7 Shifts

MAY 10, 2021

On the latest episode of the 7shifts Restaurant Management & Growth Podcast, we had the opportunity to sit down with Jensen Cummings. We chatted about all things labor shortage, and ways that restaurants can position themselves better to attract staff that sticks around. It's not enough to just go "Hey, hiring line cooks.

Hiring 370

Hiring Back of House Tip Distribution Insurance 370

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

JULY 14, 2021

How do the world's best restaurateurs hire their teams? We got a pretty good idea when we had the pleasure of hosting Danny Meyer in our office (virtually, of course!) Below, we've recapped Danny's process and the 6 qualities that all great restaurant team members should have. We don't want to hire finished products.

Hiring 435

Hiring Hospitality Fine Dining Training 435

Culinary Cues

APRIL 3, 2023

The basic idea is that YOU can be great at a particular skill or task if you commit 100 hours in a year to that skill or task. When the chef hires a new breakfast cook be the person chosen to train him or her. When the chef says to a new hire: “Work with……and learn how to cook the perfect egg”, then you know you have reached greatness.

Seminar 473

Seminar Equipment Hiring Café 473

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. From big, important ideas to use-today tactics, here are the best takeaways we heard on Season One of the Restaurant Growth Podcast. Restaurant owners do so much.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. The restaurant was for eating and catching up with the flavor of the town. Bofinger – what’s your secret ingredient?

White Paper 324

White Paper Hospitality Fine Dining Reference 324

7 Shifts

OCTOBER 9, 2020

This rise in digital interactions has made it critical for restaurants to have well-designed websites. In this ultimate restaurant website design guide for beginners, you’ll learn: How to prepare for a website makeover. How to promote your restaurant’s website. Restaurant website design ideas from real restaurants.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. We invited 4 restaurant operators to discuss how they put their team first. We invited 4 restaurant operators to discuss how they put their team first.

Hiring 195

Hiring Front of House Back of House Document 195

Culinary Cues

APRIL 2, 2020

If you are a chef or restaurant owner I would like you to begin today with a significant question: “If I had to build this restaurant concept all over again, knowing what I know now, what would it look like – how would it be different? When you ask them to participate – make it clear that you are open to any and all ideas and critique.

Guest Recovery 396

Guest Recovery Take-out Hiring 2019 396

Modern Restaurant Management

APRIL 26, 2024

. “Immediately after the event the team meets to gather feedback and create a recap,” Kurt Pahlitzsch, Vice President of Casual Dining at Doherty Enterprises, franchisee of Chevys, told Modern Restaurant Management (MRM) magazine. In 2018, Womply estimated restaurants saw a 44-percent increase on Cinco de Mayo over a typical day.

Social Media 117

Social Media Food Supply Events Entertainment 117

Culinary Cues

JANUARY 8, 2021

We all knew that the restaurant industry was in need of a structural overhaul, we (those of us affiliated with the business) were well aware of the cogs in the chain, and the years of rust that had accumulated on systems and organization, but it took the pandemic of 2020/21 to shout out: THE TIME IS NOW! Such is the case in 2021.

2021 464

2021 Social Media Kitchen Safety Restaurant Law 464

Modern Restaurant Management

MARCH 5, 2024

Things began to change for the restaurant industry in 2023 as the script flipped from cutbacks to a growth mindset. Data from the National Restaurant Association’s 2023 State of the Restaurant Industry report revealed that nearly three in four operators were focused on sustaining growth.

Training 167

Training Food Safety Employee Relations Insurance 167

7 Shifts

JANUARY 7, 2020

What is the key to success in the restaurant industry? While a delicious menu and an inviting ambiance are critical components of a restaurant’s success, staff are the lifeblood of a restaurant. The people you hire to run your restaurant can make or break the business. These are our top tips for measuring it.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Embrace the Suck

FEBRUARY 16, 2023

The pace of service in a busy restaurant can lead to interactions that are curt — to say the least — but larger issues can arise as well. Are you noticing your restaurant team is arguing? Here are five ways to prevent, address, and fix tension within your restaurant team. Imagine a restaurant with two owners.

Front of House 292

Front of House Back of House Communication Hiring 292

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

JANUARY 23, 2020

Are you opening a restaurant in 2020? This advice were submitted by owners and managers of restaurants of all sizes, concepts, and locations in the forthcoming 7shifts Restaurant Labor Management Study in 2020 ( subscribe to get your copy when it’s published!). Advice for opening a restaurant from restaurateurs 1.

2020 335

2020 Hiring Cash Management Education 335

7 Shifts

NOVEMBER 12, 2020

Did you know that restaurant employees change jobs every 56 days ? The restaurant industry welcomes new staff at unprecedented rates. In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. What is employee onboarding?

FOH 307

FOH BOH Food Safety Customer Service 307

Culinary Cues

SEPTEMBER 21, 2023

At the time it was a job, and they didn’t have any idea they would stick with kitchen work. Pierre had family in France, so when he turned 17, he spent a summer overseas working in a French restaurant in a town called Lyon. He graduated and was immediately hired to work at another resort hotel in Colorado. Do you have any ideas?”

Back of House 269

Back of House Hotels Uniforms Certification 269

7 Shifts

JANUARY 14, 2020

Did you know that there are more than one million restaurants in the United States alone? These restaurants rely on 15.3 Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. What is Employee Engagement (And Why is it Important to the Restaurant Industry)?

