Modern Restaurant Management

MAY 3, 2022

Over the past few years, the pandemic has caused an uproar and massive changes to the dining experience as we knew it in 2019. Frequently Train Your Staff. To ensure that your guests get to experience that same cultivated experience led by an excellent server, provide frequent training for your servers and hosts.

Customer Experience 471

Customer Experience Training Customer Service Dine-in 471

Modern Restaurant Management

OCTOBER 1, 2020

seconds compared to 255 seconds in 2019. 2019: Dunkin’, Carl’s Jr., 2020: Chick-fil-A, McDonald’s, Arby’s, Burger King, Dunkin’ 2019: Chick-fil-A, Burger King, Wendy’s, Arby’s McDonald’s. 2019: Chick-fil-A, Taco Bell, Wendy's, Arby’s, Dunkin’ Taste.

2020 450

2020 2019 Mobile Ordering Customer Service 450

EATER

OCTOBER 15, 2024

The California Restaurant Association , in fact, joined forces with a state gas utility, SoCalGas, to recently beat back a 2019 Berkeley ordinance banning natural gas in all new buildings, even though the rule wouldn’t have affected existing restaurants.

Compost 284

Compost Food Equipment Waste 284

Modern Restaurant Management

JULY 5, 2022

If, you were doing great in 2019 with a full staff, we need to look at the model that made you successful. I have created a program that starts with support for managers, implements a training program for all new servers, builds supervisors and eventually produces strong managers.

Seating 468

Seating Training Customer Service Point of Sale 468

Modern Restaurant Management

FEBRUARY 9, 2021

Real change is warranted— and the industry stands to benefit tremendously by integrating this type of technology into their operations and allowing management to focus on high-leverage revenue-generating tasks.

2021 600

2021 Hiring Technology Social Media 600

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. In fact, the industry had a turnover rate of 75 percent in 2019 and this trend was aggravated in 2020 by the pandemic. Plan for Gaps in Your Budget.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

MARCH 31, 2022

Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019. What do guests want from QSRs now and how is that changing? Great question. Attention is the new currency, and no empathy will be felt from the guest's perspective if the experience has not evolved since the world reopened.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

SEPTEMBER 16, 2022

In the old days (pre-2019), it was common to require that staff request a smoke break from management. Worse, many restaurants have stopped conducting training. During those monthly training sessions, make it clear that you expect your staff to implement what they learned that very night. Spontaneous Smoking Breaks.

Social Media 461

Social Media Training Take-out Hospitality 461

7 Shifts

SEPTEMBER 19, 2019

7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. A high turnover means you now have to recruit, select, and train new candidates, which takes time and costs money. Because happier employees are also less likely to leave, you don't spend money recruiting and training new hires.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

JULY 19, 2021

Labor markets were tight in the years prior to the pandemic, with nearly a million restaurant and hospitality jobs going unfilled as recently as 2019 , when Forbes sounded the alarm that “the ultimate service industry is experiencing epic problems in finding people to work.”

Guest Recovery 508

Guest Recovery Recruiting Front of House Customer Service 508

Modern Restaurant Management

FEBRUARY 10, 2020

Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. Just a few months after Burger King’s successful Impossible Whopper launch in August 2019, the restaurant chain added the Impossible Whopper Jr. to its menu.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

MARCH 9, 2023

Patrick’s Day weekend in 2019, 63 percent of car-related fatalities involved drunk drivers, and in 2018, 33 percent of pedestrians killed in car crashes over the holiday were intoxicated with a BAC over 0.08. The owner and management team can provide proper training to all staff including conflict resolution skill development training.

Bar 450

Bar Insurance Restaurant Law Point of Sale 450

Modern Restaurant Management

APRIL 29, 2021

March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. Nguyen identified roles and cross-trained staff where possible to wear multiple hats. He taught staff how to effectively train new team members to speed up the learning curve during the onboarding process. This is what has been working for me.”

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

EATER

OCTOBER 21, 2024

Goldman says that though employees are trained to speak on the environmental benefits of plant-based eating, “it’s not as embedded in our cashier training or our interactions with consumers, because we really are focused on positive guest experience.” The environmental mission can come later.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

FEBRUARY 1, 2023

TouchBistro found that only 39 percent of restaurants are investing in professional development opportunities to stay competitive, compared to 43 percent in 2019. Staff training is a powerful retention tool in the service industries. But most of all, consider a culture shift.

Hiring 474

Hiring 2023 Advertising Recruiting 474

Modern Restaurant Management

JUNE 27, 2025

The chain’s documented emphasis on training shows in its strong performance on service quality and value. Loyalty traffic doubled from 2019 to 2024, and loyalty members now represent 39 percent of total restaurant visits. The research also highlights the sustained momentum of loyalty program usage.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

ChowNow

JUNE 12, 2025

Established in 2019, the restaurant is owned and managed by Ekrem Ilhan, who combines his background as an engineer with restaurant operations to deliver authentic flavors to local diners. The platform’s ease of use was particularly important since it meant his staff could quickly adapt to the system without extensive training.

Online Ordering 195

Online Ordering Ordering Sustainability Customer Experience 195

Modern Restaurant Management

APRIL 25, 2023

Berkeley passed the natural gas ordinance (the “Ordinance”) in July 2019, and it was set to go into effect on January 1, 2020. The CRA sued Berkeley in November 2019, claiming that EPCA and state law preempted the Ordinance. City of Berkeley, Case No. 4:19-cv-07668.

