Modern Restaurant Management

NOVEMBER 6, 2024

" Cheng advises that to create a culture where the hospitality industry is viewed as a legitimate career, operators can take the following key steps: Build a positive company culture. Invest in technology. As users contribute, the platform will evolve, providing a dynamic and up-to-date resource for the hospitality industry.

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Hiring Hospitality Magazine Technology 388

Modern Restaurant Management

DECEMBER 26, 2024

But this technology adoption has also introduced new cybersecurity vulnerabilities. Deepfakes will level up social engineering attacks Looking ahead into 2025, other new technologies will help cyberattackers target restaurants more effectively. The restaurant experience has quickly become a digital landscape.

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Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. In other words, it means providing services to individuals through digital platforms and technology. Virtual hospitality could also lead to more streams of revenue.

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Hospitality Customer Experience Customer Service Loyalty Program 449

Modern Restaurant Management

JANUARY 24, 2025

As the design and hospitality industries embraces sustainability and decarbonization, the demand for skilled professionals who understand these principles has never been greater. Chefs and operators can start by experimenting with portable induction cooktops, which provide a low-investment opportunity to explore this technology.

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Sustainability Food Equipment Design 448

Modern Restaurant Management

OCTOBER 11, 2023

The good news is that restaurant owners can streamline the checkout process and increase operational efficiencies by leveraging the latest payment technology. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology. trillion by 2025.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

FEBRUARY 24, 2025

Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report.

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Book Reservations Communication Customer Experience 385

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology.

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Modern Restaurant Management

DECEMBER 26, 2024

In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. restaurants broke records with projected sales of $1.1

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Modern Restaurant Management

APRIL 11, 2025

Additionally, the growth in loyalty program engagement, with diners engaging weekly or more often, up from 34 percent in 2023 to 47 percent now, also signals an opportunity for operators to deepen relationships with diners through rewards, incentives, and technology (58 percent of diners are receptive).

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Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Cloud-based technology has been leading the tide of change over the last couple of years. Despite the many benefits it brings, there is, however, a belief that automation technology will replace human jobs.

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Technology Customer Service Online Ordering Hospitality 486

Modern Restaurant Management

OCTOBER 15, 2024

Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry. The impact on restaurants is evident: longer wait times, inconsistent service, and increased use of technology like self-service kiosks and automated ordering systems are on the rise.

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2024 Customer Service Hiring Hotels 414

Modern Restaurant Management

SEPTEMBER 12, 2022

With today’s labor shortage and record-high resignations, restaurants cannot afford to lose workers, and technology should not be a bottleneck for workers to perform their job. Below are five ways that restaurant technology can impact business, and how to make it work for you, not against you: 1.

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Technology Point of Sale POS Mobile Ordering 531

Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. Robots don't merely augment efficiency; they redefine the hospitality landscape by ensuring operational flexibility and service optimization.

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Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

FEBRUARY 22, 2022

Last November alone, a record-high one million American hospitality workers quit their jobs. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality. Technology can’t completely fix that, but it can mitigate some of its impact. Doing More with Less.

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2022 Hospitality Online Ordering Customer Experience 487

Modern Restaurant Management

MAY 25, 2021

At the time, this industry was trying to discern what the right ‘next’ move was to mitigate the long-term effects of a shuttered hospitality industry. The biggest challenge the hospitality industry faced was the need to pivot their business model without having any preparation or guidance on how to do so. The Road Forward.

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Hospitality Online Ordering Government Insurance 474

Modern Restaurant Management

AUGUST 25, 2022

Though much ink has been spilled over the difficult hurdles restaurants survived — and thrived — through, it’s also important to highlight the positive changes that are transforming the industry, and that includes technology. Technology, Then and Now.

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Technology Mobile Ordering Social Media Customer Experience 474

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. The answer lies in technology. How do we move forward from this?

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Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. The restaurant industry, once slow to adopt modern technology, has undergone a significant digital transformation in response to the pandemic.

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Technology Mobile Ordering Customer Experience Customer Service 493

Restaurant Business

OCTOBER 23, 2024

The restaurant industry is undergoing a technological revolution, with Artificial Intelligence (AI) emerging as a game-changing force. A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management.

