Remove 2020 Remove Employee Relations Remove Seating
article thumbnail

MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5

article thumbnail

May I Take Your Order: The Past, Present, and Future of Drive-Thrus

QSR Automations

In-N-Out’s combination of the intercom ordering system, lack of interior seating, and exterior parking marked the first restaurant to offer the total drive-thru experience. Looking ahead, drive-thru operations will continue to integrate AI, automation, and real-time data to optimize both the guest and employee experience.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

For Restaurants in 2025, Change Is the Only Constant

EATER

That was February 26, 2020. But normalcy is increasingly a fragile concept, and in recent years, the cascade of disasters related to climate and environmental change has become its own ongoing crisis. How many of those restaurants pivoted to takeout or created outdoor seating?

article thumbnail

MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

Other leisure-related categories affected the most included travel, cruises, lodging and airlines. By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. ” Health of F&B employees and privacy rights.

article thumbnail

MRM Research Roundup: End-of-September 2020 Edition

Modern Restaurant Management

32 percent of survey takers chose outdoor seating availability as a factor in their dining-out comfort level. Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern. Restaurant and bar related concerns. Broader SMB concerns.

article thumbnail

Elevate Your Food Safety Culture to Survive the COVID Crisis and Future Ones

Modern Restaurant Management

Per Statista , the year-over-year decline of seated diners in U.S. percent as of September 30, 2020. ” Restaurant employees would practice proper protocols behind the scenes: cooking foods to proper temperatures, avoiding cross-contamination, washing hands and equipment, etc. Treat Location Employees Like Assets.

article thumbnail

Coronavirus and Restaurants: A Year In Review

7 Shifts

After a few weeks of uncertainty in February and early March 2020, COVID-19 was declared a pandemic on March 11, 2020, by the World Health Organization. It hit a fast low on March 22, 2020 — with the industry as a whole seeing a 77% drop in sales. A year ago this month, our industry was rocked to its core.