The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. Why Should You Integrate Automated Order Taking?

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Ordering Online Ordering Mobile Ordering Loyalty Program 52

Lavu

MARCH 25, 2020

In recent years, fast-casual establishments have dominated the restaurant industry. Fast-casual restaurants are adapting to meet the demand of their customers. With fast-casual restaurants popping up all over the United States, many restaurant owners are eager to get on board. However, in 2016 this is beginning to change.

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Fast Casual Casual Point of Sale Online Ordering 60

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. For fast-casual and quick-service restaurants—no more lines.

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2021 Front of House Social Media Back of House 370

EATER

OCTOBER 5, 2020

I’d eaten my fair share of “barbacoa” at Chipotle, where its shredded-beef burrito was my splurge order. But as we reckon with the complicated intersection of social and political structures behind food, we have an opportunity to demand a very different future for fast casual. I thought I did. But the stakes are now higher than ever.

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Fast Casual Casual Food Order Consumer Goods 143

Foodable

APRIL 29, 2021

The Fast Casual Nation podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurateurs who work in one of the fastest-growing segments of the restaurant industry. Fast casual chicken concepts have exploded in popularity in recent years.

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Fast Casual Casual 2017 Online Ordering 97

Mad Mobile

FEBRUARY 16, 2024

A 2022 Deloitte Study found that consumers spend an incredible 20% more when ordering through technology like tableside ordering , online menus, and handheld POS devices. Implementing QR code ordering is one of the fastest ways to quickly implement digital ordering. Fortunately, working with them is simple.

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Ordering Loyalty Program Social Media Mobile Ordering 40

Foodable

MARCH 3, 2021

The Fast Casual Global virtual event features the rising stars, executives, and innovators in the fast casual restaurant sector. This event series will present some of the most sought after research and insights driving fast casual restaurant business growth and innovation.

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Fast Casual Casual Point of Sale Online Ordering 52

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. The data finds consistent consumer behavior across both restaurant categories signalling the distinctions between fast food and fast casual restaurants are quickly evaporating.

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2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

JUNE 5, 2020

As consumers have come to rely on their cell phones in virtually every aspect of their lives, restaurants should consider letting guests order via mobile rather than at a counter. This can be done by making interactive menus available online or in an app. Contactless Ordering. Contactless Payments. Contactless Receipts.

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Fast Casual Online Ordering Cash Management Mobile Ordering 208

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. casual dining vs. fine dining). Streamline ordering processes: Implement efficient ordering systems, such as tablet-based or mobile ordering, which allow customers to place their orders directly with the kitchen or bar staff without relying on a server.

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Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. The people that answer the phone for takeout orders are now your frontline for customers.

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Customer Experience Fast Casual Customer Service Mobile Ordering 239

Modern Restaurant Management

JULY 12, 2023

Key takeaways include: More than half of consumers surveyed (51 percent), felt that independent restaurants have been impacted the most by not having enough staff to take orders, cook food, and handle deliveries – followed by major chains (36 percent) and mid-sized regional restaurants (14 percent).

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Customer Experience Food Order Fast Casual Consumer Goods 167

Modern Restaurant Management

SEPTEMBER 21, 2023

When it comes to attracting customers to restaurants, local SEO is crucial and can optimize their online presence to attract more local customers. Use Local Links : Include links to other local sites and directories to help establish your online presence in your local community. What Is Local SEO? More on this in the next topic!

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SEO Website Management Email Marketing Online Ordering 203

Modern Restaurant Management

FEBRUARY 17, 2023

By restaurant category: 50 percent reported using quick-service restaurants “more” or “much more” 36 percent increased visits to full-service restaurants 39 percent increased visits to casual eateries 39 percent increased visits to breakfast restaurants So who are these frequent users? Lean on technology.

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Loyalty Program Mobile Ordering Customer Service 2022 188

Modern Restaurant Management

JUNE 27, 2022

Many restaurants toss a paper menu into every takeout order, but try posting a QR code near your register instead. Fast casual eateries that have seat-yourself service are perfect candidates for the QR code menu. Try an Online Form Builder. Check Your Website’s Hosting Software.

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Online Ordering Customer Service Fast Casual Recycling 203

Restaurant Clicks

APRIL 9, 2021

Known as the Neighborhood Neapolitan Pizza restaurant, Pupatella is a casual pizza place that currently offers outdoor dining. Order your pizza or make your reservation early for Pupatella. Order Online. Order Online. Order Online. Order Online. Two unique pizzas to try?

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Online Ordering Casual Food Order Dine-in 158

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

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2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

JULY 20, 2021

Visits, online or physical, at morning meal, which includes the breakfast and A.M. COVID-19 triggered an increase in remote, app-based ordering in the US On Premise. More than two thirds (69 percent) of consumers say it is still their preferred method, compared to 9 percent who want to order through their phone.

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2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

FEBRUARY 22, 2022

Restaurants were already getting more high-tech before the COVID-19 pandemic hit, but once it did, adoption of solutions including contactless ordering and payment methods became a matter of survival, in more ways than one. Improving the Employee Experience. Doing More with Less.

