Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

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2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

NOVEMBER 15, 2023

However, Millennials were also more likely to cite loyalty points and special offers as a reason for using this option. Restaurants should recognize that households with children have different needs and preferences, and can customize their marketing programs to emphasize these elements and better appeal to parents.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

Focus POS

DECEMBER 22, 2021

H3: A strong loyalty program. What’s better than having repeat business; and what’s a better way to get repeat customers than to offer them an effective loyalty program. Look for loyalty program software that integrates with your POS system, allowing you to collect important data points from your customers.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

AUGUST 11, 2021

As a result, the restaurant saw a 62 percent increase in loyalty member sign ups and received over 7,000 check-ins from existing loyalty members in just two weeks. So, whether it be a small dish or beverage as part of a loyalty program, small tokens are key to fostering personal connections with your customers.

Loyalty Program 198

Loyalty Program Social Media Mobile Ordering Online Ordering 198

Future Food

SEPTEMBER 6, 2023

Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre. Image credit Hinchliff House hinchcliffhouse.com & Loftus Lane loftuslanecafe.com.au

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre. Image credit Hinchliff House hinchcliffhouse.com & Loftus Lane loftuslanecafe.com.au

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

7 Shifts

AUGUST 18, 2021

By identifying their individual needs, you'll be able to cater your service to meet and exceed them. Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Digital Loyalty. First, understand customer expectations. So, how can you do this?

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

NOVEMBER 9, 2022

These can be customers that have the potential to order high-value items, customers that are receptive to brand loyalty marketing, and prospects that fit your business strategy related to location, demographics, and spending habits. Loyalty programs. Once you find your goals, move on to the people you want to target.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

DECEMBER 18, 2019

Reward lunchtime loyalty Restaurant loyalty programs are a proven sales strategy no matter the time of day, but if you focus specifically on lunchtime (offering a free lunch every 10 visits, for example) you give diners a reason to keep coming back to you for a midday meal.

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

OCTOBER 13, 2023

The five tips below will help employers give gifts that receive the intended response, be it increased loyalty, retention or morale. Recognizing this diversity and catering to it is key to fostering genuine engagement and job satisfaction. This can include access to training programs, workshops, mentorship, or educational resources.

Loyalty Program 176

Loyalty Program Workshop Events Certification 176

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. For example, KFC even has facial recognition technology to cater to repeat customers.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

DECEMBER 21, 2022

Explore Higher-Margin Offerings : Related, next year, restaurants can look to new ways to offset pressures on margins by leaning more into higher-margin offerings like catering and delivery direct through owned channels vs. third party delivery. – Phil Quackenboss, VP of Restaurants & Growth at Fetch.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Goliath Consulting

DECEMBER 1, 2022

Loyalty ideas. Create a “nice list” reward program for the holiday season for repeat customers. This is always a great opportunity to offer new guests that visit your restaurant a discount on their order if they visit again, or a catering coupon to use. Promote catering. Restaurant Winter Promotion Ideas. Gift Cards. “35%

2022 88

2022 Menu Seasonal Menu Coupons 88

Modern Restaurant Management

JUNE 18, 2020

Many organizations offer on-site catering and cafeteria amenities as a convenience to employees, but with work from home requirements employees are forging for themselves. With millions of people working remotely, lunchtime, once a time of socialization, has been reduced to redundant trips to the refrigerator.

Supplies 189

Supplies Innovation Food Supply Loyalty Program 189

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns.

2024 203

2024 Online Ordering Website Management 2023 203

Bingage

JULY 21, 2022

You need to make sure your restaurant is as festive as possible this time of year—and that means catering to the needs of your customers. Offer Loyalty Rewards to your Customers – Here’s how. Related Read: 10 Benefits of Having a Customer Loyalty Program in Restaurant.

Marketing 98

Marketing Loyalty Program Social Media Seasonal Menu 98

SpotOn

APRIL 8, 2024

Independent restaurants have the opportunity to join in celebrating mothers and brunch items by creating a special mother's day brunch menu, dinner service, or promotions that cater to families. Offer extra loyalty points If you have a loyalty rewards program , give additional loyalty points.

2024 98

2024 Seasonal Menu Social Media Loyalty Program 98

The Rail

NOVEMBER 10, 2023

Choose the Right Platforms Different advertising platforms cater to different demographics and objectives. Loyalty Programs and Email Marketing While not traditional paid advertising, promoting loyalty programs can yield significant returns.

Advertising 59

Advertising Loyalty Program Email Marketing Mobile Ordering 59

Squirrel Systems

FEBRUARY 16, 2024

Health and Wellness Focus The health and wellness trend will evolve further in 2024, with menus offering a broader array of nutritious, balanced options catering to various dietary requirements, such as keto, paleo, vegan, and gluten-free. Experiential Dining The dining experience is becoming as important as the food itself.

2024 52

2024 Technology Menu Mobile Ordering 52

MBB Hospitality

JANUARY 30, 2024

In this realm of culinary bargains, mbbmanagement.com stands out as a pioneer in devising unique promotional strategies that cater to the appetites of diverse diners. These deals play a pivotal role in drawing new customers and securing the loyalty of regulars. They’re supposed to be a siren call to food lovers.

