Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. In-person dining will pose unique hygiene challenges to your restaurant, particularly in high-traffic areas.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. Guests would be seated at every other table or booth so as to maintain a safe distance. Bar seating will be removed and reconfigured to allow six feet between bar stools. Those measures will continue in the future.”

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

JULY 31, 2020

Articles written in early March, just a week before most restaurant COVID-19 closures suggested that restaurant bankruptcies were increasing with more on the way. Articles written in early March, just a week before most restaurant COVID-19 closures suggested that restaurant bankruptcies were increasing with more on the way.

Retail 444

Retail Casual Back of House Consumer Goods 444

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

MAY 30, 2025

Bad restaurant reviews might hurt in the moment, but every one of them is an opportunity to set things right with a disgruntled customer, get insight on how to improve your operations, and turn a negative experience into a chance for growth by showing future customers you care about their dining experience.

Operations 195

Operations Customer Experience Customer Service Dine-in 195

Culinary Cues

DECEMBER 8, 2022

Well, here we go. I haven’t slept much at all over the past few days and certainly won’t until the weekend is over. The anxiety building up to a full house in the hotel packed with a series of food events has made it impossible to relax. The preparation has been mind boggling, now we just have to execute. It is the chef’s job to set the stage.

Front of House 449

Front of House Back of House Seating Food Truck 449

Modern Restaurant Management

AUGUST 16, 2021

Looking back on my last few articles, I have focused on facts, on technology and on the hard time that we are all having hiring staff. One of the fine dining operations that I consult with had a contest for selling the most chef specials, with the prize being that the chef would personally make the winner any item on the menu for dinner.

Front of House 520

Front of House Cash Management Back of House Hiring 520

ChowNow

APRIL 15, 2025

In this article, youll learn: The most important restaurant KPIs for restaurant profitability, efficiency, and growth How to calculate and benchmark major KPIs using simple formulas Practical tips for tracking KPIs without getting overwhelmed Lets start by breaking down what KPIs are, and why they require your attention.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

ChowNow

MARCH 7, 2025

In this article, you will learn: How to optimize your Google Business Profile to boost visibility and credibility. When people are hungry, they turn to Google. Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

JULY 16, 2020

Consider the following: Facebook : Popular with baby boomers and Gen Xers looking for engaging content such as photos, videos, and articles with links. By keeping customers interested even when they’re not seated at your table, you help forge a relationship that could last for years — and many, many dollars — to come.

Social Media 505

Social Media Coupons Download Entertainment 505

EATER

JULY 18, 2023

Listen to this article In 1999, the first “dining in the dark” restaurant opened in Zurich, Switzerland. The blind waitstaff helps the diners find their seats, and then serves them a series of mystery dishes, which the guests taste and guess at in total darkness. But it doesn’t have to be that way.

Dine-in 246

Dine-in Restaurant Law Website Management Fine Dining 246

Modern Restaurant Management

DECEMBER 17, 2019

Eatertainment is defined as “a guest experience that involves food and/or beverage dining before, after, or during other activities.” Eatertainment venues offer the combined attraction of entertainment and dining, which helps drive revenue. "It's If you need a few more ideas or inspiration check out this article.

Entertainment 442

Entertainment Customer Experience Seating Beverage 442

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. In this article, we’ll look at how payments technology has evolved over the last few years and became an important ally for restaurants that want to level up their customer experience and their revenue while handling the busiest days of the year.

Mobile Ordering 419

Mobile Ordering Online Ordering Customer Service Customer Experience 419

Modern Restaurant Management

MARCH 19, 2020

I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. Click here for more information. “We know from other countries that this crisis will end.

Seating 431

Seating Loyalty Program Small Business Email Marketing 431

Modern Restaurant Management

APRIL 2, 2020

Novel ways to deliver everything from orchestral music to personal training and therapy/addiction treatment have made the rounds as viral social media videos or popular articles. Imagine a local personal trainer that works via in-person training sessions exclusively. new customer base during and even after the quarantine ends.

Social Media 488

Social Media Small Business Customer Service Cash Management 488

ChowNow

APRIL 11, 2025

Tablets are everywhere in restaurants these days, and with good reason. Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Culinary Cues

JANUARY 3, 2023

Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. Hospitality is what makes the experience of dining special, and it is most definitely what brings people back. I said I was confused since the jar was clearly empty.

Hospitality 466

Hospitality Customer Experience Customer Service Small Business 466

ChowNow

FEBRUARY 13, 2025

It is the central nervous system of your restaurants operations, and most of the tools we cover in this article will need to integrate with your POS (point-of-sale) system. We then recommend the best companies in each sector so you find the right solutions for your business. A smart reservation and waitlist system can help. Set clear goals.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. As restaurants across the nation begin to reopen for business, there are many challenges that they will face for the first time. Business as usual is a thing of the past!

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. This is what we discuss in this article. No waiters, just steaming plates and a glass door that's opened by a coin. Order-Only Automats: Pros and Cons.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. We walked into a restaurant and there was a sign at the host stand: “Please wait to be seated.” We were seated right away, but the server did not get to the table for almost 15 minutes. That was only a few weeks ago and we are now there.

