Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. As a result, we received rave reviews on the new dish, and the experience affirmed that solutions can be found when staying calm and thinking creatively.”

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years. In January 2023, Yum!

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

NOVEMBER 20, 2024

Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges. Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

MARCH 17, 2025

One of those costs is with partnering services, with many food service operators relying on purchasing groups to help them make category-specific strategic purchases. There are many areas where we have seen food service operators benefit! There are many areas where we have seen food service operators benefit!

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

Modern Restaurant Management

APRIL 29, 2025

Creating an exceptional guest experience goes beyond just serving great food; it’s about delivering an overall memorable visit — from the food and ambiance to the exceptional and friendly service. Mystery diners play a pivotal role in evaluating whether each location upholds the brand’s service and quality standards.

Franchising 282

Franchising Franchise Uniforms Dine-in 282

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. A solo diner is much easier to get a detailed dining profile from, even simply by reviewing the check.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Goliath Consulting

APRIL 18, 2025

Hospitality vs. Service Though often used interchangeably, hospitality and service arent the same. Service is about accuracy and efficiencytaking an order, delivering food, clearing a table. It builds trust and emotional investment that can turn one-time guests into lifelong supporters.

Hospitality 221

Hospitality Email Marketing Mobile Ordering Customer Service 221

ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. And with the often-repeated stat that the restaurant failure rate is sky-high, its no wonder so many operators feel like theyre one bad month away from closing. So why the disconnect?

Email Marketing 195

Email Marketing Social Media Cash Management Leadership 195

Restaurant Business

OCTOBER 14, 2024

Third-party delivery (3PD) services play a critical role in bringing delicious meals from restaurants into the hungry hands…er, mouths…of customers. Also, smoother, more reliable pickups reduce errors, supporting an overall positive customer experience.What are the biggest driver frustrations?

Customer Experience 278

Customer Experience Food Order Customer Service Delivery 278

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

JANUARY 7, 2025

For many, the mere mention of accountability in meetings or performance reviews feels like a reprimand. That’s real accountability in action, and it will transform your operation. When someone is truly accountable, they understand: Their specific responsibilities within the operation. A hard line.

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

OCTOBER 23, 2024

Restaurant operators searching for something versatile that will cross the dayparts need to look no further than their breakfast menu as waffles have been breaking out of the morning. Also, with its versatility across day parts, operators don’t have to bring in additional SKUs for new menu innovations. Waffles saw a 15.4

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. Today, the restaurant has over 1,000 Google reviews and a stellar overall rating. Nuance also extends to the service. Branding isn’t just visual – it’s a full sensory experience.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JANUARY 22, 2025

Furthermore, CAD supports the design-build lifecycle and maintenance, ensuring continuity and precision from the initial concept to the daily operation of the completed restaurant. It also allows real-time sharing and reviewing of altered designs for immediate collaboration to reduce errors and misunderstandings.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

NOVEMBER 19, 2021

However, restaurant operators are now encountering a new set of challenges. At least 95 percent of operators said their restaurant experienced supply delays or shortages of key food or beverage items in recent months, according to a September survey of 4,000 restaurant operators. Support Local Businesses.

Marketing 474

Marketing Social Media Loyalty Program Food Supply 474

Modern Restaurant Management

JUNE 3, 2025

For restaurant operators striving to cut through the noise and connect with today's diners, understanding the nuances of modern marketing and PR is crucial. What are common mistakes you see restaurant operators making in their marketing efforts and how can they rebound? It's essential for survival and growth.

Marketing 221

Marketing Loyalty Program Email Marketing Customer Experience 221

Modern Restaurant Management

AUGUST 19, 2020

. “Restaurant of the Future: How to Take Advantage of the Digital Transformation,” a panel discussion about how technology spurred by COVID-19 will help shape the way restaurants operate, will take place on Thursday, Aug. The user has full control over their account and can opt out of the secure service at any time.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MAY 18, 2022

‘Tis the season for plan review, benchmarking and forecasting. The key to success in this process is viewing the trends and national data through the prism of a restaurant operator. As a result, the demand for services will increase, leading to an increase in the utilization component of trend. Concierge services.

