Modern Restaurant Management

AUGUST 23, 2021

You’ll need managers to advocate for employees’ great ideas, and coach them through the process, rather than passing the idea onward with a perfunctory “thanks.” When Canlis, the recognized fine dining restaurant in Seattle, was forced to close its dining room during Covid-19 lockdowns, their employees got to work.

Innovation 493

Innovation Fine Dining Website Management Coaching 493

Modern Restaurant Management

APRIL 9, 2020

With dining areas closed for many restaurants, refocus your efforts on keeping the kitchen clean and sanitary. It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. As one industry executive comments, it's unchartered territory for the industry. Share Guidance. Be Transparent.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. In this article: What strategies do you use to motivate and engage your restaurant employees?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Hunter also has plans for a robust dining program in partnership with San Diego’s top restaurants and caterers. million who spend $11.5

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Culinary Cues

OCTOBER 3, 2024

Try taking a few moments everyday walking around the kitchen and the dining room looking for successes and great work. Nearly nine years ago, during the first twelve months of Harvest America Cues blog, one of my articles went viral attracting almost 40,000 views in one day. The article struck a nerve with its focus on A Cook’s Kitchen Laws.

Coaching 447

Coaching Restaurant Law Training Article 447

Modern Restaurant Management

MARCH 31, 2021

Restaurant management can put some thought into reconfiguring any dining area to make the space feel exclusive and welcoming, not bare or half-empty; this will likely mean the removal of furnishings that don’t allow social distancing. Safety and Normalcy.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

JANUARY 8, 2021

While restaurant owners can put six feet between tables, limit dining room capacity or close indoor dining completely, it’s much harder to create a safe environment in the back of the house. Now, with winter setting in, it will be even harder to keep outdoor dining a viable option in many cities. 86 Paper Chits.

Technology 395

Technology Front of House Kitchen Safety Back of House 395

Culinary Cues

APRIL 13, 2022

When cooking and eating add tradition and structure they become “dining”, an entirely new process that builds memory and organizes digestion into silos of recall, history, and correctness, but at their core – these two elements of life are pure pleasure. Cooking and eating are two of the great pleasures in life. She holds a PhD.

Coaching 442

Coaching Reference Food Order Customer Experience 442

Modern Restaurant Management

OCTOBER 20, 2022

In the casual dining sector, 73 percent of workers do not have English as their first language, and in hotels, 50 percent of workers are non-native English speakers. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. AI and English Proficiency Training.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

7 Shifts

NOVEMBER 27, 2024

Only Bobes are allowed to learn the secret recipe for Bobe’s Pizza dough, which Billy Bobe cooked up in 1954 after serving as a chef in the army. He brought in his teen brother, Larry, to manage their first location in Vincennes, IN. Eventually, Larry opened up his own location in Lawrenceville, IL, and brought in his sons, Brad and Brett.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes. Here are their insights. You order online and receive a code.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Culinary Cues

JULY 15, 2024

It’s a disease that seems to creep into the mainstream; a disease that can be kept in check if there is a desire to do so; a disease, in other words, within our ability to thwart. This disease is highly contagious without concern for age, gender, socio-economic status, education level, or factors related to a person’s focus on a healthy lifestyle.

Leadership 472

Leadership Food Truck Employee Relations Training 472

Modern Restaurant Management

SEPTEMBER 3, 2020

We try to get line cooks as involved as possible to let them know there’s room to grow – it’s not just a job, there are always new challenges, such as learning how to order supplies, with a coach and mentor them from our chefs.” They also got to interact with the executive team in a way they normally wouldn’t.

