Modern Restaurant Management

FEBRUARY 1, 2022

Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide. But most importantly, respond to all customer reviews. Always be improving the customer experience.

Fast Casual 493

Fast Casual Dine-in Casual 2022 493

Culinary Cues

JANUARY 3, 2023

How we greet and welcome people into our fold does have an impact on the quality of the product and experience we offer. Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. This love is what we call “hospitality”.

Hospitality 466

Hospitality Customer Experience Customer Service Small Business 466

Restaurant Business

JUNE 13, 2025

She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Consumers still want great in-store experiences, even if they don’t always use them. News Heather Lalley is the managing editor of Restaurant Business, Foodservice Director and CSP Daily news.

Operations 201

Operations Leadership 2025 Fast Casual 201

7 Shifts

OCTOBER 22, 2024

From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. If your website isn’t optimized for mobile, you could be losing out on potential customers. This way, you won’t need to code your site from scratch.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

Restaurant Business

JUNE 11, 2025

And, like the rest of family dining, they have been losing customers. When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. It still features the chain’s signature bakery case, where customers can buy pies, cookies and other treats.

Fast Casual 167

Fast Casual Front of House Back of House Leadership 167

ChowNow

MAY 30, 2025

When business slows down, its easy to blame the season, the weather, or people not going out like they used to, but sometimes all customers need is a good reminder or the right reason to show up again. Encouraging repeat visits from loyal customers? Or bring in a wave of new customers who havent tried your place yet?

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Indoor Media

JULY 8, 2021

Truth in advertising is of crucial importance. If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

DECEMBER 23, 2019

A portion of this article is included as a chapter in a new, 90+ page eBook – How to Start a Business from Scratch: Build a Successful Business and Turn Your Ideas Into Money. Even if you’re running a brick-and-mortar restaurant, your brand needs to be in all the places your customers are. Grab your free copy here.

Social Media 334

Social Media Customer Experience Customer Service Small Business 334

7 Shifts

DECEMBER 27, 2019

In this article you’ll learn: What’s to blame for high employee turnover in the restaurant industry What employee turnover costs the industry Several solutions for battling staff turnover What’s to blame for the restaurant industry’s high employee turnover rate? Team culture and customer service also suffer. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Restaurant Business

JUNE 5, 2025

The experience is available with a spirit-free beverage pairing, and the restaurant’s website notes that the chef is “over five years sober.” View All Articles by This Author Want breaking news at your fingertips? Eater reported that he later sued his ex-wife for damaging his reputation.

Fast Casual 140

Fast Casual Leadership 2025 Loyalty Program 140

Indoor Media

JULY 11, 2020

An unmotivating offer, like 10% off, may not be enough to move customers to switch from their current provider or even be more appealing than your competitor down the street. Obviously, the more potential customers who receive your ad (and actually look at it) plays a huge factor in how many coupons will eventually be redeemed.

Coupons 120

Coupons Advertising Tip Distribution Customer Experience 120

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. Managing this transition effectively is a must to ensure customer satisfaction and meet customer expectations.

Loyalty Program 219

Loyalty Program Customer Service Social Media Customer Experience 219

Goliath Consulting

JANUARY 11, 2021

According to Donna Berry, writer for Food Business News, consumers, particularly millennials and Gen Z’ers, are “reaching for no- and low-alcohol options that provide the experience of imbibing but without the possible negative effects…in their quest for balance and health” (5).

Beverage 348

Beverage 2021 Consumer Goods Sports 348

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Balboa Bay Resort: Bringing the Experience Home. Balboa Bay Resort has implemented a variety of immersive, at-home experiences for their social media followers.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Goliath Consulting

JUNE 8, 2023

In this article, we will unravel the key ingredients for running a highly successful restaurant. From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph.

Dietary Restrictions 195

Dietary Restrictions Email Marketing Social Media Customer Experience 195

7 Shifts

OCTOBER 22, 2019

Instagram is now reshaping the way diners consume their food, and in return restaurants have changed to accommodate the need for “ Instagrammable ” experiences. I think we've done a good job with that,” says Black Tap owner Barish in an article on CNN. With social media, we're able to reach people around the globe—it's so important.

Marketing 284

Marketing Social Media SEO Consumer Goods 284

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time.

Employee Relations 517

Employee Relations Healthcare Online Ordering Customer Service 517

7 Shifts

AUGUST 18, 2024

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. This could be a good choice if you find a business that is already established and has a loyal customer base. These elements need to work together to ensure your customers understand what you're about.

Bar 370

Bar License Email Marketing Customer Service 370

Social Hospitality: Restaurants

APRIL 5, 2019

Today’s restaurateurs are lucky — gone are the days of massive spending to advertise their offerings to draw in new customers. And, for the most part, using social media as a way to advertise is free. Beyond that, customers love to be able to access your menu through your social media, so link to that.

