Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

AUGUST 17, 2020

Americans preferred to pick-up their food (38 percent US vs. 22 percent UK), while the UK preferred home-delivery (57 percent UK vs. 33 percent US). Restaurants vs. delivery services. Despite the popularity of third-party delivery apps, many consumers prefer to interact directly with the restaurant itself. percent and 11.3

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 5, 2021

Outside of the restaurant industry, airlines, hotels, ride-sharing and other service companies have followed suit with similar policies to help keep their customers safe. Specifically, for delivery, how can customers feel good about what they are ordering when they are not in store to see it prepared and packaged?

Customer Experience 558

Customer Experience Customer Service Airlines Consumer Goods 558

Modern Restaurant Management

DECEMBER 28, 2023

Top Ordered Food Nationwide Fries Chicken Quesadilla Mozzarella Sticks Garlic Naan Spicy Chicken Sandwich Pepperoni Pizza Chips & Queso Traditional Wings Cobb Salad Fried Rice Holiday Hosting, Delivered : This year, we saw more consumers ordering delivery for their guests while hosting.

2024 474

2024 2023 Food Order 2013 474

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. 3 rd party delivery apps, ghost kitchens and privately owned franchises are all fighting for the same market share. Reading Time: 4 minutes. Another key aspect of a great loyalty program is the tier system.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

JUNE 12, 2020

Headquartered in Sterling, Virginia, Cuisine Solutions services more than 22,000 restaurants, as well as first and business class on the top 10 airlines in the world, retailers and major hotels. Guests can place orders by calling ahead as well as through Captain D’s third-party delivery providers DoorDash and Uber Eats where available.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

APRIL 12, 2022

Conveniences like app-based ordering, home delivery, and grab-and-go have no doubt created value in the face of heightening customer demands. Recall the 2017 United airlines incident that resulted in a bloodied passenger being forcibly removed from the plane.

Customer Experience 492

Customer Experience Airlines Consumer Goods Dine-in 492

EATER

SEPTEMBER 21, 2020

So, how do we make sure that we value the restaurant, the deli, the takeout spot, the delivery spot, just as much as we value NoHo Hospitality coming downtown and being a part of the Shinola Hotel ? If they’re saving the airline industry, if they’re saving the cruise industry, lobby the federal government. Makes sense. Absolutely.

Food 364

Food Front of House Government Small Business 364

Modern Restaurant Management

MAY 5, 2021

The study also uncovers consumers’ QSR competitive positioning, brand preferences, delivery trends, and use of new technology. This signals that the mobile order-ahead, curbside pickup and delivery capabilities that gained traction during the pandemic are here to stay. Paytronix Systems, Inc.,

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

EATER

AUGUST 12, 2021

The best option, still, is ordering them off WhatsApp and picking up at least eight boxes from your local Southwest Airlines cargo bay. In the course of my reporting, I’ve spoken with and been invited to join religious, cultural, and national WhatsApp groups that coordinate regional mango delivery. But the challenges continue.

2010 364

2010 Agriculture Food Truck Email Marketing 364

Chowly

MARCH 14, 2024

Drawing parallels with other industries, he emphasizes the prevalence of dynamic pricing in sectors like hotels, airlines, and everyday commodities. In discussing the challenges faced by independents, Chip brings attention to the issue of third-party delivery fees.

Airlines 111

Airlines Sustainability Pricing Technology 111

Lavu

NOVEMBER 27, 2024

Easy Integration : Works with tools like QuickBooks , delivery platforms, and loyalty programs. For example, United Airlines lounges used Lavu’s cloud POS analytics to cut food waste by 25%. A good cloud POS system should connect easily with your existing tools, like accounting software or delivery platforms.

POS 78

POS Loyalty Program Inventory Online Ordering 78

Lavu

DECEMBER 16, 2019

o tier system where the more they visit the more valuable their rewards are, or for a certain number of visits they receive a new ‘status’ (similar to airline rewards but obtainable). o dine-in, take-out, and delivery. For delivery services, 79% used restaurant services, and 53% used third-party delivery such as UberEats.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

EATER

MAY 26, 2020

When Delta extended its contract with American Express in 2019, the airline said it expected to be making $7 billion annually by 2023 from the deal — and that’s just one airline. Card issuers buy points from airlines and hotels to offer their cardmembers. Airline cards are now offering extra points on grocery store purchases.

