Modern Restaurant Management

JANUARY 8, 2025

Employee Safety Practice : Train staff on best practices for handling, storing, and disposing of cooking oil to minimize waste and promote sustainability. How should operators be training their staff?

Management 424

Management Management Recycling Sustainability 424

Culinary Cues

MARCH 10, 2025

From my experience, the best approach towards building your chops, filling your portfolio with skills, knowledge, and the ability to adjust to varying challenges in the kitchen begins with time in a busy full-service hotel, resort, or club kitchen. There will likely be a person or small crew focused on stocks, soups, and sauces.

Hotels 372

Hotels Fine Dining Seasonal Menu Healthcare 372

Culinary Cues

DECEMBER 16, 2024

When an organization models, expects, supports, trains to, and evaluates performance with excellence in mind then it quickly moves from some obscure goal that may or may not be realized, to a way that everyone exists. The small stuff adds up and if not approached with the same intent will snowball into an attitude of acceptance.

Employee Relations 410

Employee Relations Presentation Small Business Recruiting 410

7 Shifts

NOVEMBER 24, 2024

Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. Instead of having a vague goal like "Improve my business," make your goals more specific.

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

FEBRUARY 24, 2025

With limited seating capacity, even a couple of absent parties can transform a potentially profitable evening into a financial loss, pushing these already vulnerable businesses closer to the margins of financial health. This not only offers businesses a layer of financial security but also simplifies the process for their guests.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

JANUARY 9, 2025

Efficient electric heating keeps guests warm, extends seating capacity and helps maintain the lively, inviting atmosphere your business is known for — no matter the weather. Finally, train your staff on safe operation to ensure your new electric heating system runs efficiently and reliably throughout the season.

Outdoor 386

Outdoor Brewery Seating Small Business 386

Modern Restaurant Management

APRIL 28, 2025

Here’s how to get everyone on the same page: Train your managers to document early and often. Document everything —even the “small stuff.” Train your managers —especially on documentation and communication. But HR is tasked with putting it on paper.

Document 342

Document Coaching Audits Training 342

Modern Restaurant Management

MAY 27, 2025

Each of these relationships introduce potential security vulnerabilities, and when customer data is compromised, diners don't blame the third-party vendor – they blame the restaurant, big or small. Regular cybersecurity awareness training for restaurant staff is essential to counter social engineering schemes.

Insurance 283

Insurance Document Employee Relations 2023 283

Modern Restaurant Management

NOVEMBER 20, 2024

In fact, the larger the business, the more safeguards are required to effectively monitor health and wellness at scale. In a busy kitchen where team members are handling hundreds of items per hour, this can create dozens of contamination points before any visible signs appear.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

Modern Restaurant Management

NOVEMBER 19, 2024

I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

JANUARY 2, 2025

Pizzeria owners are beginning to implement AI tools on both the operational and customer-facing sides of their businesses. Driving customers to order directly from a pizzeria’s website or app benefits both the business and the customer. For the business, direct orders reduce commission fees paid to third-party platforms.

2025 251

2025 Online Ordering Franchising Franchise 251

EATER

OCTOBER 15, 2024

Kitchens as Energy Hogs Commercial kitchens use anywhere from two to 10 times more energy per square foot than other commercial businesses, Richard Young, the director of Frontier Energy , a national energy consulting firm, told Civil Eats. And new equipment is often beyond the reach of small restaurants. “We

Compost 294

Compost Food Equipment Waste 294

Culinary Cues

FEBRUARY 18, 2025

In business, those choices can lead to success or failure, prominence of subservience, profit or loss. The small decisions add up and establish the type of operation you choose to offer, the reputation you hope to gain. Transactional businesses will come and go whether you are offering fine dining or noodles and broth.

Fine Dining 238

Fine Dining Small Business Customer Experience Equipment 238

ChowNow

FEBRUARY 7, 2025

or That sounds like something for big chains, not a small independent restaurant like mine. Train Staff How to Upsell Without Being Pushy Upselling doesnt have to be this awkward thing if you just frame it differently in your mind. Earn a free item after X qualifying orders Builds customer loyalty and increases repeat business.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

APRIL 16, 2025

We train the staff through a combination of practical and technical training. The whiskey lounge, currently limited to just 30 members, offers a selection of rare and small-batch Japanese whiskeys, shochus, and imported spirits — many unavailable elsewhere in the region.

Back of House 342

Back of House Customer Experience Customer Service Social Media 342

Culinary Cues

MARCH 31, 2025

The small stuff adds up. The small stuff shows the world that you are committed. [] It is far greater to give than to receive. The big challenges will require significant effort and likely collaboration with others. Make more music.

Consumer Goods 448

Consumer Goods Transportation Small Business Take-out 448

EATER

APRIL 30, 2025

Here, Huang explains how business has changed since going brick-and-mortar and how hes kept prices low over the past five years. They were mostly small contributions, anywhere from $5,000 to $10,000, until we slowly accumulated what we needed to open a restaurant. By early 2021, Huangs Pecking House had a waitlist of 10,000 people.

Serving 279

Serving 2025 Fine Dining Employee Relations 279

Modern Restaurant Management

JUNE 13, 2025

It’s a role built on purpose, passion and the belief that small actions can create big change. It’s a role built on purpose, passion and the belief that small actions can create big change. We’re actively working on improving the training, resources, and toolkit available to Change Makers to set them up for success.

Sustainability 221

Sustainability Loyalty Program Leadership Food Supply 221

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. Since the pandemic, businesses have had to cut staff to save costs, which has made hiring even more challenging. This negatively impacts the customer experience which leads to poor reviews and lack of repeat business.

