7 Shifts

JANUARY 10, 2024

iPad tipping” is growing, even in industries that don’t usually ask for them, giving consumers tipping fatigue. Staff also have the opportunity to earn bonuses for good Google and Yelp reviews. The same applies for when the restaurant gets accolades and good PR. Can customers still leave tips? Servers love it.

FOH 195

FOH Front of House Customer Service Back of House 195

Modern Restaurant Management

AUGUST 3, 2020

There is no doubt that the restaurant-going experience is in need of change in the wake of the global pandemic but for that change to be meaningful, it must be long-term and safe for patrons, staff and management alike. Simply put: consumers will not let restaurants return to the old way of doing things.

Technology 180

Technology Consumer Goods Customer Experience Seating 180

Modern Restaurant Management

JUNE 16, 2022

Surveys have shown that these trends are driven primarily by a Millennial customer base, with 64 percent of Millennials saying food delivery and takeout are “essential to the way they live. consumers being new to ordering meal delivery services (up from 47 percent in March 2021). meal delivery consumer spending.

Online Ordering 188

Online Ordering Point of Sale Management Management 188

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Consumers still demand convenience when it comes to their meals, but they also want variety. The younger generations don’t just want great food, they expect memorable experiences.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JULY 13, 2020

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. Here are three new things consumers expect: Consumers Expect to Dine in the Way They’re Most Comfortable. However, a surge in hot spots means the dining experience will continually evolve.

Consumer Goods 215

Consumer Goods Food Safety Customer Service Hiring 215

Modern Restaurant Management

FEBRUARY 1, 2022

Despite some gains, seven in ten operators across all major segments say their restaurant currently does not have enough employees to support customer demand and most operators expect their labor challenges to continue through next year. While the restaurant and foodservice industry added back 1.7M Roughly half of U.S.

2022 207

2022 2030 Food Supply Recruiting 207

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

LevelUp

OCTOBER 14, 2019

In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. As takeout sales outpace dine-in sales, many restaurant brands are innovating to accommodate off-premise customers — or even prioritize them. In some of their busiest NYC locations, there are as many as four kitchen lines.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Are they an island, or do they have good connections? Investors want to see that you have good people around you.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

AUGUST 6, 2021

When successful, they keep a restaurant in the black - but they require time, dedication, and a good bit of math to get right. No customer wants to hear that you're out of their favorite dish. Proper forecasting can alleviate the chances of this happening and ensure a quality dining experience. Proper Service for the Restaurant.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Tableo

JULY 27, 2023

In this guide we will delve into food & beverage (F&B) control methods to help you generate profitability and uphold good standards. Here’s why it’s so important: Cost management: Good F&B management enables you to control expenses, cut waste, and boost profit margins. So let’s dive in!

Beverage 75

Beverage Food Inventory Waste 75

Indoor Media

MARCH 29, 2021

Cartvertising, IndoorMedia’s shopping cart advertising program, places your business on the baby seat and nose portions of grocery store shopping carts. You can think of these custom-designed, full-color advertising campaigns as small-scale billboards that turn your business into a local celebrity! Repetition . times per week.

Advertising 148

Advertising Front of House Seating Small Business 148

Modern Restaurant Management

JULY 20, 2021

Since morning meal visits are habitual, recovery for this daypart will depend on consumers returning to workplaces and schools. The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

JULY 14, 2020

According to Statista, most American consumers believe their social media usage will increase dramatically during COVID-19—including 62 percent on Facebook, 43 percent on Instagram, and 34 percent on Twitter. It’s a great way to use social media to offer a better experience to diners and solidify your brand.

Marketing 215

Marketing Social Media Influencer Online Ordering 215

The Restaurant Group

FEBRUARY 10, 2023

A well-designed restaurant plays an important role in customer satisfaction and retention , which in turn affects a restaurant’s success. For example, if you place your dining tables near large lights, your customers may have to deal with harsh and unpleasant glare. That’s why The Restaurant Group is here to help you.

Design 78

Design Kitchen Safety Customer Service Outdoor 78

Modern Restaurant Management

JULY 31, 2020

The same intensity will also mark what the restaurant bankruptcy “industry” as a whole will experience in the second half of 2020, through at least, the middle of 2021. providing and requiring PPE; taking reservations only for seating). Line up your lawyers with 363 buy-side experience and start strategizing.

Retail 177

Retail Casual Back of House Consumer Goods 177

Modern Restaurant Management

JUNE 11, 2020

As states reopen, restaurants must deal with rehiring staff, redesigning floor plans to comply with social distancing, and battling customer hesitation dine-in again. Since Georgia's push to reopen in late April, customers did not flood back to eateries at the expected rate. When It Comes to Your Customers.

