7 Shifts

NOVEMBER 29, 2022

If you walked down Valencia Street in San Francisco and polled ten restaurants on how they managed tips , there's a good chance they would each say something different. There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. Ji Hye Kim - Chef/Owner @ Miss Kim in Ann Arbor, MI.

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BOH Restaurant Law Back of House Front of House 195

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Now, restaurant staff can access everything they need on their smartphones. And the backend software powering restaurant operations? Table of Contents What is a restaurant management system? How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Now, restaurant staff can access everything they need on their smartphones. And the backend software powering restaurant operations? Table of Contents What is a restaurant management system? How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195

Modern Restaurant Management

OCTOBER 19, 2023

It’s hard to escape the continuing boom in restaurant franchises. Quick-serve brands are leading the trend, and not just for restaurants, but for franchises overall. One of the tougher aspects of EPLI for hospitality is wage and hour violations as litigation, especially in restaurant franchises, which drives premiums up.

Insurance 98

Insurance Franchise Franchising Document 98

7 Shifts

AUGUST 27, 2020

Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. And let’s be honest, when was the last time you read your own restaurant employee handbook? Restaurant Scheduling Software for managers that want to stay in control.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

FEBRUARY 22, 2024

Calling it a critical subject, the James Beard Foundation® launched a campaign focused on tackling the significant impact of climate change on independent restaurants, chefs, and the local economies they support. These conversations will focus on finding solutions, sharing lessons learned, and organizing collective action.

Food Supply 106

Food Supply Leadership Social Media Education 106

EATER

JULY 1, 2021

With very little warning, New York and Pennsylvania have rolled back mandates that made it possible for restaurants and bars to survive the pandemic. But as city and state governments proclaim the pandemic over- ish, some of the loosened liquor laws that helped restaurants turn a profit and remain open are being reversed.

Restaurant Law 91

Restaurant Law Government Back of House Email Marketing 91

Black Box Intelligence

MARCH 20, 2020

It is difficult to think of anything other than the Coronavirus and the devastating effects it has already had on the restaurant industry. Pollo Campero announced that anyone in uniform will get a free meal, to support health workers, law enforcement and first responders. Peggy Cherng, Co- Founder and Co-CEO of Panda Restaurant Group.

Serving 80

Serving Restaurant Law Uniforms Food Order 80

Modern Restaurant Management

MARCH 13, 2020

What are some ways restaurant owners and operators can be safe and welcome guests while maintaining social distance? As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines.

Front of House 177

Front of House Back of House Restaurant Law Food Safety 177

Modern Restaurant Management

MARCH 11, 2021

signed the American Rescue Plan Act into law creating the $28.6 billion Restaurant Revitalization Fund (RRF),which the National Restaurant Association calls “the most important recovery tool for the industry to date.” ” The RRF will create a new federal program for restaurant owners with 20 or fewer locations.

Front of House 178

Front of House Back of House Small Business Restaurant Law 178

Modern Restaurant Management

DECEMBER 9, 2019

This edition of MRM News Bites features The American Food Association, Branch and Delaget, Restaurant Revolution Technologies, Popmenu, The Greene Turtle Sports Bar and Grille, ParTech, Casio America, Radobank, Koomi and Helios, Cudos, Postmates and TGI Fridays and Catania Oils. Best Chinese Restaurant: Café China. New York, NY.

Leadership 167

Leadership Online Ordering Website Management Customer Experience 167

Perfect Daily Grind

NOVEMBER 4, 2022

Coffee Technician’s Guild announces candidates for its 2022 Leadership Council. The restaurant group, which is also the parent company of KFC and Pizza Hut in China, now operates 78 Lavazza stores nationwide. Pret A Manger to launch self-serve Pret Express machines at 50 locations in UK by end of 2022. Wed, 2 Nov.