Marketing 474

Marketing Seasonal Menu Leadership Coaching 474

Modern Restaurant Management

APRIL 27, 2020

“The post-COVID dining experience will no doubt be different. . “The post-COVID dining experience will no doubt be different. Operators will need to consider new procedures and processes that will be critical to providing the right environment. Up to 50 percent discount on cover fees in the fourth quarter of 2020.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

APRIL 27, 2020

“The post-COVID dining experience will no doubt be different. . “The post-COVID dining experience will no doubt be different. Operators will need to consider new procedures and processes that will be critical to providing the right environment. Up to 50 percent discount on cover fees in the fourth quarter of 2020.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Culinary Cues

MARCH 4, 2022

That line cook may be able to work faster, organize multiple tasks better, and tap into that adrenaline far better than you, but they still lack the experience to plan, create, coach, and problem-solve like you. We read the articles and listen to chefs and restaurateurs desperate to fill positions of line cook, sous chef, chef, manager, etc.

Coaching 474

Coaching Training Fine Dining Article 474

Culinary Cues

SEPTEMBER 20, 2020

Create a Team Built to Win. How you play the game in the process of winning is critical, as is the sportsmanship that allows people to get past defeat with honor and grace while taking the time to positively recognize those who administered that defeat. Well-run organizations – in this case a kitchen, are built to win.

Fine Dining 450

Fine Dining Coaching Dine-in Café 450

7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Culinary Cues

SEPTEMBER 1, 2023

How powerful is a complete dining experience and what exactly is it? An owner for whom I worked years ago referred to it as the Total Dining Experience and I have held on to this concept ever since. Is your ventilation system designed to push positive kitchen odors to the dining room or outside the entrance?

Fine Dining 409

Fine Dining Dine-in Front of House Design 409

Modern Restaurant Management

OCTOBER 18, 2024

As a franchisor, it’s our mission to ensure that our franchisees have the coaching and support to win, and we strive to create industry-leading support programs to make certain that is the case. percent sales increase by 1.5 percentage points to 3.8 Although these expectations are in line with pre-pandemic growth rates, the projected 3.7

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Culinary Cues

MARCH 25, 2021

This desire is a spark of enthusiasm to accomplish goals, exceed expectations, know no barriers to entry, and reach for the stars. We possess this desire universally but experience has shown us that it can be pushed aside by parents, friends, supervisors, peers, and even by our own lack of confidence in potential outcomes.

Communication 450

Communication Coaching Fine Dining Influencer 450

Modern Restaurant Management

DECEMBER 19, 2022

And, you don’t have to run a cocktail bar or fine dining location to play with these combinations. It’s a tough balancing act and one critical to our Southern Glazer’s teams across the U.S. working to help our restaurant partners. New and Unique Flavors. Take Inspiration from the Past.

Bar 474

Bar 2023 Back of House Coaching 474

Black Box Intelligence

DECEMBER 3, 2024

Research shows that even a half-star improvement in ASR can lead to substantial sales growth: Casual Dining : $61,000 per location annually. Fine Dining : Up to $110,000 per location annually. Make proactive adjustments : Monthly and quarterly coaching align teams on areas for improvement.

Fine Dining 95

Fine Dining Coaching Dine-in Influencer 95

7 Shifts

AUGUST 16, 2021

Whether it's in the kitchen or a private dining room, keep it the same every time. This section of the meeting gives managers time to teach and coach their team. The way to run great shifts is to get out ahead and schedule pre-shift meetings. The pre-shift meeting ensures that doesn't happen. Have a clear format and structure.

Front of House 397

Front of House Back of House Coaching Customer Service 397

7 Shifts

SEPTEMBER 19, 2024

Executive Summary Location: Groveport, OH Restaurant Type: Casual Dining Problem: Too much time spent on manual processes. A payroll provider that couldn't support employees with multiple roles. Solution: Team management software that handles scheduling, time clocking, and payroll in one place.

Cash Management 370

Cash Management POS Customer Experience Food Truck 370

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Creating a Face-Pay Network.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Culinary Cues

JUNE 1, 2020

WHAT WE SAY: – Effective leaders coach their words and base them on what they have learned – backed up with facts and input from those “experts” that they have effectively listened to. I am a concerned spectator at a time when everything seems to be in question and every one of us lives on the edge. WORDS ARE POWERFUL – WORDS MATTER.