Social Media 171

Social Media 2003 Customer Service Customer Experience 171

Tableo

JULY 7, 2023

There’s value in developing a bar layout and design that not only looks good but also improves the overall customer experience. Traffic flow: Analyse the natural flow of customers at your establishment and situate the bar to integrate with the circulation pattern. Cheers to your bar’s success!

Design 46

Design Bar Seating Reservations 46

Modern Restaurant Management

DECEMBER 17, 2020

The good news is that with the recent announcement of three vaccine trials that are up to 95-percent effective, the light at the end of the tunnel is becoming more apparent. By this point, most restaurants have experimented with their concept and menu to adapt.

Back of House 215

Back of House Outdoor Healthcare Government 215

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

The Restaurant Times

JULY 2, 2020

Even though takeaway and delivery orders will be most preferred by the customers, dining out facilities will be able to bounce back only when they are able to instill confidence and trust in customers about the ways in which they plan to operate their business in the post Covid world. You must ensure a minimum distance of 1.5M

Kitchen Safety 98

Kitchen Safety Mobile Ordering Food Safety Online Ordering 98

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Ticket time is the time it takes to deliver an order to a customer from when it was placed.

Back of House 52

Back of House FOH BOH Front of House 52

Open for Business

MAY 19, 2023

The good news is that changing restaurant trends are an opportunity for restaurants to get a jump on the next big thing and get ahead of the competition. Innovations like AI, robots , and even QR codes can help restaurants succeed by keeping labor costs down while still delivering on guest experience.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Open for Business

NOVEMBER 21, 2022

There are digital tools that can help you create a customized floor plan and even preview it in 3D before moving all that furniture around. Restaurant customer relationship management (CRM) software. To deliver the best dining experience possible, the right CRM is essential. Pre-shift reporting. Run a smooth back of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

The Restaurant Group

MARCH 8, 2021

When governments and schools shut down and only essential businesses were in operation, the restaurant industry had to find a way to completely reinvent their business plan so that they could continue serving their customers, while drastically reducing any risk of spreading a highly contagious virus. Inspiring Consumer Confidence.

Consumer Goods 78

Consumer Goods Food Safety Customer Service Customer Experience 78

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

NOVEMBER 15, 2022

If a restaurant is underpricing the market and is busy relative to its peers, it may have room to increase pricing without damaging its customer base. One way to maximize pricing efficiency is to raise standard menu prices but keep specials priced low, offering something of value to the bargain hunters in the customer base.

Pricing 196

Pricing Food Supply Seasonal Menu Menu 196

Future Food

JUNE 16, 2020

Moreover, there is still a considerable amount of latent demand: Pre-COVID levels of demand for F&B were not a fad as consumers’ interaction with Hospitality is a practice that has been building over the last two decades. Hospitality is both a science and an art that has customer service and experience at its core.

Hospitality 120

Hospitality Food Food Safety Customer Service 120

Modern Restaurant Management

DECEMBER 13, 2019

They’re the restaurant’s human face: ensuring customers feel welcome, answering questions and bringing out each course with efficiency and charm. Waiters and waitresses have always played a big part in the experience of eating out. So, are waiting staff critical to the dining experience? Idea #1: The Customers Do It.

Customer Service 165

Customer Service Customer Experience Seating Food Order 165

The Restaurant Times

NOVEMBER 17, 2022

Do you really need us to share stats with you about why your café’s floor plan is important for your customers? It can make or break their experience. A good layout is simple, friendly, and engaging, whereas a bad design may force clients to take a pledge never to return. Seating/Dining area. Coffee bar.

Design 52

Design Café Customer Service Outdoor 52

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Can't touch this. Can't touch this. Restaurants vs. delivery services.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. “This is a challenging time for both consumers and businesses. Diners Show Holiday Spirit. Hassle-free holiday meals.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Future Food

MAY 5, 2020

Very few hospitality businesses will be able to genuinely pick up where they left off and many will not return but for those that remain, now is the time to stay positive and maximise planning to reengage with employees, suppliers and customers searching for the silver lining to the challenges that we face. Image via Andrew Boskovich).

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

EATER

SEPTEMBER 22, 2022

Starbucks is officially no different from any other fast-food chain After years of trying to convince people that it was a welcoming “third place” for gathering or working remotely, Starbucks is “evolving” away from that experiment and is leaning hard into operating just like any other fast-food restaurant.

Employee Relations 103

Employee Relations Healthcare Consumer Goods Insurance 103

EATER

FEBRUARY 26, 2024

My own first experience at the restaurant was a first date with a man whose name I do not remember, but I vividly recall that I accidentally (lightly!) People want to feel like they’re part of a happening space; they want to feel good energy. People want that experience in our restaurants, not at home.”

Dine-in 123

Dine-in Customer Experience Specials Cash Management 123

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Shasta, California.

2020 180

2020 Online Ordering Point of Sale Fast Casual 180