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Clover - Restaurants

MAY 14, 2024

Because starting a restaurant in California can require a lot of time, passion, and budget, we’ve prepared this opening a restaurant in California checklist on how to help successfully open a restaurant in the country’s golden state. Are you going to be a sit-down restaurant, a take-away joint, or offer a bit of both?

License 52

License Small Business POS Beverage 52

7 Shifts

AUGUST 15, 2022

Are you a restaurant owner looking for question to ask potential candidates? There are a lot of jobs available in the restaurant industry. It shows your employer that you're a good fit for the role—and tells you if the restaurant is a good fit for you. Restaurant Interview Questions and Answers [PDF]. Table of Contents.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Culinary Cues

FEBRUARY 16, 2021

Every year, a significant number of new restaurants open and almost as many close their doors for good. It is, that spark of “I have a great idea for a restaurant” that drives many people towards the leap into entrepreneurship – a leap that too many are unprepared for. It pains me to see any restaurant close.

Fine Dining 436

Fine Dining Employee Relations Front of House Small Business 436

7 Shifts

FEBRUARY 12, 2021

So you want to open a restaurant. The dream of opening a restaurant is held by many, and it hasn’t been sullied by the pandemic. Despite the unfortunate closures, new restaurants are opening every day, and at rates close to what they were prior to March of 2020. Buying a restaurant is, in many cases, the budget-friendly option.

License 444

License Equipment Certification Information 444

7 Shifts

APRIL 7, 2021

As a result of the pandemic, restaurants have had to make specific adjustments to all areas of their organization’s operations. After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly.

Training 370

Training Food Safety Customer Experience Insurance 370

7 Shifts

JUNE 16, 2022

A franchise advisory council (also called a franchisee advisory board) is a select group of franchisees who provide recommendations and ideas to their franchisor. Recommended Reading: How To Manage Teams Across Multiple Restaurant Locations. What is the purpose of a Franchise Advisory Council? Come Up With A Follow-Up Plan.

Franchise 370

Franchise Franchising Communication Front of House 370

Culinary Cues

MARCH 22, 2023

No longer involved in the company she sold, Chef Silverton, is owner and operator of Mozza Restaurant where exceptional Northern Italian dishes are highlighted on the menu. They hire and train the most dedicated professionals to execute the plan, and they are always focused on the details.

Coaching 373

Coaching Fine Dining Café Training 373

7 Shifts

FEBRUARY 26, 2021

What are the benefits of self-operated delivery for restaurants? These fees, when not managed, cut deep into razor-thin margins, and in some cases, can contribute to a restaurant closing for good. Without existing apps, this lives on your restaurant’s website. The first is hiring your own drivers.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Culinary Cues

SEPTEMBER 15, 2022

With more than one million restaurants in the US we can flip a coin and hope for the great, will likely step through the doors of good, and far too often settle into the mediocre. So, just in case the information is not well known to some – here is the BEST OF Restaurant 101, a good start. [] START WITH KNOWING THE MARKET.

Fine Dining 397

Fine Dining Front of House Customer Service Customer Experience 397

7 Shifts

MAY 17, 2022

The restaurant industry has long been associated with long hours, hot-headed chefs, and an intense working environment that only the most passionate could handle. Even before the pandemic hit, there's been a growing feeling that the restaurant industry has to do better when it comes to employee experience. What is restaurant culture?

Insurance 370

Insurance Leadership Customer Experience Sports 370

Culinary Cues

MAY 13, 2023

Is it culinary school, working in well-known restaurants, finding an established chef to mentor them, or is it something else entirely? Oftentimes these properties boast a few a ’la carte restaurants, room service, special property events, banquets, weddings, buffets, and three meals a day in at least one of their outlets.

Hotels 431

Hotels Point of Sale Cash Management Training 431

Modern Restaurant Management

OCTOBER 27, 2020

Extraordinary times always seem to lead to extraordinary innovations, and the restaurant industry is currently in the midst of perhaps the greatest time of upheaval, ever. And yet, despite the high unemployment, Quick Service Restaurants are one of the few sectors still hiring in massive numbers. Hire Faster or Be Left Behind.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

Modern Restaurant Management

AUGUST 23, 2021

You hire accountants for accounting, marketers for marketing, and lawyers for legal matters. The ideal—whether yours is a restaurant of two employees or two hundred—should be universal participation. Anyone can have the next great idea. Establish an Effective Process for Capturing Ideas. My favorites?

Innovation 197

Innovation Fine Dining Website Management Coaching 197

7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

AUGUST 5, 2020

Even as many restaurants around North America reopen for on-premise dining, many customers will continue to opt for off-premise dining options. It’s seen in the data how quickly restaurants are flocking to takeout and delivery options to rebuild their revenue, with 43% more delivery-related roles being scheduled since the pandemic began.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. Podcasts are an effective way to stay up-to-date on industry trends, and get tools and resources to help you run your restaurant.

Coaching 195

Coaching Website Management Email Marketing Retail 195

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

MBB Hospitality

FEBRUARY 13, 2024

As a restaurant owner, things can get challenging. Running a restaurant isn’t easy – and that goes without saying. We’ll cover the top four crucial responsibilities that are usually forgotten about when you’re running a restaurant. You want to regularly monitor and update it so your restaurant has everything it needs.

Inventory 52

Inventory Hiring Food Order Social Media 52