Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? percent of all bookings for Valentine’s Day so far this year, up from 7.2

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2024 Fine Dining Book Reservations 221

Modern Restaurant Management

APRIL 24, 2025

Mother’s Day reigns queen as the largest dining-out holiday of the year, with Americans projected to spend around $35.7 Diners are booking their tables well in advance, turning “no reservations available” into a badge of honor that signals high demand and exclusivity. billion on celebrations this year.

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License Fine Dining Customer Experience Dine-in 252

Modern Restaurant Management

AUGUST 23, 2021

The following principles are adapted from the author’s new book, Leading the Customer Experience. Innovation, the late Peter Drucker pointed out in his landmark book, The Discipline of Innovation, is the “effort to create purposeful, focused change in an enterprise’s economic or social potential.”

Innovation 493

Innovation Fine Dining Website Management Coaching 493

Modern Restaurant Management

MARCH 25, 2024

If someone asks a writer how to write a book, it may be discouraging to begin answering the question, but if the aspiring writer already has half a novel, it's easier to read what they have and help them go from there. We want to one day dine at those restaurants. I've found that to be the case with our lawyers, as well.

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Fine Dining Seating Restaurant Law Small Business 221

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Booking an in-person reservation was a much more immersive experience. meal delivery consumer spending.

Online Ordering 472

Online Ordering Management Point of Sale Management 472

Modern Restaurant Management

APRIL 14, 2025

Along the way, she reveals what goes on behind New York City’s fine dining scene, while dealing with harassment, and gaslighting before her journey of healing and self-recovery. It was included in my proposal, so it was always part of the mission statement of this book. Those people are free to write their own books.

Book 221

Book Food Safety Fine Dining Magazine 221

EATER

AUGUST 10, 2022

Somewhere between “Dora the Explorer” and “No Reservations,” Sarah Thomas’s book series “Kalamata’s Kitchen” introduces kids to global cultures through food In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Sarah Thomas, author of Kalamata’s Kitchen.

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Book Food Back of House Food Order 246

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

EATER

FEBRUARY 18, 2025

Maru The UNESCO-listed iconic Galle Fort houses a bunch of phenomenal dining spots, but Maru tops the list. Downstairs, co-owner Shana and her mother Dinali Dandeniya (central figures in the citys dining scene) run Kumbuk, a beloved cafe, serving spicy jackfruit burrito bowls and turmeric-battered fish and chips.

Hotels 284

Hotels Seasonal Menu Back of House Small Business 284

EATER

JUNE 4, 2024

Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. Even a casual corner bistro can easily book up. As more restaurants have moved to online bookings, many also require a credit card deposit as a defense against no-shows.

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Fine Dining Reservations Seating Online Ordering 306

SpotOn

JULY 22, 2024

Full service restaurant concepts fall into two broad categories: casual dining and fine dining. Casual and fine dining restaurants offer different menus and experiences to guests and require different expertise and operational knowledge for success. Fine dining concepts don't have to be formal.

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Fine Dining Casual Fast Casual Dine-in 98

Culinary Cues

JULY 15, 2024

If you want to operate a Michelin recognized fine dining restaurant, then spend time in New York, San Francisco, Chicago, and Miami and volunteer to work there for a few weeks polishing forks. There’s plenty of room for excellence in business – mediocrity is already over-booked. Make this your benchmark.

Leadership 472

Leadership Food Truck Employee Relations Training 472

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. One of my fine dining clients did not do this charge this year on New Years and cut off reservations at 140. Ten years ago, this was a practice in the big cities like New York, Chicago, and Los Angeles.

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Reservations Fine Dining Pricing 2024 474

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. In fact, with apps like Caviar, you can have fine dining in your living room while you binge your favorite series. Simplified Menus. Ghost Kitchens. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Ignoring compliance can lead to fines, bad press, or even shutdownsso having clear protocols in place is mandatory.

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Operations Management Management Front of House 195

ChowNow

MAY 16, 2025

A great dining experience starts long before someone walks through your door. 77% of diners visit a restaurants website before they dine in or order takeout or delivery. The best restaurant websites use high-quality images to showcase not just the food, but the feeling of dining there. One clear button = one clear path.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Culinary Cues

JULY 27, 2022

Like a fine wine we are a blend of different flavors that through experience reflect a perfect mix – each flavor has a role to play and is introduced in the right proportion to create that signature. This is what makes us unique as cooks, this is what builds our signature that appears on a menu.

Influencer 440

Influencer Fine Dining Travel Book 440

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. A packed dining room is great, but without the right system, long wait times and disorganized seating can lead to frustrated customers and lost business. Reservation and table management apps.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

EATER

MAY 16, 2025

I do have concerns if it even feels right to have this fine dining or special experience restaurant at this price point when theres still so much suffering, Silver wonders. No server who has lost a loved one needs to relive that trauma every time they step out into the dining room. Its very difficult for us, Silver explains.

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Tourism 2024 Small Business 2025 225

Culinary Cues

MAY 20, 2024

His book: Le Guide Culinaire boasted 5,000 recipes, some of which were not his, but were protected historically for their excellence. He would spend endless hours trying to figure out how to re-create the experience of in-house dining through home delivery.

