7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. But to be clear, multi-location restaurant management is challenging. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Table of Contents.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

FEBRUARY 16, 2022

You can't scroll news sites without seeing more articles about inflation, but was does it mean for restaurants? Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation.

Cash Management 518

Cash Management Food Supply Seasonal Menu Social Media 518

Modern Restaurant Management

AUGUST 16, 2021

Looking back on my last few articles, I have focused on facts, on technology and on the hard time that we are all having hiring staff. The common thread is that each story is about incredible staff and great managers and that, together, they support each other inside and outside of the restaurant. Caring Managers.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

JULY 5, 2022

In my last article I discussed how robots will transform our industry in a big way, but that is a few years off. In this article I will discuss the strategies that I have implemented with my clients across the country. Lack of Managers Is Cause for Guest Complaints. I just started this program with a client last week.

Seating 468

Seating Training Customer Service Point of Sale 468

Culinary Cues

FEBRUARY 5, 2025

Jobs are posted, a few apply, many of the applicants dont show for an interview and others after being hired never return after the first week (or sometimes the first day). Wages have gone up still no one is biting. Where are the workers? Are we missing something here? Is the experience in jeopardy? Where theres a will there is a way.

Fine Dining 242

Fine Dining Food Supply Customer Service Recruiting 242

Modern Restaurant Management

FEBRUARY 24, 2022

The problem this article addresses is the trickle-down of the “great resignation.” New managers jump in without being well educated on reporting or handling of claims. As noted above, there is no one great secret or cure; however, providing better safety training and tools to our new hires is worth the time and the money.

Hiring 493

Hiring Guest Recovery Insurance Hotels 493

Modern Restaurant Management

MARCH 16, 2022

Work Opportunity Tax Credits are a federal credit available to employers who hire individuals from eligible target groups that typically face significant barriers to employment. Every time a restaurant hires an employee to replace someone that has left them, they must in turn pay new federal unemployment and state unemployment taxes.

2006 538

2006 Hiring 2022 Food Supply 538

Modern Restaurant Management

APRIL 11, 2022

A recent article in The New York Times cited a 5.7-percent Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. A good starting point for addressing many issues is use of a manager’s log. Managers are already busy. Communicate Better.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

ChowNow

SEPTEMBER 6, 2024

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

ChowNow

FEBRUARY 19, 2025

In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money. Make it clear that this isnt just about management adopting the latest tech trend. Instead, break training into small, manageable steps. Assign a training lead.

Training 195

Training Online Ordering Customer Service Reference 195

Culinary Cues

OCTOBER 27, 2023

One of the dilemmas restaurateurs’ face is the approach taken with the management and delivery of a restaurant concept and menu. This involves, first and foremost, the decision regarding who to hire as chef and sous chef and the level of control this person will be given.

Hiring 449

Hiring Training Pricing Presentation 449

Culinary Cues

JULY 15, 2024

We hire and fire, increase pay, or add more staff, change restaurant menus or add convenience foods to reduce the need for qualified employees, or simply accept that poor attitudes and inconsistent product are just “the way it is.” The hiring process is one of the most important steps in designing and delivering a great product or service.

Leadership 472

Leadership Food Truck Employee Relations Training 472

ChowNow

MARCH 21, 2025

If managing food delivery feels more like a headache than a revenue stream, youre not alone. But with so many third-party platforms available, managing them all simultaneously quickly becomes overwhelming. In this article, youll learn: How food delivery aggregators work and why theyre valuable.

Delivery 195

Delivery Operations Food Online Ordering 195

Culinary Cues

MAY 8, 2023

It sounded like an appropriate title for an article about life in the kitchen. If a chef can manage a week or two here or there it will be at that rare time when business is off and even then, chefs are checking their email a few times a day to see what crisis is occurring while they try to relax.

Kitchen Safety 492

Kitchen Safety Food Safety Coaching Training 492

Modern Restaurant Management

MAY 27, 2022

Well, keep reading this article to find out exactly how to incorporate images into your promotional emails. So make sure you either hire a professional photographer or use a high-quality in-house photographer to take pictures of your dishes. But how can I use images in my restaurant email marketing campaigns? Include Webpage Links.

Email Marketing 508

Email Marketing Marketing SEO Social Media 508

Culinary Cues

APRIL 23, 2023

Do you understand the seasonality of ingredients and how to adjust for less than stellar quality or substitute ingredients that will bring you close to the same result in a recipe? [] WHAT DO YOU KNOW ABOUT WINE: Is the wine list solely the responsibility of the sommelier, lead bartender, or dining room manager?

Seasonal Menu 520

Seasonal Menu Leadership Training Fine Dining 520

Culinary Cues

OCTOBER 3, 2024

Nearly nine years ago, during the first twelve months of Harvest America Cues blog, one of my articles went viral attracting almost 40,000 views in one day. The article struck a nerve with its focus on A Cook’s Kitchen Laws. Since then, more than 100,000 people have read and shared that article.

Coaching 447

Coaching Restaurant Law Article Training 447

ChowNow

FEBRUARY 28, 2025

Managing multiple third-party delivery platforms can feel like running several businesses at once. In this article, well show you how to consolidate your delivery apps into one system so you can end tablet chaos, improve takeout operation, and ensure customers get their food fast, hot, and, most importantly, accurate.

