This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Restaurant expansion is an exciting milestone, but it brings a hidden risk: as you grow, your team culture and operational standards can get lost in translation. At Craveworthy Brands, we have learned that training is far more than a system for consistency, but a strategy for unlocking loyalty, performance and culture across every unit.
When gearing up for patio season, holiday rushes, or summer tourism surges, operators rely on a rotating cast of temporary workers to keep the business running smoothly. Streamline Onboarding and Training In fast-moving restaurant settings, onboarding should not be an afterthought.
Operational challenges also arise as fake orders overwhelm customer support and cause supply chain issues, such as overstocking or running out of popular items due to misleading demand patterns. This results in customers waiting longer for their delivery and negatively impacts legitimate drivers operating without this unfair advantage.
These include: Food Costs Labor Costs Occupancy Costs Operating Costs Marketing and Promotions Expenses Every successful restaurant owner knows that tracking these isnt just a bookkeeping exercise; its how you spot opportunities to save money, collect data for better decision making, and run more efficiently. Are you overstaffed on slow days?
It ensures process consistency and simplifies operations across multiple sites. Operations at Multiple Locations Technology makes managing numerous locations easier in many ways: Centralized Management Systems: Managers can manage multiple locations from one platform. This improves the dining experience and drives business growth.
While most Dominic’s operators, including me, were focused on the day-to-day challenges of running and building successful restaurants, Vincent made millions of dollars operating just one location. While rewarding at times, it often feels like a never stopping freight train of challenges that only you can overcome.
For restaurant owners and operators who want to stay ahead and ensure a consistent, high-quality experience, employing mystery diners can be an innovative and invaluable tool for refining the guest experience.
The restaurant needs cohesion, from signage to menu design to uniforms. It also involves logistics, such as determining budget and resource constraints and creating a systems foundation that ensures operational consistency. Scaled brands must strike a balance between brand uniformity and adapting to the local environment.
It may seem trivial to some, but this begins with the uniform and respecting the traditions and meanings of the crisp white jacket, an ironed apron, polished shoes, and a skull cap for young cooks and toque for the sous chef and chef. Your customers are less inclined to seek surprises and more inclined to expect consistency.
Miles Davis considered the most prolific improvisational jazz musician of a generation was classically trained. Picasso, from the age of seven, was trained in copying the work of traditional masters. Picasso, from the age of seven, was trained in copying the work of traditional masters. Be excellent!
Most operators give too much attention to the visual aspect of their restaurant. To achieve this, focus on creating uniformity across all aspects of your restaurant. Train your staff to embody your brand values, ensuring their interactions reflect the tone and personality of your brand. Consistency builds trust.
However, as the industry grows and matures, many roasters will inevitably scale their operations. I spoke with Diego Vidiz, a roaster and technical consultant at IMF Roasters , about the journey roasters take when switching from small-batch to large-scale roasting operations. The team also needs to grow alongside the facility.
Dont wait until the day of or the day before the event to inform your staff about how it will operate. Get training dialed in right away so youre not having to make big changes on the fly day of. Require proof of industry employment (like a pay stub or uniform) for participation to keep it exclusive and targeted.
Improves Operations : Smarter inventory and menu management. For instance, Lavu’s POS system connects with Uber Eats for delivery and QuickBooks for financial tracking, ensuring smooth operations and better menu customization. Staff Engagement : Train your team to use POS insights for better service.
Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Direct operating expenses. Handhelds are another way to reduce labor costs in full-service operations. This can also be referred to as operating costs. Prime costs. Contribution margins.
Many have praised him as one of the finest chefs to have graced the American culinary scene while some may push aside tradition and classical ways as outdated, but none will deny that he represented all that is good about professionals, all that the white uniform represents, and how important it is to be kind and giving, a great man.
Exceptional pizza Consistent branding and marketing, Efficient operations, Cleanliness Strong customer focus These aren’t just sides; they are the central slices in the pie of success. When your pizza stands out, it enhances your entire operation and keeps customers coming back for more. Invest in proper training.
Our stable yet flexible platform gives you the control to tackle today’s challenges and future-proof your operations. Together, we can transform your operations, drive growth, and unlock new possibilities for the future of your business. This Fall Product Highlight isn’t just a showcase—it’s an opportunity to go beyond the ordinary.
Green coffee prices remain high, while labour, logistics, packaging, and operational costs have all increased significantly. As some switch to more cost-effective yet high-quality single origins and blends, others are investing in enhanced quality control systems that maintain product consistency and improve operational efficiency.
Cloud-Based POS Systems are transforming how restaurants operate by enabling remote management, faster updates, and seamless integration with other tools. Unlike traditional systems, cloud-based solutions offer greater flexibility, scalability, and security, making them ideal for modern restaurant operations.
With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. Managing allergen data in restaurants is critical for customer safety and operational efficiency. Food allergies affect 26 million adults and 6 million children in the U.S.,
Use your restaurant branding to improve not only your visuals but also your operations and procedures. Other visuals: Pay attention to your signage and uniforms, too. Step #5: Train Your Team Your staff are brand ambassadors, and you want to make sure they: Understand the new brand message and mission.
In those days, taverns were hubs for city life and often operated as inns for travelers passing through town. Carme similarly systemized dress as a way to professionalize the culinary arts: Just as doctors and lawyers were expected to dress in a certain way, Carme felt that chefs should wear uniforms.
