Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. However, it can sometimes take time to get customers to respond to surveys they're given. You can also consider other types of incentives besides gift cards that you could hand out to encourage more people to do the survey.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

MAY 11, 2022

Having an accurate handle on inventory enables a business to become more resilient and know what they can sell and when they can sell it, helping mitigate out-of-stock scenarios. The invoice is already in GoVentory and the restaurant can validate the delivery against the invoice, a process that now only takes minutes, compared to hours.

Inventory 547

Inventory Management Management Food Supply 547

Modern Restaurant Management

OCTOBER 1, 2022

But is it so simple to stand out from the crowd in 2022? Communicate with Customers on Social Media. Promoting a business on social media is as easy as taking a photo of your meals and clicking the “Share” button. It also proves to be faster than social media in terms of reaching out to customers.

Marketing 508

Marketing Email Marketing Social Media SEO 508

Modern Restaurant Management

FEBRUARY 28, 2023

Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands. 1: Simplify Communication The restaurant business can be very demanding and stressful, especially when there are so many guests to serve, and you’re chronically short-staffed.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. How do you prevent cross-contact in your salad bar? Meeting the needs of gluten-free consumers also extends beyond the front of the house.

Training 449

Training Front of House Kitchen Safety Allergens 449

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Let your patrons feel that they are a part of the future of their favorite hangout, and they will take an interest in the restaurant's success now and for years to come.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Ideally, operators want new employees to be deployed in 12 days , while 55% of restaurant employees admitted they want shorter training periods that take only one to two weeks.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). A lack of communication is possibly the most overlooked problem affecting the supply chain. How to overcome supply chain issues.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

AUGUST 31, 2021

Proper communication with the insurance agent about all the ins and outs of the restaurant can help set up the policy right from the get-go. Currently in the industry, liquor liability is taking on a hard market. Staying in close communication with their agent is vital for bar and restaurant owners.

Bar 482

Bar Insurance Employee Relations Certification 482

Modern Restaurant Management

MARCH 17, 2020

Crisis communication plan. This will be a visual cue to customers that management takes their responsibility to provide a clean, safe environment very seriously. Dine-in occasions are already taking a hit. Common sense dictates that restaurants take an inventory of food, paper and other supplies. Impact on employees.

Communication 340

Communication Food Supply Food Safety Supplies 340

ChowNow

OCTOBER 17, 2024

Once you take the time to make it, it looks nice and clean. But once you put that schedule out into the world, it tends to break down. It takes too long to create schedules Paper schedules are free and easy to get started. But even the fastest manager can take upwards of five to eight hours a week to build out the schedule.

Coaching 195

Coaching Recruiting POS Take-out 195

Culinary Cues

SEPTEMBER 14, 2019

Now, by great I am not referring to the number of accolades, feature stories, or titles that appear after their name (although many have rightfully earned all of that) – I am referring to how they are perceived by others. Great chefs take this opportunity seriously and plan the time for this to happen, at some level, every day.

Front of House 322

Front of House Communication Reference Back of House 322

Goliath Consulting

MAY 19, 2020

Take some time to explore what you can achieve as a business. Serves in 15 cities, see reference: • Connects employees in office buildings with local restaurants. TAKE ADVANTAGE OF TRENDS. Lastly, consider utilizing these media outlets to send out a compelling brand message. But that’s what makes it a perfect opportunity.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Managers can refer back to these forms to see who has grown the most to make promotions accordingly, or to see whose progress has stagnated if they have to make the difficult decision to let team members go. Why restaurant managers should use them. How do they handle feedback?

Point of Sale 370

Point of Sale Download Communication Reference 370

Culinary Cues

FEBRUARY 6, 2022

How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? It was a job and a paycheck, a signal that I wanted to take on some responsibility, and the beginning of a six-decade work ethic, but there were no pats on the back for a choice of careers.

Back of House 473

Back of House Reference Presentation Mobile Ordering 473

7 Shifts

SEPTEMBER 16, 2021

You won't be able to refer to your previous restaurant opening playbook and follow it to the letter. The benefits of this decision include relying on a proven business model, which will ease the opening and operating process, as you'll be able to refer to what worked (and what is working) at your original location.

Management 370

Management Management Hiring Document 370

Social Hospitality: Restaurants

SEPTEMBER 27, 2023

As such, carefully consider every image your brand puts out online or in print. Essentially, this term refers to professional-level images that are meant to tell your brand story through visual media. It’s important to understand that brand photography is more than simply taking photos. What Is Brand Photography?

Social Media 436

Social Media Email Marketing Uniforms Sourcing 436

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Providing a restaurant staff training manual to new staff also suggests you take their role—and career development—seriously.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

DECEMBER 11, 2019

A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.

Franchise 435

Franchise Franchising Email Marketing Communication 435

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. I was fresh out of university. Communicating the new schedules was another logistical nightmare.

