Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Let your patrons feel that they are a part of the future of their favorite hangout, and they will take an interest in the restaurant's success now and for years to come.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

NOVEMBER 13, 2023

Lawyers have spooked them into avoiding conversations about managing employees for fear of taking on the liability of being joint employers. Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor.

Franchising 520

Franchising Franchise Employee Relations Restaurant Law 520

Modern Restaurant Management

NOVEMBER 19, 2020

Historically, food service businesses formulated a single year-long budget tailored to labor needs, food costs, average daily revenues, capacity levels and customer trends – all of which were in relation to historical results and relatively stable. Unfortunately, it could take as long as 6-12 months before the entire U.S.

2021 508

2021 Employee Relations Food Safety Customer Service 508

Modern Restaurant Management

OCTOBER 19, 2020

As the COVID-19 pandemic continues past the six-month mark, people remain wary about dining out. The combination of stay-at-home orders, ongoing COVID restrictions, spikes in COVID numbers, and consumer fear about the risks of dining out are significantly impacting the restaurant industry. percent as of September 30, 2020.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. Despite price increases, data shows consumers still enjoy eating out. While factors such as convenience impact that decision, the experience of dining out is important. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

AUGUST 21, 2020

Now that summer has come and some states have begun opening up, many people are feeling braver and more willing to venture out in search of normalcy—families included. C3 looked to answer those questions and others when we surveyed over 500 parents with young kids (ages 4-10) during the third week of June 2020. Keeping Kids Safe.

Food Safety 539

Food Safety Entertainment Take-out Employee Relations 539

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. Four Tech Solutions to Improve Guest and Employee Experiences. Here are four top technologies that can reshape the drive-thru, enhancing the employee and guest experience while boosting the bottom line.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Live in the U.S.,

Healthcare 516

Healthcare Employee Relations Online Ordering Customer Service 516

Modern Restaurant Management

JANUARY 7, 2021

Every restaurant business needs some form of an employee handbook. It should serve as a guide for your employees to reference on an ongoing basis. Sick leave policies and PTO are among the employee handbook items that may need to be changed this year. You can codify what works into a policy moving forward.

Employee Relations 519

Employee Relations Restaurant Law Information Reference 519

Modern Restaurant Management

DECEMBER 22, 2020

2020 has been a year like no other for restaurants and the companies who support and supply them. But if your restaurant or industry related business has been able to stay open or expects to resume operations once we are on the other side of the pandemic, now may be the time to apply for a grant. The time is now to explore grants.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Modern Restaurant Management

APRIL 6, 2022

The fact is that In the future guests will take a much more proactive approach in choosing where they will go based on the IAQ. This is especially important for potential clients prone to allergies, given that the region has been clouded by recurrent wildfires in 2020 and 2021. Lastly, with these measures, service staff can feel safer.

Fine Dining 495

Fine Dining Kitchen Safety Customer Service Employee Relations 495

Modern Restaurant Management

APRIL 30, 2021

Focus on changing the processes of your restaurant to accommodate the new realities and to reach out to customers living in your local areas. Necessary safety protocols and the heightened risk of contracting the virus in closed quarters combined to shut down majority of businesses in 2020. Reach Out to Local Foodies.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Should the customer and employee experience not be altered to fit that lifestyle? Of course it should!

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

JULY 29, 2021

In 2020 alone, the FBI received 791,790 internet crime complaints , which is 300,000 more than the year prior. You may also use plenty of internet-connected devices like iPads or smartphones for taking orders. Educate Employees. If employees can spot these scams, they can avoid accidentally installing malware.

Loyalty Program 618

Loyalty Program Employee Relations Point of Sale Mobile Ordering 618

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

NOVEMBER 10, 2020

With 50,000 restaurants receiving PPP loans of $150,000 or more keeping thousands of restaurants and restaurant workers afloat, it’s time to find out about the PPP Loan Forgiveness Program. Reducing employee salaries by no more than 25 percent during the covered period. Proof of the average number of FTE employees on payroll.

Document 474

Document Employee Relations Small Business Certification 474

EATER

NOVEMBER 21, 2024

In 2017, ophthalmologist Dr. Chris Knobbe published a paper arguing that “harmful vegetable oil,” as well as other processed foods, “are the primary and proximate cause of AMD [age-related macular degeneration].” Carbone, however, isn’t taking the SOS fliers lying down.

Advertising 329

Advertising Influencer 2023 2022 329

Modern Restaurant Management

FEBRUARY 3, 2021

Dealing with a global pandemic and resulting business interruptions and locks downs, working hard to ensure employees are compensated as much as possible, facing down business liability issues – all were big issues in 2020 and are expected to be so in 2021. In August of 2020, that number surpassed 32,000 restaurants.

