7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— It was used in the airline and hotel industry to significant effect, with some companies reporting sales increasing of between 2 to 5%. What is Restaurant Revenue Management? A tense atmosphere.

Management 408

Management Management Airlines Customer Service 408

Culinary Cues

OCTOBER 27, 2020

Let’s not confuse freedom with a desire to do whatever we want without a system of order or respect for the discipline of structure. My experience, and I will note that it may not be everyone’s experience, is that kitchens tend to attract a broad array of staff members who come from environments where discipline is not always the norm.

Uniforms 474

Uniforms Airlines Food Order Fine Dining 474

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. "Local restaurants are such an important part of our communities, and we are committed to helping connect them with even more customers during this challenging time."

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. The top choice by far was having a culinary experience similar to eating at the restaurant.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

7 Shifts

SEPTEMBER 16, 2020

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention. Their "Oscar-worthy" video (as one commenter put it) shows a customer catching up with a barista.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Mixed take-out bag. Can't touch this.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

MAY 1, 2020

“The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery. Singapore recognized a similar increase.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Perfect Daily Grind

JUNE 13, 2025

New Delhi, India) Mon, 9 Jun – illycaffè named official coffee partner of Iberia Airlines. The Italian coffee giant will supply its blend on board all long-haul Iberia flights and in VIP lounges via self-serve machines, extending its airline partnerships with United and ITA Airways.

2025 145

2025 Point of Sale Café 2024 145

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

EATER

AUGUST 12, 2021

Customs restrictions, high transport costs, and a short shelf life have made the world’s greatest mangoes — grown in Pakistan — difficult to come by in the U.S. But the dealer had a strange system: You had to message him on WhatsApp, order in bulk a week ahead of time, and send someone to pick up the product from an airport cargo bay.

2010 364

2010 Agriculture Food Truck Email Marketing 364

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. This invaluable partnership with JetBlue and United Airlines will ensure we can provide transportation to these fearless warriors at no additional cost.”

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. In response, we’re now seeing yet another evolution into modernized and technically savvy loyalty programs as an attempt to gain new customers and hold on to existing ones. . Reading Time: 4 minutes. They have roughly 14.2

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

EATER

JULY 18, 2023

People’s experiences of these restaurants range from delight to terror. But the experience — like so many disability simulations — can also exacerbate the stigma of blindness, and a diner’s takeaway is often a version of, “Thank God I don’t have to eat like that ever again.” Eater NY made a running gag of its loathing of Dans le Noir.

Dine-in 246

Dine-in Restaurant Law Website Management Fine Dining 246

Perfect Daily Grind

SEPTEMBER 7, 2022

So, how can this change the consumer experience in airports? You may also like our article on whether airlines are starting to offer better coffee. “We How is the customer experience affected? As most airports are busy places, convenience plays an important role in the consumer experience. What about menu items?

Café 187

Café Franchising Franchise Travel 187

Gecko Hospitality

FEBRUARY 14, 2023

How They Do It Casinos depend on a steady flow of business in order to keep the doors open and employees busy. Every hospitality business wants to be at the top of the list when a potential customer searches online. They then use this information to target-market to those customers so they come back again and again.

Marketing 98

Marketing Airlines Customer Experience Online Ordering 98

Chowly

MARCH 14, 2024

Introduction In the dynamic world of restaurant ownership, gaining valuable insights and shared experiences can be akin to finding a rare gem. Decoding Restaurant Finances Profitability in the restaurant industry involves a nuanced dance between revenue, expenses, and the ever-changing landscape of customer behavior.

Airlines 111

Airlines Sustainability Pricing Technology 111

The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business. How do loyalty programs work, and what kind of incentives do they offer customers?

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

EATER

JANUARY 9, 2023

After a fitful 2022, when a wave of pent-up wanderlust crashed over hot destinations, overwhelming hotels and airlines, 2023 seems like a chance to give up revenge travel and reset. Embrace the extravagant spirit by ordering yours đặc biệt, meaning “the special” or “the works.” — Austin Bush. Here’s what to order. —

2023 246

2023 Travel Front of House Dine-in 246

Restaurant Clicks

NOVEMBER 23, 2021

Whether you want a quick meal in a fun atmosphere or a five-star experience, Houston has a ton of dinner options for you. Order Online. Order Online. Order Online. Order Online. At Mala, I always get an order of the finger-licking fragrant wings. Check out my list of the best restaurants in Houston below!

Website Management 138

Website Management Seasonal Menu Reservations Online Ordering 138

Lavu

NOVEMBER 27, 2024

Protecting Your Data Cloud POS systems are designed with robust security measures to protect both business and customer information. Furthermore, these systems help restaurants adhere to global data privacy laws like GDPR, ensuring customer information is handled responsibly across borders.

