ChowNow

APRIL 4, 2025

Online reputation management for restaurants is all about paying attention to your restaurants digital reputationand taking steps to shape that conversation. Youre not just serving foodyoure managing impressions, experiences, and expectations, all in the digital world. Its not just monitoring reviews or checking your tags on Instagram.

Management 195

Management Management Social Media Online Ordering 195

Culinary Cues

OCTOBER 3, 2024

Nearly nine years ago, during the first twelve months of Harvest America Cues blog, one of my articles went viral attracting almost 40,000 views in one day. The article struck a nerve with its focus on A Cook’s Kitchen Laws. Since then, more than 100,000 people have read and shared that article.

Coaching 447

Coaching Restaurant Law Article Training 447

Culinary Cues

FEBRUARY 5, 2025

Every restaurant and restaurateur are struggling to figure it out how am I going to make this work? These are the places where everybody knows your name and relishes the opportunity to serve you and make your day. Theres plenty of fear and loathing going on in the restaurant business. Is this our future a place we want to be?

Fine Dining 242

Fine Dining Food Supply Recruiting Customer Service 242

ChowNow

JUNE 12, 2025

It’s like knowing how to make a schedule, do inventory, or cover a section of tables if a server calls out sick and you’re shorthanded. A lot of operators still might not do it, though, either because they underestimated how important it really is, or they felt overwhelmed by the math it takes to get accurate numbers.

Operations 195

Operations Food Supply Seasonal Menu Pricing 195

Modern Restaurant Management

JULY 13, 2020

Still taking payments the old fashion way? Joseph states that "money serves as a fomite, an inanimate vehicle by which pathogens can be spread." Worse, paper menus don’t give you the ability to change things on the fly when food items run out. You may want to consider changing. " Using single-use, paper menus?

Customer Experience 596

Customer Experience Food Safety Food Supply Technology 596

ChowNow

APRIL 4, 2025

And for many restaurants, they still serve a purpose. Lets take a closer look. That includes taking the order, processing payments, setting up delivery, and even stepping in on customer support. That includes taking the order, processing payments, setting up delivery, and even stepping in on customer support.

Ordering 195

Ordering Online Ordering Mobile Ordering Customer Experience 195

Modern Restaurant Management

DECEMBER 8, 2020

The article below covers some of the factors you should consider in your social media strategy – including what to look for when choosing the right social media platform for your restaurant’s marketing strategy. Twitter, for example, is perfect for sharing news articles, quotes, and other bite-sized pieces of information.

Social Media 520

Social Media Advertising Customer Service Article 520

Modern Restaurant Management

AUGUST 16, 2021

Looking back on my last few articles, I have focused on facts, on technology and on the hard time that we are all having hiring staff. They remind us not only that there are great people out there, but also that many of them work for us! When the chef and general manager found this out, they immediately jumped into action.

Front of House 520

Front of House Cash Management Back of House Hiring 520

ChowNow

FEBRUARY 5, 2025

After reading this article, you will realize that reviews are your most valuable online asset, and leaving them unattended is unthinkable. Check out Marqii , its a great review management tool that will help you monitor and respond to customer reviews not just on Google but other platforms like Yelp, Facebook, OpenTable, etc.

2025 221

2025 Customer Experience Customer Service Website Management 221

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. Who makes the magic happen? Fast forward to 2022.

Food 474

Food Food Safety Front of House Fast Casual 474

ChowNow

APRIL 15, 2025

Sure, instincts matter, but lets be honest, following your intuition is really just a guessing game, and eventually, a strong hunch will turn out to be a bad judgment. If your prime cost is out of whack, profitability becomes an uphill battle. Running a restaurant without tracking your key metrics is like flying blind.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

ChowNow

MARCH 21, 2025

Every successful restaurant has one thing in common: they know exactly who they are serving. Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one. Geographics: Where Are Your Customers?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

MAY 2, 2025

Running a restaurant is one of the most rewardingyet riskyventures out there. Lets take a closer look at the leading causes of restaurant failure and see how you can avoid making the same mistakes at your restaurant. Before you do anything like sign a lease or hire your wait staff, take the time to do real market research.

Email Marketing 195

Email Marketing Social Media Cash Management Leadership 195

EATER

OCTOBER 30, 2024

But when wartime sugar rations lifted in the 1940s and trick-or-treating began to take off , candy corn’s harvest colors and low cost made it the obvious choice to offer at the door. One of two things is true: either people are lying about their candy corn opinions, or tons of candy corn gets thrown out each year.

2013 293

2013 Agriculture Advertising Take-out 293

Modern Restaurant Management

SEPTEMBER 9, 2022

With people dining out less, some restaurant owners are increasingly trying to cut costs to stay afloat. This article will cover how implementing automation tools like IoT monitoring can save your business money, protect your inventory, and save time. Inflation is promptly changing the behavior of everyone.

Inventory 474

Inventory Equipment Waste Pricing 474

Culinary Cues

AUGUST 26, 2024

If you are anything like me, the anticipation of a really good restaurant experience is at the top of my list when traveling, or just taking a break from cooking at home. This is a call out to all who make, sell, and earn a living through food to self-assess and ask a basic few questions: 1. Would I serve this to my family?

Dine-in 443

Dine-in Training Seasonal Menu Sports 443

Modern Restaurant Management

APRIL 20, 2022

The 1950s saw the birth of the first idealized vending machine , an enormous construction made of metal and glass that served thousands of city-dwellers each day and night. The machine served sandwiches, wine, and coffee, and was considered a great success. This is what we discuss in this article.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

MARCH 9, 2020

A recent expert article shared information about the rise of botnets manipulating online reviews, which results in damaging a business's reputation. All of this serves in the greater interest of creating ever-improving experiences between businesses and consumers. Assistance from the Community.