Airlines 224

Airlines Travel Loyalty Program Hotels 224

Lavu

MAY 9, 2025

Easy Integration : Works with tools like QuickBooks , delivery platforms, and loyalty programs. For example, United Airlines lounges used Lavus cloud POS analytics to cut food waste by 25%. A good cloud POS system should connect easily with your existing tools, like accounting software or delivery platforms.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Apicbase

JULY 1, 2022

The brand acts as a hub for multiple expansions and extensions, ranging from franchise outlets, delivery, takeout, virtual restaurants, dark kitchens and even retail ventures. That’s where the meals are finished, plated, and served to the customer (or prepped for delivery). In this article, we’ll use these terms interchangeably.

Operations 52

Operations Back of House Front of House Food Supply 52

BNG Point of Sale

OCTOBER 13, 2021

Delivery app synchronization. Examples of these types of businesses include airlines, movie theatres, consulting firms, and even electrical and disposal services. Management tools such as inventory management features (including full ingredient tracking). Service POS Systems.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Modern Restaurant Management

DECEMBER 31, 2020

Chinese American cuisine had delivery down way before it became popular. Chang’s To Go delivery-only locations by end of 2021 and we anticipate more growth from other smaller chains to come. United Airlines? The uptick of third-party delivery apps is not exclusive to COVID-19. courtesy of the restaurant).

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

MARCH 18, 2020

As we enter a 12-to-18 month period of tremendous uncertainty in the hospitality industry, these insurance claims must be approved quickly and utilize a federal backstop similar to the program created for airlines after 9/11/2001. Federal Loan Program Equal to Lost Revenue.

Insurance 432

Insurance Employee Relations 2002 2001 432

Modern Restaurant Management

NOVEMBER 20, 2019

In addition to working on the customer experience and overall look of Potbelly stores, the brand has also been focused offering nationwide delivery through several partners, including Grubhub and DoorDash, in addition to Potbelly.com, and introducing a Pick-your-Pair menu. ” Waitr Expands Partnership with Dickey's.

Franchise 261

Franchise Franchising Customer Experience 2020 261

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. In the hospitality industry today, it’s imperative to have up to date technology solutions with features that allow for contact-free planning, ordering, payments and delivery/pick-up.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

FEBRUARY 14, 2020

Currently, Mr. Brooks serves on the board of directors for AutoZone, Southwest Airlines and The Limbs for Life Foundation, as well as serving on the advisory board of St. The small eat-in eatery has 19 seats and take-out and delivery are available. The ingredients are self-selected and imported directly from France.

Back of House 329

Back of House Hotels Design Events 329

Modern Restaurant Management

JULY 16, 2021

UNO Pizzeria & Grill will provide its General Managers at the restaurant level with two round-trip airline tickets to travel anywhere in the continental United States. MRM Franchise Feed features the latest news in the restaurant franchise and MUFSO landscape. UNO Rewards GMs. ” Fuzzy's in Wyoming.

Franchise 411

Franchise Franchising 2021 Employee Relations 411

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. Food and Alcoholic Delivery. There remains a high uptake of food delivery across the four states, with 67 percent of consumers having ordered take-out/delivery of food in the last two weeks, and 14 percent a delivery with alcohol.

2020 461

2020 Guest Recovery Kitchen Safety Online Ordering 461

Black Box Intelligence

NOVEMBER 1, 2021

Total digital food sales, which includes online sales through full- and limited- service restaurants, traditional and delivery groceries, as well as meal kits, represented 4% of total sales in 2019. Share of Stomach Winners: Limited-Service Restaurants and Grocery Delivery. 3rd Party Delivery Spend Continues to Grow.

Fast Casual 98

Fast Casual Guest Recovery Fine Dining Point of Sale 98

The Food Corridor

MAY 22, 2020

If you’re looking at the shorter term, for now, read our posts on how to transition your business to delivery or ecommerce and how other businesses have pivoted. Food trucks can be many things in an uncertain world, from mobile meal prep kitchens, to food delivery vehicles, to portable mini restaurants.

