Culinary Cues

JULY 15, 2024

This is a disease that lies dormant in many people just waiting to take over their every being if those in positions of leadership allow it to. In other words – when a restaurant is not working as it should, start by looking at leadership and how they approach the business and the people within. Hire people who “fit”.

Leadership 472

Leadership Food Truck Employee Relations Training 472

EATER

JULY 24, 2020

Among other demands, the letter calls to diversify the board of trustees, and make events more equitable On July 16, a large group of James Beard Foundation employees sent a letter to the foundation’s senior leadership team, outlining a list of demands for the future of the organization.

Leadership 363

Leadership Hiring Events Audits 363

Modern Restaurant Management

FEBRUARY 23, 2021

Through financial recessions, terrorist attacks, global pandemics, and just the typical challenges we face in the course of daily business, there are many leadership lessons to be learned. In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture. Get Better.

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Leadership 2002 Airlines 2001 450

Modern Restaurant Management

MAY 20, 2025

Leadership often must transition from being founder-centric to team-oriented. Effective leadership in this phase hinges on fostering accountability, cultivating alignment, and delegating decision-making authority to the right individuals. Core values should be actionable, guiding both decision-making and interpersonal dynamics.

Leadership 221

Leadership Sustainability Workshop Hiring 221

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

MAY 13, 2025

The Leadership Shift: How to Adapt and Engage Gen Z in Hospitality Every generation faces its own set of stereotypes. Invest in hands-on training, mentorship, and growth opportunities because one thing’s clear: Gen Z doesn’t just want a job, they want a path forward. Here are a few recommendations: 1.

Leadership 251

Leadership Hospitality Coaching 2024 251

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

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Hiring Training Management Management 195

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 312

Training Café Kitchen Safety Back of House 312

7 Shifts

SEPTEMBER 21, 2023

Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall. Hiring and retention are our biggest challenges.

2023 397

2023 Hiring Leadership Fast Casual 397

Modern Restaurant Management

JULY 18, 2024

Train, Teach, Mentor A great restaurant manager is also a great teacher and mentor. By investing time in training service techniques and developing their team, managers not only improve the skills of their employees but also build a supportive environment where team members feel valued and empowered to grow.

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Management Management FOH BOH 474

Culinary Cues

APRIL 23, 2023

Chefs have the experience to do this or the network of professionals who can serve as a planning resource. [] HAVE YOU EVER DEVELOPED, STANDARDIZED, AND THEN TRAINED STAFF TO PREPARE A NEW MENU ITEM: Start to finish, the right way to bring an item to the menu is to go through this process until all the “I’s” are dotted and the “T’s” are crossed.

Seasonal Menu 520

Seasonal Menu Leadership Training Fine Dining 520

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. " and for good reason. Spoiler alert: It’s not hard skills.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

AUGUST 3, 2022

My leadership and communication style has evolved over the years as I’ve learned how to adapt to changes and obstacles that are often out of my control. Your employees don’t just want to be a cog in a wheel — they want to be heard, and they want to work under leadership who actively listens. Adaptation.

Communication 508

Communication Leadership Food Supply Back of House 508

ChowNow

MAY 2, 2025

Before you do anything like sign a lease or hire your wait staff, take the time to do real market research. Many restaurants struggle not because of the concept, but because of inefficient workflows, lack of training, and day-to-day disorganization. When theres poor leadership or unclear direction, even the best staff can feel lost.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I This is what brings a team together and firing on all cylinders. [] LACK OF TRAINING.

Leadership 471

Leadership Point of Sale Training Coaching 471

Culinary Cues

FEBRUARY 2, 2024

Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business. Every day should be an opportunity for each employee to grow, learn, and improve through teaching and training.

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Training Customer Service Uniforms Leadership 442

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. You can train skills, but you can't change who someone is. So we've never learned how to train someone who's otherwise not nice to be nice. So we've never learned how to train someone who's otherwise not nice to be nice.

Leadership 370

Leadership Webinar Hiring Training 370

Culinary Cues

OCTOBER 27, 2023

This involves, first and foremost, the decision regarding who to hire as chef and sous chef and the level of control this person will be given. The hiring process, specifically the vetting of candidates for the position is critical. To this end, cooks know exactly what to do and are trained to execute accordingly.

Hiring 449

Hiring Training Pricing Presentation 449

Culinary Cues

MARCH 3, 2024

Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. What teams seek to find is leadership in this regard and not the subservient desire to be led. Success happens because of the sense of team and the leadership that sets the stage for this to occur.

