Social Hospitality: Restaurants

MARCH 27, 2020

However, no one understands the consequences more than the travel and hospitality industries. It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . This is one way to promote perks and encourage future reservations. . Consider Your Employees.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Modern Restaurant Management

DECEMBER 3, 2024

This holiday season, 67 percent of diners are seeking more than standard reservations, with themed holiday meals (44 percent) and multi-course feasts (39 percent) being the most popular options, according to a survey from Tock. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m.

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Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

DECEMBER 31, 2024

current inspirations while enveloping the guest in a high level of tailored hospitality. ” “We are controlling our reservations for winemaker dinners to keep the atmosphere more intimate. People want honest and intentional hospitality that is not formal and stuffy, but warm and welcoming.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

FEBRUARY 14, 2025

Payments will play a pivotal role in shaping retail and hospitality experiences in particular, moving beyond transactional utility to become a key driver of customer engagement. For instance, a restaurant can integrate reservation systems, table management, post-sale analytics and payments into a single platform.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

APRIL 29, 2025

And with features like waitlist auto removal, hosts no longer have to manually track down unresponsive parties, freeing them up to focus on hospitality.” Restaurants can also generate custom booking links, allowing diners to make a reservation or join the waitlist directly from their preferred social media platforms.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

MARCH 29, 2023

The reservation was made months in advance, and each course was designed with intention and artistry. As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef.

Hospitality 472

Hospitality Front of House FOH Leadership 472

Modern Restaurant Management

FEBRUARY 13, 2025

There's growing interest in premium dining experiences, with prepaid reservations above $200 now representing 10.1 Increase in average prepaid value: The average prepaid reservation has increased 36 percent to $102 so far this year, up from $75 in 2024.²This percent in 2024. Prepaid bookings now represent 38.6

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2024 Fine Dining Book Reservations 221

Modern Restaurant Management

MARCH 31, 2021

Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable. Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. Elevating Hospitality.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

APRIL 24, 2025

Diners are booking their tables well in advance, turning “no reservations available” into a badge of honor that signals high demand and exclusivity. Older generations (55+) prefer outdoor seating driving 27% of reservations. Middle-aged adults (34-54) on the other hand prioritize family style meals.

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License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

JUNE 16, 2022

When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction. Booking an in-person reservation was a much more immersive experience. Booking an in-person reservation was a much more immersive experience. Hospitality Reimagined. A Fearful Transition. Lessons Learned.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

SEPTEMBER 23, 2020

While some restaurants may be a bit behind the curve in terms of investing in technology, the good news is that there are a variety of new tools available for the hospitality space. Whether it's online ordering, reservations, or touchless pay systems, many technology systems are both easy to implement and affordable.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

FEBRUARY 9, 2022

"Reservations are a mix of regulars and fresh faces as well. It is really giving Valentine’s Day a run for its money in terms of the number of reservations we see each year." “That is an example of a unique event that sees reservations fill up almost instantly.”

2010 474

2010 Events Social Media Reservations 474

Future Food

NOVEMBER 27, 2024

Suddenly we find that 2024 is almost behind us now but Future Food would like to share with you the trends and insight that we see across the food and hospitality sector. What is happening with consumer spending patterns in the hospitality sector? So where are consumers spending on food and hospitality? Source mccrindle.com.au

Hospitality 78

Hospitality 2025 Food Back of House 78

Modern Restaurant Management

DECEMBER 30, 2020

While some industries have thrived, the hospitality industry has been one of the hardest hit. After all, you knew that if you continued to offer hospitality-first service and quality food, you could count on seeing your customers within your four walls. When do reservations spike? Which part of town dominates online orders?

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Let’s start with the reservation charge. For now, I have recommended to my clients to only utilize the reservation charge during holidays (Mother’s Day, Christmas, New Years, Easter, etc.).

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Reservations Fine Dining Pricing 2024 474

Modern Restaurant Management

APRIL 9, 2024

With a significant number of operators signaling their intention to incorporate this transformative technology, we are excited for the future of the hospitality industry," said Alex Sambvani, founder and CEO of Slang.ai. "Embracing

Customer Experience 481

Customer Experience Customer Service Technology Inventory 481

Modern Restaurant Management

AUGUST 13, 2020

Meanwhile, the recovering hospitality industry – which wa s estimated to have lost $120 billion by the end of June – is bracing itself for potentially another round of mandated restaurant and bar closures. The United States is facing new outbreaks of coronavirus as experts continue to warn of a potential second wave this fall.

Dietary Restrictions 493

Dietary Restrictions Online Ordering Customer Experience Dine-in 493

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. This is a very important part of the restaurant business – hospitality.

Travel 542

Travel Back of House Customer Service Small Business 542

Modern Restaurant Management

OCTOBER 7, 2024

History will show that COVID was the line of demarcation for the hospitality industry in the 21st century. Here are a few early observations of what 2025 could bring to the hospitality industry. per month that provides more reward points, unlimited free delivery, priority reservations and the services of a VIP concierge.