Delivery 195

Delivery Online Ordering Customer Service POS 195

7 Shifts

SEPTEMBER 25, 2019

Anyone who’s worked (or even stepped foot) in a restaurant knows how important effective kitchen management is. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged. They also recognize the good work their employees do by hiring from within.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

MAY 18, 2022

Likewise, forecasting costs and building budgets will mean understanding medical costs as well as the hiring market. Our most recent article in MRM provides more detail on PTO strategies for the restaurant sector. For example, technology can collect data on leave management, providing consistency of rules. More Technology.

Insurance 531

Insurance 2022 2023 Technology 531

Modern Restaurant Management

DECEMBER 21, 2023

Restaurant and bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance and cleaning service. Manage Access to Keys : Only distribute exterior-door keys to employees who must have access. This article is not a template.

2024 474

2024 Kitchen Safety Cash Management Insurance 474

Culinary Cues

JANUARY 11, 2022

People who enter the restaurant business are typically individuals with a number of experiences working in other restaurants in positions from entry level to management. Those people who choose to become successful restaurateurs must have a strong background in finance and financial management.

Customer Experience 463

Customer Experience Café Hospitality Customer Service 463

7 Shifts

OCTOBER 21, 2021

But we also recognize that many managers are often thrust into these positions with little to no formal training. They each cover important topics for restaurants, and feature a variety of lessons that are catered to every learning style, with video walkthroughs, blog articles, case studies, podcast episodes, and downloadable tools.

Management 195

Management Management Website Management Hiring 195

ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. Poor financial management is one of the leading causes of restaurant failure, especially for new restaurants that dont yet have consistent foot traffic or reliable profit margins.

Email Marketing 195

Email Marketing Social Media Cash Management Leadership 195

Modern Restaurant Management

JULY 6, 2020

The article you read from last year may be outdated. Employers often are surprised to learn their hiring and onboarding practices can result in lawsuits by applicants and unfavorable audits by government agencies. Records Management : California law imposes numerous recordkeeping requirements on employers.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

The Rail

DECEMBER 2, 2024

In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. Platform-to-Consumer : Where platforms like Uber Eats or Zomato connect customers to restaurants but manage delivery. Inventory management to keep track of stock levels.

Delivery 147

Delivery Food Loyalty Program Food Order 147

7 Shifts

DECEMBER 27, 2019

In this article you’ll learn: What’s to blame for high employee turnover in the restaurant industry What employee turnover costs the industry Several solutions for battling staff turnover What’s to blame for the restaurant industry’s high employee turnover rate? Hasty hiring is at the root of the problem.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Culinary Cues

APRIL 30, 2023

BUILDING A CULTURE OF QUALITY [] RESEARCH, STUDY, AND ASSESS BEFORE YOU HIRE. Bringing a new player into the fold is one of the most important and challenging tasks of a manager, chef, or owner. New hires need to understand your culture, your collective vision and mission, team dynamics, strengths, and weaknesses, and where they fit.

Employee Relations 503

Employee Relations Sports Pricing Hiring 503

Culinary Cues

MAY 13, 2023

Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 505

Hotels Point of Sale Cash Management Training 505

7 Shifts

AUGUST 18, 2024

Specialty bars focus on a particular type of drink or theme, such as wine bars or cigar bars, but can be much more expensive to manage. Hiring a Strong Team You'll need a manager, bartenders, waiters, and security. Hiring tips When hiring for a bar, there are certain qualities that you should look for in an employee.

Bar 370

Bar License Email Marketing Customer Service 370

Culinary Cues

JUNE 13, 2023

This is more work than I bargained for” somehow implies that a person was deceived during the hiring process and the fact that they must invest of themselves doesn’t quite sit right with them. “I So here is the point of this article: “Work is important to our physical, mental, and emotional wellbeing. Of course, I could go on and on.

Article 406

Article Social Media Blog Café 406

ChowNow

APRIL 15, 2025

In this article, youll learn: How to break down your operating costs into fixed, variable, and semi-variable Smart ways to lower labor and food costs without sacrificing customer service Where hidden expenses are hiding in your tech stackand how to fix it Lets discover where your money is going, and how to take back control.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

JUNE 15, 2021

More restaurants are also considering hiring their own courier service to deliver food directly to customers or linking up with aggregating sales platforms as a way to preserve margin. Tying the inventory management platform to the AI structures can help keep restaurants nimble and margin-positive by reducing labor and cutting back on waste.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Culinary Cues

FEBRUARY 2, 2024

PLAN BETTER – TRAIN HARDER – BE RESPECTFUL Harvest America Ventures, LLC Restaurant Consulting www.harvestamericacues.com BLOG (Over 800 articles about the business and people of food) CAFÉ Talks Podcast [link] More than 80 interviews with the most influential people in food

Training 442

Training Customer Service Uniforms Leadership 442

Culinary Cues

APRIL 24, 2020

Yesterday, I read an emotional, well-written, soul-crushing article by Gabrielle Hamilton – chef/owner of Prune Restaurant in New York City. It was an emotional experience reading this article and knowing that thousands of other chefs and restaurateurs across the country could have written a similar one. PLAN BETTER – TRAIN HARDER.

Article 409

Article Point of Sale Take-out Dine-in 409

Modern Restaurant Management

MAY 12, 2020

Buying the lowest priced materials or hiring the lowest-bidding contractors can lead to shoddy workmanship, cheap and flimsy furniture, furnishings, and equipment that will inevitably break down sooner than higher quality goods and materials. Pitfall #3: Not Hiring local construction professionals. What are the inspection wait times?

Restaurant Law 433

Restaurant Law Equipment Hiring Design 433

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. The answer is emphatically – no.

Beverage 520

Beverage Events Food Order Website Management 520