Hiring 520

Hiring Recruiting Tip Distribution Small Business 520

EATER

MARCH 25, 2025

As he travels the country eating at these restaurants, often accompanied by his wife Ronni and other family members, Lees built his own brand of family-run business. Were becoming more business-savvy and financially literate. Your platform is very focused on highlighting small, independent restaurants. Was that always your plan?

Social Media 239

Social Media Small Business Front of House Point of Sale 239

Goliath Consulting

MARCH 3, 2025

These organizations offer a range of benefits that can enhance your business, save you money, and provide critical advocacy for the industry. Networking and Business Development Running a restaurant can feel isolating, but being part of an association provides valuable opportunities to connect with industry peers, suppliers, and experts.

Food Safety 248

Food Safety Restaurant Law Certification Healthcare 248

ChowNow

JUNE 12, 2025

The real wins come from small, smart shifts; things like improving your online ordering system, highlighting your most profitable dishes, and giving existing customers more reasons to come back. Add bold, well-placed “Order Now” buttons on your restaurant website , social media platforms, and even your Google Business Profile.

Loyalty Program 195

Loyalty Program Social Media Email Marketing Online Ordering 195

Goliath Consulting

APRIL 18, 2025

Hiring for personality, providing empathy-based training, and empowering staff to go the extra mile all contribute to a strong hospitality culture. Whether its remembering a regulars order or simply offering a sincere greeting, small actions can build emotional loyalty that no discount or trend can match.

Hospitality 221

Hospitality Email Marketing Mobile Ordering Customer Service 221

7 Shifts

OCTOBER 28, 2024

A bar is a profitable business option if you’re looking to enter the food industry. Regular training and spot-checks also help maintain consistency, leading to better control over pour costs and higher profitability for your bar. Train your staff to follow these portion control standards and regularly monitor their performance.

Merchandise 195

Merchandise Point of Sale Seasonal Menu Bar 195

Modern Restaurant Management

MARCH 16, 2020

The National Restaurant Association has provided a list of best practices to ensure business continuity. In the wake of the coronavirus / COVID-19 pandemic, RWCF’s full focus is on supporting workers, small business owners, and an industry in crisis. Click here to learn the 10 steps to take now. More than 2.45 and Canada.

Food Safety 585

Food Safety Kitchen Safety Employee Relations Small Business 585

Modern Restaurant Management

JANUARY 27, 2022

Everyone from small concepts to large chains, like Wendy’s, Applebee’s, and Cracker Barrel, are turning to ghost kitchens amid the ongoing pandemic. The cost of running a traditional brick-and-mortar restaurant is high, and many restaurants are losing significant in-house dining business amid the ongoing pandemic.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates.

Leadership 508

Leadership Small Business Cash Management Hospitality 508

Modern Restaurant Management

DECEMBER 27, 2022

Technology can boost business operations in a variety of ways. Luckily, tech solutions have become more affordable and accessible for food businesses of all sizes and budgets, allowing them to increase transparency, accuracy, safety, and quality. . These “small costs” will add up over time. Overcome Ongoing Challenges.

Food Safety 566

Food Safety Audits Food Supply 2023 566

Modern Restaurant Management

MARCH 17, 2025

This makes business tight causing a hard look at any extra costs. In our experience, this is especially helpful with coleslaw, as a foodservice operator can control consistency of the menu item, reduce preparation time, and streamline back-of-house training.

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

Modern Restaurant Management

MAY 2, 2022

Make small changes. Small changes add up over time. These seemingly small efforts will make a huge difference in terms of employee happiness, satisfaction, and retention. Train continuously. New employees get trained on safety and quality protocols as part of their onboarding. in one tech stack.

Food Safety 546

Food Safety Food Supply Waste Sustainability 546

Modern Restaurant Management

MAY 5, 2025

Cross-training staff has emerged as the most widely implemented and effective labor management strategy. While it can be difficult for small businesses to do so, see if you can begin offering benefits to your staff. Small, thoughtful changes can create long-term benefits for your staff and your restaurant.

Operations 251

Operations Front of House Back of House 2025 251

ChowNow

JANUARY 23, 2025

Meaning, that a small percentage of inputs or efforts often account for the majority of results or effects. The Pareto Principle, also called the 80/20 Rule, can be seen in all types of contexts: Business: 80% of profits often come from 20% of customers or products. All you have to do is keep them happy. And when you do?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

APRIL 1, 2022

Here are other ways to add security to your operations to protect against ransomware: Train employees who access email to not open suspicious emails, click on links in those emails, or open attachments, and test them frequently. In the restaurant business, you have more at risk from a ransomware attack than data and the cost of mitigation.

Operations 601

Operations Point of Sale POS Small Business 601

ChowNow

MARCH 27, 2025

If youre one of the thousands of restaurants that added online food delivery in recent years, you might be wondering: is it actually helping my business grow? The only way to know for sure is by tracking key performance indicators (KPIs) that drive business growth.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

MAY 30, 2023

Here are three strategies to set your business and team up for a successful, profitable season. Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off.

Communication 448

Communication Hiring Training Small Business 448

Modern Restaurant Management

OCTOBER 19, 2020

So, how can the restaurant industry regain people’s trust and increase business? If employees know that by being honest, they’ll get help and support from their managers, they’re more likely to help you catch small issues that can be fixed immediately. Get a Better View of Your Business.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

SEPTEMBER 3, 2024

Though restaurant technology isn't one-size-fits-all, especially for small and medium business (SMB) operations looking to scale efficiently, finding the right solutions can make all the difference between a bustling business with customers lined around the block and a chaotic, disconnected dining experience.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458