2023 126

2023 Hospitality 2022 Food Supply 126

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. This is using the Chat in ChatGPT PROMPT: Act as an experienced restaurant trainer who is using ChatGPT to develop content and training activities for restaurant employees.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Sling

MAY 9, 2023

Efficient and effective restaurant operations don’t just happen. The result of all that effort can be a successful restaurant that runs well even when you’re not there. In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Modern Restaurant Management

NOVEMBER 24, 2021

MRM's Franchise Feed provides the latest news in restaurant and MUFSO franchising. Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar. AAG Named Franchisee of the Year.

Franchise 160

Franchise Franchising Loyalty Program 2022 160

The Restaurant Times

MAY 14, 2023

Gauri Devidayal, an accomplished entrepreneur, author, and influential figure in the Indian restaurant industry, serves as a beacon of inspiration for women everywhere. Queues’ “50 Most Influential Young Indians,” and Black Book’s “Top 50 Women in Leadership.”

Customer Experience 98

Customer Experience Restaurant Law Customer Service Book 98

360Training

JULY 16, 2020

But if you’re ambitious, know that 9 out of 10 restaurant managers started their career in entry-level positions. . And the same is true for 8 out of 10 restaurant owners. Most people think of restaurants when you say “food service.” Full-service restaurants and bars make the median.

Management 88

Management Management Food Front of House 88

EATER

AUGUST 18, 2023

José Andrés | Photo: World Central Kitchen / Facebook World Central Kitchen is on the ground in Maui — serving meals as they did in Puerto Rico, Haiti, Houston, and more Update: 8/18/2023: This story was originally published November 10, 2017. In the wake of 2019’s Hurricane Dorian, the organization served refugees in Venezuela.

Tip Distribution 98

Tip Distribution Kitchen Safety 2010 Food Supply 98

EATER

JULY 6, 2022

Blue Hill at Stone Barns’ alluring story — that a fine dining restaurant could be a model for changing the world — seduced diners, would-be employees, and thought leaders alike. Located on a working farm that was once part of a sprawling Rockefeller estate, the restaurant is a beacon of the sustainable food movement.

Compost 129

Compost Front of House 2014 Back of House 129

EATER

MARCH 18, 2024

This comes after World Central Kitchen sent 1,400 aid trucks into Gaza and established 60 community kitchens in the region to serve hot meals. But while the NGO, which aims to change the world “through the eyes of a chef,” may have first risen to wide public attention when it served more than 3.7 million meals to Palestinians in need.

Tip Distribution 79

Tip Distribution Kitchen Safety Food Truck 2010 79

EATER

JULY 6, 2022

Leadership gathered the remaining staff at lunchtime to process what had just happened; during the meeting, the HR director played a singing bowl, and Peggy Dulany, Stone Barns co-founder and chair of the board, burned sage. Repeated requests to speak directly with the leadership of Stone Barns and Blue Hill were denied.

Agriculture 91

Agriculture Leadership Education Employee Relations 91

Restaurant365

JUNE 26, 2020

While many American businesses have been impacted by COVID-19, the restaurant industry is among those hit hardest. In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place.

Blog 78

Blog Audits Employee Relations Restaurant Law 78

EATER

AUGUST 5, 2020

On July 15, Starbucks was among the first large restaurant chains in the U.S. Customer mask mandates from other fast food and fast casual chain restaurants soon followed. Chain restaurants have stepped up to do what the federal government won’t: issue sweeping directives aimed to protect the safety of guests and employees.

Employee Relations 121

Employee Relations Fast Casual Food Safety Mobile Ordering 121

Modern Restaurant Management

JUNE 25, 2020

Over the past few months, many restaurants made difficult decisions to reduce their workforce and apply a strict delivery and takeout format or pause operations entirely due to COVID-19. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees. Communicate Return Criteria.

Employee Relations 216

Employee Relations Customer Experience Communication Training 216

EATER

JUNE 9, 2021

Restaurants, which were among the first targets of local shutdowns and where countless workers have lost livelihoods and lives in this pandemic, have been the locus of our anxieties from the beginning. Some restaurant operators , workers, and diners are opting into the latter category by relying on a small vaccine pin.

