Remove 2019 Remove Employee Relations Remove Serving
article thumbnail

MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

The lowest ratings are related to the digital experience, which also shows the most deterioration. While customer experience and inventory management represent the first wave of AI adoption, survey responses indicate that a second wave of AI deployment is focused on boosting customer loyalty and enhancing employee experience.

article thumbnail

The Cost of B-ing Good

Modern Restaurant Management

” Additionally, you will speak to or put in place written policies around employee and manager expectations and a code of ethics. Workers – 40 points To address employee concerns, you will be asked to discuss pay structures and scale, benefits packages and distribution and speak to the health and safety of your operation.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services.

article thumbnail

Restaurant Industry in Review: Trends from March 2025

Black Box Intelligence

Turnover rates for this sector of the industry (which includes Quick Service and Fast Casual restaurants) are now lower than they were back in 2019, before the pandemic-induced crisis led to skyrocketing turnover and wage growth for restaurants. The segment with the weakest same-store sales growth during March was Fine Dining.

2025 52
article thumbnail

For Restaurants in 2025, Change Is the Only Constant

EATER

Little Bear would serve takeout only for the next 18 months. But normalcy is increasingly a fragile concept, and in recent years, the cascade of disasters related to climate and environmental change has become its own ongoing crisis. How many furloughed their staff while serving cocktails through a to-go window?

2025 211
article thumbnail

MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

“It now accounts for a larger share of sales for 58 percent of limited-service and 41 percent of full-service operators compared with 2019—providing a critical path to restaurant resilience and growth despite ongoing economic pressures.” Chad Moutray, Chief Economist at the National Restaurant Association.

article thumbnail

AI Food Intelligence and Now Serving Democracy

Modern Restaurant Management

Restaurants have been pivoting to reach and serve customers in new ways, and retailers have been seeing the lines blur between brick and mortar and e-commerce. Lagniappe Krewe Fund grants are available to hospitality employees and their families who have experienced emergencies beyond their control resulting in financial hardship.

Serving 517