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

DECEMBER 27, 2023

Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality. The art of hospitality, which thrives on personal interaction and the nuanced understanding of guest needs, is being augmented by technology's precision and consistency.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

JUNE 18, 2020

" Restaurants and the entire hospitality industry are at the forefront of this challenge. The good news is that, as a restaurant owner, you've probably had to build up your reserves of these qualities already. But there's little to be gained by dwelling on disappointments, and optimism is required now more than ever.

Marketing 568

Marketing Social Media Email Marketing Innovation 568

Modern Restaurant Management

JANUARY 13, 2022

The old maxim to “under promise and over deliver” is relevant to the hospitality industry. Be conscious of this when taking reservations. To improve your restaurant operations, consider if you can afford: A unified communications system for managing reservations. Make Sure that Wait Times Are Accurate.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Future Food

MAY 29, 2025

Following our time at the 2025 FoodService Australia Food and Hospitality Week at Melbourne Convention and Exhibition Centre, one thing became abundantly clear: hospitality businesses that are embracing integrated, intelligent technologies are not only adapting to industry change, theyre leading it.

Hospitality 78

Hospitality Technology Food Safety Audits 78

Modern Restaurant Management

SEPTEMBER 21, 2020

After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. Restaurants wanted a one-stop shop to support their business. They knew Yelp could do more than just help them seat diners.

Front of House 488

Front of House 2009 Reservations Website Management 488

The Rail

NOVEMBER 15, 2024

By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. By knowing customer profiles and preferences beforehand, businesses can tailor the hospitality experience and boost their reputation.

POS 130

POS Cash Management Point of Sale Customer Experience 130

Squirrel Systems

JUNE 16, 2025

Choosing the right point-of-sale (POS) system is a high-impact decision for any hospitality business. To ensure your investment delivers real ROI, here are the top 7 features to look for in a cloud POS system built for hospitality. Look for: Real-time table status updates Integration with reservations 4.

Download 76

Download POS Hospitality Loyalty Program 76

Culinary Cues

MARCH 26, 2022

How everyone cares for their grooming, their uniform, their attitude, their hospitality persona; the way they treat each other and the respect they show for the ingredients they use; how honest they are and how they care for the space and equipment they use is all part of that professionalism package. [] NOT KNOWING LABOR LAW. Service is off.”

Cash Management 464

Cash Management Social Media Restaurant Law Communication 464

7 Shifts

OCTOBER 9, 2020

Reservations - Embed your reservations platform’s widget onto your website to encourage customers to book directly through you instead of via a third party. Include essential pages like "Menu," "About Us," "Contact," "Reserve," and "Order Now" in the navigation bar. Online ordering - Ditto.

Design 397

Design Online Ordering Social Media Website Management 397

7 Shifts

JULY 24, 2020

Setting the Table: The Transforming Power of Hospitality in Business. ?? Topics: Hospitality; hiring and training staff; building workplace culture. ?? Award-winning restaurateur Danny Meyer (Union Square Cafe, Gramercy Tavern, Shake Shack) cooks up hospitality magic in his best-selling book, Setting the Table. Goodreads: 4.09

Book 370

Book Management Management Restaurant Law 370

Culinary Cues

DECEMBER 11, 2023

The conversation evolved around local news and gossip, and alcoholic beverages were reserved for bars scattered throughout the community. Now over the years I moved on from a pessimistic view of what Meta offered and began to push aside my misconceived idea of what hospitality might be.

White Paper 412

White Paper Hospitality Fine Dining Reference 412

Modern Restaurant Management

JANUARY 19, 2021

That sounds pretty good—with YOY reservations and walk-ins still down more than 60 percent globally due to COVID restrictions, it’s not just about an outlet to test new food types, it’s about keeping the lights on. ” doesn’t need to be reserved for dine-in only. “How was your meal?”

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. The answer lies in technology.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

SEPTEMBER 26, 2024

After the prophetic mission statement drafted on that napkin, Guidara introduced his now-infamous philosophy, “Unreasonable Hospitality.” That meant creating a service culture that shifted from getting every detail right to offering bespoke, over-the-top hospitality to guests. Service is black and white; hospitality is colour.

Fine Dining 409

Fine Dining Customer Experience Customer Service 2010 409

Modern Restaurant Management

APRIL 13, 2020

But restaurants are fast-paced and staying competitive starts with keeping an eye on what’s happening in the world of hospitality. " all the way to “Can we be saving money with a new, more modern Reservation System?” Are the current systems in place really the most efficient and cost-effective.

Social Media 508

Social Media Take-out Training POS 508

Modern Restaurant Management

JUNE 29, 2023

Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. With every visit, online order or reservation you’ll learn more about the customer and specific details like what they like to order and where they order it from.

Hospitality 221

Hospitality Online Ordering Loyalty Program Mobile Ordering 221

EATER

JUNE 21, 2024

What you need to know about the state of the reservations systems today Tock is changing hands yet again: The reservations system founded by restaurateur Nick Kokonas in 2014 has been acquired by American Express for $400 million, the financial services company announced today.

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Reservations 2014 2024 2004 218