Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Thankfully, technology is pushing the industry forward, and improving everything from reservations to ordering to dishwashing.

Kitchen Safety 508

Kitchen Safety Front of House Food Safety Equipment 508

Modern Restaurant Management

JANUARY 31, 2022

“Order more food.” Fast Facts on Deep Fryers : The cost of servicing hot side appliances, such as deep fryers, increased 38 percent in 2021. Fryer service volumes increased 93 percent from the start of the pandemic in March 2020 through December 2021 – leaving many operators rushing for repairs and replacements.

Employee Relations 530

Employee Relations Customer Service 2021 Equipment 530

Modern Restaurant Management

APRIL 6, 2022

Crucially, they also display the restaurant’s air quality updates on its website, so diners can see for themselves that the air quality is good before deciding whether to order take out or commit to an in-person visit. Lastly, with these measures, service staff can feel safer.

Fine Dining 495

Fine Dining Customer Service Kitchen Safety Employee Relations 495

Modern Restaurant Management

FEBRUARY 28, 2022

Since the late summer of 2021, many major U.S. cities have implemented requirements for patrons to show proof of COVID-19 vaccination in order to dine indoors at restaurants. At a time when over one-third of U.S This paints an interesting picture around the current and potential future state of the country’s restaurant industry.

Employee Relations 507

Employee Relations Dine-in Customer Experience 2021 507

Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. Food and beverage sales in the restaurant and foodservice industry are projected to total $789 billion in 2021, up 19.7 Here's a summary of what to expect and what restaurants can do to stay ahead. Staffing Shortages Continue.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

MARCH 3, 2023

These investments are anticipated mostly in the order and payment space, rather than automated systems or robots that prepare and serve food. Two-thirds of adults say they're more likely to order takeout food from a restaurant than they were before the pandemic. million by 2030. million by 2030. At an average cost of $7.19

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

OCTOBER 24, 2024

For Sleepy Bee, we submitted our assessment in June 2021, entered the review process in March 2022, and completed it in November of 2022. ” Additionally, you will speak to or put in place written policies around employee and manager expectations and a code of ethics. Once that is submitted you are subject to a thorough review.

Certification 221

Certification Fast Casual Government Front of House 221

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão. .

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JULY 16, 2021

These virtual brands have allowed restaurants to hone in on hot niche trends (anything chicken related, typically) with consumers. For the 12 months ended March 31, 2021, their pace of digital orders was up by 207 percent, versus 98 percentthrough direct restaurant ordering. Risks to Look Out For.

Management 474

Management Management Insurance Kitchen Safety 474

7 Shifts

MARCH 25, 2022

But how have they stacked up when it comes to sales and labor this year versus the same period in 2021? What 3,700 Restaurant Employees are Looking For To Stay Engaged. Where we have seen significant changes are both in the total number of labor hours per day, and labor costs in relation to sales. hours in 2021 to 76.13

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

Lavu

JUNE 26, 2025

The restaurant industry is rapidly evolving, and mobile food ordering is at the center of this transformation. These mobile food ordering statistics reveal just how quickly digital habits are shifting — and what it means for restaurants trying to stay competitive. At first, mobile ordering seemed like a long shot.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Modern Restaurant Management

APRIL 8, 2020

The program was created to help small businesses (fewer than 500 employees) with funds to pay up to eight weeks of payroll costs, including benefits. As an example, a private equity-owned restaurant group might qualify for the PPP by having fewer than 500 employees per location. Employee Retention Credit. 10 million.

Employee Relations 524

Employee Relations 2019 Small Business 2018 524

7 Shifts

MARCH 18, 2021

In order to support the restaurant industry through uncharted waters, our team at 7shifts has worked together to derive important labor trends and insights from our network of restaurant pros. Some states had returned to stay-at-home orders, and dining rooms were once again shut down. It appears so. up and to the right, as they say.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. NCR Corporation added technology that builds diners’ confidence by empowering them to both order and pay via their own mobile device. ” Tyga Bites Launches. .”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

NOVEMBER 11, 2020

As general counsel to over a dozen restaurants in the San Francisco Bay Area and Orange County, I have seen a lot of changes since the first shutdown orders came out in March. Others have brought employees back that were only temporarily furloughed and have questions about accrued sick leave. Challenging, but not impossible.

Kitchen Safety 553

Kitchen Safety License Restaurant Law Food Safety 553

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

EATER

AUGUST 24, 2022

“They said, ‘We are like family here,’ and when they said that, they made me feel like I was going to be part of a family work environment,” says Luna, a former Amy’s Kitchen employee. Luna started on the enchilada line at Amy’s San Jose plant in December 2021, and then became a machine operator in the pizza department after four months.