Insurance 531

Insurance 2021 Restaurant Law Fine Dining 531

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

SEPTEMBER 23, 2020

Also, in today's Covid challenged environment, Citrus safeguards both employees and customers by completely eliminating contact, enabling businesses to thrive, providing a safe pickup experience for all. Menish Gupta, Citrus CEO, commented: "Today's curbside pick-up logistics are inefficient and disorganized.

Serving 517

Serving White Paper Food Recycling 517

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. I was fresh out of university. We opened the store when I was 22 years old. My partner was really into baking.

Operations 370

Operations Book Small Business Communication 370

Modern Restaurant Management

MARCH 1, 2023

Everything from decreasing food waste to exploring how automation can increase revenue for small business restaurants is related to BOH procedures. For any service charge to be a net-benefit for your restaurant and employees, always focus on the customer. Does the equipment layout make sense for all staff?

Front of House 428

Front of House BOH Back of House 2023 428

Modern Restaurant Management

SEPTEMBER 3, 2020

Even the most creative of restaurants have struggled to keep employees on payroll – even at wages half of which they were accustomed. Many restaurants have wondered where, besides federal programs such as the Paycheck Protection Program or SBA Disaster loans, they can turn for funds, and what their legal obligations are to employees.

Fine Dining 502

Fine Dining Restaurant Law Outdoor Food Truck 502

Modern Restaurant Management

MAY 30, 2025

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

EATER

SEPTEMBER 10, 2020

The 2020 winners were supposed to be announced on September 25, after COVID-19 postponed the original May 5 ceremony date.) On July 23, an anonymous foundation employee told Eater that the lengthy list of demands was “met with more gaslighting and deferred action.” Cancelling the 2020 James Beard Chef and Restaurant Awards.

2020 307

2020 Employee Relations Leadership 2021 307

7 Shifts

NOVEMBER 17, 2021

Locked down, bored, and restless, diners are now flocking to eat out. It's a perk 4 out of 5 workers want. It's a perk 4 out of 5 workers want. Instead of waiting 7-14 days for payday, hourly workers can instantly withdraw the day's wages after clocking out. Typical Employee Payout Methods. On-demand Pay.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

MARCH 24, 2021

Namely, products that the restaurant can reasonably afford to take a 20 or 30% hit on. Look for available solutions, that optimize sales and allow operators and employees to focus their effort and energy where it’s needed most. In doing so, it was able to cut Uber and Lyft totally out of the local economy.

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Social Hospitality: Restaurants

MAY 6, 2020

The luxury hotel, where rooms typically top $1,000 a night, closed at the end of March and is not taking new bookings. Andrew Cuomo (@NYGovCuomo) March 25, 2020. ” MGM Resorts also pledged $1 million to an employee emergency grant fund and donated the equivalent of 400,000 meals across the United States.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Modern Restaurant Management

JULY 24, 2020

The Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”), passed by Congress on March 27, 2020, provided more than $2 trillion in relief for both companies and individuals affected by the COVID-19 pandemic. Payroll was to be looked at per employee and was limited to $100K on an annualized and pro-rata basis.

Employee Relations 537

Employee Relations Government Food Supply Small Business 537

Modern Restaurant Management

MAY 24, 2021

With pandemic related challenges and roadblocks, rising food costs have hit restaurant operators across country and don’t look to be stopping anytime soon. Most suppliers are dealing with not having enough employees to manufacture products, so those suppliers are shorting PO’s due into distributors.

Food 364

Food Food Supply Employee Relations Supplies 364

Modern Restaurant Management

MARCH 3, 2023

Consumers want restaurant experiences : 84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up. Eighty-seven percent of operators say they'll likely hire additional employees during the next 6–12 months if qualified applicants are available.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

AUGUST 5, 2020

The product will be rolled out in phases, with an introductory product available in the North American market in the coming weeks. “The bites are baked just right; choose a dip then take a sip! The TableUp team will join the TouchBistro family and continue working from Boston.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

NOVEMBER 11, 2020

As general counsel to over a dozen restaurants in the San Francisco Bay Area and Orange County, I have seen a lot of changes since the first shutdown orders came out in March. Others have brought employees back that were only temporarily furloughed and have questions about accrued sick leave. Challenging, but not impossible.

Kitchen Safety 553

Kitchen Safety License Restaurant Law Food Safety 553

EATER

JANUARY 11, 2022

But according to a lawsuit filed on January 4 in the Eastern District of New York, and related reporting by the Washington Post , things might not be all glitzy food pics and cutesy hashtags at the FeedFeed. Cohen left his position at the FeedFeed in August 2020. Who are the plaintiffs/central players in the lawsuit?

Influencer 332

Influencer Social Media Employee Relations Website Management 332

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

APRIL 28, 2020

Below, are a few observations on some of the hard lessons learned amid the pandemic and offers some strategies in relation. Today we see mid-sized companies scrambling to activate digital tools with customers and employees, but not realizing that interface tools are just one element of agility. Crisis amplifies flaws.

Customer Service 362

Customer Service Employee Relations Customer Experience Operations 362