Food Truck 80

Food Truck Online Ordering Kitchen Safety Catering 80

ExactHire - Restaurants

SEPTEMBER 29, 2021

Before executive orders deemed them essential, grocery store workers, delivery drivers and manufacturing workers were more likely to be referred to collectively as “low-wage workers.” Empty toilet paper shelves and daily home deliveries became the picture of the pandemic for many white-collar workers. Who Are Low Wage Workers?

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

7 Shifts

AUGUST 1, 2024

Tipping culture is what distinguishes the restaurant industry from ticketing, lodging, airline, and rental agencies. View this post on Instagram A post shared by DAYTRIP (@this.is.daytrip) The junk fee debate rages on The question at hand is whether restaurant surcharges should be considered junk fees. So are tips. You do tip your waiter.

Front of House 221

Front of House Restaurant Law Back of House 2024 221

ExactHire - Restaurants

SEPTEMBER 29, 2021

Before executive orders deemed them essential, grocery store workers, delivery drivers and manufacturing workers were more likely to be referred to collectively as “low-wage workers.” Empty toilet paper shelves and daily home deliveries became the picture of the pandemic for many white-collar workers. Who Are Low Wage Workers?

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

EATER

JULY 13, 2022

In addition to these celebrated restaurants, the duo and their team also run fast-casual fried chicken concept Rowdy Rooster , the Biryani Bol delivery operation, and immersive virtual reality dining experience Aerobanquets RMX. In 2008, I quit hotels and took a job as a food and beverage manager at an international airline in India.

Fine Dining 241

Fine Dining Airlines 2009 2008 241

Restaurant Clicks

NOVEMBER 16, 2021

Located on Airline Drive, near Buckboard Park, “Teo” is an old-school yet vibrant cafe that serves classic Tex-Mex cuisines from breakfast to dinner. Teo Cafe is hard to miss when driving or walking along Airline Drive, thanks to its bright facade that reminds you of a carnival. Takeaway and delivery services are also available.

Food Truck 143

Food Truck Airlines Online Ordering Reservations 143

Modern Restaurant Management

SEPTEMBER 27, 2021

Plan for off-premise growth : new behaviors will stick, with higher anticipation of incremental off-premise consumption like pickup and curbside delivery. Plus, consumers expect to continue utilizing incremental off-premise consumption like takeout, delivery and curbside pick-up post-COVID. Pre-COVID: 5.9 visits per month. drive thru.

Food Safety 472

Food Safety Consumer Goods Beverage Mobile Ordering 472

Modern Restaurant Management

MAY 27, 2021

Restaurants ranked as one the most dramatically impacted sectors of the economy during the pandemic, right up there with airlines, hotels, gyms and movie theaters. Even full-service restaurants had accepted the inevitable, seeing gains by embracing options like mobile ordering, curbside pickup and third-party delivery.

Mobile Ordering 539

Mobile Ordering Airlines Fast Casual Coupons 539

EATER

OCTOBER 28, 2022

Service charges have become commonplace for things like online delivery and concert tickets, but they’re increasingly showing up in unexpected places — namely restaurants. It also forced restaurants into a lose-lose relationship with food delivery platforms. . | Dion Lee/Vox.

Customer Service 246

Customer Service Back of House Restaurant Law Employee Relations 246

Restaurant Clicks

DECEMBER 6, 2021

Nothing beats brunch in Paris, but if you can’t afford the airline tickets, the good news is that you can still experience that French cuisine at Mercat Bistro. Off of Valor and Nowitzki Way, this is the perfect place to dine after watching a game at the American Airlines Center. Mercat Bistro. Ida Claire.

Fine Dining 135

Fine Dining Online Ordering Reservations Airlines 135

Restaurant Clicks

DECEMBER 7, 2021

This family-owned restaurant offers dine-in, curbside pickup, and no-contact delivery services, giving Dallas visitors the choice to eat inside the cozy and stylish restaurant or try their scratch-made dishes at home. View this post on Instagram A post shared by Royal China (@royalchina_dallas).

Food Truck 135

Food Truck Reservations Seasonal Menu Online Ordering 135