Operations 370

Operations Book Small Business Communication 370

The Rail

JUNE 11, 2025

Opening a Second Restaurant: Evaluate Readiness Before Expanding Before diving into logistics, take a step back and assess if your current restaurant is truly ready for expansion. A well-thought-out timeline will help prevent delays and overspending. Be realistic about how long things take — permitting, for example, can be slow.

Management 147

Management Management Equipment Hiring 147

Culinary Cues

SEPTEMBER 14, 2023

What are the signs of cooks and chefs feeling the mental and emotional pressure of the job: COMMUNICATION GAP: Once vocal, thought provoking, opinionated individuals who simply shut down and shy away from conversations or debate may very well be filled with angst, self-doubt, confusion, and anxiety.

Employee Relations 449

Employee Relations Training Fine Dining Take-out 449

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Conflict Resolution” refers to the way one resolves an issue or problem between two or more people (4).

Leadership 348

Leadership Employee Relations Front of House Training 348

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. Give them an overview of what they will learn and do during onboarding, and how long the process will take. Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system.

FOH 307

FOH BOH Food Safety Customer Service 307

Culinary Cues

MAY 16, 2022

But when this occurrence takes place with a team, the results can be magical. There is a level of non-verbal communication that defies explanation – communication that keeps everyone in sync, seemingly knowing what every person in the team is doing or is about to do so that work flowed with precision and grace.

Café 439

Café Front of House Point of Sale Back of House 439

7 Shifts

MAY 13, 2021

Once you take the time to make it, it looks nice and clean. But once you put that schedule out into the world, it tends to break down. You're spending hours a week building them out. But even the fastest manager can take upwards of five to eight hours a week to build out the schedule. Communication breakdowns.

Document 418

Document 2000 POS Take-out 418

Modern Restaurant Management

JANUARY 7, 2021

There is no other visual that can communicate as effectively and quickly as video. In fact, 65 percent of small businesses use email to communicate with their clients. It literally refers to the idea of adding videos to your email campaigns. You can take guests on a quick video tour of your restaurant.

Email Marketing 572

Email Marketing Marketing Seasonal Menu Customer Experience 572

7 Shifts

AUGUST 27, 2020

Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. If you take the extra time to hire people who share your core values you will reduce staff turnover, which saves time and money in the long run.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

ChowNow

MAY 9, 2025

The key is to highlight what makes the dish stand out: the flavors, textures, or locally sourced ingredients that guests will be interested in. Listing out minor ingredients or every spice in a marinade will clutter up your menu and cause you to lose your customers attention. Specificity sells. Is it crispy?

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Improvement Tips. What Does Restaurant Operations Mean? Operations Management. What can 7shifts do for you?

Operations 363

Operations Inventory Hiring Customer Service 363

Culinary Cues

FEBRUARY 16, 2022

I know how difficult staffing is right now, believe me – I hear it every day from every chef that I communicate with. Your goal should never be to simply fill in a blank space on your schedule, but rather to find the right people to balance out your team. For the individual cook – the same holds true.

Uniforms 447

Uniforms Hiring Consumer Goods Communication 447

7 Shifts

JUNE 29, 2022

Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. Simply Google “Who Regulates Franchise Compliance In [Your State/City]” to learn who's best to reach out to regarding compliance.

Franchise 370

Franchise Franchising Restaurant Law Document 370

Culinary Cues

JUNE 13, 2023

This job is killing me” could refer to the physical, mental, or emotional toll that a job inflicts on a person. I need a job” however becomes a sense of urgency that steps away from the negative and shouts out how important a job is to your survival. I got the job!” Of course, I could go on and on.

Article 406

Article Social Media Blog Café 406

Goliath Consulting

OCTOBER 6, 2020

You also have to staff the right people and figure out who your target customers are even before you come up with your marketing plan. It takes time to set up a decent restaurant, particularly if you plan to start amidst the COVID-19 pandemic. Buying a franchise allows you to take advantage of this speed. Brand Recognition.

Franchise 418

Franchise Franchising Fast Casual Customer Service 418

Goliath Consulting

JUNE 15, 2020

Restaurateurs who were eager to reopen their doors after lock-down only a few weeks ago are having to confront temporary product shortages and price inflation, vulnerable to spontaneous out of stock notices or unexpected shipment delays. Communication. As such, communication and transparency is a necessary component of recovery.

Supplies 311

Supplies Food Supply Sourcing Guest Recovery 311

7 Shifts

OCTOBER 9, 2020

Here are six steps to take before opening any restaurant website builders. Restaurant website design: Taking a DIY approach vs. hiring a web development team Consider whether you want to build your restaurant's website or hire someone to do it for you. Check out this example from Barcelona Wine Bar for inspiration.

Design 397

Design Online Ordering Website Management Social Media 397