Loyalty Program 52

Loyalty Program Social Media Customer Experience Events 52

Modern Restaurant Management

NOVEMBER 21, 2022

Many restaurants added delivery or take out capabilities, at home food or drink kits, and catering offerings. Some implemented loyalty programs to promote recurring customers.

Operations 197

Operations Cash Management Seasonal Menu Loyalty Program 197

Modern Restaurant Management

AUGUST 3, 2022

The most common methods used to increase foot traffic and sales: Create a loyalty program. Encourage catering and delivery. Increase in specials and promos. Stronger digital presence with new websites, promotions on delivery platforms and social media, and thank guests via social media.

Social Media 180

Social Media Loyalty Program Online Ordering Pricing 180

Touch Bistro

MAY 18, 2021

When looking for an ESP for your restaurant, your best bet is to choose a service that’s integrated with your restaurant loyalty program (if you have one). That’s because your loyalty program is likely your biggest source of customer data, so you want to make sure you can easily reach everyone in your rewards program.

Email Marketing 97

Email Marketing Marketing Loyalty Program Mobile Ordering 97

Sling

APRIL 2, 2023

Your business can build and run its IP program any way it sees fit. So, for example, you may set up a program that challenges every server in your restaurant to upsell the chef’s special during the month of April. That said, there are two general classes of IP on which you can model your own program.

Cash Management 78

Cash Management Loyalty Program Casual Specials 78

The Restaurant Times

NOVEMBER 10, 2021

Online restaurant management systems cater to the on-the-go lifestyles of modern customers. With a good POS system, you can offer loyalty programs that will boost your revenue even more. With loyalty programs, you can offer rewards that the customers can redeem on their next visit, increasing average order value and profits.

Management 52

Management Management Online Ordering Loyalty Program 52

Bingage

JULY 21, 2022

You need to make sure your restaurant is as festive as possible this time of year—and that means catering to the needs of your customers. Offer Loyalty Rewards to your Customers – Here’s how. Related Read: 10 Benefits of Having a Customer Loyalty Program in Restaurant.

Marketing 52

Marketing Loyalty Program Social Media Seasonal Menu 52

Sling

JULY 4, 2021

Do you cater to more upscale clientele looking to get dressed up and dine in style? Or do you cater to the sports-wings-and-beer crowd? 23) Start A Customer Loyalty Program. The best way to generate repeat business and forge a bond with your clientele is to start a customer loyalty program.

Marketing 78

Marketing Social Media Loyalty Program Food Truck 78

7 Shifts

OCTOBER 15, 2020

Here are the blueprint details: Cuomo also asks New Yorkers to help enforce these regulations by self-reporting any restaurants they see breaking the 25% capacity rule, a program titled “New Yorkers Protecting New Yorkers.” The program ultimately supported 95 restaurants and 1,000 workers in the industry.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

The Restaurant Times

NOVEMBER 20, 2021

Introducing Customer Loyalty Programs. According to the PRIME report, 55 percent of the operators stated that enhancing customer experience was the top priority and 32 percent of them were introducing new customer loyalty programs to grow their business. Source: USA Today. Exploring New Locations.

Loyalty Program 52

Loyalty Program Online Ordering Point of Sale Mobile Ordering 52

BNG Point of Sale

SEPTEMBER 2, 2021

The high turnover nature of these operations tends to result in fewer kitchen staff required, cheaper food and menu items, and smaller retail spaces, than other types of endeavors in the restaurant industry (and indeed other catering businesses). Catering . Just like food trucks, catering businesses have low overheads.

Food Truck 52

Food Truck Loyalty Program Food Point of Sale 52

The Restaurant Times

MARCH 17, 2023

If you think you shouldn’t advertise to your customers, you’re passing up an opportunity to generate revenue and increase loyalty. Still, consider it as catering to various dietary requirements to attract a larger clientele. Consider establishing a customer loyalty program to achieve this in person or online.

Advertising 52

Advertising Email Marketing Loyalty Program Social Media 52

The Restaurant Times

AUGUST 26, 2022

It should have all the programs required for front-of-house and back-of-house calculations, such as financial tracking, inventory reports, etc. Restaurant Loyalty Software. Some POS systems have integrated loyalty software in their offering. If not, you can purchase restaurant loyalty software separately.

2022 69

2022 Management Management Loyalty Program 69

Black Box Intelligence

NOVEMBER 16, 2021

While one great deal or special may drive restaurant revenue, the reality is most restaurants need a mix of specials, discounts and loyalty rewards to offer a little something for everybody. Restaurant reward programs are well worth the effort. Data shows that loyalty programs are highly valuable.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

QSR Automations

DECEMBER 22, 2023

Unfortunately, loyalty programs can only go so far , and they traditionally depend on rewarding customers for returning to your restaurant. This means that the restaurant can do very little other than offer loyalty rewards. Ecommerce online stores have developed CRM into an art form, and restaurants have started to follow suit.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

JANUARY 12, 2022

Along with furthering their technological investments, operators are also altering their physical restaurant locations to cater to delivery. But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Mad Mobile

FEBRUARY 22, 2024

25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. Enriches menu selection and caters to health-conscious diners. Facial Recognition Enables frictionless payments and personalization by recognizing the diner’s face for bill settlement and loyalty points. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40