Modern Restaurant Management

JANUARY 17, 2023

The hiring shortage and the fallout from "The Great Resignation" that saw 47 million U.S. That lets servers find a better balance between tableside hospitality and administrative tasks. Another way technology can boost tipping is by turning even new hires into the knowledgeable servers guests love.

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Hiring Mobile Ordering Technology Dine-in 466

Modern Restaurant Management

NOVEMBER 2, 2022

As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. Never hire someone in the name of urgency. If they meet this mark, it’s worth giving them a chance.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

7 Shifts

APRIL 23, 2021

The same New York Times story found that 80 to 85 percent of Crafted Hospitality group's kitchen employees have moved out of New York City. As we start to welcome back workers, doing things as they were before isn't going to work—especially in hiring. That all begins at the hiring level. Writing a good job description.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

MAY 31, 2024

In today's bustling restaurant industry, where every detail matters, technology has become an indispensable tool – especially in hiring and staffing. Crafting the Perfect Job Ad When it comes to hiring for restaurant positions, there's a significant difference between a job description and a job ad.

Hiring 309

Hiring Recruiting Innovation Technology 309

Modern Restaurant Management

MARCH 11, 2025

Restaurants had difficulty hiring and retaining staff, which led to more interest in automating processes. Restaurants have had to rethink hiring, wages, and benefits to attract and retain talent. We were a sourcing and hiring platform for restaurants. Hiring for restaurants was a challenge to say the least. more an hour.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Social Hospitality

MARCH 27, 2020

However, no one understands the consequences more than the travel and hospitality industries. The Hilton Workforce Resource Center provides an overview of companies that are still hiring. Restaurants are also pro-actively doing their part to help their own teams, as well as other hospitality industry workers affected by furloughs.

Hospitality 454

Hospitality Marketing Travel Hotels 454

EATER

MARCH 14, 2025

Hiring is a nightmare, Caroline Styne, co-founder of Lucques Group in Los Angeles, told AP in June 2021. A report published in February by the James Beard Foundation found that a majority of independent restaurant owners cited difficulty hiring and retaining high-quality staff as among their primary concerns.

Marketing 227

Marketing Recruiting Hiring Back of House 227

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

NOVEMBER 14, 2024

Scalability: During peak hours or seasons, digital hosts can easily scale to handle increased call volumes with concurrent call capability without additional hiring Even for a smaller operation, the constant interruptions by the phone can create additional challenges on employees, especially if they are understaffed since Covid.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

DECEMBER 16, 2021

Tackle the Labor Shortage with Hiring Incentives. This is why next year, operators will offer more benefits like hiring incentives, higher hourly wages, health insurance, paid time off, earned wage access (EWA) and more to not only hire fresh labor, but retain top talent. Here are some trends NCR is watching as move into 2022.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

7 Shifts

JULY 14, 2021

How do the world's best restaurateurs hire their teams? Danny Meyer is the founder of Union Square Hospitality Group and Shake Shack, one of the most prolific restaurateurs of our time. Danny is also a founder of Enlightened Hospitality Investments , a growth fund that invests in hospitality companies. Kind Optimism.

Hiring 435

Hiring Hospitality Fine Dining Training 435

Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. Here are 9 hospitality sales tips that combine classic techniques with modern practices. Local seasonal events have always been among the top sales tactics for the hospitality industry.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

Modern Restaurant Management

AUGUST 4, 2020

In fact, according to the Bureau of Labor Statistics, the hospitality industry lost more than seven million jobs in April. With restaurants opening back up, hiring managers will need to find applicants to quickly fill positions. Unfortunately, many of these locations are now understaffed due to furloughs or layoffs.

Hiring 508

Hiring Customer Experience Recruiting Management 508

Modern Restaurant Management

OCTOBER 28, 2020

The hospitality industry is the third largest employer in the United States (behind healthcare and government.) While the hospitality industry has undeniably been hit hard during the COVID-19 pandemic, it’s a resilient sector that is already starting to recover. Consider Candidates from Other Industries. The Rule of Two.

Recruiting 436

Recruiting Hiring Healthcare Hotels 436

7 Shifts

NOVEMBER 25, 2024

Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste. Luckily for restaurant managers, several tech solutions exist to cure this headache.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

APRIL 29, 2021

Two-thirds of new hires signing up for DailyPay. Now more people are back to work and everyone is hiring. That’s why being creative and flexible has been a key mindset for hiring.” ” Being creative and flexible has been a key mindset for hiring. People were in between jobs or suddenly out of work.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

DECEMBER 7, 2021

The first is hiring and personnel practices, with a greater emphasis on internally hiring and upskilling. For leaders in the restaurant and hospitality industry, now is the time to adapt. Hiring and personnel practices are likely to evolve in two ways.

