Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. For franchise owners, maintaining uniform excellence across all outlets is key. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

Modern Restaurant Management

SEPTEMBER 24, 2021

Maintain a Similar Customer Experience. Ideally, your customers should notice almost no difference between getting a delivery through your in-house system and a third party. But this lets other orders slip through the cracks, resulting in longer wait times and unhappy customers. Direct All Orders to Your POS.

Delivery 537

Delivery Insurance Online Ordering Customer Service 537

ChowNow

MAY 9, 2025

This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. However, you can start controlling labor costs without cutting staff or sacrificing customer service.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Culinary Cues

FEBRUARY 28, 2021

What piece of equipment will be most successful in reaching your goals of deliciousness? This can work for the hot dog stand that attracts customers from 20 miles away to the fine dining restaurant picking organic fresh vegetables from their roof top garden. It is your job to SWEAT THE SMALL STUFF.

Uniforms 450

Uniforms Fine Dining Small Business Customer Service 450

Modern Restaurant Management

JANUARY 11, 2022

These teams want to focus on customer relations and hospitality, but are instead navigating how to get the supplies they need. By selecting data-rich vendors with expert-level insights, you can outsource some of the supply-chain burden and focus on what matters most – keeping your customers and employees happy.

Operations 474

Operations Supplies Uniforms Employee Relations 474

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Don’t assume anything until your experience proves that it is warranted. A new restaurant will open up and lure your customers away.

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Culinary Cues

DECEMBER 30, 2019

Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. We should never underestimate the importance of customer perceptions, expectations, and new ideas. Engage them and they will become your ambassadors. No restaurant is an island.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

Culinary Cues

OCTOBER 16, 2019

START DEPENDABLE – STAY DEPENDABLE: Once you are employed make sure that you are at work, ready to go, full of energy, smile on your face, uniform in order, and 15 minutes early. When we rush and cut corners because we are busy – we violate the trust that customers invest in and relinquish our pride at the same time.

Uniforms 323

Uniforms Equipment Small Business Customer Experience 323

Modern Restaurant Management

JANUARY 20, 2023

Whether a pre-made frozen dough, a heat-and-serve protein, or ready-to-use sauces and pastes—consolidating ingredients and finding the right supplier can provide that dependable uniformity and superior quality your customers rely on. Providing the same experience in flavor, texture, and quality keeps customers loyal.

Food 419

Food Food Supply Food Safety Customer Service 419

Modern Restaurant Management

MARCH 7, 2024

The consummate performance of these units is non-negotiable, given their role in preserving product integrity, meeting health standards, and enhancing customer experience. Engaging with professionals who specialize in the electronic aspects of refrigeration equipment is crucial for accurate diagnostics and precise repairs.

Healthcare 275

Healthcare Uniforms Food Safety Customer Service 275

Modern Restaurant Management

SEPTEMBER 20, 2024

And for large parties, a sizable round table – where everyone can easily see and converse with each other – is excellent for a superior and memorable experience despite it being the least efficient footprint-wise. But always consider your clientele and their expected dining experience. Should I Think About Light?

Fast Casual 450

Fast Casual Uniforms Dine-in Customer Experience 450

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Frequent hand washing following CDC guidance and food code.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

DECEMBER 14, 2023

Restaurants are confronted with providing the best experiences possible, all while maintaining optimal revenue and efficiency. Hygiene impacts both staff and guests and providing better hygiene has been proven to improve their experiences. Front of House The front of the house is the first part of your establishment that guests see.

Front of House 251

Front of House Back of House Customer Experience Recycling 251

Modern Restaurant Management

FEBRUARY 28, 2024

These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences. Despite the challenges each sector may face, the end goal remains the same – to create a dining experience that resonates with patrons long after they’ve left the table.

Fast Casual 294

Fast Casual Fine Dining Customer Service Customer Experience 294

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Perfect Daily Grind

JUNE 1, 2025

Balancing price with quality Roasters everywhere now face the difficult decision of balancing price hikes with retaining customers. Therefore, delivering only the highest-quality beans is essential to meet these elevated customer expectations.” In turn, most roasters invest in automated equipment to assist the process.

Point of Sale 80

Point of Sale Pricing Equipment Cash Management 80

Modern Restaurant Management

FEBRUARY 21, 2020

Junction Food & Drink is preparing to bring a new dining experience to Colorado Center, with a multitude of food and drink options appealing to workers, residents, light rail users, foodies, and University of Denver students and faculty throughout the bustling area. The menu will feature small plates, sushi rolls, sushi bowls and ramen.

Brewery 350

Brewery Design Food Supply Equipment 350

Modern Restaurant Management

APRIL 20, 2020

By offering a direct solution to their customers, restaurant operators can retain customer data, enabling them to boost loyalty through targeted marketing efforts. Uniformed medical workers and first responders will receive a free small combo, which includes the choice of a Big Buford®, Baconzilla!®,

Healthcare 450

Healthcare Kitchen Safety Small Business Loyalty Program 450

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers are responding favorably to menu changes that offer more variety. percent), Wendy’s (-3.24

2024 294

2024 Mobile Ordering White Paper Customer Service 294

Perfect Daily Grind

MAY 30, 2023

And in turn, they can also improve the overall customer experience. In a highly competitive market, even minor inconsistencies between drinks can make a world of difference to the consumer experience. And with customers now paying higher prices for coffee , baristas need to make sure every drink meets high quality standards.

