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As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.
Twenty years ago, hospitality looked very different. Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains. Kitchens ran on handwritten tickets and verbal handoffs.
Hospitality isnt just serviceits the emotional connection that keeps guests coming back. In todays competitive dining landscape, hospitality is what truly sets a restaurant apart. Hospitality vs. Service Though often used interchangeably, hospitality and service arent the same. Providing good food is just the beginning.
Leveraging Technology for a Tailored Customer Experience One way QSRs can harness the power of technology is through virtual hospitality, a rapidly emerging and evolving field of study that fundamentally changes how to personalize the customer experience. Virtual hospitality could also lead to more streams of revenue.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy.
She offers nine tips for restaurant owners and managers to conquer the unique challenges that cold weather brings and explores the cozy side of winter hospitality. In this episode of the Making Dough Restaurant Show , host Hengam Stanfield logistic tips for the holidays and winter weather.
The hospitality industry has always been about delivering great service—but today, that means more than just good food and friendly staff. It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. This isn’t about replacing people with machines.
A core tenet of the hospitality space is that you focus on people over profits. ." Powers is not a fan of surchages, opting instead for finding ways to cut costs. "Brands "Brands that have gone that route tend to see negative reactions from their guests, which in turn impacts foot traffic.
The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. Robots don't merely augment efficiency; they redefine the hospitality landscape by ensuring operational flexibility and service optimization.
Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation
Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being.
" Cheng advises that to create a culture where the hospitality industry is viewed as a legitimate career, operators can take the following key steps: Build a positive company culture. As users contribute, the platform will evolve, providing a dynamic and up-to-date resource for the hospitality industry.
A core tenant of the hospitality space is that you focus on people over profits. ." Powers is not a fan of surchages, opting instead for finding ways to cut costs. "Brands "Brands that have gone that route tend to see negative reactions from their guests, which in turn impacts foot traffic.
If you could sum up the word “hospitality” into one sentence, what would it be? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be? This interview question gauges a candidate's understanding of what hospitality truly means.
Kindness Food Network's “Kindness is Served Here” is rolling out in 63 restaurants across Northeast Ohio as part of Values-in-Action’s Kindland movement in partnership with the Ohio Restaurant and Hospitality Alliance. “Kindness and restaurants go hand in hand," said Values-in-Action CEO Stuart Muszynski. "Every
Join Patrick Cottrell and Joe English from Sculpture Hospitality, and fit your restaurant to thrive in face of pandemic restrictions. This requires us to take a look at our menus, inventory, staff, and even our seating strategy. Whether your state allows outdoor dining, takeout only, or a little bit of both, we're here to help.
As the design and hospitality industries embraces sustainability and decarbonization, the demand for skilled professionals who understand these principles has never been greater. The hospitality industry is an economic powerhouse, generating over $4.6 The hospitality industry is an economic powerhouse, generating over $4.6
“This offering enhances the sense of luxury and hospitality while also allowing guests to enjoy a more interactive and personalized moment at their table,” said Alessandro Piliego, Costa* General Manager.”It’s "Showcasing the WOW factor is key," Lucas Bumba, General Manager of Nisos Prime, explained. "We
There are also those who work during this time of the year so that others can enjoy the time with family: UPS, Postal, and FedEx drivers; retail store workers, military, police and fire, doctors, and nurses, and those who are part of the hospitality/restaurant/travel industries.
Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report.
Speaker: Harlan Scott, Founder of Harlan Scott Hospitality and Industry Restaurant
Join Harlan Scott of Harlan Scott Hospitality, learn how to get back in control of your restaurant and your operation back on autopilot. This, adding on to the lynch-pin management style restaurants often have, has made restaurant cultures more vulnerable and volatile than ever.
In the restaurant and hospitality industries, that meant the prioritization of touchless programs and dynamic digital collateral – menus, hours and other important information that could be updated easily and often to respond to changing conditions. Could you be getting more out of your QR codes?