Customer Service 465

Customer Service Reservations Specials Training 465

ChowNow

MAY 30, 2025

The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while. If youre looking for restaurant promotion ideas, youre in the right place. Start by asking: What are you trying to accomplish?

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. This guide will teach you everything you need to know about getting started with restaurant marketing.

2025 195

2025 Marketing Email Marketing Operations 195

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. In this article: What strategies do you use to motivate and engage your restaurant employees? Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Leadership 195

Leadership Management Management Operations 195

Culinary Cues

APRIL 1, 2024

Past maintenance and the boiler room of massive furnaces providing heat and hot water for twenty some odd floors of guest rooms and eighteen banquet rooms ranging in size from twenty seat board rooms to two-thousand seat ballrooms, and the three restaurants that grace the main lobby.

Back of House 421

Back of House Kitchen Safety Hotels Front of House 421

Culinary Cues

FEBRUARY 18, 2020

Each presents the executive chef with a different set of challenges and opportunities. Does the chef take care of his or her own ordering or work through a purchasing agent or steward? In this size operation there will likely be a sous chef for each restaurant outlet and a banquet chef whose focus is large-scale events.

Beverage 520

Beverage Events Food Order Website Management 520

Restaurant Clicks

JUNE 3, 2021

The weather is beautiful, and we are all ready to dine outdoors in the Washington, D.C. Outdoor dining is a favorite amongst Washingtonians, and we have rounded up the leading restaurants you should try! This article includes restaurants that are diverse, and they are all outstanding. Best Outdoor Dining Restaurants in DC.

Outdoor 148

Outdoor Dine-in Reservations Front of House 148

Restaurant Clicks

DECEMBER 4, 2021

One particularly enticing prospect for a good time in Charlotte is to host a large gathering at one of Charlotte’s exquisite private dining restaurants. So, if you’re thinking of hosting your next work holiday party or special occasion soon, check out my list of the 15 best restaurants for private dining in Charlotte!

Dine-in 148

Dine-in Website Management Fine Dining Book 148

Culinary Cues

SEPTEMBER 30, 2024

Recent data published by USA Today suggests that the average upper middle-class couple spends around $200 per week on groceries. That’s 21 meals for two people over seven days. From my experience, it is difficult to experience a dinner for two in a moderate full-service, independent restaurant for less than $120 without gratuity. Do the math.

Pricing 415

Pricing Marketing Insurance Seasonal Menu 415

ChowNow

MARCH 27, 2025

In this article, youll learn: How to factor in costs, competition, and customer expectations Which pricing strategies work in a real-world restaurant setting How to test and tweak prices without losing loyal guests Lets get started so you can make smarter pricing decisions that support both your bottom line and your guest experience.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Restaurant Clicks

DECEMBER 21, 2021

Famous for its beer and Midwestern charm, Milwaukee also has quite a few luxurious private dining options. When I think of private dining, I think of personally customized menu choices that complement one another flawlessly and accommodate everyone in my group or party. Any private dining experience needs to be unforgettable.

Dine-in 147

Dine-in Website Management Book Fine Dining 147

Modern Restaurant Management

AUGUST 6, 2021

For the original article, click here. With restaurants clawing back and facing new challenges like vaccine credentials and new COVID variants, it’s a good time to check on an equally important, if less prioritized corner of the American dining and drinking sector – restaurant insurance. restaurant scene. On the upside, U.S.

Insurance 493

Insurance 2021 Guest Recovery Point of Sale 493

Restaurant Clicks

NOVEMBER 10, 2021

Then, check out my list of the best restaurants offering private dining in Los Angeles. No matter which neighborhood you find yourself in, there’s always a place that enhances your dining experience. Best Private Dining Rooms in Los Angeles. Redbird has seven private rooms on each of its four floors. Republique Café.

Dine-in 145

Dine-in Book Fine Dining Seasonal Menu 145

EATER

JUNE 26, 2020

And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic. And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic. Hopefully, we get them back.”.

Front of House 325

Front of House Back of House Guest Recovery Loyalty Program 325

Restaurant Clicks

NOVEMBER 12, 2021

If you’re planning a special event or want to go out to eat with a large group, you should check out the private dining rooms many restaurants offer. Read on for a list of the finest private dining in Chicago. Best Private Dining Rooms in Chicago. The selection of private dining at Joe’s is what makes it so unique.

Dine-in 147

Dine-in Fine Dining Book Events 147

EATER

MAY 5, 2023

By the end of 2021, dine-in visits to fast food chains had fallen to just 14 percent of restaurant traffic, compared to 28 percent pre-pandemic, according to the market research firm NPD Group. There was a time when your local McDonald’s was the ideal spot for a 6-year-old’s birthday party. Today, you’d be hard-pressed to find one.

Fast Casual 290

Fast Casual Food Food Order Mobile Ordering 290