Culinary Cues

NOVEMBER 2, 2024

The last orders were in the pass and the line team was breaking down their mise en place and beginning to strip and clean their stations. You know that the work is hard and unforgiving at times, but as the NFL coach Marv Levy always asked: “Where would you rather be than right here, right now.”

Coaching 410

Coaching Take-out Food Order Inventory 410

7 Shifts

NOVEMBER 15, 2024

A good restaurant manager would use these opportunities to provide specific coaching, such as offering training on service techniques or cross-training in different areas of the restaurant. 34% of restaurant customers have noticed longer order processing times, which should alarm any good manager.

Leadership 195

Leadership Management Management Operations 195

EATER

MARCH 11, 2024

Fortunately, your friends at Eater are here to help: Life Coach is a series of simple guides to the arcane rituals of modern dining. They try to lock you into ordering for yourself. If you want to order like an Eater staffer, remember: Everything is a shared plate if you believe in yourself. This is not how Eater staffers eat.

Ordering 294

Ordering Dietary Restrictions Fine Dining Coaching 294

Modern Restaurant Management

FEBRUARY 6, 2023

Here are coaching tips to get your team ready for a super weekend in your bar. Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. Penalty #1: Delay of Game Want to increase ticket averages? Huddle up pre-shift with your servers and help them get their heads in the game.

Bar 474

Bar FOH Coaching Brewery 474

Modern Restaurant Management

JANUARY 8, 2021

Someone still has to prepare and cook food, serve it, clean counters, vacuum and mop, take orders and accomplish many other day-to-day restaurant tasks— typically in a small, enclosed space. For those who haven’t gone fully digital with their ordering system, now is the time to reconsider. Keep Masks On, But Get In Sync.

Technology 395

Technology Front of House Kitchen Safety Back of House 395

Culinary Cues

APRIL 13, 2022

With this in mind, habit changes will not be driven by one sector, but rather through a unified effort including doctors, dietitians, cooks and chefs, family, marketers, and what Kennedy refers to as a “tribe of food coaches”. The “coach” would be, as she puts it: “the liaison between the doctor and the patient.

Coaching 443

Coaching Reference Food Order Customer Experience 443

Modern Restaurant Management

APRIL 27, 2020

Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

APRIL 27, 2020

Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

MARCH 31, 2021

Employees should be coached on how to establish connections, which can be difficult through masks and distance. On the other hand, our society has also become very comfortable with ordering online and receiving contactless home or curbside delivery.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

SEPTEMBER 3, 2020

We try to get line cooks as involved as possible to let them know there’s room to grow – it’s not just a job, there are always new challenges, such as learning how to order supplies, with a coach and mentor them from our chefs.”

Marketing 474

Marketing Seasonal Menu Leadership Coaching 474

Modern Restaurant Management

JULY 12, 2021

Each day, I read news stories about the restaurant industry hiring crisis, with talent demanding higher wages, and many offering competitive signing bonuses in order to attract employees. As a multi-unit franchisee with 45 restaurants across seven brands, the uncertainty of the past year could have been unbearable.

Hiring 493

Hiring Coaching Recruiting Operations 493

Modern Restaurant Management

NOVEMBER 10, 2020

While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. In order to effectively engage with these workers, it is important to meet them where they are and connect in the ways that matter most to them.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493

Culinary Cues

MAY 5, 2021

SYSTEMS, TRAINING, DELEGATION, AND MEASUREMENT: Customers don’t understand how their food or how a hotel room is prepared for their enjoyment – they really only care about the results: clean room, everything in working order, key works, meal is well prepared, service is courteous and efficient, and value is evident.

Hotels 473

Hotels Employee Relations Coaching Training 473

Culinary Cues

MARCH 4, 2022

That line cook may be able to work faster, organize multiple tasks better, and tap into that adrenaline far better than you, but they still lack the experience to plan, create, coach, and problem-solve like you. You have been there, done that and as a result have ample good, bad, and ugly experiences to know what needs to be done.

Coaching 474

Coaching Training Fine Dining Article 474

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

MARCH 8, 2022

So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees.

2001 473

2001 Coaching Hiring Take-out 473

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. Drivers should be following these procedures accurately in order to better protect themselves, the restaurant brands for whom they work and their customers.

Leadership 539

Leadership Sports Catering Customer Service 539

Embrace the Suck

JANUARY 20, 2021

In order to start winning the war with talent, you must treat them better. I have a rule that all my coaching clients must follow: 100% Thank U’s. If you want to update your entire hiring system, then join my #1 group coaching program for independent restaurants called The Restaurant Coach™ University (RCU)!

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

OCTOBER 18, 2024

As a franchisor, it’s our mission to ensure that our franchisees have the coaching and support to win, and we strive to create industry-leading support programs to make certain that is the case. On a similar note, the pressure to increase traffic is likely to accelerate the adoption of digital engagement and loyalty programs.