Restaurant Law 470

Restaurant Law 2019 2023 Government 470

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. Anything that helps with labor, like back-of-house training solutions that simplify and make employee training easier, is important. But what do customers want from the drive-thru experience and how can QSRs better meet those needs?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

FEBRUARY 28, 2023

It’s the onboarding experience itself that fosters trust and connection to the workplace: Well-trained new employees feel more confident in the workplace, they feel that management invests in them and wants them to succeed, and as a result they feel more connected to the workplace.

Management 493

Management Management Food Safety Communication 493

Culinary Cues

APRIL 3, 2020

Make sure that every employee is properly trained and on-board with the importance of this process. If it is any consolation – numerous other industries will take time to recover to business levels of 2019 – so they will be slow to hire. The pool of potential employees will be substantial and so will be the need for training.

Guest Recovery 382

Guest Recovery Social Media Kitchen Safety Food Safety 382

Culinary Cues

APRIL 2, 2020

There is little hope that we can flip on a switch and be back to where we were in the fall of 2019. PLAN BETTER – TRAIN HARDER. Keep in mind that this current crisis will change everything and add significantly to those challenges of the past. DON’T DELAY – and by all means don’t expect to return to business as usual.

Guest Recovery 491

Guest Recovery Take-out 2019 Hiring 491

Modern Restaurant Management

FEBRUARY 6, 2020

” In 2019, Accelerated Franchised Concepts (AFC) closed on a minority investment into Raw J?ce, “The Partners team showed great passion for our brand throughout the process,” said Scott Johnson, Vice President and Head of Marketing, who led the review after joining Smashburger in August 2019.

Franchise 383

Franchise Franchising Fast Casual 2019 383

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

MARCH 25, 2022

There's an estimated half a million fewer roles than in 2019. Roles titled Trainee or Training has grown substantially compared to last year, up 130% and 79%, respectively. What 3,700 Restaurant Employees are Looking For To Stay Engaged. Fast Casual Labor Numbers.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program. Most restaurants train new employees, but oftentimes it stops there.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

7 Shifts

SEPTEMBER 3, 2019

Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. Levy offers its employees health and dental benefits, paid time off for salaried employees, training programs for team members who are looking to grow, 401Ks, flex spending and profit sharing.

Sports 284

Sports Training Fine Dining 2017 284

Modern Restaurant Management

DECEMBER 22, 2020

Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019. To do so, we have put an emphasis on cross training team members to learn new roles and have offered additional communications channels for them to stay in touch, including a Facebook group and an internal intranet.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Culinary Cues

APRIL 29, 2024

At a time when the desire and need for dining out has returned to 2019 levels, this seems like a counter-productive formula. The industry expects that many managers will need to belittle and embarrass employees for their quality of work often resulting from the lack of training provided. Let’s open our eyes.

Front of House 317

Front of House Back of House Training Customer Service 317

Modern Restaurant Management

MARCH 12, 2021

In 2019, they signed a franchise agreement to develop two locations in South Florida – the first just opened in Coral Springs and the second slated for Boca Raton in the next few years. In the process, Clay and her husband, Nick, fell in love with the concept and its story.

Franchise 450

Franchise Franchising Fast Casual Online Ordering 450

Modern Restaurant Management

JULY 1, 2020

This comprehensive solution includes hospital-grade disinfectants that are approved by the applicable regulatory authorities for use during the COVID-19 pandemic and a rigorous training program and auditing process. Check clean through periodic on-demand training, auditing and verification that procedures have been followed.

2020 450

2020 Travel Food Safety Consumer Goods 450

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Train staff on how to use the technology of the tools that you decide to use for takeout and delivery.

Delivery 341

Delivery Food Email Marketing Front of House 341

Modern Restaurant Management

JANUARY 17, 2020

From 2011 to 2019, Karel served as senior vice president for ARCOP, Inc., In March of 2019, Adams was promoted to president in addition to her role as CFO. Checkers & Rally’s celebrated 2019, with nearly 900 units across 28 states. Checkers & Rally’s underwent a major brand innovation in 2019.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

7 Shifts

DECEMBER 16, 2021

How have the types and frequency of shifts changed from 2019 until today? To account for a large increase in permanent, pandemic-related closures, we only analyzed restaurants that have remained open from 2019 through 2021. Here's what we found: What Shifts Increased from 2019 to 2021?

Front of House 195

Front of House Back of House 2019 Outdoor 195

Restaurant Business

JUNE 3, 2024

However, the landscape of the coffee marketplace has evolved significantly since 2019. In fact, according to the National Coffee Association’s NCDT Spring 2024 report, 67% of Americans have consumed a coffee in the last day. These are the highest numbers recorded in recent years.

Supplies 271

Supplies Beverage 2024 Customer Experience 271

Modern Restaurant Management

AUGUST 5, 2020

In 2019, the overall turnover rate in the restaurant sector was about 78.6 High turnover rates translate to high employment and training costs, as well as a decrease in productivity. Turnover cost can be attributed to lack of engagement, recruiting and selection processes, orientation, training and productivity loss for all staff.

Recruiting 340

Recruiting Hiring Point of Sale Food Supply 340

Culinary Cues

JUNE 14, 2022

In 2019, over 490,000 of those locations were independent, privately owned businesses. FIVE: The independent neighborhood restaurant needs to accept that the supply chain of 2019 is not likely to return any time soon. PLAN BETTER – TRAIN HARDER. Why would I choose to support a locally owned restaurant? Over 700 articles).

Fine Dining 474

Fine Dining Food Supply Customer Service Presentation 474