Kitchen Safety 363

Kitchen Safety Employee Relations Food Safety 2022 363

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're

Serving 517

Serving White Paper Food Recycling 517

EATER

DECEMBER 16, 2021

With her newest book One Fair Wage: Ending Subminimum Pay in America , published in the fall of 2021, Jayaraman furthers the movement. Dynamex stated that most workers are employees and that any company seeking to classify a worker as an independent contractor must meet a stringent burden of proof to do so. It was very exhausting.”

Back of House 363

Back of House Delivery Employee Relations Mobile Ordering 363

7 Shifts

JULY 16, 2021

List all employees and partners. If you're serving food at your coffee shop, your employees should complete a food handler's course. In 1992, the Department of Justice passed the Americans with Disabilities Act (ADA) to ensure that employees and customers with disabilities have the same access to basic services as other people.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

MAY 1, 2020

In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery. Respondents across all countries said their top food-related concerns were: safety and hygiene, access to healthy foods, and nutrition. Singapore recognized a similar increase.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

DECEMBER 3, 2020

She started her career in private wealth management, serving as the Director of Client Relations for an investment advisory firm where she honed her skills for management of client relationships and true servant leadership. "ezCater's platform provides effortless online ordering and exceptional customer service."

Franchising 414

Franchising Franchise Catering Online Ordering 414

EATER

AUGUST 10, 2021

These companies could certainly afford to pay their line-level employees higher wages to entice them back to work. Eric Sze, Eater 2021 New Guard member and chef-owner of 886 restaurant in Manhattan, says that he considers himself a “very lucky owner” and hasn’t had too much trouble bringing staff back.

Front of House 261

Front of House Back of House Employee Relations Small Business 261

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Restaurant365

DECEMBER 11, 2020

As 2021 begins, there are many restaurant management best practices that can be applied to strengthen your business, in the short and long term. Here are 11 tips to set yourself up for success in 2021. Your cash flow may have been tight in 2020, so 2021 is the time to focus on your cash flow recovery and next steps.

2021 136

2021 Cash Management Management Management 136

Modern Restaurant Management

JUNE 28, 2021

Similar to other states such as New York, Kentucky, Texas, Colorado and California, on May 5, 2021, the Georgia State Senate passed Bill 236, which offers an opportunity for restaurants and bar owners to generate more revenue through to-go orders. In other words, it allows the sale of mixed drinks with to-go food orders.

Employee Relations 329

Employee Relations Restaurant Law Customer Service Food Order 329

7 Shifts

FEBRUARY 4, 2021

Book found herself texting pictures of the staff schedule to employees day-in and day-out. “I From the simple schedule builder, to shifts published right to an employees’ mobile device, Book was able to save valuable time to get back into other aspects of shop management. “[Now], was a pain. We were using MICROS pre-COVID.

Operations 370

Operations Book Small Business Communication 370

EATER

MARCH 17, 2022

Now, he’s back at Starbucks, and workers say he’s been involved in union-busting since the first stores in Buffalo organized in 2021. We get better together,” Schultz said in a 2021 letter to baristas after workers at a Starbucks in Buffalo, New York announced their intent to unionize. “No Howard Schultz is back as CEO of Starbucks. |

Employee Relations 246

Employee Relations Mobile Ordering 2021 Hiring 246

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. Each member of the coalition is committed to responsibility. ” says John Cocker, FOODWORKS’s president.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). Texas Roadhouse’s visits grew 7.2 percent during 2024 and were up 4.2

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

APRIL 29, 2020

The PPP, which is administered by the Small Business Administration (SBA), is designed to ensure that businesses with 500 or fewer employees can continue to meet their payroll demands. The Employee Retention Credit. The remaining portion of the loan may be used for rent, utilities, or mortgage interest.

Franchising 324

Franchising Franchise Specials Employee Relations 324

EATER

DECEMBER 20, 2021

Comparing the periods of March to November 2020 and March to November 2021, Cheng says there are seven times as many host positions this year than last. At restaurants and bars that rely on walk-in service and foot traffic, Cheng also theorizes that the staffing up is related to needing more muscle at the entrance to the restaurant.

Employee Relations 272

Employee Relations Hiring Bar Take-out 272

EATER

JULY 13, 2021

She had already undertaken the process of transitioning her restaurant to a co-operative, employee-owned model, and had enlisted the nonprofits Project Equity and Sustainable Economies Law Center to explore options. So we are being diligent and thoughtful about a model that works for us and our employees.”. Spicy kishek: $0.38

Employee Relations 246

Employee Relations Delivery Food Order Restaurant Law 246

Modern Restaurant Management

MARCH 16, 2020

17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only. percent from unusually high numbers a year ago related to U.S. In reality, Order for Pickup offers wait times up to 2.4X Faster than order in person at Taco Bell.

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305