tiny increments. This required understanding of their customers and other factors such as payment methods, discounts, price-matching, loyalty and rewards programs, etc.

Mobile Ordering 291

Mobile Ordering Point of Sale Customer Service Loyalty Program 291

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Chopt is a PathSpot customer and McCabe is an early investor in the company.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

SEPTEMBER 30, 2020

The top choice by far was having a culinary experience similar to eating at the restaurant. restaurants are very likely to have fewer dine-in customers this fall/winter than usual. Another potential revenue generator is offering meal kits that customers can cook at home themselves.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). Since so many workers are being afflicted with COVID-19, we’ve seen the farming sector experience a widespread shortage of workers who have been trained to complete specific tasks.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Goliath Consulting

JUNE 30, 2020

The restaurant industry had to adapt to changes in consumer behavior during the COVID19 pandemic, testing out operational innovations and relying on technological solutions that allowed for social distancing and ensuring sanitation (1, 2). Tech for Touchless, Contact-Free Dining. Contactless-dining is expected to trend as a result.

Kitchen Safety 349

Kitchen Safety Food Safety Front of House Back of House 349

Restaurant Business

JUNE 17, 2025

“Ultimately, we want merchants to be able to do their business both online with us, with the marketplace, as well as power their own interfaces, power their own in-store experiences as well,” said CFO Ravi Inukonda during the J.P. The company says its goal is to grow local economies and refers to itself as a “local commerce platform.”

Leadership 182

Leadership Advertising 2025 Reservations 182

Modern Restaurant Management

NOVEMBER 8, 2022

The objective of this book is to demonstrate that people shouldn’t be afraid of experimenting in the kitchen, and only use recipes as guidelines. More creative packaging will come into play as convenience will continue to drive innovation. I have the chance to participate to more than sixty tastings a year. Probably I do.

Food 450

Food Book Travel Leadership 450

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

JUNE 20, 2022

Without a physical restaurant that diners can experience, it can be hard to show it. When you don't have a brand that people already know about, finding customers isn't easy. The words “dark,” “ghost,” or “cloud,” may suggest hiding these concepts from customers. Stay present with customers. Don't hide behind the curtain.

Front of House 435

Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

DECEMBER 27, 2019

. “The addition of Zynstra’s virtualization technology to our software stack gives NCR even more solutions to help our customers run their store or restaurant end-to-end.” “This is an asset to Bloom Intelligence and together we can offer customers nationwide and worldwide the ability to improve their competitiveness.

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

A Wine Story

AUGUST 5, 2020

If I need to refer to a technical sheet after buying the wine to find out what grapes were in the blend, there’s not enough information,” remarked a panelist. But in the end they thought a heavy bottle weight for an expensive wine reassured customers about the wine’s quality. Naked Capsules: New Wine Packaging Trend?

Innovation 168

Innovation Point of Sale Education 2020 168

7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. The term ‘restaurant operations' refers to the process by which a restaurant is run. Customer Service. Customer service can make or break a guest experience. Improvement Tips.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Goliath Consulting

DECEMBER 6, 2020

As opposed to third-party services, self-delivery allows restauranteurs to “control the experience and keep the fees down” (1). It is also a more cost-effective option for customers, which can help the self-delivery services grow in the long run. Customer loyalty and rewards mean everything in this new information-driven age.

2021 286

2021 Mobile Ordering Food Guest Recovery 286

Goliath Consulting

NOVEMBER 23, 2021

QR codes and digital menus allow for customers to order food and beverages at restaurants and avoid touching physical menus that may or may not have been sanitized properly. Customers are able to scan the QR code, which redirects them to the restaurant’s website in which contains the restaurant’s menu. Beyond QR codes. Digital menus.

Loyalty Program 221

Loyalty Program Online Ordering Customer Experience Social Media 221

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. “The Juicey Awards are about honoring our passionate store owners.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Goliath Consulting

JUNE 15, 2020

This is because “as restaurants open fully, most distributors will experience some shortages. The reality is everyone has to adjust in some capacity but everyone is very focused on the guest’s experience still and that will get them far” (5). Slimming things down a bit and having alternative solutions will help [brands] survive.

Supplies 311

Supplies Food Supply Sourcing Guest Recovery 311

Modern Restaurant Management

DECEMBER 13, 2019

Flip’d by IHOP is different than the sit-down experience guests have come to expect and enjoy at IHOP for more than 60 years. Clinton is the right person to lead the organization into the future, given his strong experience and proven ability to drive results at scale,” said Ben Hood, founding CEO of Fourth.