Front of House 106

Front of House Merchandise Back of House Point of Sale 106

Modern Restaurant Management

DECEMBER 13, 2019

The National Labor Relations Board instructed an administrative law judge to approve settlements resolving complaints against McDonald’s USA LLC, McDonald’s Restaurants of Illinois, Inc., and 29 franchisees, based on violations allegedly committed by McDonald’s Restaurants of Illinois and the franchisees.

Mobile Ordering 90

Mobile Ordering Catering POS Customer Experience 90

Modern Restaurant Management

MARCH 19, 2020

Because our COVID-19 Survival Guide for Restaurants was getting a bit on the long side, here's a second helping. So, we are focusing our efforts on helping restaurants survive the shutdown now and prepare to recover when they can re-open. What restaurants need right now is sound advice.”

Loyalty Program 136

Loyalty Program Seating Email Marketing Restaurant Law 136

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. Greg Fuchs serves as the Senior Facilities Manager for Applebee’s, MOD Pizza, Del Taco, Olga’s Kitchen and Wendy’s restaurants in the TSFR portfolio.

Food 147

Food Tip Distribution Guest Recovery Food Safety 147

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. is giving away free reopening kits to qualifying independent restaurant owners to help support restaurant reopening efforts in communities across the U.S. PPP Goes Flexible.

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Guest Recovery Food Safety Employee Relations Mobile Ordering 133

Modern Restaurant Management

AUGUST 14, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. All locations will serve guests via delivery through a virtual kitchen facility. The brand is also gearing up for at least 13 new restaurant openings this fiscal year.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Modern Restaurant Management

SEPTEMBER 15, 2020

The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. Each member of the coalition is committed to responsibility.

Fast Casual 126

Fast Casual Casual Menu Mobile Ordering 126

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Hunter also has plans for a robust dining program in partnership with San Diego’s top restaurants and caterers. Zagat debuted Zagat Stories.

Coaching 129

Coaching Point of Sale Customer Experience Retail 129

EATER

DECEMBER 10, 2021

A Chipotle employee eats inside a SF restaurant in 2020. Current bids owe a lot to a broader, non-union “Fight for $15” campaign that launched in Chicago in 2012 among restaurant and retail workers, Han says. Not many people know what their rights are at work, in part because you have webs of state and federal and local law.

Food 98

Food Restaurant Law Employee Relations 2012 98

Modern Restaurant Management

FEBRUARY 25, 2020

As a result, the final rule provides clear guidance in this significant area of the law. With plans for national expansion, Condado’s growth goals include adding six to eight new restaurants annually. ” The NLRB issued an NPRM concerning joint-employer status under the NLRA on September 13, 2018.

Mobile Ordering 112

Mobile Ordering Front of House Customer Experience Back of House 112

EATER

JUNE 29, 2020

To hear the highest court in the land say LGBTQ people are, and should be, protected from discrimination under federal law is a historic moment,” said Mara Keisling, executive director of the National Center for Transgender Equality , in a statement. I do think [coming out] would have just made things very complicated,” they say. “I

Customer Service 101

Customer Service Fine Dining Restaurant Law Uniforms 101

Modern Restaurant Management

NOVEMBER 5, 2019

This edition of MRM News Bites features McDonalds, the Food Waste Reduction Alliance, OpenTable, Ordermark, Hudson Group, Hakkasan Group , Waitr and Checkers, ICV Partners, Restaurant Technologies, Diebold Nixdorf and Alto-Shaam. Changes at the Top for McDonald's. in January 2017. Chairman of McDonald's Board of Directors.

Waste 85

Waste Food Leadership Customer Service 85

Modern Restaurant Management

OCTOBER 8, 2020

“We are excited to be a part of the new Flippy ROAR design that delivers new automation and intelligence to the restaurant industry.” Kitchen United named Michael Montagano as Chief Executive Officer and newest member of the Company’s Board of Directors following two years serving as Chief Financial Officer and Treasurer.

Kitchen Safety 133

Kitchen Safety Online Ordering Food Safety Point of Sale 133