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Whether scaling a single concept across new locations or managing multiple brands under one roof, the ability to deliver training that scales without becoming generic is mission critical. Lead With Product Understanding, Not Policy Memorization Training often begins with policies.
Streamline Onboarding and Training In fast-moving restaurant settings, onboarding should not be an afterthought. Use checklists, digital training modules, or a “welcome packet” that covers everything from uniform policy to safety protocols. Even short-term staff should reflect your restaurant’s values.
By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. This means a uniform organizational structure and better decision-making.
Educate Staff on Fraud Awareness Train staff to recognize and respond to signs of fraud, both in online transactions and in the restaurant itself. How can operators train staff to be cognizant of fraud? Additionally, having uniform policies will help with fraud detection and prevention. It goes back to education.
While rewarding at times, it often feels like a never stopping freight train of challenges that only you can overcome. Focus on areas like uniforms, necessary repairs, and maintaining cleanliness. This valuation also assumes you have a single location without the infrastructure to manage or scale multiple units.
For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. The work doesn’t stop with launch though.
I feel this pride every time I step into the chef’s uniform and look in a mirror. [] WE ARE ABLE TO DO SOMETHING IMPORTANT AND MAKE PEOPLE HAPPY: And I am grateful for the opportunity to bring a smile to guests’ you join us for a meal. They have taught me far more than I have ever been able to pass onto them. Happy Thanksgiving.
In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going. Are you overstaffed on slow days?
Through regular, unannounced visits, mystery diners assess operations and identify areas where additional training or support may be necessary. For franchised businesses, success is largely driven by uniformity; when one location falls short, it impacts the reputation of the entire brand.
When these elements are in place, managing significant growth becomes much more feasible.” Technical training, digital process knowledge, and some flexibility in managing new tools are key.” These capabilities have made training production roasters easier than ever before, allowing businesses to manage labour costs more closely.
Cloud-Based POS Systems are transforming how restaurants operate by enabling remote management, faster updates, and seamless integration with other tools. From streamlining orders to managing inventory and staff, these systems provide the tools restaurant owners need to stay competitive in 2025 and beyond.
Improves Operations : Smarter inventory and menu management. Real-time menu management allows restaurants to adjust prices, remove items that are out of stock, highlight daily specials, or tweak descriptions across all platforms with ease. Rely on inventory management tools to avoid running out of popular items.
Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Restaurant P&L statements can be downright confusing. Prime costs. Contribution margins.
Managing food allergens isnt just a best practiceits a legal and safety necessity for todays restaurants. With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. This reduces the chance of errors or miscommunication.
Definition and Importance Picture this: you spend weeks training a new server, and just when theyre finally getting the hang of things, bam! New managers? Management Practices Bad bosses are like rotten tomatoes they spoil the bunch. Thats what we call restaurant employee turnover rate , buddy. People get jittery real fast.
Restaurants with top recipes and branding will fall short without a well-managed staff. For example, having a team member trained and dedicated to managing the supply chain ensures you always have the right ingredients on hand without overstocking or running out during a rush. Invest in proper training. Your web presence.
Kitchen operations, in particular, frequently lag behind front-of-house innovations, causing issues like over-preparing food, poor inventory management, and struggles to meet high demand during peak hours. This lack of efficiency results in higher operational costs, limits revenue opportunities, and reduces profitability.
Despite its small footprint, it still manages to pack in air frying, baking, and broiling functions, making it a solid all-in-one option for people who dont have room for multiple appliances. And it has a kind of inviting formality, not like a gala, but like a luxury train car. The Panasonic FlashXpress makes textbook UK-style toast.
Business operators have to quickly adapt to find new ways of managing cash flow and tight profit margins while maintaining, or ideally improving, the quality and diversity of their offerings. Nikolai adds that the Coffee Machines Sale team also provides global after-sales support with dedicated technical assistance and training services. “A
Its very important that you and the people managing your social media understand the principles of Instagram-worthy plate presentation. When drizzling or making dots, use squeeze bottles to apply sauces in artistic drizzles or uniform dots. Train your kitchen staff to: Follow a plating guide for your signature dishes.
Despite its small footprint, it still manages to pack in air frying, baking, and broiling functions, making it a solid all-in-one option for people who dont have room for multiple appliances. And it has a kind of inviting formality, not like a gala, but like a luxury train car. The Panasonic FlashXpress makes textbook UK-style toast.
This is great news if you’re a restaurant owner or manager. Other visuals: Pay attention to your signage and uniforms, too. Step #5: Train Your Team Your staff are brand ambassadors, and you want to make sure they: Understand the new brand message and mission. Should you stick with your current branding or evolve?
“For those seeking to brew coffee of the same quality that baristas prepare in coffee shops, a semi-automatic espresso machine became an essential choice,” says Levy, the product design manager at Meraki , an award-winning home espresso machine manufacturer.
