Modern Restaurant Management

SEPTEMBER 15, 2021

Uncovering consumer confidence and preferences in an ever-shifting market as a result of COVID-19 restrictions, Restaurants Canada is shining a light on what restaurateurs and chefs can expect with the release of the 2021 Discerning Diner Report. 78 percent of Canadians have ordered delivery within six months prior to the survey.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

DECEMBER 22, 2020

It's estimated that 100,000 restaurants have already closed because of the pandemic and there’s no doubt that we will continue to feel the effects of 2020 well into 2021. Take a NYC resident who has become a regular delivery patron of one of their favorite restaurants throughout the pandemic. However, not all hope is lost.

2021 474

2021 Fine Dining Online Ordering Travel 474

Modern Restaurant Management

DECEMBER 23, 2020

The qualities of the space must complement the menu options to deliver an unforgettable experience. ” In addition to the known changes the pandemic has brought, restaurants have also modified their take-out, pick up, and delivery options. Getting Creative with Outdoor Space. With the current climate of the U.S.,

Design 539

Design 2021 Outdoor Brewery 539

Social Hospitality: Restaurants

FEBRUARY 25, 2021

In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Mobile Menus. Your online menu is the crux of your restaurant’s digital marketing efforts. Everything you do should funnel customers towards your mobile menu to encourage takeout orders.

2021 434

2021 Social Media Mobile Ordering Online Ordering 434

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 Delivering Success with Ghost Kitchens.

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

Goliath Consulting

OCTOBER 19, 2020

Here are our best guesses for the business trends of 2021. Domino’s launched their “Carside Delivery” Service nationwide this June which would allow customers to receive their online order without ever leaving their car (2). Which brings us to the next point on deliveries. DESIGN: It’s a new era of drive-thrus.

2021 339

2021 Point of Sale Food Safety Kitchen Safety 339

Modern Restaurant Management

JANUARY 27, 2021

Create a Special Menu. Design a prix fixe or specials menu that’s festive for the holiday. Customers are looking for something to celebrate and be excited for, so making your menu reflect this will help mark the day and add to the specialness. Set menu deal for two. Free or discounted delivery on takeout orders.

Specials 554

Specials 2021 Social Media Online Ordering 554

Modern Restaurant Management

NOVEMBER 4, 2021

While many brands will continue to work with third-party delivery services – out of necessity but also awareness – more and more are investing in their O&O apps. This puts the customer in the driver’s seat and removes the reliance and uncertainties on timeliness of delivery offered by third parties.

Mobile Ordering 508

Mobile Ordering Marketing Menu Fast Casual 508

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Simplified Menus. Menu variety plays a substantial role in every dining experience. Health-Conscious Food Will Dominate Menus.

2022 547

2022 Online Ordering Customer Service Website Management 547

Modern Restaurant Management

OCTOBER 26, 2021

Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Similarly, the State of Mobile 2021 report by App Annie found mobile orders of food and food delivery in the US grew by 105 percent in the past year. Owning the End-to-End Experience.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Goliath Consulting

NOVEMBER 22, 2020

With many municipalities modifying laws on delivery and to-go alcoholic beverages, restaurants have a lot of room to get creative. Most restaurant alcohol delivery programs function like food programs. The post Navigating the Bar Business During the Holidays and into 2021 appeared first on Goliath Consulting Group.

Bar 397

Bar 2021 Restaurant Law Beverage 397

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Goliath Consulting

DECEMBER 6, 2020

Now that 2021 is only weeks away, we are making predictions on what the new year will bring. Here are our top 5 food and restaurant trend predictions for 2021 and beyond. As opposed to third-party services, self-delivery allows restauranteurs to “control the experience and keep the fees down” (1).

2021 286

2021 Mobile Ordering Food Food Safety 286

Modern Restaurant Management

NOVEMBER 19, 2020

In fact, as digital platforms have become more prominent during the pandemic for ordering takeout and delivery, restaurants can use the time their customers spend on their smart phones to their advantage. This will help restaurants avoid the possibility of customers placing orders and ending up with missing or non-existent menu items.

Online Ordering 539

Online Ordering Social Media Coupons Advertising 539

Modern Restaurant Management

MAY 24, 2022

increasing 15 percent year over year and same-store delivery orders increasing 11 percent year over year, according to DoorDash's second annual Restaurant Online Ordering Trends Report which takes a deep dive into consumer online ordering preferences and emerging dining trends. on DoorDash (2021 vs. 2020). While Friday at 6 p.m.

Ordering 520

Ordering Online Ordering Social Media 2022 520

Modern Restaurant Management

JANUARY 4, 2023

Despite inflation taking its toll, many people are continuing to prioritize and enjoy the convenience of takeaway and food delivery with recent Deliverect data revealing that more people are purchasing delivery orders today than they were before the recent increase in the cost of living. Quality, Convenient Deliveries Influence Choice.

Social Media 493

Social Media Delivery Consumer Goods Customer Experience 493

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

Delivery 356

Delivery Cash Management Point of Sale Back of House 356

Modern Restaurant Management

DECEMBER 17, 2020

Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. By this point, most restaurants have experimented with their concept and menu to adapt. Therefore, we expect that the “New Normal” of operations will be here to stay at least until summer if not into the fall of 2021.

