article thumbnail

How the Restaurant Industry Can Harness Technology to Improve Accessibility and Inclusion

Modern Restaurant Management

The landmark Americans with Disability Act (ADA) requires restaurants to ensure that their premises are accessible for people with disabilities. Technological advances are helping pave a path towards a more widely accessible food service landscape – both in-person and online. Embracing Innovation. How AI Can Advance Inclusivity.

article thumbnail

When Robots Replace Restaurant Workers, We All Lose

EATER

In 2021, I worked in a restaurant that promoted itself as the future of dining. Diners would sit down and immediately download an app to browse the menu, place their order, and pay with a credit card, all on their phones. Like much of the world, new and ever-changing technology is a fact of life for restaurant workers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

MRM at Five: What Issues Have Impacted Restaurants?

Modern Restaurant Management

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come.

article thumbnail

ADA Title III Compliance for Restaurant Websites and Apps

Modern Restaurant Management

By now, most restaurants have become familiar with Title III compliance when it comes to modifying facilities and procedures – enabling disabled patrons to have equal access to goods and services. Restaurants, however, may not have considered whether their websites are equally accessible under ADA Title III.

article thumbnail

MRM Research Roundup: Year-End 2020 Edition

Modern Restaurant Management

Top Restaurant Trends. BentoBox released its comprehensive 2020 Restaurant Trend Report. Key findings from the report include: Direct online ordering booms as restaurants recognize the need to bypass third-party marketplaces : Average monthly online order volume grew 250x since the COVID-19 pandemic began, with $59.18

2020 199
article thumbnail

MRM Research Roundup: Mid-January 2020 Edition

Modern Restaurant Management

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. Restaurant year-over-year sales growth was weak during December.

2020 92
article thumbnail

How DoorDash and Postmates Make an Already Dangerous Job Worse

EATER

Those disparities only worsened during the pandemic, as restaurants closed and the prospect of earning a living from tips became even more precarious. With each chapter, she highlights the ways the tipped minimum wage exploits workers from a particular job category, including restaurant servers, delivery drivers, nail technicians, and more.