Leadership 447

Leadership Restaurant Law Social Media Sports 447

7 Shifts

SEPTEMBER 9, 2024

Hiring and retaining staff has always been a challenge for businesses in the food industry. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. Equip your managers with leadership skills that go beyond simply assigning tasks.

2024 335

2024 Social Media Insurance Leadership 335

Modern Restaurant Management

JUNE 20, 2022

million open jobs, with organizations challenged to hire amidst unprecedented competition for talent. Look for additional ways to empower professional development and leadership skills. Amongst those who left their workplace, one-fourth of those were in the hospitality industry. As of early 2022, there were still 11.5

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

MAY 2, 2022

Train continuously. New employees get trained on safety and quality protocols as part of their onboarding. But all employees should receive ongoing training – not just upon hiring, but throughout their tenure. Software will also allow leadership teams to make data-based decisions, spot trends, and mitigate risks.

Food Safety 546

Food Safety Food Supply Waste Sustainability 546

Goliath Consulting

APRIL 18, 2025

Hiring for personality, providing empathy-based training, and empowering staff to go the extra mile all contribute to a strong hospitality culture. Creating a Culture of Hospitality Hospitality starts from the top down. When owners and managers model a guest-first mindset, it trickles through the entire team.

Hospitality 221

Hospitality Email Marketing Mobile Ordering Customer Service 221

Modern Restaurant Management

MARCH 11, 2025

Investing in teamwork, internal training, and career development—such as structured in-house wine education—creates a sense of belonging and shared growth. Beyond logistics, the biggest transformation has been in leadership. Instead of playing phone and email tag, implement text-to-apply QR codes or text codes in job ads.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MAY 7, 2024

The state of the market means that the many qualified candidates will likely receive multiple offers, making it imperative for employers to be proactive in their hiring processes and consider strategies such as sign-on bonuses to secure top talent.

Marketing 418

Marketing Recruiting 2050 2024 418

Culinary Cues

OCTOBER 3, 2024

So, here are the 21 rules that, from my experience as a chef, should apply: [] LISTEN MORE, TALK LESS The first key to great leadership is to listen to others first. Now that you have invested all that effort, it’s time to trust them to do the job you hired them for. Never let the disease of mediocrity sneak in.

Coaching 447

Coaching Restaurant Law Article Training 447

Modern Restaurant Management

JUNE 15, 2020

It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. One of the most effective ways that restaurants can make a positive cultural shift is by investing in employee training. Training topics should include infection prevention, food safety and personal hygiene.

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FOH BOH Food Safety Front of House 449

The Rail

APRIL 14, 2025

Hiring and Training Employees for Business Growth Effective scaling of operations calls on a qualified and committed workforce. Beyond hiring, ongoing training of current staff improves output and maintains seamless operations.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training? Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

AUGUST 3, 2022

My leadership and communication style has evolved over the years as I’ve learned how to adapt to changes and obstacles that are often out of my control. Your employees don’t just want to be a cog in a wheel — they want to be heard, and they want to work under leadership who actively listens. Adaptation.

Communication 419

Communication Leadership Food Supply Back of House 419

Culinary Cues

DECEMBER 30, 2019

Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET. I am proud to be a chef and always will be, but a common mistake that restaurateurs make is to turn over the concept and the reputation of their business to that great chef that was just hired. PLAN BETTER – TRAIN HARDER.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

Modern Restaurant Management

OCTOBER 4, 2024

If you consistently fall short, assess what it will take to turn the business around and what it will cost you – whether it’s a further financial investment, more training, improved retention, or replacing people. Every new person coming in, hourly or management, had to undergo a training program of at least six weeks.

Restaurant Law 419

Restaurant Law Customer Service Training Customer Experience 419

ChowNow

SEPTEMBER 6, 2024

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.

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Hiring FOH Recruiting Fine Dining 195

Culinary Cues

MAY 13, 2023

Training is paramount to attracting and retaining great employees, so these properties typically invest heavily in teaching and training. [] A NETWORK FOR GROWTH And finally, the next step in a cook’s career might not be at the club where he or she is learning. So where will you get exposure to much, if not all of that?

Hotels 505

Hotels Point of Sale Cash Management Training 505

The Rail

JANUARY 8, 2025

Over 35% of restaurant owners say training food handler recruits is a major challenge, and its easy to see why. Keeping up with everything can be challenging, especially for new hires in a fast-paced environment. As apparent as the problem may be, many restaurants struggle to address it properly.

Kitchen Safety 130

Kitchen Safety Food Safety Employee Relations Recruiting 130