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Modern Restaurant Management

FEBRUARY 28, 2020

"For foodservice operators and their staff, Apeel's longer-lasting produce means every order can be maximized and business operations can become more flexible and efficient. The restaurant will include a nearly 600-square-foot sports memorabilia exhibit with Coach Spurrier’s 1966 Heisman Trophy as the centerpiece.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

MARCH 2, 2023

“Complexity is the enemy of execution,” according to business and life coach and author Tony Robbins. Can they order goods or services from their phone? It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX).

Operations 410

Operations Loyalty Program Mobile Ordering Consumer Goods 410

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. In doing so, it paved the way for repeat catering orders and forged lasting relationships with local businesses and community partners.

Catering 275

Catering Coaching Communication Customer Service 275

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!”

Coaching 360

Coaching Back of House Front of House Take-out 360

7 Shifts

OCTOBER 1, 2024

Ordering process 74% of customers won’t hesitate to leave a long queue, and 70% are only willing to wait up to 15 minutes for an item or service. Additionally, digital menus accessible via QR codes provide an interactive way for customers to explore menu options and customize their orders.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

DECEMBER 19, 2022

After exploring wine and home bartending during the pandemic, consumers are now more educated than ever before when it comes to ordering drinks at a restaurant. It is their unique perspective, combined with the continued coaching of their experienced peers that continues to drive our industry to new heights moving forward.

Bar 474

Bar 2023 Back of House Coaching 474

Modern Restaurant Management

MARCH 10, 2020

We are prepared so that if we need to close to the public for any period of time, we will transition to cloud kitchens, available already from most of our restaurants, and pivot to a temporary cloud kitchen marketplace where our guests can still order from Manifesto’s 30 restaurants – but do it from home.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

7 Shifts

AUGUST 26, 2021

Begin your podcast listening with this episode on digital ordering and payment , featuring Steve Simoni, CEO at Bbot. The Restaurant Coach. The Restaurant Coach is the cure for the common restaurant. You can tune in to The Restaurant Coach on: Apple Podcasts , Stitcher , Google Podcasts , or. podcast website.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Embrace the Suck

JUNE 18, 2021

With a never-ending list of things to be done and decisions to be made, one of the greatest challenges we all face as business owners is knowing which of the many things on our plate we should prioritize in order to move our business forward and achieve our goals faster. Get your strategic plan in order. IF YOU’RE STRUGGLING.

Leadership 354

Leadership Small Business Coaching Marketing 354

7 Shifts

AUGUST 19, 2020

In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Write your training guide as you’d coach them in person.) Include info on how to edit and delete orders, amend bills, communicate with the kitchen, and other tips you may have in place) Shift scheduling onboarding.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). COVID-19 is redefining jobs (1). People (guests and staff alike) are on edge, and more sensitive at this time of uncertainty.

Leadership 348

Leadership Employee Relations Front of House Communication 348

EATER

MARCH 10, 2021

The incident allegedly occurred at a “self-improvement” seminar that her manager told her was required in order to be considered for promotion. She alleged that she paid out of pocket for the four-day program, which was administered by the company Alive Seminars and Coaching Academy but sponsored by Panda Express.

Seminar 318

Seminar Loyalty Program Workshop Coaching 318

Culinary Cues

FEBRUARY 20, 2024

Playing conservative may win an occasional baseball or football game, but it rarely inspires the players, coaches, or spectators. I’ve ordered the same thing every Friday for the past ten years!” Chances are, these are the players who refuse to lock themselves into the groove of always playing it safe.

Coaching 443

Coaching Small Business Café Entertainment 443

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. Orders can also be made at the plaza within the complex, using QR codes placed on outdoor tables. “At our core, ShiftPixy’s mission is about helping operators succeed.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

MARCH 10, 2021

When you’re researching online ordering providers like ChowNow for your restaurant, you’re bound to have questions. ChowNow builds restaurants their very own online ordering systems. One: We connect their online ordering to their profiles on the world’s most popular sites, like Google, TripAdvisor, Instagram, and more.

Online Ordering 195

Online Ordering Email Marketing Loyalty Program Website Management 195

Embrace the Suck

DECEMBER 25, 2019

Many offer the ability to order from one of their other warehouses and have it shipped either the next day or by FedEx. As technology becomes better, you will see that your salesperson is replaced with a customer service phone number that will just confirm your order and tell you of any products out of stock. Do BS, just results.

Food Truck 296

Food Truck Food Tip Distribution Audits 296

7 Shifts

JULY 25, 2024

No one's keen on working for someone who shouts orders from the sidelines. Effective managers lead by example and aren’t shy about getting their hands dirty and digging in to help out their team rather than coaching from the sidelines. It's all about showing up and being part of the team. But, it's gotta go both ways.

Management 221

Management Management Book Coaching 221

Embrace the Suck

MARCH 11, 2019

Tony: With me is Donald Burns, The Restaurant Coach™, named one of The Top 50 Restaurant Experts to Follow and one of 23 Inspiring Hospitality Experts to Follow on Twitter. The biggest area of growth is delivery and online ordering. He said it was too average. The word average got me fired up. Who wants to be average?

Leadership 212

Leadership Coaching Book Social Media 212