Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. One great thing about the online delivery market is that it produces massive amounts of data. Heloise Blaure, founder of HomeKitchenLand.com.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

ChowNow

MAY 16, 2025

A great dining experience starts long before someone walks through your door. If your site is clunky, hard to navigate, or missing basic features like a prominent online ordering button, your potential customer will bounce because diners have little to no tolerance for friction or confusion when theyre looking for food.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. For restaurant owners, this structure means much lower overhead costs, no service staff, using ghost -kitchen POS system, and delivery-only ordering. Simplified Menus.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal. Also, look for a tablet that has a strong battery life.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. Like digital ordering, carry-out, delivery, and drive-thru were also growing before the pandemic. Carry-out ended 2020 holding 46 percent of off-premises order share. Restaurant Resiliency.

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. For Gen Z in particular, easy online ordering and the use of social media as a restaurant discovery tool have become the norm.

2025 221

2025 Loyalty Program 2024 Back of House 221

EATER

AUGUST 31, 2022

Any fine dining restaurant should look at this bathroom as aspirational.”. That’s what we mean when we say ‘fine dining,’” read the restaurant’s Instagram post. In the age of the internet, things like pretty grab bars aren’t hard to find; they just require a little thought, he adds. We got what you need.

Fine Dining 361

Fine Dining Brewery Kitchen Safety Small Business 361

Modern Restaurant Management

SEPTEMBER 11, 2020

Conducted in partnership with Teneo via online surveys between June 22 and July 2 in Florida, Washington and New York, the results offer insight into how the pandemic has impacted restaurants, how operators have adapted and what will bring diners back through their doors. COVID-19 Impact on Restaurants. Innovating During COVID-19.

Fine Dining 507

Fine Dining Fast Casual Innovation Employee Relations 507

7 Shifts

OCTOBER 21, 2021

A fine-dining restaurant with an emphasis on ingredients may present the menu simply, with descriptions of where the ingredients are from. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. Pub or Bar. Menu design.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

JULY 14, 2020

Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining. Leverage two-way SMS to notify diners of order status updates from ConnectSmart Kitchen, including when the order is complete – allowing for no-contact pickup.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

7 Shifts

JULY 1, 2024

Running a bar is a lucrative business, proven by the fact that this industry is estimated to be valued at a whopping $36 billion in 2024. While this could be a rewarding venture, opening a bar is not exactly the same as opening a food business. How profitable is a bar?

Bar 221

Bar License Food Supply Restaurant Law 221

7 Shifts

JULY 12, 2024

Full-service restaurants Full-service restaurants offer a complete dining experience with table service. Customers sit down, order from a menu, and are served by waitstaff. This type of restaurant can charge higher prices for their meals because of the full dining experience and quality service.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

EATER

JUNE 4, 2024

Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance.

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. online recipes. ” Tastewise Data. social interactions, and 1.2M

Serving 517

Serving White Paper Food Recycling 517

SpotOn

JULY 22, 2024

Full service restaurant concepts fall into two broad categories: casual dining and fine dining. Casual and fine dining restaurants offer different menus and experiences to guests and require different expertise and operational knowledge for success. Fine dining concepts don't have to be formal.

Fine Dining 98

Fine Dining Casual Fast Casual Dine-in 98

Modern Restaurant Management

JUNE 1, 2020

In New York, California and Illinois, even as the on-premise space remains closed (for in-outlet dining/drinking), sales velocity continues to improve week-over-week, as both the market and consumers continue to adapt to the new trading style. Consumer demand is strong in states that have started reopening to dine-in. While only 2.3

2020 324

2020 Food Safety Online Ordering Point of Sale 324

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Yelp's Economic Impact Report. Diners are Ready, but Concerned.

2020 450

2020 Travel Food Safety Consumer Goods 450

7 Shifts

AUGUST 12, 2020

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Identify your audience Whether you’re running a lunchtime hotspot in the financial district or late-night takeout joint by bars and venues, knowing your customers is critical. What are they ordering?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchise 450

Franchise Franchising Leadership Beverage 450

Modern Restaurant Management

JANUARY 16, 2020

What menu inspiration will chefs use as they create new and fine tune traditional favorites? It is rich in essential vitamins and fiber and is a plant based tasty ingredient on coffee bars, ice creams, savory dishes to add creamy texture and more! What will inspire event themes and design in 2020? Cake Balloon Station.

Events 558

Events Catering 2020 Outdoor 558

Lavu

FEBRUARY 28, 2025

Customer Insights : Track orders, dietary preferences, and trends. POS systems are transforming dining by making personalized experiences easy and efficient. These systems track customer behavior, such as how often they order and their specific preferences. Real-Time Updates : Adjust menus instantly for accuracy and relevance.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

Modern Restaurant Management

JUNE 28, 2024

The main takeaway: It’s led to higher prices and lower foot traffic at many of the state’s dining establishments. With customers seemingly viewing dining out a luxury, restaurants that can differentiate themselves in terms of quality and value will have a competitive advantage.”

2024 294

2024 Mobile Ordering White Paper Food Order 294

EATER

FEBRUARY 28, 2022

NFT restaurants are dining clubs for the metaverse. The image is still widely available online, so it’s unclear, besides the obvious PR grab, why there’s a need to authenticate a digital version of it. Plans include a cocktail lounge, fine dining restaurant, intimate omakase room, and outdoor space.

Fine Dining 345

Fine Dining Dine-in Customer Experience Food Supply 345

The Restaurant Group

APRIL 12, 2025

How It Works in the Restaurant Business In the restaurant biz, influencers share their dining experiences, spotlighting your culinary delights to their audience. Is it more foot traffic, increased online orders, or heightened brand awareness? Bar’s Cocktail Creation Contest with Influencers : Increased evening patrons.

Influencer 78

Influencer Marketing Social Media Food Truck 78

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Door Dash Shared Kitchen. ?

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

EATER

FEBRUARY 1, 2022

Telly Justice and Camille Lindsley are creating a blueprint for fine dining’s queer future with their upcoming New York City opening, HAGS The dining room at 163 First Avenue in New York’s East Village is barely big enough to fit two people standing side by side.

Fine Dining 246

Fine Dining Front of House Dietary Restrictions Back of House 246

EATER

JULY 15, 2020

His San Diego-based restaurant group Consortium Holdings consists of 15 bars and restaurants across the city, and one bad review doesn’t feel like enough to sink his business the way it used to. Even with Tafazoli’s dining rooms closed, reviews have continued to trickle in. “It It’s impossible to not go down this really dark hole.”

Employee Relations 313

Employee Relations Fine Dining Take-out 2012 313

Modern Restaurant Management

DECEMBER 19, 2023

This past year has shown us the invaluable difference that a warm and welcoming dining experience can make for customers, who are increasingly choosing establishments that go the extra mile in offering hospitality. – Christine Barone, President, Dutch Bros. – Joe Hand Jr.,

2023 294

2023 Front of House Customer Experience Customer Service 294

EATER

DECEMBER 6, 2022

Capital-T Trends have had the space to take root as customers crowded into dining rooms and traveled around the country, bringing their excited energy with them to red-sauce Italian joints, vibey supper club-inspired spots, and so many pop-ups turned full-fledged restaurants. Hillary Dixler Canavan. Nashville, Tennessee. Danielle Del Valle.

2022 246

2022 Fine Dining Dine-in Food Truck 246

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

Catering 251

Catering 2024 2023 Guest Recovery 251