Insurance 531

Insurance 2022 Technology 2023 531

ChowNow

FEBRUARY 21, 2025

For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Heres a breakdown of the most common types of restaurant apps and how they support your business.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Today, customers rely on Google searches, online reviews, and social media to decide where to eat. People want convenience, transparency, and a connection to the brands they support, and that starts with how you market your restaurant online.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 28, 2025

Each system has its own tablet, order flow, and set of requirements, making it difficult to keep up with operations smoothly. For restaurant operators, juggling Uber Eats, DoorDash, and Grubhub separately can lead to inefficiencies, mistakes, and frustrated staff. Tablet overload disrupts operations. Order management issues.

Delivery 195

Delivery Online Ordering Customer Service POS 195

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Yes, ordering and payment is important.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Its a recipe for chaos, leading to mistakes, slower service, and shrinking profit margins. The operational and financial benefits of integrating all delivery orders into one system.

Delivery 195

Delivery Food Food Order Point of Sale 195

Culinary Cues

NOVEMBER 17, 2020

It is our comfort zone – a place and an organizational structure that makes sense and attempts to keep a lid on a long list of independent work before and during service. The support staff members include those dishwashers, and cleaners who keep the ship afloat during the chaos of prep and assembly.

Back of House 547

Back of House Seasonal Menu Customer Service Front of House 547

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. Reviewing the market landscape is a great way to get ahead of the competition. Read on for our key predictions to help operators get a leg up. POS Integrations.

Loyalty Program 579

Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

JANUARY 30, 2024

Festaurant growth done right starts with leaders aligning around operational priorities and smart key performance indicators (KPIs). They must connect to priorities across key operations, marketing, customer service and finance roles. They need alignment with practical operational realities and bandwidth.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

ChowNow

FEBRUARY 19, 2025

Applying new technology to your restaurants operations is exciting, but integrating it always comes with one immediate hurdle: getting your staff up to speed. In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money.

Training 195

Training Online Ordering Customer Service Reference 195

ChowNow

APRIL 11, 2025

Did you scroll through the online reviews first? Online reviews have become one of the most influential factors in how consumers choose where to eat, especially for independent restaurants. Heres how reviews are shaping your business every day. In fact, 84% of people trust online reviews as much as personal recommendations.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

JULY 5, 2022

Gradually, states let operations resume, but no matter where you are, we are all now in the same boat: no staff! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. Quality Service Above All.

Seating 468

Seating Training Customer Service Point of Sale 468

Modern Restaurant Management

APRIL 27, 2020

“The PPP has supported more than 1.66 Borrowers should carefully review PPP regulations and guidance and the certifications required to obtain a loan." " Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

SEPTEMBER 22, 2022

The challenge is all this new technology needs support to keep everything working seamlessly across the front and back of the house, the internet, and for behind-the-scenes management. To do this, restaurants are embracing a new way to support their technology by employing augmented reality and remote technical support.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult. This can lead to customer dissatisfaction, negative reviews, and loss of revenue.

POS 520

POS Front of House Cash Management Online Ordering 520

ChowNow

MARCH 20, 2025

No more wasted hours trying to get it done before service, no more pricing mismatches, and no more frustrated customers wondering why their favorite dish is listed online but unavailable when they order. Incorrect pricing can cut into margins, and outdated offerings can cost you canceled orders, negative reviews, and lost revenue.

Menu 195

Menu Management Management Online Ordering 195

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. The NRAEF team will then review and verify the request and confirm eligibility. makes it easy for guests to support local restaurants. restaurant employees financially impacted by the coronavirus crisis.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JANUARY 31, 2025

Connecting with the consumer through loyalty programs and better customer data is a key focus for operators – more than seven in ten restaurant leaders (71 percent) are planning to increase investment in their loyalty or reward programs to keep customers close over the next 12 months. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

AUGUST 4, 2021

If you’re operating a thriving restaurant business on the other side of the pandemic, that might mean you have a concept with legs to expand beyond your current location(s). The answer is by building a solid foundation, establishing strong operational structures and genuinely knowing and leveraging your core competitive advantage(s).

BOH 539

BOH Document Training Operations 539

Modern Restaurant Management

APRIL 14, 2020

Since the COVID-19 crisis began, the Association has coordinated more than 400,000 emails to Congress from restaurants, employees, consumers and industry supporters—all speaking out about the need for swift and strong federal relief and recovery programs. "Cox Media has been very supportive to us during this difficult time. ."

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530