However, there are a number of workplace trends that restaurant owners and operators can expect and for which they should now plan. Wage and Hour Wage and hour issues have continued to confuse and confound restaurant operations for almost 20 years. Predicting the future is surely a fool’s errand.
She’s the Director of People Operations at a restaurant group. The solution was to figure out an exception to the uniform policy or a creative payment plan and get them a new apron. It seemed obvious. It wasn’t. Stop Solving, Start Listening While building out my workshop, I asked a friend to sit and give me feedback.
They’re not just about numbers; they’re integral in ensuring smooth operations, compliance with tax regulations, and even in making future business decisions. Outsourcing bookkeeping allows restaurants to focus on core operations while ensuring cost-effectiveness and scalability. Learn more about our Accounting Services !
When this happens in restaurants, it can harm the feeling of collaboration necessary to achieve peak operational efficiency. Kitchen staff : The kitchen staff is perhaps the most integral part of a restaurant operation to the guest experience — after all, what do people go to a restaurant for if not to eat?
But these days, between labor shortages and challenges in the shipping industry, staff is scrambling just to keep day-to-day operations running smooth. These insights can be particularly useful for restaurants with more than one location, allowing operators to know which locations will be affected and adjust supplies if necessary.
Those operations that resemble the caldrons of hell filled with arrogance, bullying, unprofessional behavior, and a lack of respect for people, product, and process is the same as categorizing musicians, athletes, business leaders, and politicians under a unified profile. Am I wagging a finger at those operations that perpetuate the negative?
With that being said, management will need to assess staffing and look for a more updated model to affect the cost of operations. The concept of cross-utilization means training employees to perform multiple positions that create added efficiencies in the operation. How can cross training help operationally and financially?
The past several months have proven to be a wildly transformative time for the restaurant industry, as many operators shift to an off-premise strategy, relying primarily on delivery and takeout orders, to remain open. How virtual restaurants can help keep the industry afloat — if done right.
I see it through the eyes of the operator, the chef, the cook, server, and customer – it is a virus that continues to spread and grow exponentially. Every day should be an opportunity for each employee to grow, learn, and improve through teaching and training.
The sudden demand surge is often more than suppliers can handle, leaving many restaurant and c-store operators without staple ingredients. Between coping with erratic availability, inflated prices, and a widespread labor crisis, operators need to make strategic decisions about the ingredients they use.
It may not look the same and they may have never written it down, but this is their method of operation. [] LOOK THE PART Take pride in your appearance and the sharpness of your uniform. Treat the job as something enormously important and the uniform as a symbol of everything that is good about the profession.
By automating this process through the IoT, brand quality becomes more uniform, limited time offerings are easier to roll out, and restaurants gain an advantage as consumers return for new favorites. Are QSRs’ parking lots staying lit beyond operating hours, so staff feels safe throwing out trash and getting into their cars?
What changes might occur in your operation if everyone was required to sign their work and take public responsibility for it? Maybe, just maybe, that name on their uniform is the same as signing their work – something that the individual wants to respect with a “best foot forward”.
Respect for fellow workers, for the safety of the guest, for the image of the operation, for pride in work, and for the traditions of the profession begin with cleaning. PLAN BETTER – TRAIN HARDER. Everything is everyone’s job. At the top of the list is cleaning! Learn by doing. Harvest America Ventures, LLC. CAFÉ Talks Podcast.
Once established – do not sacrifice what you have invested the time in developing. [] FAILING TO INVEST IN TRAINING. Training ALWAYS pays back in dividends. Train to your standards and be very clear. Every employee needs to be trained and most relish the opportunity to learn and get better at what they do.
Every manager aims for maximum operational efficiency in their restaurants, but achieving this isn't easy, with the industry's success rate recorded at only 20%. This is where developing a comprehensive restaurant operations plan comes in. This is why 62% of managers feel burnt out , especially on days leading to peak seasons.
Even the most loyal guest will start to drift away if they can’t depend on the service, the product, or the hours of operation. Before you close and shift hours of operation think completely about the potential domino effect. [] NOT INVESTING IN COMPETENT EMPLOYEES. Engage them and they will become your ambassadors.
Isn’t it the same reality in a full-service operation where pushing the numbers is priority number 1? You set the tone for others to emulate. [] TEACH AND TRAIN. PLAN BETTER – TRAIN HARDER. Where is the happy medium, the commitment to those quality stakes in the ground? Can quantity, speed, and quality coexist?
It is apathy that kills a restaurant, not environmental factors that make operation challenging. We need to stand up and fight apathy, stand up against mediocrity and push hard for excellence as the standard of operation. PLAN BETTER – TRAIN HARDER. Now is the time to renounce apathy and commit to excellence. CAFÉ Talks Podcast.
One of the hidden painful costs of operating a kitchen comes from the cost of chemicals used in the dish area. PLAN BETTER – TRAIN HARDER. Think about this: The most expensive piece of equipment in kitchens is the dishwashing machine. Who is responsible for this machine? The dish washer! Who is in control of this?
Front and back of the house demand this organization if the end result is a smooth operation and happy guest. When a chef talks about those minute details of placement, process, timing, and uniformity – keep in mind what the intended result will be. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content