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Customer Experience Operations Back of House Customer Service 301

Culinary Cues

MAY 21, 2023

Part One: THE GOOD, THE BAD, AND THE UGLY It is an underlying question for the ages: “Is technology good or bad?” So, the question we should be asking is: “Are we controlling technology or is it controlling us?” In all cases, we remain in control of the technology that serves as an effective tool. How dangerous is this?

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Technology Social Media Back of House Front of House 416

Modern Restaurant Management

NOVEMBER 14, 2024

These agents are naturally sounding conversational assistants made to be intelligent with a restaurant operators’ intended processes, logic, and information – Not to be mistaken with IVR technology when waiting to hear a robotic menu of options represented by pressing a number 1 through 8.

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Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

MAY 29, 2025

In the restaurant and hospitality industries, that meant the prioritization of touchless programs and dynamic digital collateral – menus, hours and other important information that could be updated easily and often to respond to changing conditions. Could you be getting more out of your QR codes?

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Menu Loyalty Program Download Customer Service 372

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. billion in 2027.

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Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

MARCH 21, 2022

The key is to make the right decisions around inventory and pricing at the right times—and having the right technology can make all the difference. The ability to make these critical decisions on the fly is where technology has a role to play, specifically a back-office software platform. Back-Office Tech Plays a Critical Role.

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Technology Food Supply Inventory Supplies 508

Modern Restaurant Management

FEBRUARY 4, 2020

He plans to integrate Ordermark with existing technologies such as POS systems, mapping it to a restaurant’s existing infrastructure. Through partnerships with restaurants, food delivery platforms, and donors, Ordermark Cares provides free meals to the hospital or home.

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Hospitality Online Ordering Mobile Ordering Customer Service 576

Modern Restaurant Management

APRIL 26, 2021

While we remain in the grey area, the state of the restaurant and hospitality industry is particularly unknown. Is the hospitality industry growing? We can expect many restaurants to introduce new product lines and to continue to invest in technology.

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Modern Restaurant Management

APRIL 22, 2022

In the hospitality industry, QR codes are currently all the rage as they are practically e-commerce payments. Voice ordering – over smart speakers and voice assistants through mobile phones – may not be adopted immediately by the hospitality industry, but restaurants are ideally placed to capitalize on this.

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Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

NOVEMBER 25, 2024

Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. To illuminate the topic, Revenue Management Solutions leveraged its proprietary eye-tracking technology and decades of menu engineering expertise to understand consumer reactions.

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Pricing Food Point of Sale Airlines 446

Modern Restaurant Management

MAY 13, 2025

Technological Integration : Gen Z's tech-savvy nature means they often discover new foods through social media. They bias toward foods that are sustainable and locally sourced. Many are embracing flexitarian diets, focusing on plant-based options (made from actual plants) that are both good for them and the planet.

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Social Media Sustainability Customer Experience Sourcing 426

Modern Restaurant Management

DECEMBER 16, 2021

Restaurants can soften the impact of the labor shortage in 2022 by doubling down on retention, shaking up the traditional business model and taking advantage of technology to increase efficiency and streamline the dining experience. Rely on Technology to Increase Operational Efficiency. Service with a smile is not a thing of the past.

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Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives. Technology is essential to best serve our customers.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. The Brigantine, Inc.,

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Hospitality Magazine Outdoor Customer Experience 488

Modern Restaurant Management

MAY 18, 2023

Accepting fast payments has, after all, always been crucial in hospitality businesses. The advent (and continuing evolution) of contactless technology has ticked the first box. Below, we’ll examine the state of payment security in the hospitality industry. How Secure Are Card Payments in the Hospitality Industry?

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Hospitality Point of Sale POS Online Ordering 396

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. by about one percent.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

MAY 20, 2021

While contributing factors such as career change, and the need to take care of children or loved ones all play a role in the recent worker shortage, filling open positions in the hospitality industry is not strictly a post-pandemic problem. Does this mean restaurant operators are going to start replacing new employees with technology?

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Technology Front of House Back of House Healthcare 474

Modern Restaurant Management

MARCH 14, 2023

Secondly, cybercriminals tend to be technologically savvy, able to penetrate this vulnerability, to scale-up the speed, volume and sophistication of their attacks. So what are some of the benefits of AP automation, and how can using this technology protect restaurants from fraud?

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