Leadership 80

Leadership Supplies Guest Recovery Small Business 80

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. What would I hear if I sat down in your dining room for an hour on a busy night and just listened? I always give the same answer even after 12 years as The Restaurant Coach. What do you hear? Or would you say that it didn’t surprise you?

Coaching 239

Coaching Social Media Hospitality Take-out 239

Sante

JANUARY 26, 2020

Gianni’s at The Former Versace Mansion : The acclaimed Mediterranean restaurant Gianni’s, provides guests an inspiring dining experience by Italian Chef Valter Mancini, in an unapologetically opulent setting. Event date: February 2, 2020 (All day). Kush photo credit: Gita Shonek. Photo credit: Brett Hufziger.

Dine-in 147

Dine-in Hotels Bar Fine Dining 147

Modern Restaurant Management

MAY 28, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Clean Juice Celebrates Franchisees. Clean Juice®, honored its franchise partners during its annual Juicey Awards event. million guests.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

EATER

MARCH 11, 2024

The world of dining and drinking is an obstacle course wrapped in a labyrinth wrapped in a logic puzzle — it’s full of pitfalls, gray areas, and bewildering questions that really shouldn’t even be questions (How do I find the bathroom?) Lille Allen Rule No. 1: Share your entrees! and yet, somehow, are. This is not how Eater staffers eat.

Ordering 300

Ordering Dietary Restrictions Fine Dining Coaching 300

7 Shifts

APRIL 24, 2020

With most restaurants operating on dine-out only, and many having closed their doors, restaurant staff are left with hours reduced—or out of a job entirely. The outbreak of COVID-19 in early 2020, and subsequent social distancing and self-isolation protocols have wreaked havoc on restaurant workers everywhere.

Social Media 352

Social Media Insurance Website Management Government 352

Modern Restaurant Management

JULY 30, 2021

MRM Franchise Feed features news about the restaurant franchise (MUFSO) landscape. KFC Foundation Launches MyChange. “We consistently see the difference it makes to have $500 in savings, and the KFC Foundation is helping frontline workers build that emergency fund in just a few months.”

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

EATER

MAY 26, 2021

The Handy Landing Tea Room and Store in Weirs Beach, New Hampshire | weirsbeach.com. For the first half of the 20th century, hungry travelers couldn’t do better than a roadside tea room. If you happened to be traveling from Washington, D.C. If you happened to be traveling from Washington, D.C. Many sold folksy home decor and souvenirs, too.

Back of House 329

Back of House Advertising Travel Small Business 329

Squirrel Systems

MARCH 5, 2025

Debbie holds a BFA in Advertising and Graphic Design from Paier College of Art and recently obtained a Certified Professional Coach degree from iPEC Coaching. Her contributions have been pivotal in maintaining the brand’s appeal and ensuring a high-quality dining experience for guests.

2025 71

2025 Hospitality Leadership Coaching 71

Restaurant Clicks

SEPTEMBER 17, 2021

I put together this complete ranking of the best private dining restaurants Houston has to offer so that you can quickly find your ideal locale. Below, you’ll find all of Houston’s best private dining rooms where you can host an unforgettable group dining event for any occasion. Best Private Dining Rooms in Houston.

Dine-in 122

Dine-in Seating Reservations Events 122

Embrace the Suck

MARCH 11, 2019

Tony: With me is Donald Burns, The Restaurant Coach™, named one of The Top 50 Restaurant Experts to Follow and one of 23 Inspiring Hospitality Experts to Follow on Twitter. I was very honored to be interviewed by Tony Chapman at the recent Restaurants Canada Leadership Conference in Toronto. Let’s get to it! fell in love with it.

Leadership 212

Leadership Coaching Book Social Media 212