Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Consumers still demand convenience when it comes to their meals, but they also want variety. The younger generations don’t just want great food, they expect memorable experiences.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Are they an island, or do they have good connections? Investors want to see that you have good people around you.

Point of Sale 397

Point of Sale Back of House Document Download 397

Mad Mobile

JUNE 7, 2024

While your establishment’s day-to-day operations might already fill your plate, it’s still essential to encourage customer engagement, foster relationships with your guests, and craft the ultimate experience for your visitors. This foresight can allow your staff to tweak bar sales strategies to the customer in a way that feels natural.

POS 45

POS Bar Loyalty Program Point of Sale 45

LevelUp

OCTOBER 14, 2019

In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. As takeout sales outpace dine-in sales, many restaurant brands are innovating to accommodate off-premise customers — or even prioritize them. In some of their busiest NYC locations, there are as many as four kitchen lines.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Open for Business

MAY 19, 2023

The good news is that changing restaurant trends are an opportunity for restaurants to get a jump on the next big thing and get ahead of the competition. And showing that you’re aware of the latest trends can attract new guests, build loyalty, and raise your profile. Bar seating with light bites continues to be a hospitality trend.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Can't touch this. Can't touch this. Restaurants vs. delivery services.

2020 192

2020 Loyalty Program Mobile Ordering Fast Casual 192

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Open for Business

NOVEMBER 21, 2022

There are digital tools that can help you create a customized floor plan and even preview it in 3D before moving all that furniture around. Restaurant customer relationship management (CRM) software. To deliver the best dining experience possible, the right CRM is essential. It can sync with a loyalty program.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

JULY 20, 2021

Since morning meal visits are habitual, recovery for this daypart will depend on consumers returning to workplaces and schools. The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Ticket time is the time it takes to deliver an order to a customer from when it was placed.

Back of House 52

Back of House FOH BOH Front of House 52

The Rail

APRIL 11, 2024

According to research by Sopro, over 75% percent of consumers prefer to communicate with brands through email. But if you want a continuous flow of customers, you must market your services continuously to potential guests, even when business is good. This encourages them to share their email address.

Email Marketing 52

Email Marketing Reservations Marketing Loyalty Program 52

Squirrel Systems

FEBRUARY 24, 2021

Connecting restaurant industry trends to your business growth and foodservice reach in 2021 This article sheds insights into what restaurant operators can learn from key restaurant industry trends in consumer behavior and foodservice operations in 2021 to keep their restaurants accessible to consumers and secure the bottom line.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Future Food

MAY 5, 2020

Very few hospitality businesses will be able to genuinely pick up where they left off and many will not return but for those that remain, now is the time to stay positive and maximise planning to reengage with employees, suppliers and customers searching for the silver lining to the challenges that we face. Image via Andrew Boskovich).

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Sling

JULY 4, 2021

There’s nothing like high-quality photos of food to whet your customers’ appetites and get them in the door. 3) Keep Customers Happy With Text Message Restaurant Marketing. 3) Keep Customers Happy With Text Message Restaurant Marketing. Use that contact information to send out weekly specials to keep customers coming back.

Marketing 78

Marketing Social Media Loyalty Program Food Truck 78

Touch Bistro

JUNE 10, 2021

As a restaurateur, providing standout customer service is an excellent way to set yourself apart from the competition. But don’t simply guess what your customers want – go straight to the source by asking restaurant survey questions that’ll help you get the information you need to wow your guests. It’s never crowded. Nearly 95% of U.S.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Online Ordering 52

BNG Point of Sale

SEPTEMBER 2, 2021

It is difficult to make a profit when you are trying to satisfy your customers with high-quality ingredients while at the same time not overcharging. Yet, they still ensure an excellent customer experience. Add More Seating . A Guide to a Restaurant’s Ideal Profit Margin for Food . 30% food costs . 30% labor

Food Truck 52

Food Truck Loyalty Program Food Point of Sale 52

Mad Mobile

MAY 22, 2024

In the past, a wallet full of coffee shop punch cards was as close as most people got to restaurant loyalty programs. While points-based systems were once enough to capture customer attention, that’s no longer the case. But times have changed, and younger generations have different expectations than their predecessors.

Loyalty Program 40

Loyalty Program Mobile Ordering Social Media Customer Experience 40

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

Franchise 198

Franchise Franchising Fast Casual Point of Sale 198

Mad Mobile

FEBRUARY 29, 2024

A good POS system can help you keep your customers and employees happy with speedy, accurate service. While legacy POS systems are clunky and expensive to maintain, new cloud-based systems are flexible and easy to customize. In the cloud-based POS space, systems are designed for every type of restaurant and bar.