2022 492

2022 Operations Recruiting Hiring 492

Modern Restaurant Management

AUGUST 15, 2024

Enhance Retention The Cornell University Center for Hospitality Research estimates that losing a front-line employee costs fast-food venues an average of $5,864 per person. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. percent compared to other industries’ rate of 4.9

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

FEBRUARY 24, 2022

The hospitality industry took a massive hit in the height of the pandemic; while certainly not the only segment of our economy that got a smackdown, it seems the punches are never-ending. Companies within the hospitality zone cannot fix the core issue, which is a gross lack of workers wanting jobs in our industry.

Hiring 493

Hiring Guest Recovery Insurance Hotels 493

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. What Makes Hospitality So Vital to the Dining Experience?

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

SEPTEMBER 2, 2021

For example, the hospitality sector alone was already projected to be short 1.8M My advice to beleaguered hiring managers is to consider the following points. Identify your core values, align your current staff and hire the right people who reflect these values and help build that desired culture. When Necessary, Ask for Help.

Recruiting 493

Recruiting Employee Relations Hiring Travel 493

Modern Restaurant Management

DECEMBER 20, 2022

While sales have in many cases, rebounded, operators faced ongoing struggles from inflationary pressure on food costs, hiring and retaining staff, along with supply chain issues and availability of key items. Hospitality will undoubtedly do well. You have to move candidates through your hiring process faster now than ever.

2022 493

2022 Food Supply Point of Sale Dietary Restrictions 493

Modern Restaurant Management

MARCH 16, 2022

Hospitality employees separated from their jobs at a rate of 6.8 In 2006, the Cornell Center for Hospitality Research estimated that the average cost to an employer per turned-over employee amounted to $5,864. percent in August 2021 according to St. Accounting for inflation, $1.00 in 2006 is equivalent to about $1.38

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2006 Hiring 2022 Food Supply 538

Modern Restaurant Management

APRIL 22, 2021

It isn’t all doom-and-gloom, however, for the hospitality industry. ” But what does this all mean for hiring and recruiting in the restaurant and hospitality space in the near future? ” But what does this all mean for hiring and recruiting in the restaurant and hospitality space in the near future?

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Hiring Food Safety Online Ordering 2021 352

Modern Restaurant Management

JUNE 22, 2021

As restaurants open back up, operators are ready to hire, and in some cases, rehire, employees – but many are finding it difficult to find candidates willing to return to work, and the search for good talent is tougher than expected. So, what can operators do to navigate the changing workforce and hire quality talent?

Back of House 517

Back of House Communication Hiring Magazine 517

Modern Restaurant Management

MARCH 29, 2023

The reservation was made months in advance, and each course was designed with intention and artistry. As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef.

Hospitality 472

Hospitality Front of House Leadership FOH 472

Modern Restaurant Management

NOVEMBER 8, 2022

Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. There are several reasons why new employees may be incurring more injuries: Poor hiring choices. New Employees Have More On-the-Job Injuries. Inadequate training.

Management 504

Management Management Food Safety Hiring 504

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

Front of House 576

Front of House Loyalty Program Back of House Training 576

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. " and for good reason. Spoiler alert: It’s not hard skills.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. 2: Employee Satisfaction Is Paramount Hiring employees is one thing. This influx of new staff is a major stressor in itself. Keeping them on staff for the full holiday season is another.

Management 504

Management Management Hiring Customer Experience 504

Modern Restaurant Management

JANUARY 30, 2024

Capital infusions fund additional equipment purchases, hire staff quickly or secure upgraded real estate locations. They typically lack hospitality experience and starve long play investments that may temporarily compress margins like training, retention, community building and quality.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

AUGUST 31, 2021

With the guidance of a skilled agent that is well educated in the hospitality industry, bar and restaurant owners should be able to let the experts lead the way. Employment Practices — Perhaps second only to liquor, employment practices must be acutely detailed in insurance policies for establishments in the hospitality industry.

Bar 482

Bar Insurance Employee Relations Certification 482

EATER

NOVEMBER 10, 2021

The restaurateur behind Shake Shack and Union Square Hospitality Group is investing in Panera Brands, where he’ll help the brand go public and apply his “enlightened hospitality” philosophy Panera Brands is set to go public, and Danny Meyer is getting a piece of the bread. Louis-style bagels are primed for a trending arc.)

Hospitality 244

Hospitality Fast Casual 2006 Food Safety 244