Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 4, 2024

Cracking the Code of Restaurant App Usage, November 2023 ) What Customers Value RMS segmented respondents by generation, and while preferences varied, all ages placed the most value on: Exclusive deals Loyalty-based incentives Customization What They Don’t Value On the other hand, crashes or technical issues ranked as the biggest pet peeve.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

SEPTEMBER 7, 2023

The foodservice industry, set to generate $997 billion in sales in 2023 , is fiercely competitive. With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Christine Barone, President, Dutch Bros. – Joe Hand Jr.,

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. They can also integrate with loyalty programs and customer relationship management (CRM) systems to further personalize the dining experience.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

NOVEMBER 27, 2024

How operators are catering to their customers online Off-Premise Sales on the Rise : Ninety-nine percent of operators use at least one online ordering platform, with 39 percent offering a direct online ordering option. There were 11 percent more transactions on Thanksgiving Eve than on the average Wednesday in 2023.

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. More broadly, catering is a strong revenue driver for restaurants.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. from 2023 to 2030. If so, you’re not alone.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

NOVEMBER 15, 2023

Heading into the end of 2023, two-thirds of consumer households (64 percent) planned to spend at the same levels with restaurants as they did over the second and third quarters of the year. However, Millennials were also more likely to cite loyalty points and special offers as a reason for using this option.

Loyalty Program 275

Loyalty Program Mobile Ordering Website Management Online Ordering 275

Modern Restaurant Management

JANUARY 2, 2024

” – Dean Drako, CEO of Eagle Eye Networks 2023 served up a year of resilience and innovation for restaurants, as they adapted to shifting landscapes and embraced new dining paradigms. The family dining chain is negotiating insurance programs for franchised restaurant groups to leverage a buying force in the marketplace.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

MAY 28, 2021

The Ellises also won three other awards including the Top Quarters for Kids fundraiser, Clean Juice’s charitable program helping underprivileged children get access and education about organic eating. Three Knoxville locations are slated to open in Fall 2022 and Winter 2023.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

The Rail

JANUARY 9, 2024

A new report from Bank of America revealed that silver spenders are the only generation who increased their consumer spending in 2023. Offer Senior Discounts Another great way to draw in silver spenders to your restaurant is to offer age-specific discounts or loyalty programs. This is guaranteed to attract older customers.

Loyalty Program 147

Loyalty Program Social Media Website Management Back of House 147

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Modern Restaurant Management

SEPTEMBER 27, 2024

A 2023 study by Toast found that 30 percent of staff in the restaurant industry are at risk of leaving in the next two years, highlighting an equally concerning high turnover rate within this sector. From 2023, consumer spending has been steadily increasing and is set to continue into 2025. Washington D.C.’s

Food Truck 251

Food Truck Fast Casual Food 2024 251

7 Shifts

JUNE 16, 2024

million worldwide, and in 2023, there were about 749,404 restaurants in the United States alone. You can reward your customers for their loyalty by establishing a card system wherein they'll get a stamp (or a sticker) for every purchase they make. billion in 2023.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering. Rinella is skilled in bringing restaurant ideas into reality. . Arlington, TX.

Franchising 471

Franchising Franchise Food Fast Casual 471

7 Shifts

FEBRUARY 7, 2024

Some quick-service chains, including Chick-fil-A, have crossed a tipping point, with more than half their sales coming via digital orders in 2023. Lunchbox : Open, scalable online ordering solution supporting B2B catering, multi-channel ordering, and more. Ideal for venues with simpler or more limited offerings.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

DECEMBER 16, 2019

Starbucks and McDonald’s were also the leaders when it came to customer loyalty or visits per visitor with customer visited 2.4 “Most QSR and Fast Casual brands have already adopted a digital ordering program. The survey found that loyalty programs can be important motivators as well, according to 58 percent of respondents.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Mad Mobile

JUNE 7, 2024

In the past, generic loyalty programs were enough to encourage customer engagement. However, times have changed, and guests expect more from restaurant loyalty apps than ever before. In order to remain relevant in the highly competitive restaurant industry , your loyalty program needs to stand out from the crowd.