Customer Experience 462

Customer Experience Social Media Customer Service Technology 462

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Behavioral Patterns: How often do your customers dine out? Everything is getting more expensive.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 4, 2021

” From there, the majority of people look at only the top three to six results served up by Google and other search engines to select their restaurant of choice. Registering on GMB is free and taking the time to do this pays off for restaurants by allowing Google to recommend an eatery to people searching for dining options in the area.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Culinary Cues

MAY 12, 2022

Of course, there is a handful of masterful chefs and restaurateurs who can charge crazy prices to sold out audiences. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. So – what is the answer?

Pricing 442

Pricing Consumer Goods Training Customer Experience 442

Culinary Cues

MARCH 3, 2024

You were either part of this or feeling left out because you weren’t. Can you tough it out? We even boast an informal initiation period where new employees are given conflicting directions, inaccurate details on the work to be done, or even sent on wild goose-chases just to embarrass them and see if they can take it.

Leadership 447

Leadership Restaurant Law Social Media Sports 447

Culinary Cues

JUNE 3, 2024

It may not look the same and they may have never written it down, but this is their method of operation. [] LOOK THE PART Take pride in your appearance and the sharpness of your uniform. Becoming GREAT takes serious dedication and lots of repetition. Seek out every opportunity to learn something new every day.

Uniforms 434

Uniforms Coaching Point of Sale Small Business 434

7 Shifts

APRIL 29, 2021

The application will remain open until funding runs out. Take a look at the program guide (in English and Spanish ) and the sample application. Any establishment that serves food or beverages to guests is eligible. If you're unsure of anything, check out the SBA's program guide for more information. How do I apply?

Document 370

Document Restaurant Law Brewery Point of Sale 370

Restaurant Business

JUNE 13, 2025

Krispy Kreme is out of the cookie business , selling its remaining stake in Insomnia Cookies for $75 million. She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Buyers appear eager to take on certain types of restaurant chains.

Operations 216

Operations Leadership 2025 Fast Casual 216

Culinary Cues

JANUARY 23, 2023

Some of us know that winning takes loads of hard work, conditioning, and focus, while others hope they can win without the effort. Reaching for that carrot may be enough to keep you going, reaching that carrot will help to fulfill you, and pushing the carrot even further out will either inspire or frustrate you.

Coaching 466

Coaching Sports Point of Sale Take-out 466

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. The pymnts.com article notes: “More than three-quarters of U.S. When cell phones got smart, they became the shiny new technology toy. Opens up a New Market Among Sight-Challenged.

Marketing 420

Marketing Fast Casual Entertainment Article 420

Modern Restaurant Management

DECEMBER 29, 2021

Earned media takes time, but it will provide a much greater return on investments than advertorials and paid media. However, you need to provide thought leadership quotes and articles to get into mainstream media. Valuable content is not about you; it’s about the problem you are solving and the industry you serve.

Communication 553

Communication Leadership Article 2022 553

ChowNow

MARCH 14, 2025

Operators who ignore this opportunity risk losing significant revenue to their competitors while missing out on the chance to build a stronger connection with their customers. Even when they manage to attract online orders, a lack of repeat business makes sustained growth feel out of reach. Make the check out process simple and easy.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

Culinary Cues

FEBRUARY 2, 2024

Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business. That they are to present themselves as ladies and gentlemen, serving ladies and gentlemen (The Ritz Carlton Credo).

Training 442

Training Uniforms Customer Service Leadership 442

Culinary Cues

JANUARY 11, 2022

Before you turn and run away or write me off as unaware of how you have the perfect formula for success, just hear me out. We do know it will be different and the Baker’s Dozen list in this article will be only the start for those who think they are ready to take the leap.

Customer Experience 463

Customer Experience Café Hospitality Customer Service 463

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. If your website isn’t optimized for mobile, you could be losing out on potential customers. You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location.

Book 195

Book Marketing Email Marketing Social Media 195

Culinary Cues

JANUARY 20, 2024

There’s a reactionary movement that I keep seeing in restaurants; a movement that assumes the answer to the restaurant bottom line is to take more and give less or give too much to justify raising prices. This is compounded when a restaurant doesn’t even take bread seriously. Help them out. Do it right!

Fine Dining 449

Fine Dining Food Truck Back of House Pricing 449

Culinary Cues

DECEMBER 3, 2022

I shout while frantically rubbing my calf trying to work out that Charlie horse pain. I spend 15 minutes on the stationary bike still trying to work out that leg cramp, rush through50 sit-ups, take shower and shave, and down two more cups of coffee. I swear by it and never waver from taking the time to touch base with everyone.

Back of House 435

Back of House Hotels Front of House Book 435

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. 65 percent of survey respondents say they are more interested in food festivals/culinary events this summer.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Culinary Cues

AUGUST 22, 2022

Bigger is less predictable and much more difficult to control and bigger takes cooks and chefs away from what they love to do, what attracted them to the trade in the beginning – to cook from the heart. Instead of thirty-gallon trash cans spread out through the kitchen, there were two much smaller cans, a recycling bin, and tubs for compost.

Seating 474

Seating Front of House Back of House Cash Management 474

Culinary Cues

FEBRUARY 17, 2023

Others – peers, parents, or even teachers might label you as not having what it takes which was incredibly painful. After school is complete, the power of your name continues to hold on to your sense of worth – sometimes driving you to improve, other times serving as a sign of your lack of effort or ability. The name is mighty!

Uniforms 462

Uniforms Article Café Take-out 462