Thrive POS

APRIL 26, 2023

In the fast-paced world of pizza delivery, providing a seamless and efficient ordering experience for customers is crucial. Streamlined Ordering Process By integrating online ordering with Thrive POS , pizza delivery businesses can provide a more streamlined ordering process for their customers.

Online Ordering 139

Online Ordering POS Delivery Ordering 139

Culinary Cues

JANUARY 11, 2022

People who enter the restaurant business are typically individuals with a number of experiences working in other restaurants in positions from entry level to management. Those who try to become restaurateurs without this breadth of experience are in for a rude awakening.

Customer Experience 367

Customer Experience Café Training Hospitality 367

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Document Hiring 370

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. Our restaurant teams thrive on common purpose and positive support, so it is easy to see how the misuse of this technology can change the entire experience of working or dining. To them, technology just is.

Technology 335

Technology Social Media Back of House Front of House 335

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Future Food

OCTOBER 5, 2021

Secondly, we have cashed-up customers who are hungry for hospitality, let’s call this demand. Customers are human and humans yearn social contact and service when it comes to dining and drinking experiences.

Food 144

Food Café Customer Service Communication 144

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

APRIL 11, 2022

Our previous articles in MRM have centered on medical plan strategies for restaurants, how to build plans that are attractive to the workforce and manage those inherent costs. This article focuses on current trends in the time-away space and employee wellbeing. Employee Experience. Time-Away Benefits.

Communication 191

Communication Restaurant Law Uniforms Customer Experience 191

Culinary Cues

APRIL 18, 2023

Find them, appreciate them, communicate with them, celebrate them, and make them part of your successful formula. Stop believing that the ingredients you use come off the back of a truck. [] THINK VALUE, BUILD EXPERIENCES: Simply raising prices is not the right solution to sagging profitability. You must create value for your guest.

Food Truck 319

Food Truck Back of House Education Training 319

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 237

Hospitality Hotels Customer Service Customer Experience 237

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Restaurant websites should have a clean, uncluttered feel and customers should easily be able to navigate between pages.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Perfect Daily Grind

JUNE 5, 2023

You may also like our article on whether coffee tastes different as you get older. This is so that roasters can communicate to consumers how a particular coffee tastes. In turn, customers can choose between different origins, varieties, processing methods, and roast profiles to find a coffee that best suits their taste preferences.

Reference 150

Reference Communication Customer Experience Article 150

7 Shifts

MARCH 27, 2020

Read through our article on how to pivot your restaurant to takeout & delivery to see if leveraging these revenue channels is an option for your business. What measures can you take to make customers feel more comfortable ordering from you? How to communicate your COVID-19 restaurant closure.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Sling

APRIL 23, 2024

In this article, we discuss some of the main differences between staffing and scheduling and how to improve both aspects of your business in order to make things run smoother. finding people with the right skills and experience and hiring them onto your team). Scheduling : The scheduling process is people-driven.

Management 78

Management Management Hiring Customer Experience 78

The Restaurant Times

SEPTEMBER 17, 2020

This article explains how restaurants in Saudi Arabia can master the online ordering system and increase delivery orders. . The efficient use of technology can significantly improve food delivery service and online ordering experience for both restaurants as well as consumers. Proper Address and Client Communication.

Online Ordering 52

Online Ordering Customer Experience Food Order Delivery 52

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them.

Point of Sale 370

Point of Sale Download Communication Reference 370

Social Hospitality

FEBRUARY 25, 2021

How can you convince a customer to come to your business and spend money on your food? In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them.

2021 434

2021 Social Media Mobile Ordering Online Ordering 434

Modern Restaurant Management

JULY 19, 2023

This article takes a closer look at some of the risks associated with franchising in a virtual world and what businesses should be doing to prepare. Cybercriminals operating behind fake identities to usurp and declare content ownership are a threat to businesses and can lead to customer dissatisfaction and distrust.

Franchise 167

Franchise Franchising Restaurant Law Customer Service 167

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied.

Food 189

Food Food Safety Front of House Fast Casual 189

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). Since so many workers are being afflicted with COVID-19, we’ve seen the farming sector experience a widespread shortage of workers who have been trained to complete specific tasks.

Supplies 165

Supplies Food Supply Fast Casual Front of House 165

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Communicate Return Criteria. Promote Employee Reconditioning.

Employee Relations 218

Employee Relations Customer Experience Communication Training 218

Perfect Daily Grind

MAY 17, 2022

You may also like our article on exploring AI in coffee roasting. We use screens in the kitchens to improve the accuracy and speed of orders, especially when customers also order coffees, so that everything can be served at the same time.”. Making more coffee at home reminded guests of the experiences that coffee shops can provide.”.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Perfect Daily Grind

SEPTEMBER 7, 2022

So, how can this change the consumer experience in airports? You may also like our article on whether airlines are starting to offer better coffee. “We How is the customer experience affected? As most airports are busy places, convenience plays an important role in the consumer experience. What about menu items?

