7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Focused training also speeds up the onboarding process.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

SEPTEMBER 16, 2021

You won't be able to refer to your previous restaurant opening playbook and follow it to the letter. The benefits of this decision include relying on a proven business model, which will ease the opening and operating process, as you'll be able to refer to what worked (and what is working) at your original location. Table of Contents.

Management 370

Management Management Document Hiring 370

7 Shifts

OCTOBER 31, 2022

You'll have a document to reference during the planning or opening of your restaurant. A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Table of Contents.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

SEPTEMBER 10, 2021

They provide insights into business strategy, guide business decisions, and are a reminder of why you started. If mission statements are that important, you'd think more restaurateurs would spend time creating theirs. Unfortunately, not all restaurateurs recognize the value of a well-thought-through mission statement. The result? The good news?

Customer Service 370

Customer Service Fast Casual Customer Experience Back of House 370

EATER

NOVEMBER 29, 2021

Shared lodging like bed and breakfasts, boarding houses, and room rentals are falling out of favor, replaced by contactless, host-less vacation rentals. I, however, came back with boiled eggs. But at what cost? They weren’t packed away in the cargo hold; they were plastered in my memory.

Back of House 290

Back of House Travel Website Management Hotels 290

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. That's why restaurateurs rely on restaurant operations. Table of Contents. What does it mean?

Operations 363

Operations Inventory Hiring Customer Service 363

EATER

DECEMBER 15, 2021

Lots of the houses had little trains you could take [through the cellars] that were reminiscent of something you would have seen at Disney World,” remembers Christian Holthausen, a French-American strategic consultant in the wine & spirits industry, of his early career in Champagne in the 1990s.

Back of House 290

Back of House Tourism Hotels Vineyard 290

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

7 Shifts

MAY 27, 2021

A rotating shift refers to the change from one shift to another – for example, an employee might work the lunch shift on Mondays in one month, but rotate to the Monday dinner shift in another month. Restaurant schedules shuffle all the time. Table of Contents. What is a Rotating Schedule? What is a Rotating Shift? Fixed Versus Rotating.

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

MAY 11, 2022

Still, it's helpful for your team to share an understanding of which shifts commonly refer to which hours. Here are some different reference points to establish the hours and length of in your restaurant. Table of Contents. What is a Swing Shift? How Swing Shifts Are Used in Restaurants. Schedules and Patterns. Examples by Role.

Restaurant Law 370

Restaurant Law Reference Tip Distribution Back of House 370

EATER

APRIL 8, 2021

For many organizations, the first step in dealing with pandemic shutdowns was just to help their participants and alumni get through the initial weeks On the evening of Saturday, March 14, 2020, the staff at Café Momentum served only seven diners. Café Momentum is more than just a restaurant, though. The year had started off strong. Several U.S.

Training 312

Training Café Kitchen Safety Back of House 312

7 Shifts

AUGUST 15, 2022

Are you a restaurant owner looking for question to ask potential candidates? Check out this blog and video on the top 9 interview questions to ask as an owner. There are a lot of jobs available in the restaurant industry. But there's one thing between you and the role you want: the interview. Plus what kind of questions to ask the interviewer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

EATER

JUNE 22, 2023

Dina Ávila /Eater In Zoë Kanan’s cake, a recently reappraised dairy product meets the bright tang of lemon The one item you could always count on in my house growing up was a big tub of cottage cheese. My vegetarian mother has had a lifelong love affair with the stuff, using it as a quick and filling source of protein on a near-daily basis.

Back of House 246

Back of House Front of House Take-out Advertising 246

EATER

MARCH 7, 2023

To the north, you have the Kelly Miller housing projects, where about 94 percent of residents are below the federal poverty limit and most are unemployed,” says James, who worked as the farm programs manager at Common Good City Farm until early January. “To It hasn’t been an easy few years for farms using the pay-what-you-can model.

Marketing 298

Marketing Loyalty Program Pricing Back of House 298

7 Shifts

NOVEMBER 3, 2021

When you think about issues that arise in your restaurant that could cost you significant amounts of money, what first comes to mind? If you're like most restaurateurs it's things like theft (both time and material), lawsuits, spoilage, or staff turnover. Table of Contents. The cost of restaurant cybersecurity. The cost of restaurant cybersecurity.

POS 370

POS Audits Loyalty Program Information 370

EATER

SEPTEMBER 1, 2020

Started in 2014 by Oakland artist and entrepreneur Keba Konte, Red Bay is in many ways a response to the failings of third-wave coffee culture, which saw an increased emphasis on the quality of coffee and its sourcing, but resulted in mostly white-owned cafes and often-underpaid employees. And we’re still talking about integration.

Front of House 287

Front of House Leadership Hiring Back of House 287

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

EATER

DECEMBER 14, 2022

Jimmy Calero, the school’s vending machine stocker who grew up in the city of Cali, chimed in to back her up. The sight of Colombian kids guzzling cold Cokes on hot days is so common here that children are often referred to as “Coca-Colos.” like Ruiz — a house doesn’t feel like a home without Coke. Sophia Pappas. Claro que sí!

Food Truck 264

Food Truck Back of House 2005 Food Supply 264

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. . Takeout For Good. ” Over 200 food banks face a surge in demand for emergency food aid in the wake of COVID-19.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

EATER

SEPTEMBER 15, 2023

A photography note explains that the rustic, dimly lit scene was re-created to evoke what breakfast might have looked like in a late 1940s-era military house, built out of wood with low windows. A lot of people are really good at coming up with gorgeous new recipes that no one has ever seen before. That’s not my strong suit at all.