Social Media 225

Social Media Advertising Customer Experience Fine Dining 225

Indoor Media

OCTOBER 7, 2020

Do you wish your auto repair shop’s name was on the lips of every potential customer in town? Spark brand buzz, generate conversations about your fantastic services, and increase profits through consistent, memorable radio advertising. For that reason, we don’t recommend radio advertising for single-location shops.

Advertising 148

Advertising Social Media Customer Experience Email Marketing 148

7 Shifts

JUNE 16, 2024

After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back. How do you create a good restaurant marketing strategy?

Marketing 195

Marketing 2024 Email Marketing Social Media 195

ChowNow

JUNE 20, 2024

Aside from making sure everything is up and running properly and customers are happy, owning and operating a restaurant often means you work as your own marketing machine, and oftentimes, you have to get creative. Improve Customer Satisfaction SEO is about more than search engines. Rather, they flock to the first result that comes up.

SEO 195

SEO Social Media Website Management Mobile Ordering 195

Restaurant Engine

DECEMBER 11, 2024

Promote your special events and themed nights to both current customers and your target audience. Not only do these special events bring in new people, but they may also help you gain back customers who havent dined with you in a while. Sushi Saturday select several variations for customers to taste paired with special artisan beers.

Events 52

Events Specials Workshop Entertainment 52

Perfect Daily Grind

MAY 30, 2022

You may also like our article on how producers can define sensory profiles for their coffees. The first printed advertisement for coffee is believed to have been published in 1652 by Pasqua Rosée, one of the first coffee houses in London. Many roasters also own coffee shops, so they have a direct line of connection with customers.”.

Marketing 214

Marketing Supplies Advertising Catering 214

Perfect Daily Grind

MAY 4, 2022

In this article, he explores why coffee delivery services in China are popular and how they are influencing the country’s wider coffee market. You may also like our article on ecommerce & coffee in China. Instead, customers place their orders through the chain’s mobile app, before opting for either pick-up or delivery.

Delivery 187

Delivery Mobile Ordering Customer Service Food Order 187

Perfect Daily Grind

DECEMBER 1, 2019

During seasonal holidays, most coffee shops are inundated with customers. However, it’s also when you’re most likely to experience staff shortages. . Signs directing customers can have a big impact on helping out staff members during busy shifts. This has the potential to be stressful – but it doesn’t need to be.

Management 171

Management Management Café Hiring 171

Perfect Daily Grind

MAY 29, 2025

You may also like our article on what the coffee industry thinks about the “evolved” Q grader programme. The decision not to advertise membership signals a growing sense of disenfranchisement, most recently stemming from the CVA rollout. Then read our article on whether coffee associations have become too corporate.

Education 90

Education Certification Events Consumer Goods 90

Indoor Media

NOVEMBER 21, 2017

Perhaps you recall the time of day or even the location of the advertisement. But chances are, you aren’t able to recite the message, content, or brand that was being advertised. That’s where grocery cart advertising steps in. Billboard vs. Grocery Cart Advertising: The Differences. The True Cost of Billboards.

Advertising 78

Advertising Small Business Customer Service Customer Experience 78

Perfect Daily Grind

AUGUST 23, 2020

Outside of Australia and New Zealand, the drink is usually advertised on café menus under a different name. He says: “The name in my café is kopi hitam (black coffee)… [we give it to customers] when they say they want a long black or americano.” Mulia says he has also experimented with different variations.

Café 207

Café Customer Experience Beverage Advertising 207

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Credit: La Marzocco Korea.

Café 179

Café Consumer Goods Customer Experience Beverage 179

A Wine Story

JUNE 24, 2020

In these positions, Madeline interacted with customers and answered their questions about wine. How could she combine her experience with wine and graphic arts? Or spend several minutes hopscotching advertisements on the Internet to find a wine article with actual substance. Like this article?

Book 174

Book Education Social Media Certification 174

Restaurant Engine

APRIL 9, 2025

In this article, we look at managing your online reviews and how to turn feedback into positive outcomes. These reviews influence your customers choices of where to eat in your hometown more than traditional advertising. These are primary sources where diners share their experiences. Restaurant Web Design, Made Easy.

Management 52

Management Management Website Management Email Marketing 52

Perfect Daily Grind

FEBRUARY 12, 2020

Customers can only place orders online before picking them up, using an app linked with WeChat (China’s largest messaging service) to do so. They say this allows them to track customer coffee habits, so they can better meet their needs. Luckin Coffee has grown exponentially, opening 525 shops in the 9 months since it was founded.

Marketing 194

Marketing Social Media Consumer Goods 2018 194

EATER

JULY 18, 2023

Listen to this article In 1999, the first “dining in the dark” restaurant opened in Zurich, Switzerland. People’s experiences of these restaurants range from delight to terror. Restaurant menus can present an awkward challenge for blind people. But it doesn’t have to be that way. But a good restaurant was still a revelation.

Dine-in 246

Dine-in Restaurant Law Website Management Fine Dining 246