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THE RESTAURANT MVP

Culinary Cues

Great passers need great catchers, time in the pocket is totally dependent on the collective effort of the offensive line, the run game would never happen without great blocking, and successful offenses and defenses are the result of effective game plans and play calling by coaches. So, really, the MVP is the team, not any one individual.

Coaching 442
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How to Train Your Staff to Communicate Effectively with Guests

Modern Restaurant Management

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. With a thorough and well thought out training plan. With a thorough and well thought out training plan. Train your team to listen to your customers – the right way. Verbal Language.

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It’s Time to Redefine Restaurant Accountability Culture

Modern Restaurant Management

" Coaching and Empowering Teams for Ownership As I shared in my second book, Soft Skills Playbook, accountability thrives in an environment where employees feel empowered to act, solve problems, and learn from their experiences. Coaching Strategies and Tools This level of ownership comes from intentional coaching and trust-building.

Coaching 419
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Gluten-Free: What Restaurants Need to Know

Modern Restaurant Management

As restaurants start to recover, what should they consider about gluten-free options as many might have made or are making menu changes? As restaurants recover and are making menu changes, it is a great time to add or expand gluten-free options. The best place to start is to first determine what is on the menu that is gluten-free.

Coaching 520
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BE EXCELLENT

Culinary Cues

Miles Davis considered the most prolific improvisational jazz musician of a generation was classically trained. Picasso, from the age of seven, was trained in copying the work of traditional masters. Picasso, from the age of seven, was trained in copying the work of traditional masters. Be excellent!

Training 417
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How to Increase Employee Productivity

7 Shifts

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

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How to Create a Restaurant Staff Training Manual

7 Shifts

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Even your most seasoned staff can forget things.

Training 370