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Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. For part two, click here.
11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. Systemwide sales fell 5.3%
Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic.
In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The
We are also confident in our small-footprint concept that we’ve mastered over the last 35 years, and believe it positions us well when it comes to real estate site selection, which can be a true pain point for companies. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023.
American travelers brought it back to the states as a way to feel aristocratic. When you dine out at a restaurant, you tip your server. It's the expectation and an essential part of how restaurant workers earn a living. A guest's tip subsidizes wages for most of America's restaurant workers.
While many operators struggled to keep expenses – particularly food and labor costs – under control, they also observed an increase in guest traffic and in profit margins, in part due to strong takeout and delivery sales. outlining the top challenges facing the industry, alongside the emerging trends shaping it.
Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.
By Lisa Jennings on Jun. 27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year. Photo courtesy of Jeff's Bagel Run. Jeff Perera jokes that his bagel chain is the result of a love story. “I I made a bagel for my wife, because she asked me to,” he said. She’s on time.
A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade.
However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. With integrated point-of-sale (POS) systems, the entire dining process is streamlined, from when customers order to when they pay for their meals.
from 2023 to 2030. Comprehensive analytics dashboard for insights into customer preferences and sales trends. Conduct surveys or review customer feedback to pinpoint their preferences and pain points, such as menu options, delivery speed, or ease of ordering. If so, you’re not alone.
This is often based on a points model, calculated using the job category and hours worked. We operate as a tip pool restaurant with equal parts shared between the back and front of the house, weighted by position and number of hours worked. This isn’t an easy conversation to have. Rethinking Wages: Where to Start?
Updating packaging to account for new ways of getting food from restaurant to car to house to table can increase propensity to re-order significantly. Own Your Changes In March 2023, restaurants’ food prices were 8.8 Customer expectations are level set by their most advanced in-store and digital experiences.
In 1924, popular US brand Maxwell House spent the modern-day equivalent of US $4 million on marketing , including sponsored TV shows, which helped increase sales by 85% in just a few years. But in an increasingly technology-driven world, consumer expectations are shifting as AI reshapes digital marketing strategies.
The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%).
We've reached a point where we're recognizing the value and limits of these technologies. And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences.
It’s the same selling point as the early days of delivery app Caviar, when it offered a premium product — takeout from higher-end restaurants — in a marketplace that’s otherwise about unlimited options, not curation. It’s called Bankside, with a menu that includes peel-and-eat shrimp, clam chowder, crispy cod sandwiches, and a lobster roll.
One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. Use this in combination with your POS sales data to identify your best employees based on stats as well as intuition. Trying to eliminate the front of house and back of house and make it one big house, everyone working together.”
The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.
The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.
Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer. One challenging aspect of owning a small business is purchasing and maintaining expensive equipment.
Q4 Restaurant Trends Toast released its Q4 2023 Restaurant Trends report that examined catering activity around the holidays, large events, cold-weather food and alcohol preferences, and weekly tipping trends. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022.
Earlier this week, Starbucks denied reports that it’s seeking a full sale of its China operations. The coffee chain started a formal sales process for its China division in May 2025, which CEO Brian Niccol claims has attracted strong investor interest. The sale comes off the back of Starbucks’ continued market struggles in China.
Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Early Impact of California's Minimum Wage A new edition of The Anchor from Placer.ai, written by R.J.
The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. million guests.
The space, which opened in late 2023, is decorated with whitewashed walls, mint-green booths, and minimalist wooden furniture, none of which immediately hints at the dishes that hit tables. In the last decade, though, the smells and flavors of Korean food have been trickling out beyond Pequeño Seúl.
Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority.
It took industrial designer Kenji Ekuan three years of development and 100 prototypes before he unveiled the final version, which premiered in 1961 — though the roots of the Kikkoman brand stretch back several centuries. The Kikkoman soy sauce bottle in its many iterations. Photos by Nippon & Co, lottaocean , modemedia , and irokk.
Comp Sales -3.2% Decembers sales and traffic data may appear weak at first glance. Sales and traffic growth were weaker during the first week of December. Same-store sales growth in December: -0.3% in same-store sales growth. Thus, highlighting the industry improvements since hitting a low point in July.
Shutterstock America’s other NRA has made headlines for its lobbying — lobbying some say is against the interest of restaurant workers When you hear the acronym “NRA,” you probably think of the organization that is laser-focused on ensuring that this country never passes another common-sense gun law. What is the National Restaurant Association?
One of those ways is tip pooling, where all tips are collected into one “pool” and re-distributed back to employees. One of the most significant changes occurred in 2018 when the Department of Labor ruled that back-of-house employees like cooks and dishwashers are eligible to be included in the tip pool. Table of Contents.
So many of TikTok’s food creators built their platforms on relatability, but some have succeeded to the point of rendering themselves unrelatable, with lofty Architectural Digest -esque kitchens and deals with luxury fashion brands. This is how Justine Doiron — 2.3 It led to a somewhat clunky, more complicated approach to writing recipes.
🍽️ Smart Ordering Systems for Quick-Service Restaurants: Redefining the Dining Experience Self-Service Technologies Enhancing Front-of-House Efficiency in Quick-Service Restaurants Self-service technologies, like kiosks and mobile apps, are transforming the way restaurants manage front-of-house operations. .
Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6 percent in November, which represents the third consecutive month of positive sales growth and the strongest since January. Thanksgiving typically represents lower sales volumes for most industry segments.
Because I am Chinese-Malaysian (then a rarity in the industry), many customers assumed our product was of Asian origin, and I endured racist comments about its price point, taste, and provenance; many retailers and customers found tibicos hard to pronounce and asked why we didn’t call it by its more commonly used name, water kefir.
Even the most creative restaurant promotion ideas won’t increase sales if they’re poorly planned and executed. Before launching any new menu promotion idea, it’s a good idea to go back to basics and get clear a few basic points first. The trick is making sure the tactic boosts sales instead of cutting into revenue.
Set to open in August 2023, the Detroit People’s Food Co-op will provide the neighborhood’s residents — who are predominantly low- and middle-income African Americans and have long lacked a high-quality, nearby grocery store — an easy source for healthy food. Non-owners can shop at most co-ops as well.
Since a restaurant’s business model relies on food and drink primarily, it functions like a venue with in-house catering. Since a restaurant’s business model relies on food and drink primarily, it functions like a venue with in-house catering. That dish you crave so badly? Finally, all your loved ones will understand why.
37% of restaurant operators say employee retention and productivity is one of their priorities for 2023. Their perfect scenario is that the store manager acts as the main point of contact for new hires. Team management is a top concern for restaurants these days. The pandemic pushed a lot of people out of the industry.
He joined us on the Pre-Shift podcast to chat about bartaco's embrace of tech, their unique approach to training and career development, radical wage structure, and how all of those practices have them poised for growth in 2023. What is your brand doing to give back? What does your brand mean? Or what are your green initiatives?'
According to historians, the first mention of coffee in the US dates back to 1668 when either the British or the Dutch brought beans to New Amsterdam (now known as New York). Coffee houses soon started to open on the East Coast, mostly in New York and Boston. Read on for more of their insight.
They only know they feel great and that feeling brings them back. To create the magic guests crave, restaurants must step back and work on creating memorable moments and fostering a positive emotional connection with customers. The definition of the word hospitality can change depending on context.
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