Modern Restaurant Management

DECEMBER 2, 2022

Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques. Typical insights for restaurant staff include customer satisfaction, number of tables served, turnover rate, and how many specials are being sold. Incentivizing Staff.

Management 474

Management Management Point of Sale Front of House 474

7 Shifts

NOVEMBER 27, 2024

They can send announcements through the app about new specials and processes and see who has read them. They can focus on developing their managers who can then focus on coaching their team. This practice was time-consuming because they could only call one person at a time and they didn’t always reach them.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

SEPTEMBER 3, 2020

We try to get line cooks as involved as possible to let them know there’s room to grow – it’s not just a job, there are always new challenges, such as learning how to order supplies, with a coach and mentor them from our chefs.” ”

Marketing 474

Marketing Seasonal Menu Leadership Coaching 474

Modern Restaurant Management

FEBRUARY 28, 2020

As added incentive, special deals will be announced each week on Twitter and through Jersey Mike’s email club. The beloved ‘Head Ball Coach’ has also selected an experienced restaurant industry professional to operate the restaurant at Celebration Pointe in Gainesville, FL.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

OCTOBER 23, 2020

Listening is particularly important when customers are expressing concerns or have special requests. Train your employees to use positive language, especially when declining a request or letting them know that a menu item or special is unavailable. Coach your new hire on some relevant examples of this.

Communication 446

Communication Training Dietary Restrictions Customer Service 446

Culinary Cues

MAY 8, 2023

The chef is responsible for hiring, training, coaching, evaluating, and scheduling employees keeping in mind their skill level, personal issues and responsibilities, demands of specific positions in the kitchen (not everyone fits in every role), and an ever-changing influx of customers with their own demands.

Kitchen Safety 492

Kitchen Safety Food Safety Coaching Training 492

Modern Restaurant Management

APRIL 27, 2020

Also launching today, is a special edition of the company’s Food Fanatics magazine. You can view the special issue here. loyalty and rewards programs, specials/offers, on-premise ordering). Tips for pivoting to retail. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Getting a coach to help you break bad habits and install new ones (hint, hint).

Coaching 337

Coaching Email Marketing Communication Book 337

Modern Restaurant Management

APRIL 27, 2020

Also launching today, is a special edition of the company’s Food Fanatics magazine. You can view the special issue here. Tips for pivoting to retail. The issue explores lessons learned during COVID-19, what experts are predicting for the future and how restaurateurs can prepare to emerge from the post-pandemic period.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

7 Shifts

OCTOBER 1, 2024

A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction. If you’re worried about finances, Jim Taylor, a restaurant coach at BenchmarkSixty, notes that even a 2% increase in labor productivity can justify a 50-cent wage increase for each employee.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

7 Shifts

JANUARY 5, 2022

7shifts specializes in breaking down communication barriers between restaurant staff and employees to make scheduling easier, improve employee engagement, and save restaurants thousands in labor costs. We can now identify and reward highly engaged members of our team while providing the proactive coaching others need to excel at their job.".

Back of House 368

Back of House Point of Sale Front of House Coaching 368

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Restaurant coach Monte Silva has an easy method for determining when to use what: Urgent & Important — Call. Look for efficiencies in productivity. Use Manager Log Books.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

JANUARY 12, 2024

With Bojangles, we work alongside our Franchise Business Director, who regularly helps coach and support our team to grow sales and profits, adding to our strong support network. Open Communication Effective communication across all levels of operations is crucial for successful catering growth.

Catering 275

Catering Coaching Communication Customer Service 275

7 Shifts

AUGUST 16, 2021

This section of the meeting gives managers time to teach and coach their team. This could be the chef explaining and sharing a taste of a new special, a captain going over service techniques, or a rundown of new policies at the restaurant. Teaching and lessons.

Front of House 397

Front of House Back of House Coaching Customer Service 397

Modern Restaurant Management

MARCH 10, 2020

Make plans to increase visibility on multiple delivery apps and introduce special delivery options. "It all starts with Safety", said Kirby Lavallee, Chief Success Coach at The Cake Girl. "The "The safety of our team members and customers is the most important thing we do on a daily basis.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

DECEMBER 16, 2021

We’ll move towards a continuous quality model with more self-assessments and collaborative coaching vs. traditional onsite audits. The rise of collaborative coaching. Order the Westeros special for the Sunday evening premier. Six key predictions for 2022 include: A focus on building an agile, resilient supply chain.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Culinary Cues

OCTOBER 30, 2021

Chefs think about the product that they are proud of, the system and organization that has been put into place, the control of those small margins of profitability, or the special menus that are occasionally developed for events and holidays. What many chefs neglect to understand is that they are teachers, mentors, and life coaches.

Coaching 490

Coaching Café Take-out Training 490

Embrace the Suck

JUNE 18, 2021

And just in case you’re reading this thinking you’re special and those stats don’t apply to you, think again! The Bureau of Labor Statistics tracked restaurant survival and concluded that these statistics are pretty consistent… no special treatment in this industry! STAGE ONE: STRUGGLING.

Leadership 354

Leadership Small Business Coaching Marketing 354

7 Shifts

JULY 29, 2021

We also make announcements like when our roasting facility needs some help or they're doing a special event on a weekend or something and they want some help, we'll send that out so the cafes can talk to them. The team will also use the logbook as a staff journal, to keep updated on a team member's coaching and progress.

Communication 370

Communication Employee Relations Coaching 2014 370

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. I always give the same answer even after 12 years as The Restaurant Coach. This is a special excerpt from my third book coming out Summer 2021 titled: Your Restaurant Culture Sucks! What do you hear? it’s the culture.