POS 40

POS Bar Brewery Customer Service 40

The Restaurant Times

FEBRUARY 24, 2022

Restaurant marketing in today’s highly competitive industry necessitates precision, consistency, and thorough consumer data. Both online and offline marketing strategies can benefit from data gathered about your actual customers. What measures must one take to build a loyal customer base ? Know Your Customer.

2022 52

2022 Loyalty Program Email Marketing Customer Service 52

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Shasta, California.

2020 148

2020 Online Ordering Point of Sale Cash Management 148

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

Franchise 120

Franchise Franchising Loyalty Program Kitchen Safety 120

Modern Restaurant Management

NOVEMBER 24, 2021

The organization is run by Veterans and former First Responders with a passion for helping heroes in search of their next calling and offers a variety of programs to help veterans and current and former first responders succeed within the franchising space. Jimmy's John's New Incentive Program.

Franchise 165

Franchise Franchising Loyalty Program 2022 165

Modern Restaurant Management

AUGUST 14, 2020

“Virtual kitchens are a unique franchising opportunity that gives us a new and innovative way to capitalize on consumer trends at a low cost,” said Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc. We are offering a groundbreaking conversion opportunity with our new Fazoli’s 2020 Franchise Incentive Program.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Restaurant365

JUNE 4, 2021

Every time you add another dollar to your bottom line, you have more budget to invest in new strategies, whether that’s improving the guest experience or even opening up new locations. Drive More New Customers to Your Restaurants. First, focus on getting more customers in the door. Long-term profitability strategies.

Loyalty Program 78

Loyalty Program Point of Sale Inventory Customer Service 78

Lavu

FEBRUARY 12, 2020

Most shops don’t have seating, so popular restaurant KPIs like Table Turnover Rate or RevPASH aren’t relevant to your needs. When you add a new menu item (in fact, to keep customers interested, you are encouraged to frequently update the list of ice cream flavors), you want to track how it sells. Average Ticket Size .

Point of Sale 78

Point of Sale Employee Relations Customer Service Loyalty Program 78

BNG Point of Sale

JULY 16, 2021

It is one of the most vital key performance indicators (KPIs) for any type of establishment with food – which makes sense because without this crucial information there would not be enough revenue coming in from customers each day (or week). These important business models are what profitable restaurants don’t take lightly.

Point of Sale 52

Point of Sale Seasonal Menu Cash Management Fine Dining 52

The Food Corridor

MARCH 27, 2023

But moving to a delivery- only model has been made possible recently by advances in technology and changes in consumer habits. Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.)

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Focus POS

OCTOBER 7, 2019

Tablet point of sale software takes that improvement to the next level, giving you the capabilities to enhance the customer experience and streamline your operations. Kitchen staff can start preparing drink and appetizer orders before customers have even finished ordering their entrées. Increased Efficiency, Accuracy, and Sales.

Point of Sale 76

Point of Sale Mobile Ordering POS Back of House 76

Modern Restaurant Management

APRIL 2, 2024

This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic. Embracing solo diners not only opens doors to a wider customer base but also presents an opportunity for establishments to differentiate themselves in a competitive market. First impressions matter.

Loyalty Program 134

Loyalty Program Catering Seating Email Marketing 134

Modern Restaurant Management

JANUARY 22, 2021

A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. ” The addition of INAA Restaurant Group marks the ninth multi-unit development agreement for Naf Naf since launching its franchising program in the second half of 2019.

Franchise 199

Franchise Franchising 2020 2021 199

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 352

Operations Management Management Mobile Ordering 352

Modern Restaurant Management

NOVEMBER 20, 2019

” Minardi brings more than 35 years of global restaurant business experience to CPK, most recently as the International President at Madrid-based Telepizza Group, leading an IPO launch for the company and entry into five new international markets. . It is simply outstanding chicken,” Rutkauskas said.

Franchise 82

Franchise Franchising Customer Experience Seasonal Menu 82

Modern Restaurant Management

DECEMBER 4, 2020

This edition of MRM Research Roundup features the Restaurant Resilience Index, the impact of reviews, shifitng consumer preferences and the importance of rewards. " Customers are searching reviews for how companies are handling COVID-19. Customers want to be understanding, but still expect good service from their local business.

Loyalty Program 116

Loyalty Program Fast Casual Online Ordering Consumer Goods 116

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 199

Food Safety Mobile Ordering Online Ordering Kitchen Safety 199

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212