POS 78

POS Loyalty Program Inventory Online Ordering 78

Lavu

MAY 9, 2025

Protecting Your Data Cloud POS systems are designed with robust security measures to protect both business and customer information. Furthermore, these systems help restaurants adhere to global data privacy laws like GDPR, ensuring customer information is handled responsibly across borders.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Marketing4Restaurants

APRIL 20, 2021

We introduce steps on how to run your restaurant so that you can create the most value for you and your customers. Some of our talking points include understanding the costs that go into your business to better optimize pricing and expenses and setting a dynamic pricing strategy to get the maximum value across a broad range of customers.

Audits 98

Audits Airlines Seating Customer Experience 98

Future Food

JANUARY 13, 2022

When Pleasure Turns To Pain For Hospitality Owners, Staff & Customers. We’re all aware of the many factors that are creating these painful and stressful situations for both our hospitality business owners, their staff and their valued customers. Help your customers to be better too.

Hospitality 78

Hospitality Tourism Airlines Café 78

Qu

MAY 17, 2024

The hotel and airline industries have set a high bar when it comes to meeting your guest’s expectations today. In fact, restaurant guests are yearning for more relevant, personalized experiences. You read that right…80%. So, what happens after they “sign up” for your brand’s loyalty program?

Loyalty Program 52

Loyalty Program Customer Experience Airlines POS 52

BNG Point of Sale

OCTOBER 13, 2021

A quality POS system offers many sales advantages: Specific hardware and software, with intuitive interfaces and a range of terminal styles from small and portable to large and robust, makes payment processing easy for both the customer and employees. Customer-facing display screen. Touchscreen terminal. Laptop or desktop computer.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Apicbase

JULY 1, 2022

It enables restaurant businesses to grow faster, meet customer demand and develop additional revenue streams (or replace streams that are slowing down). That’s where the meals are finished, plated, and served to the customer (or prepped for delivery). Restaurant teams and franchisees can focus more on the guest experience.

Operations 52

Operations Back of House Front of House Food Supply 52

Modern Restaurant Management

DECEMBER 31, 2020

United Airlines? Leveraging technology will create positive customer experiences. COVID-19 has diversified the formula for fostering a positive customer experience. Customers expect personalized experiences regardless of how they dine — whether it’s in-person, takeout, third-party or even drive-thru.

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

NOVEMBER 20, 2019

” Minardi brings more than 35 years of global restaurant business experience to CPK, most recently as the International President at Madrid-based Telepizza Group, leading an IPO launch for the company and entry into five new international markets. . and allows each dish to be created around individual preferences.”

Franchising 261

Franchising Franchise Customer Experience 2020 261

EATER

JULY 8, 2024

At their best, restaurant service fees circumvent the problem of tipping in order to more equitably compensate employees. The intention is to protect consumers from unnecessary or hidden fees from big companies like airlines or concert ticketing agencies. That’s before the airline tries to sell you various forms of insurance.

Airlines 301

Airlines Tip Distribution Front of House Restaurant Law 301

Modern Restaurant Management

SEPTEMBER 27, 2021

Prepare for dine-in resurgence : consumers miss dine-in experiences, leading to pent-up demand and expected increases in visit frequency. That was followed by airline travel (46 percent), attending live events (43 percent) and seeing movies in theaters (39 percent). " Post-COVID Behavior Themes. Full-Service Restaurants.

Food Safety 472

Food Safety Consumer Goods Beverage Mobile Ordering 472

Modern Restaurant Management

FEBRUARY 14, 2020

“SOBEWFF® offers our students a professional development experience unlike any other,” said Michael Cheng, Interim Dean, Chaplin School of Hospitality & Tourism Management at FIU. Knowing this was for a good cause made the experience even sweeter. “We can’t wait to bring this back again.”

Back of House 329

Back of House Hotels Design Events 329

Modern Restaurant Management

MAY 27, 2021

Restaurants ranked as one the most dramatically impacted sectors of the economy during the pandemic, right up there with airlines, hotels, gyms and movie theaters. Even full-service restaurants had accepted the inevitable, seeing gains by embracing options like mobile ordering, curbside pickup and third-party delivery.

Mobile Ordering 539

Mobile Ordering Airlines Fast Casual Coupons 539

Modern Restaurant Management

APRIL 20, 2021

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future. Event Planning Is Back.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Focus POS

OCTOBER 2, 2019

Self order kiosks have slowly been revolutionizing the way many industries do business. First, it was in the airline industry, then retail, and now, the hospitality industry has begun adopting this groundbreaking technology. Self order kiosks are veritable line-busting machines. Order Customization.

Ordering 79

Ordering Front of House Airlines Mobile Ordering 79