Back of House 539

Back of House Outdoor 2021 Healthcare 539

Modern Restaurant Management

OCTOBER 20, 2021

Nearly three-fourths of respondents reported using the channel at least 1x weekly, a slight decline from May 2021. Takeout and delivery also have remained constant since May 2021 — 66 percent used takeout at least one time weekly, and 52 percent used delivery. Why Breakfast Is Back. see below).

2021 539

2021 Dine-in Customer Service Casual 539

7 Shifts

AUGUST 12, 2021

You may, for example, use push notifications for advertising special discounts or notifying consumers about a new menu. For example, chefs want to ensure that their customers enjoy what they see on their plates when choosing the menu or sending it out. Online Delivery. Menu Promotion.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

Modern Restaurant Management

MARCH 26, 2021

Research company eMarketer forecasts that by the end of 2021, there will be 44.1 million users of food delivery apps in the U.S., Digital ordering channels are vital for your restaurant’s success in 2021. If there are menu discrepancies between locations for multi-unit operations, you can update them within seconds.

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

FEBRUARY 1, 2022

Additonally, ninety-six percent of operators experienced supply delays or shortages of key food or beverage items in 2021 – and these challenges will likely continue in 2022. Streamlined Menus with More Plant-Based Options and Sustainable Packaging. Help (Still) Wanted Throughout the Restaurant Industry. Roughly half of U.S.

2022 518

2022 2030 Recruiting Food Supply 518

Modern Restaurant Management

DECEMBER 21, 2021

Here is a look at the top trends expected to impact foodservice in the next year: Social Responsibility on the Menu : When choosing where to spend their dining dollars, consumers will seek out brands that align with their personal values and beliefs 1. 1 More than half of Gen Zers want automated/AI menu suggestions. 2021 Midyear U.S.

2022 450

2022 2021 Innovation Customer Service 450

Modern Restaurant Management

SEPTEMBER 15, 2020

Lunchbox is able to orchestrate services like native ordering through app or web based platforms, delivery and digital marketing, through one platform thanks to its strategic partnership integrations with companies like Toast and Doordash Drive. Tamper-Free Takeout and Delivery. How to Launch Online Ordering.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JANUARY 19, 2021

First, identify a gap in the market—often using a delivery system’s regional data to see which cravings went unsatisfied. Next, create a brand and menu to be hosted locally or on your favorite aggregator. Others, like LA-based group Salted, are built from the ground up with only “delivery-first” brands.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

JUNE 15, 2021

Menus were trimmed to a fraction of original size. Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The delivery service trend is expected to continue as consumers have become accustomed to the convenience.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

JUNE 7, 2022

When asked in March 2022 whether they anticipated ordering from drive-thru restaurants "more" or "much more" going forward, Gen Z respondents had the most significant drop, moving from 34 percent at the end of 2021 to 12 percent in March 2022. The drive-thru is not the only place where Zers are curbing spending.

2022 520

2022 Point of Sale 2021 Entertainment 520

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent. For reference, the top four U.S.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

DECEMBER 18, 2020

Tap 42 was among the first concepts in South Florida to combine signature architectural design with a chef-driven menu, extensive craft beer list, and handcrafted beverage program. As restrictions subsided, delivery and takeout supported some business and luckily their menu fit well this option," he told MRM in a follow-up interview. "Constant

Leadership 433

Leadership Magazine Online Ordering Outdoor 433

Modern Restaurant Management

FEBRUARY 25, 2021

Among the other insights: Restaurants expect 62 percent of their revenue to come from takeout or delivery in 2021. 58 percent of restaurants prefer to use their own app or website for delivery. Nearly half of restaurant owners or managers plan to continue offering digital menu access using URL or QR codes in 2021.

Social Media 395

Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

APRIL 12, 2022

Vaccine rates are stable at 74 percent, a jump from a 17 percent vaccination rate reported in Q1 2021 and even surpassing the 60 percent of respondents who were or planned to get vaccinated. Delivery use is also down to 53 percent from 57 percent, a decline likely caused by ongoing fatigue of delivery surcharges.

Pricing 474

Pricing 2021 2022 Fast Casual 474

Modern Restaurant Management

DECEMBER 30, 2021

Technology also allows for seamless delivery operations during colder months. We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. Managing the kitchen is a huge part of making delivery and in-venue a successful balancing act. Future of QR Codes / Digital Order and Pay.

2022 579

2022 Loyalty Program Kitchen Safety Customer Experience 579

Modern Restaurant Management

JULY 13, 2022

For example, replacing physical menus with QR codes has become exponentially popular since the start of the pandemic with one firm reporting a 750 percent increase in downloads between 2020 and 2021. Direct Delivery.

Franchise 536

Franchise Franchising Operations Loyalty Program 536

Modern Restaurant Management

MARCH 17, 2022

With wholesale food prices soaring 13 percent in 2021 and labor costs rising as worker shortages continue, many restaurants are looking for smart ways to lower costs and avoid passing them on to their diners. One such solution has been shrinking restaurant menus. One such solution has been shrinking restaurant menus.

Seasonal Menu 472

Seasonal Menu Mobile Ordering Food Order Menu 472

Modern Restaurant Management

MAY 19, 2021

QSRs entered 2021 looking much different than they did a year ago, after having made significant and creative changes to their business models in the wake of the pandemic. Operations were changed to support delivery, mobile ordering, drive-thru, and self-service. The same can be said for running seamless mobile and online deliveries.

Mobile Ordering 491

Mobile Ordering Technology Online Ordering Customer Service 491