Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. They also have the choice of using the MarketConnect app to order and pick up from a designated shelf onsite, avoiding interactions and maintaining necessary social distancing.

Fast Casual 407

Fast Casual Casual Menu Mobile Ordering 407

7 Shifts

MARCH 25, 2022

Coming out of 2020, few restaurant types were better prepared for the new normal than quick service and fast casual. They had streamlined menus, more digital presence than their full-service counterparts, and dining rooms weren't an integral part of the fast casual experience. Fast Casual Labor Numbers. Table of Contents.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

Modern Restaurant Management

MAY 12, 2025

This represents a larger increase than those increasing visits to fast-casual (14 percent) or full-service (11 percent) restaurants and is on par with those visiting QSRs more frequently (24 percent) ( RMS Q1 2025 Dining report ). The 2,000 U.S. Grocery and c-store competitors recognized the opportunity.

Retail 355

Retail Marketing Fast Casual Customer Service 355

Modern Restaurant Management

NOVEMBER 25, 2024

They were asked to place an order from an online restaurant. Key Study Insights As participants placed orders from identical menus, RMS used eye-tracking technology to track where they focused. Results were assessed using heat maps and the participant’s order.

Pricing 446

Pricing Food Airlines Point of Sale 446

Modern Restaurant Management

DECEMBER 31, 2024

The day of the women’s singles finals on September 7th, tennis racket orders spiked 116 percent as consumers tapped into their inner athlete. It drove a noticeable spike in orders for cucumbers (177 percent), rice vinegar (180 percent), and sesame seeds (100 percent) on August 8th, following the recipe’s breakout moment.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 9, 2025

After successfully opening a second location in Kernersville, NC, and planning for a third one, the fast-casual gourmet slider brand has started franchising and plans to grow strategically in the Southeast region. AI-powered chatbots and ordering systems streamline customer interactions, speeding up service while maintaining a personal touch.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

APRIL 8, 2025

“AI should be introduced where it adds the most value—fast food and fast casual restaurants can benefit from kiosks and automated ordering, while full-service restaurants should focus on enhancing hospitality and personal service rather than automation,” said Fink.

2025 417

2025 Fast Casual Consumer Goods Seasonal Menu 417

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

FEBRUARY 15, 2022

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. Enter digital tableside ordering. For fast-casual or QSR brands, digital tableside ordering is equally beneficial.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

MAY 9, 2025

Discover how handheld POS devices and QR code ordering are transforming outdoor spaces into efficient revenue engines. Orders get sent directly to the kitchen in real time, payments happen at the table, and servers can cover more ground without missing a beat. Let guests order that second round when they’re ready.

Outdoor 252

Outdoor Mobile Ordering Loyalty Program Fast Casual 252

Modern Restaurant Management

DECEMBER 11, 2024

Creating pieces that look great in a casual or nightlife setting. I always print about 4-5 physical shirts to put on staff to test if customers ask about them before sending a big order to print. Sometimes I will even just post a mockup and take orders in before sending to print to avoid overproduction.

Merchandise 419

Merchandise Sports Social Media Seasonal Menu 419

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. The people that answer the phone for takeout orders are now your frontline for customers.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Restaurant Business

APRIL 9, 2025

Kiosks can also ease labor burdens if utilized as the primary tool for customer orders. But kiosk ordering goes beyond labor saving. A Technomic Ignite Consumer report found a significant increase in average checks at both quick service and fast casual establishments.

Take-out 205

Take-out Technology Fast Casual Inventory 205

Modern Restaurant Management

MAY 16, 2025

Clear signals (verbal or non-verbal) between the kitchen, servers, and hosts help reduce wait times and missed orders. In one report, more than 60 percent of restaurant leaders rated their order accuracy as “mediocre” or “weak”, which is a sign that internal miscommunication and process gaps are still common.

Front of House 251

Front of House Communication Back of House Fast Casual 251

Modern Restaurant Management

JULY 11, 2023

Today, nearly 60 percent of adults expect to use their phones to access key restaurant features, including ordering food. And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations. QR code ordering also improves order accuracy, leading to fewer mistakes and less food waste.

Customer Experience 316

Customer Experience Ordering Customer Service Online Ordering 316

Modern Restaurant Management

MAY 30, 2025

This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

NOVEMBER 19, 2024

It’s easy to assume that a single diner is not going to bring as much revenue (or tips) to the table, but solo diners also have great flexibility in what they choose to order and the pace at which they dine. Cultivating a Personalized Experience and Welcoming Environment Casual dining or fine dining? Cuisine type?

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

MARCH 11, 2022

In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. Increased Emphasis on Online Ordering. Former competitors are now part of the same umbrella company.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. Just as one issue seemed fixed, another presents itself.

Franchising 492

Franchising Franchise 2022 Fast Casual 492

Goliath Consulting

MAY 26, 2025

Todays diners scroll before they order, and your restaurants social media presence can make or break their decision to visit. A trendy, fast-casual spot will likely need very different content than a fine dining experience. Thats where a skilled content creator comes in. But not all creators are the right fit.