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251

Bingage

FEBRUARY 9, 2023

Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Personalization refers to communicating with customers at every touchpoint. QR codes for restaurants have emerged to be an essential tool for a better experience.

Customer Experience 98

Customer Experience 2023 Loyalty Program Email Marketing 98

Goliath Consulting

JULY 21, 2019

It is easy to focus on and get caught up with your product or service because it is the deliverable; the tangible asset you deliver to your customer. A brand is a promise to the customer about what type of experience they can expect from your product or service. But what about your intangible asset… your brand?

Employee Relations 186

Employee Relations Customer Service Customer Experience Email Marketing 186

Goliath Consulting

FEBRUARY 25, 2020

While Gen Z’s tastes and preferences are often lumped together with those of the millennials, there is no doubt that this generation wants food to reflect their values and innovations of recent times. Gen Z diners are going to use phones as part of their dining experience. Be open to change and innovation.

Social Media 210

Social Media Consumer Goods Loyalty Program Customer Service 210

Goliath Consulting

AUGUST 16, 2023

With social media platforms leading the charge, there has been a profound impact on how eateries connect with their patrons and curate dining experiences. Twitter, for many years, has been the go-to platform for instant updates, check-ins, reviews, and interaction for both brands and customers.

Social Media 195

Social Media Email Marketing Customer Experience Innovation 195

EATER

JUNE 21, 2024

. | Tati Frison In the world’s largest Japanese diaspora community, ambitious Nikkei restaurants are building on Japanese traditions and Brazilian gastronomy to impress customers of all backgrounds Kasato Maru is a familiar name at many of São Paulo’s Japanese restaurants. However, this perception has changed. Kanoe Tadashi Shiraishi.

Food Supply 297

Food Supply Recruiting Government Customer Experience 297

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Find the Right Location.

License 459

License Hiring Equipment Small Business 459

Goliath Consulting

APRIL 15, 2021

Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers. Here are what industry experts have to say about customer loyalty programs and how it can drive your restaurant’s marketing plan in 2021.

Loyalty Program 221

Loyalty Program 2021 Mobile Ordering Customer Experience 221

Open for Business

NOVEMBER 20, 2024

.” The panelists shared strategies for leveraging AI to enhance operations, help personalize guest experiences, and uncover opportunities for growth. It refers to AI that can act autonomously to achieve specific goals. Innovating with AI at OpenTable At OpenTable, we’re always looking for new ways to innovate with AI.

Point of Sale 60

Point of Sale Inventory Hospitality Reservations 60

Goliath Consulting

FEBRUARY 16, 2019

Restaurants are continuing to embrace what many refer to as the “local food movement.” As social media platforms continue to flood the internet, restaurateurs are beginning to create innovative menus that adapt well to the funky images and elaborate styling seen on social media. References: [link].

2019 150

2019 Fast Casual Social Media Customer Service 150

Goliath Consulting

APRIL 15, 2021

Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers. Here are what industry experts have to say about customer loyalty programs and how it can drive your restaurant’s marketing plan in 2021.

Loyalty Program 195

Loyalty Program 2021 Mobile Ordering Customer Experience 195

Lavu

JULY 4, 2025

In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. As customer expectations rise, reducing wait times has become more than a convenience; it’s a competitive advantage. The impact? This cut labor costs to 23.7%

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Goliath Consulting

MARCH 14, 2020

A restaurant’s packaging is not just a vehicle for carrying food—it’s a statement that informs customers about your business’s brand and values. A research conducted by US Foods reported that the top complaints from ordering customers included, “food was not warm or fresh” and “food got shaken or messed up during delivery” (3).

Delivery 170

Delivery Food Compost Recycling 170

7 Shifts

AUGUST 23, 2023

Customers using Tip Payouts have seen a 39% increase in time savings per week processing team payouts. They can spend less time managing tips and more time on the guests' experience. Plus, organized record keeping makes compliance easier, ensuring you can quickly reference documents for law and tax purposes.

Tip Distribution 195

Tip Distribution Cash Management Restaurant Law Insurance 195

Lavu

JUNE 13, 2025

The way customers pay is evolving, and restaurants are adapting quickly. If you’re wondering why restaurants are going cashless, the answer lies in speed, security, and customer preference. Cashless systems streamline operations, reduce theft risk, and align with the growing demand for contactless experiences.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78