Hotels 341

Hotels Front of House Fine Dining Back of House 341

Culinary Cues

SEPTEMBER 1, 2023

How powerful is a complete dining experience and what exactly is it? An owner for whom I worked years ago referred to it as the Total Dining Experience and I have held on to this concept ever since. Is your ventilation system designed to push positive kitchen odors to the dining room or outside the entrance?

Fine Dining 409

Fine Dining Dine-in Front of House Design 409

EATER

JANUARY 28, 2021

With indoor dining still not an option in much of the country, hotel restaurants are using empty rooms as private dining suites There are few restaurants Hector Tamez frequents more than Uni , the izakaya located in Boston’s boutique Eliot Hotel. Why not briefly fill rooms by offering an exclusive evening of private pandemic dining?

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Hotels Fine Dining Dine-in Front of House 344

Modern Restaurant Management

NOVEMBER 10, 2021

Ready to make up for lost time during lockdown, bookings jumped by a staggering 300 per cent. Special occasion fine dining is also set to make a comeback, with people eager to get out and start celebrating key occasions again after a year of home cooking and restaurant meal kits. Brits are planning to get spending too.

Hospitality 444

Hospitality Tourism Sustainability Travel 444

ChowNow

FEBRUARY 12, 2025

Seasonal Menus & Event Announcements If you roll out seasonal dishes, holiday specials, or themed dining experiences, let your audience know in advance. Your restaurants physical space offers plenty of chances to capture customer emails without disrupting their dining experience. Ask your existing customers.

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Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. 1 ● Come one, come all – While solo dining is up 10 percent YoY, group dining is also having a moment: parties of 6+ are up 8 percent YoY.2

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal."

2023 508

2023 2022 Consumer Goods Point of Sale 508

EATER

SEPTEMBER 9, 2024

Baking is full of mistakes, but it’s a rare baking book that tells you why, and in doing so encourages you to try, try again. Nahid Joon is alive in every page of this book. There is not much new or innovative in this book, but there is a whole lot of delicious nostalgia.

2024 352

2024 Book Influencer Take-out 352

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 397

Management Management Email Marketing Point of Sale 397

ChowNow

APRIL 11, 2025

Slim and stylish is fine, but in a restaurant, function beats form every time. For guests, its a smoother customer experience and more in line with what theyve come to expect from modern dining. Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

7 Shifts

AUGUST 20, 2024

However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. Tracking and implementing strategies to improve this metric will allow you to maximize your dining space and generate more revenue.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

EATER

OCTOBER 26, 2020

Closures: Callie Speer’s cool downtown diner Holy Roller in Austin; and fine dining gem Tarsan i Jane and trailblazing organic restaurant Tilth in Seattle. curfew on indoor dining. . curfew on indoor dining. One of California’s largest counties, which includes Palm Springs, closed indoor dining. Barry Brecheisen.

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Fine Dining Seasonal Menu Dine-in Back of House 331

EATER

JULY 11, 2022

Between the return of long lines for pastries and increasingly impossible-to-snap-up bookings, the tables are hot, once again. According to data from Yelp , searches for reservations in the first quarter of 2022 were up 107 percent compared to the same period in 2021, and interest in indoor seating is significantly outpacing outdoor dining.

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Front of House Reservations Fine Dining Back of House 246

EATER

AUGUST 29, 2024

Amy Besa surveils the Purple Yam dining room on the Wednesday evening of its final week of service. Dining at Purple Yam marked a turning point in Punla’s interest in Filipino food. Working in fine dining at the time, “I was like, I don’t really know how to cook my own culture’s food ,” Punla says. has grown full.

Food 336

Food 2009 2006 Fine Dining 336

Modern Restaurant Management

DECEMBER 4, 2019

In these cases, it’s more important than ever to use every design trick in the book to help visitors understand your fare and what they can expect. Establish Your Atmosphere. Keep Your Sign Looking Fresh.

Consumer Goods 418

Consumer Goods Front of House Design Customer Experience 418

Culinary Cues

SEPTEMBER 14, 2023

So, when you view a drawing, painting, or sculpture; listen to a piece of music; watch a movie or view a play; or read a book – you are encouraged to feel what the artist feels. Chefs and cooks may avoid walking through those swinging doors into the dining room because they fear that vulnerability. This is emotionally draining.

Employee Relations 449

Employee Relations Training Take-out Fine Dining 449

7 Shifts

FEBRUARY 15, 2022

So he created a universal training manual, his book— The Surprise Restaurant Manager. Carl Orsbourn and Meredith Sandland wrote the book on the future of restaurants. As part of his research for the book, co-author Carl Orsbourn took the driver's seat—of a DoorDash vehicle. Listen to Rachael Nemeth's episode here.

Social Media 448

Social Media Hiring Website Management Hospitality 448

EATER

SEPTEMBER 29, 2023

Martha Cheng Hy’s Steakhouse was synonymous with Calgary dining in the 1950s, but as Canadian tastes have changed over the decades, a Waikīkī offshoot has become a time capsule of the iconic original It wasn’t long after opening in downtown Calgary in 1955 that Hy’s Steakhouse became synonymous with Alberta food culture.

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Back of House Fine Dining 2011 Dine-in 321