Café 158

Café Franchise Franchising Beverage 158

Perfect Daily Grind

MARCH 21, 2023

You may also like our article on whether direct trade is an effective model in specialty coffee. However, price isn’t everything – direct trade also often means more open communication between producers and roasters, as well as more transparency with consumers. Read on to find out what they had to say.

Pricing 176

Pricing Supplies Sustainability Communication 176

Sling

DECEMBER 10, 2023

In this article, we discuss some of the best things you can do before you even open your doors that can help make your new bakery a success. Unlike, say, mowing lawns, owning and operating a successful bakery takes a lot of knowledge, experience, and skill. As you do, pay attention to more than just the baking. And that’s OK.

Restaurant Law 78

Restaurant Law Customer Experience Customer Service Employee Relations 78

Future Food

NOVEMBER 4, 2020

Hospitality Mindset – It’s All About The Customer. Where the customer decides to spend is highly dependent on how well the food operator has considered the customers aspirations and their needs and aligned these with a clearly defined ‘Hospitality Mindset’. Happy customers spend more and more often.

Hospitality 148

Hospitality Customer Service Customer Experience Fine Dining 148

Culinary Cues

FEBRUARY 1, 2021

We are communicators, ambassadors, and speakers of the universal language of food. Sweat those details, no matter how small, and know that the “experience” is an accumulation of hundreds of pieces of the puzzle. But now I realize that if I’m so right, then I should be able to communicate it so clearly that they get it.”.

Small Business 359

Small Business Front of House Customer Service Communication 359

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. The pymnts.com article notes: “More than three-quarters of U.S. Voice makes it the ultimate hands-free experience.”

Marketing 168

Marketing Fast Casual Entertainment Article 168

7 Shifts

OCTOBER 20, 2022

In this article, we'll explain how tip pooling works in different states and what restaurant owners and operators can do to follow the laws. Disclaimer: The information in this article is general in nature and businesses should consider whether the information is appropriate to their needs. Table of Contents. Tip Pooling Laws.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Perfect Daily Grind

JUNE 29, 2022

There’s no doubt that a sudden rush of customers is a familiar prospect for many baristas and café owners. However, dealing with a rush of customers is just part of working in a coffee shop and there is consequently a strategy for handling it. You may also like our article on managing staff shortages during seasonal peak periods.

Customer Service 156

Customer Service Online Ordering Customer Experience Food Order 156

Cheetah

APRIL 23, 2021

Ghost kitchens don’t have a brick-and-mortar location where guests can enjoy the whole experience of the brand. As a ghost kitchen brand, you don’t control the dining experience since it happens through delivery, and you have one listing among dozens if not hundreds of other alternatives. Let’s gear up. Table of Contents.

Email Marketing 148

Email Marketing Social Media Online Ordering Customer Experience 148

7 Shifts

SEPTEMBER 20, 2022

Here you'll find links to our favorite blog and support articles, information about 7shifts Academy, our social media profiles, and more. How to Become a Bartender : Learn how to become a bartender including the experience and skills you actually need in order to get the job you're after. Welcome to our Employee Resources Hub!

FOH 195

FOH BOH Social Media Fine Dining 195

Sling

OCTOBER 3, 2023

In this article, the experts at Sling will answer those questions and show you how the right tool can make scheduling a split shift quick and easy. 5) Experience in different parts of the business Depending on the type of business, a split shift may provide the opportunity to gain experience in other parts of the operation.

Restaurant Law 158

Restaurant Law Customer Service Tip Distribution Customer Experience 158

Perfect Daily Grind

SEPTEMBER 26, 2022

You may also like our article on how coffee shops can reduce single-use cup waste. For us, this ranges from refusing any leaflets or samples we are offered to communicating with our suppliers about reusing and returning packaging when possible,” she adds. “We And is it achievable? What does “zero waste” mean?

Waste 152

Waste Compost Recycling Sustainability 152

Open for Business

APRIL 9, 2024

They also serve as brand advocates, spreading their positive experiences to friends and family. In this article, we explore the meaning of loyalty for restaurants, discuss its benefits, and share tips for creating loyalty rewards programs that work. Carry that level of personalization through to your communications.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Goliath Consulting

JULY 19, 2023

In this article, we are thrilled to introduce a remarkable new book written by our very own Jay Bandy. By highlighting the importance of adaptability, strong communication, exceptional problem-solving abilities, and a customer-centric mindset, Bandy reveals the essential traits that distinguish successful restaurant managers.

Leadership 78

Leadership Book Seasonal Menu Customer Experience 78