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2022 Hospitality Online Ordering Customer Experience 194

Modern Restaurant Management

APRIL 1, 2020

Since most major QSR and fast casual concepts have already made significant investments in boosting their digital and off-premises offerings, many brands have the infrastructure in place to succeed but are looking for ways to keep up with the increase in demand. Because patrons are not able to dine out, call-ahead orders have increased.

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Technology Healthcare Social Media Mobile Ordering 189

Modern Restaurant Management

JULY 22, 2021

Online Ordering Will Continue to Thrive. Customers will continue to do so because they have grown to enjoy the process including selecting their favorite dishes peacefully online and using contactless payment systems while not having to stress over face masks and personal space disruption. After all, comfort comes first.

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Allergens Fast Casual Online Ordering Food Safety 208

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 So what’s next?

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Delivery Kitchen Safety Social Media Online Ordering 168

Modern Restaurant Management

DECEMBER 16, 2020

“The challenge – and opportunity – for those in the Casual/Midscale category is to be more nimble so that they can also pivot quickly in response to changing circumstances. The company reviews the increase in online search activity for a brand or product in the minutes following an ad airing.

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Fast Casual Advertising Casual Online Ordering 145

Modern Restaurant Management

OCTOBER 26, 2021

Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. In fact, according to a report by Bluedot , 86 percent of respondents surveyed said they have ordered directly from a restaurant app since the start of the pandemic.

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Mobile Ordering Fast Casual Download Customer Experience 218

Restaurant Clicks

DECEMBER 30, 2021

The food scene here also has excellent dishes to offer tourists and locals looking for a tasty meal in a casual, comfortable atmosphere. Daigo Hand Roll Bar is a small market stall where perfectly simple sushi rolls are rolled by hand to order. Order Online. Order Online. Order Online.

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Fine Dining Fast Casual Online Ordering Front of House 111

Foodable

MARCH 3, 2021

The Fast Casual Global virtual event features the rising stars, executives, and innovators in the fast casual restaurant sector. This event series will present some of the most sought after research and insights driving fast casual restaurant business growth and innovation.

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Fast Casual Casual Fine Dining Technology 52

Restaurant Clicks

SEPTEMBER 19, 2021

With a casual dining atmosphere complete with communal dining tables, Texas Jack’s Barbeque creates the full family dining vibe that all barbeque restaurants strive to. While we would go just for their Macaroni and Cheese side, be sure to order their Pulled Pork Shoulder – you won’t regret it! . Order Online.

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Food Truck Food Online Ordering Casual 104

Restaurant Clicks

DECEMBER 21, 2021

Order Online. The Annex Kitchen is a modern and casual Italian restaurant that has an inviting atmosphere. It’s a classic American restaurant that’s casual and features sports memorabilia on the walls. I noticed they had fried shrimp on the menu, and I couldn’t resist an order as my side dish.

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Front of House Online Ordering Casual Sports 119

Restaurant Clicks

SEPTEMBER 16, 2021

Order Online. Order Online. There, you can order the chef’s top pick sushi roll dating back to 2017. Order Online. Order Online. The interior is casual. Order Online. It has a massive patio at the front and warm Japanese-inspired wooden decor inside.

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Online Ordering Back of House Front of House Fine Dining 109

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint and accompanying webinars are available on the company’s “Make it Now” online platform, designed to provide operators resources and solutions to help them adapt to changing industry needs.

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Front of House Back of House Online Ordering Kitchen Safety 208

Modern Restaurant Management

JUNE 23, 2022

Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. Robotics – A recent BostInno article included this video of Alfred the Robot making salads at BONAPITA, a fast-casual Mediterranean restaurant in West Roxbury, MA.

Food 189

Food Food Safety Front of House Fast Casual 189

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Restaurant Clicks

DECEMBER 16, 2021

Every time I stop by, I order a large pizza with half pepperoni and half buffalo. Order Online. Order Online. Order Online. Although just a counter-order restaurant, Russ Pizza’s regulars have remained faithful since childhood. Order Online. Order Online.

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Online Ordering Small Business Dine-in Customer Service 113

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. A KDS streamlines communication between front and back of house to ensure timely and accurate order prep. Loyalty Perks.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

LevelUp

OCTOBER 14, 2019

Since 2014, online ordering for pickup and delivery has grown 300% faster than dine-in traffic. In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. Now, it is crucial that quick-serve and fast-casual restaurants offer the ability to order online.

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Seating Ordering Mobile Ordering Loyalty Program 66

Restaurant Clicks

OCTOBER 9, 2021

Order Online. Order Online. The setting is festive, but you can also enjoy a casual date as well. Order Online. Feby’s was a great place to stop by and enjoy fine dining with a casual feel. Order Online. The Lobster Parmesan and Calamari are also spectacular.

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Back of House Fast Casual Front of House Online Ordering 147

Modern Restaurant Management

SEPTEMBER 21, 2021

According to Technavio , innovation and customization are the main growth drivers in the fast-casual restaurant category in the United States. From an operational standpoint, customization can be challenging – especially with digital orders. One team member assembles the order. How do you juggle the inevitable mix-ups?

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Dietary Restrictions Online Ordering Customer Experience Fast Casual 189