Loyalty Program 40

Loyalty Program Point of Sale Customer Experience Demo 40

Lavu

FEBRUARY 28, 2025

Its industry-leading 91 NPS score reflects high customer satisfaction and loyalty. A well-suited POS system should cater to these demands. Customer Database & Loyalty Programs Store customer preferences and reward repeat orders for better retention. Heres what to look for when choosing one.

POS 60

POS Dietary Restrictions Online Ordering Delivery 60

Future Food

SEPTEMBER 6, 2023

Current figures from ABS report a low point, from June 2022 to June 2023 there has been a 12.7% Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

Current figures from ABS report a low point, from June 2022 to June 2023 there has been a 12.7% Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre.

Hospitality 78

Hospitality Loyalty Program Food Retail 78

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

SpotOn

JULY 3, 2024

If your bar is drinks-focused and has no or a limited food menu, collaborate with a local restaurant, chef, or catering business on a pop-up. A fixed happy hour menu is a great idea if your restaurant caters to theater guests or other event-goers. Theme nights Summer 2023 was all about Barbie, Beyonce, and Taylor Swift.

Social Media 98

Social Media Point of Sale Bar Brewery 98

Sling

APRIL 2, 2023

Your business can build and run its IP program any way it sees fit. So, for example, you may set up a program that challenges every server in your restaurant to upsell the chef’s special during the month of April. That said, there are two general classes of IP on which you can model your own program.

Cash Management 78

Cash Management Loyalty Program Casual Specials 78

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. million in 2021, to $974.9

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Wages have risen roughly 13 percent since early 2023, leveling out at $13.62 The pandemic made speed, accuracy, and seamless ordering non-negotiable. more an hour.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

QSR Automations

DECEMBER 22, 2023

Rise of AI Artificial Intelligence (AI) was the breakout star of 2023; from ChatGPT to AI art controversies, it can seem from the news that AI is a passing fad, but it can streamline your restaurant by translating recipes, keeping a digital stock list, and more. This blog was updated on December 22nd, 2023 for updated information and clarity.

2024 52

2024 Online Ordering Loyalty Program Customer Service 52

Modern Restaurant Management

NOVEMBER 1, 2024

COGS Are Key as Hiring Pressures Decline In 2024, 16 percent of operators say analyzing and managing the cost of goods and services and supplier and vendor management are top pain pointscompared to 12 percent in 2023. In fact, between 2019 and 2023, FAFH spending grew by 13.52 percent, while FAH increased by only 3.37

2024 221

2024 Point of Sale Mobile Ordering Consumer Goods 221

Modern Restaurant Management

NOVEMBER 21, 2022

Making this problem more cogent is the fact that inflation isn’t forecast to ease until late next year, where it is predicted to fall to 3-to-4 percent by the end of 2023, according to economic projections by Kiplinger. Many restaurants added delivery or take out capabilities, at home food or drink kits, and catering offerings.

Operations 492

Operations Cash Management Seasonal Menu Loyalty Program 492

Modern Restaurant Management

NOVEMBER 17, 2020

The survey insights show how the hospitality and event industry can pivot their offerings to cater to consumer preferences. A little under half of the respondents said yes, and of those 30 percent of them used catering for these events. The most important factor for Americans to join a brand loyalty program?

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

APRIL 20, 2021

Catering is still a promising source of revenue for restaurants, hotels and venues to continue to capitalize on. One in three respondents shared that they still plan to host their event at home, with 51 percent of those respondents stating they will be catering their at-home event. ” Optimism Is Returning. Paytronix Systems, Inc.,

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. This is all the income from your food and beverage sales, catering, branded merchandise, packaged goods, venue hire, etc. Labor costs. No high commissions.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. This year, diners reported spending $54 on average when eating out at a restaurant – up from $48 in 2023.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

NOVEMBER 24, 2021

The organization is run by Veterans and former First Responders with a passion for helping heroes in search of their next calling and offers a variety of programs to help veterans and current and former first responders succeed within the franchising space. Jimmy's John's New Incentive Program.

Franchising 444

Franchising Franchise Loyalty Program 2022 444