Food 363

Food Book Food Supply Food Order 363

Cheetah

APRIL 10, 2020

It’s important to make sure the recruiter you choose has experience when it comes to sourcing good candidates for the restaurant industry. You have immediate references. Reading Time: 3 minutes One of the main challenges for restaurant owners figuring out how to start a restaurant is hiring the right people. Craigslist. Recruiters.

Back of House 78

Back of House Hiring Recruiting Website Management 78

7 Shifts

AUGUST 29, 2019

Look into lowering ingredient cost to keep menu prices the same by sourcing less expensive ingredients or acquiring new vendors. A smaller menu means fresher ingredients, since the ingredients for the dog items aren’t sitting around waiting to be turned into a meal and aren’t taking up space in your back of house. What to do?

Menu 279

Menu Point of Sale Website Management Online Ordering 279

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

EATER

MARCH 24, 2023

A friend of mine was like, ‘You’re the only person I know with 100 cookie jars and not a single cookie in your house,’” says Mae, whose mother kept similar odds and ends — never cookies — in her collection of house-shaped cookie jars. The idea of a cookie jar is familiar and it feels nostalgic,” says Mae.

Back of House 317

Back of House Retail Food Supply Design 317

EATER

FEBRUARY 15, 2022

It’s less of a rolling motion than a pushing downward and dragging back while flicking her wrists. She moves the chiles continuously with an escobeta, a brush made from dried palm leaves, as the fire burns beneath the clay griddle in the garden of Alfonsina, the restaurant she runs with her son Jorge León on the outskirts of Oaxaca.

Back of House 246

Back of House Fine Dining Dine-in Restaurant Law 246

EATER

OCTOBER 1, 2024

The most beautiful component of the High South movement is the first-hand view we have of people creating new, dynamic concepts from ideas that originated here but embellished by their own back story,” Dighero says. Plating dishes at Conifer. All the while, the food scene has grown alongside the town. What is High South cuisine?

2011 264

2011 Food Truck Hotels Seasonal Menu 264

Perfect Daily Grind

AUGUST 10, 2020

Most specialty coffee shops offer a house blend that delivers a reliable flavour day after day. And while house blends do evolve, they generally stay the same for a period of months or years. This means that they source their coffees from a variety of different roasters. These are referred to as guest coffees.

Café 175

Café Customer Experience Back of House Customer Service 175

EATER

SEPTEMBER 11, 2024

Accordingly, “I bought this house because the kitchen was so normal,” Doiron tells me as she films herself preparing the crust for a zucchini tart. This is how Justine Doiron — 2.3 million followers on TikTok , a million on Instagram — gets her shots of sugar and salt sparkling in the sunlight. Doiron explains. “It It felt like fake cooking.”

Food 300

Food Social Media Point of Sale Book 300

7 Shifts

NOVEMBER 16, 2021

A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. At the end of the day, the goal is to make sure their employees are happy, paid fairly, and following the laws when it comes to tips.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

EATER

SEPTEMBER 7, 2022

Black Power Kitchen is as much a cooking manual as it is a manifesto of Ghetto Gastro’s decade-long mission: Seeing eating as simultaneously a form of survival and a source of luxury, Black Power Kitchen frames food as a form of love, but also a weapon — one that has long been wielded against communities like Ghetto Gastro’s in the Bronx.

Back of House 246

Back of House 2020 2016 Book 246

Touch Bistro

JULY 18, 2021

The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. Back in 2019, TouchBistro’s Annual Industry Report found that seven in 10 restaurants in the U.S. were experiencing a labor shortage. million jobs – or 12% – short of pre-pandemic levels.

Back of House 52

Back of House 2021 Front of House Cash Management 52

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Early Impact of California's Minimum Wage A new edition of The Anchor from Placer.ai, written by R.J.

2024 294

2024 Mobile Ordering White Paper Customer Service 294

Bottleneck Management

DECEMBER 7, 2020

” Secret Sauce launches as a delivery-only barbecue concept, operating out of existing City Works and Old Town Pour House kitchens around the country, and will evolve to offer pick-up and catering options in the near future. It may also be referred to as a delivery-only restaurant, virtual kitchen, cloud kitchen, etc.

Online Ordering 131

Online Ordering Back of House Food Supply Food Order 131

EATER

SEPTEMBER 9, 2024

Between now and December, cookbook publishers will churn out some 100 new titles in service of promoting better living through eating. Turn on your stoves!” they seem to shout. they seem to shout. Haul out those baking pans! Prepare to spend many hours contemplating the abyss of your Dutch oven!”

2024 352

2024 Book Influencer Take-out 352

7 Shifts

MAY 27, 2021

A rotating shift refers to the change from one shift to another – for example, an employee might work the lunch shift on Mondays in one month, but rotate to the Monday dinner shift in another month. Restaurant schedules shuffle all the time. Table of Contents. What is a Rotating Schedule? What is a Rotating Shift? Fixed Versus Rotating.

Front of House 195

Front of House Employee Relations Back of House Take-out 195

Restaurant Clicks

DECEMBER 19, 2021

Often known as the Gateway to the South, Louisville, Kentucky is also sometimes referred to as the River City and Derby City due to its proximity to the famous Ohio River and its annual Kentucky Derby races. A bustling city with a strong baseball culture, this unassuming Southern town just so happens to also have a vibrant food culture.

Dine-in 147

Dine-in Front of House Back of House Website Management 147