Hiring 221

Hiring Social Media Fast Casual Email Marketing 221

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. 200 online orders a month with one to two people. .

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

SEPTEMBER 27, 2023

percent) than they do in casual restaurants (16.5 Takeout tips are down : Tips for online orders and delivery dipped slightly, falling from 8.83 Diners are going out more often : People are dining out more frequently at both fine dining and fast casual restaurants, with the total number of transactions rising 3.60 percent to 8.07

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

SEPTEMBER 30, 2024

At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Better Order Accuracy Equals More Satisfied Customers If a customer has a good experience at a restaurant, it will influence their decision to return.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

FEBRUARY 7, 2025

This is especially important to 90 percent of fine dining operators and 87 percent of casual dining operators. Delivery is driven by convenience, technology and promotions, with 82 percent of consumers, including 89 percent of millennials, expressing a strong interest in ordering delivery more often if their finances allow.

Definition 283

Definition Loyalty Program 2025 Fine Dining 283

Modern Restaurant Management

JUNE 5, 2020

As consumers have come to rely on their cell phones in virtually every aspect of their lives, restaurants should consider letting guests order via mobile rather than at a counter. Contactless Ordering. This can be done by making interactive menus available online or in an app. Contactless Payments.

Fast Casual 521

Fast Casual Online Ordering Cash Management Mobile Ordering 521

Lavu

MAY 30, 2025

Order and pay at the table technology is emerging as a game-changer, allowing guests to browse the menu, place their order, and complete paymentall from their smartphone or a tablet, without waiting for staff. Then, you might want to consider offering order and pay at the table technology.

Ordering 78

Ordering Mobile Ordering Fast Casual Online Ordering 78

Modern Restaurant Management

JULY 15, 2021

In this episode of The Main Course , host Barbara Castiglia talked with Alex Canter, CEO of Ordermark, which helps restaurants increase efficiency and grow profits by aggregating mobile orders across all of the major online-ordering services into a single dashboard and printer.

Front of House 493

Front of House Fast Casual Mobile Ordering Fine Dining 493

Modern Restaurant Management

APRIL 1, 2024

While 38 percent of the survey’s 1,600 respondents report spending less on dining out—with plans to continue curbing spending across all channels—families are bucking the trend by ordering from restaurants more frequently and in larger quantities. Delivery services are another area where families are leading the charge.

Catering 486

Catering Fast Casual 2024 Customer Service 486

EATER

MARCH 20, 2025

Okay, so his menu still has Beginnings, which he says are more casual bites meant to be eaten with your hands and with a cocktail. As servers explain, these are more categories than orders, and every table should be sharing everything. Beginnings is more casual than appetizers to Wu-Bower, setting the tone that service will be fun.

Food Order 304

Food Order Menu Casual 2023 304

ChowNow

MAY 23, 2025

Restaurant type: Whether you run a fine dining, fast casual, or quick service concept plays a big role in potential margins. Keep them too low, and youre losing your net profit margin every time someone orders. Drive more direct orders Make it easy for customers to order straight from your website or mobile app.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

7 Shifts

OCTOBER 28, 2024

For example, if you run a social media campaign or pay for online ordering integrations, all of these contribute to your overall marketing expenses. Imagine you own a café, and you’ve just run a campaign to boost your online ordering. You spent $800 on Facebook ads and in-store promotions over a month.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

APRIL 9, 2024

While consumers might seek culinary experiences they can’t have at home, they have vastly different expectations for how they engage – whether via phone, app ordering, third-party take-out, or dining in, they want the same seamless interactions they’ve come to expect in all areas of their lives. ” It gets better.

2024 508

2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

MAY 9, 2025

In cities like New York, you’ll find eateries that mirror the bistro’s casual sophistication, while Tokyo’s intimate wine bars reflect a similar ethos of warmth and simplicity. Similarly, the rise of casual fine dining echoes the bistro’s knack for blending refinement with accessibility.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

OCTOBER 26, 2021

Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. In fact, according to a report by Bluedot , 86 percent of respondents surveyed said they have ordered directly from a restaurant app since the start of the pandemic.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

OCTOBER 20, 2021

” Delivery saw the biggest difference between current and future use: 29 percent said they planned on ordering delivery “less or much less” in the future, compared to just 14 percent responding “more or much more.” Breakfast and casual eateries/coffee shops can be optimistic. Why Breakfast Is Back.

2021 539

2021 Dine-in Customer Service Casual 539

Modern Restaurant Management

MAY 7, 2021

We’ve been crayon pros for over 30 years, ever since we started partnering with the fast-growing casual dining restaurant chains of the 90s. Read on to learn more about crayons—the unsung heroes of casual dining. They are easily ordered, shipped and stored, and have a long shelf life. How do crayons save the day?

Fast Casual 493

Fast Casual Fine Dining Casual Consumer Goods 493