Employers must continue to pay attention to granular issues affecting their employees and ensure management, human resources and ownership are all listening to employees, addressing concerns as they arise and taking appropriate action. Managers and supervisors are on the front line every day.
The manager asked if they had a washing machine and shared the location of the nearest dry cleaner. The solution was to figure out an exception to the uniform policy or a creative payment plan and get them a new apron. Listening gets you closer to understanding, but then you need to take it further and ask open-ended questions.
There’s an undeniable significance in meticulous financial management, especially in the restaurant industry. These professionals also help in planning budgets, managing cash flow, and making critical financial decisions. Cost-effectiveness : Businesses often find it cheaper to outsource than to hire and train an in-house team.
Although they have some interaction with the waitstaff and management out of operational necessity, they rarely achieve the level of collaboration that would be necessary for efficiency. Similarly, restaurants can use technology to equalize training procedures and ensure that employees at all levels enter the team with the same understanding.
Modern Restaurant Management (MRM) magazine spoke with employment expert Mark Heymann, a founding partner and the chairman and CEO of UniFocus , a workforce performance firm in the service sector, about the impact Coronavirus is having and will continue to have on restaurant employment. How can restaurants weather these complexities?
Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business. Every day should be an opportunity for each employee to grow, learn, and improve through teaching and training.
THEY ARE OUT THERE, and they are willing to teach, train, support, and inspire those who want to be great. In a proper kitchen, the uniform is clean, pressed, and complete. Time is the hardest thing to manage – there is never enough, so cooks are busy, but they exude “purpose” and are always cognizant of not wasting steps.
Supply-chain management has always been a pain point in the foodservice industry, even in pre-pandemic times. These key insights can help restaurant owners or managers plan orders and navigate disruptions such as potential shortages, safety hazards, or industry changes.
Once established – do not sacrifice what you have invested the time in developing. [] FAILING TO INVEST IN TRAINING. Training ALWAYS pays back in dividends. Train to your standards and be very clear. Every employee needs to be trained and most relish the opportunity to learn and get better at what they do.
By automating this process through the IoT, brand quality becomes more uniform, limited time offerings are easier to roll out, and restaurants gain an advantage as consumers return for new favorites. IoT puts that data front and center so restaurants can improve staff training and operations management at scale.
What if the chef, manager, and owner were required to do the same, in essence proclaiming they approve of the work as presented to the guest? Are you proud to present this to your teammates, manager, or guest?” What changes might occur in your operation if everyone was required to sign their work and take public responsibility for it?
By taking a new and smarter approach to digital marketing, human capital management and delivery, restaurateurs will be positioned to drive sales despite the challenges presented by COVID-19. Become a Marketing Maven.
Whether a pre-made frozen dough, a heat-and-serve protein, or ready-to-use sauces and pastes—consolidating ingredients and finding the right supplier can provide that dependable uniformity and superior quality your customers rely on.
I get it, I’ve been there, I know the adrenaline behind this and the sense of accomplishment when the rail is free of dupes – it is a race against time, an impossible goal that somehow, we manage to reach. You set the tone for others to emulate. [] TEACH AND TRAIN. PLAN BETTER – TRAIN HARDER. Mission accomplished.
It may not look the same and they may have never written it down, but this is their method of operation. [] LOOK THE PART Take pride in your appearance and the sharpness of your uniform. Treat the job as something enormously important and the uniform as a symbol of everything that is good about the profession.
There are masters to serve, people who depend on the work of the culinary professional, who trust that their food will be prepared properly, that it will be managed and handled well, and the plate viewed as an important canvas on which the technician and artist paints. TRAINING: You can never train too much. What can you do?
The following provides some “food for thought”, maybe even a “look in the mirror” checklist for those who are drifting away from those initial goals. [] THINKING THEY CAN MANAGE THROUGH OTHERS. Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET.
Here are some great rules to live by when it comes to dishwashers: [] Hire great attitudes. [] Pay a fair wage and offer ample opportunities to scale up every few months. [] Provide a clean, crisp uniform that parallels what you offer your cooks. [] Make sure new dish washers are properly oriented and trained. Restaurant Consulting.
PLAN BETTER – TRAIN HARDER. I continue to see good restaurants lose a step with their food preparation, flavors, and plate presentations and shrinking menus that no longer inspire. Now is the time to renounce apathy and commit to excellence. Let’s do this before it’s too late. Harvest America Ventures, LLC. Restaurant Consulting.
In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. It usually involves an orientation, paperwork collection, and training. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.
Convince your restaurant to organize a softball or pick-up basketball team, or even install a few pieces of weight training equipment in the basement of your business. At the same time, many of these individuals have a real difficult time managing their limited resources and planning for the future. PLAN BETTER – TRAIN HARDER.
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