In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. restaurants broke records with projected sales of $1.1
What started as a way to help high-end restaurants reduce no-shows has evolved into a comprehensive platform serving diverse hospitality businesses, from boutique wineries to large hospitality enterprises. The hospitality industry has expanded well beyond traditional dining models over the past decade.
Lisa Becklund, FarmBar, Tulsa, OK Gabriel Kreuther, Gabriel Kreuther, New York, NY Josh Niernberg, Bin 707 Foodbar, Grand Junction, CO Cassie Piuma, Sarma, Somerville, MA Jungsik Yim, Jungsik, New York, NY Outstanding Restaurant A restaurant that demonstrates consistent excellence in food, atmosphere, hospitality, and operations.
Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri
ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. Don't miss out on this exclusive panel, where three restaurant thought leaders will share their insights on the benefits and applications of ChatGPT.
Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry. That means if every job seeker were hired, a million positions would remain unfilled.
The reservation was made months in advance, and each course was designed with intention and artistry. As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef.
current inspirations while enveloping the guest in a high level of tailored hospitality. Co-Founder, Pastry Chef, Communications Director, Eat Well Hospitality, Hsing Chen : “I believe people are looking for more intimate and meaningful experiences when dining out. I believe this will continue into 2025.
In an industry as fast-paced and demanding as hospitality, investing in your team’s well-being is the best gift you can offer. Keeping staff engaged throughout the year with these practices will build loyalty and contentment that contribute to your business’ success, season after season.
Speaker: Kevin Tam, Sculpture Hospitality Consultant
Kevin Tam, from Sculpture Hospitality, has a step-by-step process on how to create the mindset necessary to re-immerse yourself in the restaurant game and navigate the post-pandemic world. It's been a long year for restaurant owners. What are the steps you need to take to get your business back up and running?
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.
By collaborating with other retail and hospitality organizations, restaurant executives can exchange best practices and problem-solve together to help build a better, more secure industry, for everyone.
Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. What Makes Hospitality So Vital to the Dining Experience?
” Hospitality has never been known for balance. The Leadership Shift: How to Adapt and Engage Gen Z in Hospitality Every generation faces its own set of stereotypes. Maybe Gen Z Isn’t the Problem – Maybe It’s Time for a New Approach We know hospitality was never built for work-life balance.
Examples of brands successfully reaching Gen Z include: Chili’s : Everyone’s favorite 90’s casual dining chain is back and better than ever, thanks to smart, targeted marketing efforts, menu streamlining, and a renewed focus on executing the fundamentals of hospitality.
As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector. By leveraging this solution, restaurants can significantly enhance their customer experience, streamline operations, and build a stronger online presence.
. “AI should be introduced where it adds the most value—fast food and fast casual restaurants can benefit from kiosks and automated ordering, while full-service restaurants should focus on enhancing hospitality and personal service rather than automation,” said Fink.
Experiment with Technology : Restaurants must balance technology that drives efficiency with the need to preserve hospitality. From playful, attention-grabbing items to nostalgic offerings, LTOs can help restaurants stay innovative and recharge their offerings.
In 2025, the meaning of "value" to the dining consumer will extend beyond price to include a mix of experience, hospitality and affordability. Consumers and operators crave more in-person dining : 81 percent of consumers say they’d eat at tableservice restaurants more often if finances allowed.
The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.
AI-driven platforms like Ovation and Popmenu enable hospitality businesses to quickly generate thoughtful, consistent responses to customer feedback across multiple review sites. Here’s how AI can transform review management in the restaurant industry and what owners should keep in mind when implementing it.
Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. One of the most debated strategies is dynamic pricing, which adjusts based on demand and other variables.
From AI-powered ordering systems to smart kitchen management, the restaurants that successfully blend technological innovation with traditional hospitality are poised to lead in this new era of dining.
This moment is different, but with the right approach, it can be a step forward for teams, operations, and the future of hospitality. The restaurant industry has weathered massive shifts in recent years, from pandemic shutdowns to labor shortages.
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