Coaching 239

Coaching Social Media Hospitality Take-out 239

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? Did you just spend hundreds of thousands of dollars on a dining space and then a few hundred on a cheap sound system expecting it to do the job required?

Fine Dining 409

Fine Dining Dine-in Front of House Design 409

7 Shifts

JULY 28, 2021

Maybe one of your servers just called in sick at the last minute, your shipment of inventory containing all the ingredients for tonight's dinner special never showed up or the plumbing is acting up again. This is when you can transition from a boss to a coach by keeping your staff informed and encouraged. Featured items for the day.

Communication 430

Communication Management Management Front of House 430

7 Shifts

APRIL 24, 2020

Consider these options: Internet & TV bills: Contact your provider to see if they have any special deals or promos during COVID-19, or consider moving to a cheaper plan. Phone bills: Again, contact your service provider to see if there are any deals on.

Social Media 352

Social Media Insurance Website Management Government 352

EATER

MAY 26, 2021

Swan’s Service Station and Canary Tea Room in Pembroke, New Hampshire, served waffles and Sunday specials of lobster and steak. Many male customers enjoyed meals at tea rooms (one tea room even offered a special meal service for male chauffeurs), but the tea room branding would help bring in mixed parties.

Back of House 329

Back of House Advertising Travel Small Business 329

EATER

MARCH 23, 2021

Take what used to be a Monday through Friday addiction masquerading as work, and turn it into a once weekly special event rebranded as the “Wednesday Home Schooling Field Trip.” My kids knew nothing about the LA Dodgers before I took them to Paul’s Kitchen for the Tommy Lasorda Special. So what’s the solution? Why Wednesdays?

Coaching 246

Coaching Take-out 2017 Dine-in 246

Modern Restaurant Management

MAY 28, 2021

Biscuit Belly, a chef-driven fast casual breakfast and brunch concept specializing in gourmet biscuit sandwiches, signed its first and second multi-unit development agreements to franchise ten locations throughout Lexington, Knoxville, Huntsville and Birmingham. Biscuit Belly Signs First Multi-Unit Deals.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

EATER

SEPTEMBER 6, 2023

They’re meeting with a team of coaches to finesse their routines. Essentially, they’re recreating the cheese-buying experience for judges — demonstrating their expertise, but also their enthusiasm for a cheese they believe is special. Courtney Johnson and Sam Rollins are currently in training.

Training 350

Training 2010 Consumer Goods 2013 350

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Over the last 12 years of being The Restaurant Coach™?, Memorable brands make you feel special. Sales is a vanity metric. It makes your ego feel good. Remember that it’s more important how much you keep than how much you make.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Restaurant365

JANUARY 18, 2022

Coach staff members on zero food waste tactics. Run daily or weekly specials. High-cost proteins are top candidates for these specials. In addition to running specials, work with your chef to use your kitchen scraps to make new dishes that can help minimize food waste. Repurpose unused food to avoid food waste.

Waste 147

Waste Compost Food Consumer Goods 147

Modern Restaurant Management

AUGUST 19, 2020

The course has been developed with special attention to both knowledge and competency based learning. A special edition and commemorative “Big Apple” Doughnut exclusively at the Times Square Shop. and Jacquy Pfeiffer, James Beard Award-winning author, who are both recipients of the French Legion of Honour Award.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Perfect Daily Grind

AUGUST 9, 2022

You may also like our article on how to choose a coach for barista championships. Hugh explains that some coffee professionals receive coffee from their coaching team. Many competitors are provided with options from a coach, mentor, or roaster,” he says. I spoke to three WBC competitors to find out.

Sourcing 175

Sourcing Coaching 2015 2021 175

SpotOn

MAY 21, 2024

Provide these guests with off-premise options like meal kits, online order specials, and other food they can take to-go. If you're located in a summer vacation destination or want to draw in the many people who take the Fourth of July weekend off, there's no better way to celebrate than with a holiday special.

Specials 52

Specials Online Ordering Seasonal Menu Social Media 52

Open for Business

OCTOBER 15, 2024

Maybe you’ll discover it’s time to revamp that appetizer everyone’s skipping, or coach your servers on being more attentive. Multiple choice: Regular meal, Special occasion, Business, Other) How would you rate the quality of your meal? (1-5 Share both positive and constructive feedback with your staff too.

Customer Experience 60

Customer Experience Email Marketing Customer Service Dine-in 60

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. Matt encourages the importance of doing something special in an industry where mediocrity prevails.

Leadership 81

Leadership Coaching Sustainability Customer Experience 81

Restaurant Clicks

NOVEMBER 12, 2021

In addition, Abilene also hosts numerous special events on specific dates (check out their calendar to see what’s planned for this coming holiday.) The bar gives coach seating priority to customers with physical disabilities to extend their comfort levels. It offers excellent signature drinks and a funky atmosphere to relax and unwind.

Bar 126

Bar Seating Coaching Events 126

Sante

JANUARY 26, 2020

Enjoy the big game at a new eatery or acclaimed restaurant with stellar food & drink specials in Miami on Super Bowl Sunday! Half Yard Special – Order two, get one free – ($17 each). Keep the party going all day with food and beverage specials from 3PM – 11PM. Event date: February 2, 2020 (All day).

Dine-in 147

Dine-in Hotels Bar Fine Dining 147

The Food Corridor

APRIL 21, 2021

You are set up with your own specialized production space, access to co-packing, and all the storage and logistics infrastructure you need to grow and thrive. Phase 2: Product Market Fit – A six-month coaching program where you’ll learn what your customers want and how to deliver it at scale consistently.

Food 98

Food Coaching Food Truck Website Management 98