Beverage 193

Beverage Equipment Consumer Goods Customer Experience 193

Perfect Daily Grind

JANUARY 3, 2023

There are many business costs which roasters need to consider – including equipment, rent, energy bills, shipping and transportation, and more. Purchasing equipment and machinery is often the first – and biggest – upfront cost,” he says. Ioannis explains other major business costs which roasters need to account for.

Equipment 174

Equipment Transportation Sustainability Technology 174

7 Shifts

JULY 1, 2024

Since your main focus would be selling alcohol to your customers, you need to take a few extra steps. However, note that bar profit margins vary due to various factors like tax rates, licensing laws, customer demographics, and the cost of living in your area. It also helps to research your target customers' age and social status.

Bar 221

Bar License Food Supply Restaurant Law 221

7 Shifts

MAY 1, 2024

This includes your cash, accounts receivables (sales you made to your customers on credit that can be paid in the short term), and your inventory. For instance, opting for plain takeout packaging and simply attaching a sticker with your business logo on it could be more cost-efficient than customizing your takeout plastics.

Cash Management 221

Cash Management Employee Relations Inventory Beverage 221

Perfect Daily Grind

MARCH 28, 2023

This includes the efficiency of the equipment they use. Some roasters also come equipped with more than one heat recirculation system, which can provide a number of benefits. Among these are cost management and retaining customers by ensuring your roasted coffee is consistently high in quality. Enjoyed this?

Recycling 186

Recycling Article Uniforms Waste 186

Lavu

MAY 2, 2025

With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. In this guide, well explore how to integrate effective allergen tracking into your POS system to stay compliant and protect every customer who walks through your doors.

Allergens 78

Allergens POS Management Management 78

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Consumer Goods Point of Sale 45

Future Food

MAY 20, 2020

Customers in restaurants, cafes and fast-food venues will be very sensitive to health and hygiene and as such, they will translate messy to unhygienic. Genki Sushi - The Unconventional Sushi Experience A new way to order - A personal prepared to order sushi train delivered direct to your table - contact free. Me&u ordering app.

Hospitality 113

Hospitality Food Customer Service Food Order 113

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Consumer Goods Point of Sale 40

Cheetah

JUNE 14, 2021

In many restaurants, workers cannot physically distance themselves at work and in some cases are not provided with face coverings or protective equipment. Customers range in their reactions but many might see it as an infringement on their liberties as guests, or the restaurant industry using customers to pay staff.

BOH 148

BOH Back of House Front of House Employee Relations 148

KaTom

NOVEMBER 26, 2019

” This experience – along with his son, Reid, who has Down syndrome – led Foreman to create the unique coffee production house that is HAERFEST. as the #1 piece of equipment for reliability and for product quality.” Foreman’s experiences inspired him to build a company with a purpose beyond producing great coffee.

Equipment 83

Equipment Social Media Consumer Goods Uniforms 83

Sling

NOVEMBER 23, 2023

Some services absolutely demand special equipment (and even special training), and offering them right out of the gate can put a serious dent in your startup capital. 4) Investigate landscaping tools and technology As we mentioned, you may need some serious equipment to get your business going.

Insurance 78

Insurance Equipment Customer Service Hiring 78

The Restaurant Times

JANUARY 23, 2022

There can be companies that cater to larger groups, or if you are starting out, you can start small for a party of 20 or 50 people depending on the experience, equipment, and capital you have. Prepare food on-site: This makes you heavily dependent on your customers’ facilities for the meal prep. Serving equipment .

Catering 75

Catering License Insurance Food Supply 75

Sling

OCTOBER 1, 2023

You’ll gain valuable experience in such foundational business practices as: Marketing Food prep Payroll Menu development Scheduling Suppliers Employee development Networking Customer service The lessons you learn can be directly applied to the catering business you start.

Catering 78

Catering License Transportation Advertising 78

Sling

AUGUST 8, 2024

If you’re brand new to the event planning industry, a great way to gain hands-on experience is to work for another company before going out on your own. As you accumulate experience in the industry, take the time to revisit, review, and refine your business plan to make it as relevant to your operation as possible.

Events 78

Events License Hiring Insurance 78

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

MBB Hospitality

AUGUST 5, 2024

From retail to restaurant management, the right inventory solutions can make a significant impact on profitability and customer satisfaction. For franchises, these services ensure uniform stock availability across locations, improving the customer experience.

Inventory 52

Inventory Audits Franchise Franchising 52

Lavu

NOVEMBER 27, 2024

These tools not only improve efficiency but also help you make smarter decisions, reduce losses, and enhance customer satisfaction. Integrated CRM features in your POS system also track customer preferences and buying habits. Basically you give the customer a discount for paying cash. Let’s dive deeper into each feature.

POS 78

POS Loyalty Program Point of Sale Online Ordering 78